Used to be good. Wagepoint 1.0 was straight forward and simple to use. Never had issues and always received support in a timely manner. I've since shifted to Wagepoint 2.0 for one of my companies. Al... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am writing to express my extreme frustration regarding the ongoing technical issues I have encountered since onboarding with Wagepoint. While the initial setup process was relatively straightf... See more
I've used Wagepoint for 10 years. It's always been bad and it's getting worse. The just migrated from time-based MFA to SMS, a regression. They "upgraded" from v1 to v2, but every staff member comp... See more
Company replied
I have been using Wagepoint for ten years or so and originally they were great. A relentless downgrading of service has now reached email contact only. In "upgrading" us to Wagepoint2 they cancelled... See more
Company replied
Company details
- Software company
- also in
- Business administration service
- Business-to-Business service
- Payroll Service Provider
Written by the company
Simple payroll software built just for small businesses and backed by the world's friendliest team. Wagepoint is simple cloud-based payroll software built just for small businesses of all industries and the accounting and bookkeeping partners who support them. Backed by the world’s friendliest team, Wagepoint is always supportive, never stuffy and refreshingly human. We make payroll magic happen for more than 30,000 small businesses, accountants and bookkeepers across Canada.
Contact info
PO Box 163, 190 – 108 Shawville Place SE, T2Y 0V2, Calgary, Canada
- 1-888-958-3724
- sales@wagepoint.com
- wagepoint.com
2.0
Poor
304 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 70% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Belinda is always helpful
Belinda is always helpful
she will send screenshots of instructions if we have problems we should be fixing on our own, she will correct internal issues as fast as she can, and she always checks in to make sure everything went smoothly.
18 March 2022
Reply from Wagepoint
Belinda. is. AMAZING! Thank you so much for the kind words, I'll be sure to pass them on to her :)
Great service
Great service. Simple and easy. Real people answer the telephone when you need help!
18 March 2022
Reply from Wagepoint
We are in the making payroll easier for everyone business, Larry! Glad you felt you got the best possible service. Thank you for the review :)
I needed assistance for an off cycle…
I needed assistance for an off cycle payment. I called n with my request and an agent called me back within half an hour. She was super helpful and walked me through every step ensuring I understood the process.
18 March 2022
Reply from Wagepoint
The worlds friendliest payroll company strikes again! We are very happy to hear you received the best possible service, Ana :) Thanks for the review.
It would be great to have access to a live agent
It would be great to have access to a live agent who can help at the time in need, instead of waiting for a callback, which usually does not work because I am usually not available at the time of the callbacks.
17 March 2022
Reply from Wagepoint
Sandria, thank you very much for taking the time to write this review! We do very much value and appreciate your feedback. I can say that this is an area where we are looking to improve and we will continue to work on making access to a support agent easier.
Reliable and easy to use
I really appreciate the ease of use and reliability of Wagepoint. Thank you!
17 March 2022
Reply from Wagepoint
We really appreciate not only you, Carla but also your review! We are happy to hear that Wagepoint makes payroll easy for you, as it should be :)
Wagepoint is user friendly and I've…
Wagepoint is user friendly and I've never had any issues!
17 March 2022
Reply from Wagepoint
We are so happy that Wagepoint has provided you nothing but a seamless experience for so far! Thank you very much for the review :)
You locked my account for 24 hours for…
You locked my account for 24 hours for no reason ? Horrible service. What kind of business are you
17 March 2022
Reply from Wagepoint
Thank you for bringing this to our attention and we are extremely sorry that you experienced this issue, Greg! We will connect with the support team and have them take a look into this matter!!
Best payroll service supplier I know
Best payroll service supplier I know
Thank you all for your good work
Anne
17 March 2022
Reply from Wagepoint
The best you say! I think you're right :) Thank you very much for the review!
Reply from Wagepoint
Scott, we are so glad that you feel you are getting the excellent service that you deserve! Thank you for the review :)
Good program
17 March 2022
Reply from Wagepoint
Glad to hear we are able help all you payroll needs! Thanks for the review :)
We always get a quick response to our…
We always get a quick response to our inquiries. Thank you
17 March 2022
Reply from Wagepoint
We understand that time is money, so making sure we respond to our customers quickly with the correct information is vital! Thanks for the review :)
Wagepoint is a one-stop shop!
Wagepoint is a one-stop shop for payroll. We have been using Wagepoint for over 3 years and they are growing with more improving and support team are fantastic, very knowledgeable and quickly response on our request.
Our client and payroll team are happy using Wagepoint
17 March 2022
Reply from Wagepoint
And we are extremely happy to have you as part of the Wagepoint family :) Thank you vey much for you review and your support over the last 3+ years!!!!
Reply from Wagepoint
A little friendly reminder is the least we can do for you, Leslie. Especially when you have bigger things to be worrying about! Thanks for the review :)
Thank you for your professionalism
17 March 2022
Reply from Wagepoint
No, Thank you for your review and your continuous support over the past 3 years :)
I started using Wagepoint December…
I started using Wagepoint December 2020. I absolutely love the ease and proficiency of the application. I had a couple questions that I requested help with this past year, and the Wagepoint staff were quick to respond and clear up my confusion painlessly.
Very happy customer.
17 March 2022
Reply from Wagepoint
Tom, no matter how big or small the issue may be we are always happy to help you or any other customer that is in need of our help :) Thank you for your review and your support over the last 2 years!!
I am satisfied with the help offered.
I am satisfied with the help offered.
I would like to call in and speak with someone rather than email as my personal preference.
Michele
16 March 2022
Reply from Wagepoint
Thank you for you review Michelle! We really value and appreciate your feedback.
Reply from Wagepoint
We are extremely happy to hear that, Phil! Thanks for the review :)
Reply from Wagepoint
Millicent, we are so happy to hear that we are continuing to exceed your expectations! Thanks for the review :)
Improvments
It is a really really great payroll program, however it needs some adjustments. It is good to have customer services to assist whenever you have a problem or a question, but i should be allowed to do adjustments instead of opening a ticket for something like adjusting month or updating some information from previous months. Also it would be really time saving if your customer can adjust amounts of receiving money either by cheque or by direct deposit and i ofcourse need to be able to print the T4 for the employees for example someone is not using emails how will that employee receive his T4. These are the main points that need adjustments.
16 March 2022
Reply from Wagepoint
Sherin, thank you so much for taking the time to write this review. Whether it’s the good, the bad, and everything in between, we care about your feedback and value your insights about how we can do better. It's clear that we have missed the mark in a few areas so we will take this feedback and put it the right peoples hands so that we can continue to improve!
Reply from Wagepoint
Well Melaku, you're pretty awesome yourself! Thank you very much for the review.
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