WagJag.com Reviews 

107
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers had a great experience with this company, consistently sharing positive feedback about their overall shopping satisfaction. Customers frequently mention that the support staff is exceptionally friendly, responsive, and always ready to assist with any questions or concerns that might arise. Shoppers truly love the fantastic variety of goods, including excellent meat selections and wonderful restaurant deals available at great prices every day. However, some customers also noted occasional issues with delivery delays or instances where support teams were difficult to reach promptly. A few reviewers also experienced frustrating difficulties when trying to secure refunds or replacements for damaged items or missing orders.

What people talk about most

Product

Users describe ambiguous interactions with product, as many reviewers express great satisfaction with... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting fast and efficient... See more

Price

People report positive experiences with price, highlighting great deals and consistently good costs over... See more

Quality

Customers expressed great satisfaction with the overall quality, highlighting that the vast majority of... See more

Service

Consumers find service to be a great experience, expressing happiness and stating they could not ask for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Im allways comfertable with wag jag.becoz they r allways their to help us.thats why I feel very comfertable when I buy deal with wag jag.the customer service super friendly. Love wag jag team.tgank u... See more

Rated 5 out of 5 stars

I bought a voucher for a chicken place in Kitchener. However when we got there, they wouldn’t honour the voucher. No big deal, we ordered and paid because I knew wagjags policy of refunds if necess... See more

Rated 5 out of 5 stars

I think what I appreciate the most from WagJag is their commitment to customer satisfaction. I have been with WagJag for a long time now and while every product you might order from them may not be pe... See more

Rated 5 out of 5 stars

I love WagJag and have always had good experiences. My only complaint is I wish they could find a pick up location in Hamilton for meat and seafood orders. We live in Port Dover and the two location... See more


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

107 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(107)

48 reviews in the last 12 months

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Rated 5 out of 5 stars

Have fun and save money!

Wagjag has always helped me save money and get great deals for my Niagara trips with the girls. The girls always appreciate it when I come through with a great wagjag deal. I never had any issues. Recently, I saved a ton on wagyu steaks for my father’s birthday. He was impressed! Love it!

9 February 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been using WagJag for a while

I’ve been using WagJag for a while, and it’s a great way to save on things I’d buy anyway like restaurants, attractions, and travel. I’ve never had an issue redeeming anything, plus it feels good to support Canadian businesses while getting a great deal!

26 February 2025
Unprompted review
Rated 2 out of 5 stars

Company itself is NOT a scam

Company itself is NOT a scam, they have decent deals, but some vendors might scam you. They stopped answering my emails (were answering before) and it is hard to reach by phone. Before buying products or services, try to reach out to vendor to see if they are aware of the promo. Some items that are being sold there are being dropshipped from China (aliexpress most likely). If you are calling and don't want to deal with the hold, try extension 223. Be aware that they might hang up on you in the middle of conversation. Almost feels like they don't want to issue refunds/deal with your issues after sale is done.

21 January 2025
Unprompted review
Rated 3 out of 5 stars

Hit or Miss - Take your chances

Purchased a total of 6 items in December 2024.
The two disappointing items were the heated gloves (Rechargeable Heated Touchscreen Gloves). Came without batteries/charging unit - useless really.
Also ordered a windshield cover and got two foam wands - not sure what that's about.
Emailed customer support - Received refund.

21 January 2025
Unprompted review
Rated 1 out of 5 stars

Waygu Steaks

I ordered some steaks, 6 x 10oz Waygu Striploins. Upon picking up the steaks, which were from the Butcher Shoppe, realized they were 10 x 6 oz steaks and not marked as Waygu. This is a huge difference for steaks! Phoning WagJag customer service was a joke, waited 2 hours on the phone and then the call was terminated from their end. I guess I am stuck with these shitty little steaks. Will never purchase from WagJag again !!

14 December 2024
Unprompted review
Rated 1 out of 5 stars

Won't delete unwanted account

Someone created an account with my email address. As I live in the US, I have no use for an account on their site. I followed instructions on filing a support claim to request they delete my account and was told they can't do that until it's been inactive for 6 months.

20 November 2024
Unprompted review
Rated 1 out of 5 stars

Only Toronto pick up locations?

Over the years, I have purchased a lot of grocery items through Wagjag and was always satisfied with my purchases.

Now I find out they have discontinued pick up at the Vaughan location which is where I picked up. I understand that it's probably not Wagjag's fault, but I have also noticed they seem to be pushing for home deliveries as opposed to pick up locations. There are no PU locations in my area or even on my way home from work. It's a shame because that means I can no longer order since there is no one home during the day to accept the delivery :(

18 November 2024
Unprompted review
Rated 5 out of 5 stars

My kids love wagjag

I always use wagjag to bring my kids to all sorts of activities they offer. Helps save money and get the kids out of the house doing something fun. It also helps to save on groceries every now and then!

14 November 2024
Unprompted review
Rated 5 out of 5 stars

Love My WagJag!

Simply put - I love WagJag. I have been buying products from this company for years. From jewelry to weekend getaways! I have even bought steaks and they were delicious! This is my all time fav on-line purchases company. Recently I had a fan delivered to me and unfortunately it was broken from transporting it. I got in touch with customer service - they sent me a bill of lading to return this item "free" of charge and then creditted me back. What awesome customer service (thanks Mensah!) I have told many family & friends about this site and will continue to buy items as they are one of the good ones! :) Thanks........./Cheryl L of Athens Ontario

14 October 2024
Unprompted review
Rated 5 out of 5 stars

I have been using WagJag.com for the…

I have been using WagJag.com for the past few years to purchase groceries, gifts, Niagara Falls hotel stays to local adventure tickets at such highly discounted prices. Every experience from easy online purchase to extraordinary customer care has been exceeding my expectations every time. I would highly recommend this site as there is always a new and exciting promotion every day of the week.

6 March 2024
Unprompted review
Rated 5 out of 5 stars

Love WagJag!

As a long-time WagJag customer, I’ve come to rely on them for incredible deals across experiences, products, and groceries that you can’t find anywhere else. They have great discounts and deals on local adventures, which has made family outings and date nights easy to plan and afford. The grocery deals are a game changer, like their prepackaged frozen meats from great suppliers.

WagJag’s customer service also stands out. Any time I’ve had a question or concern, their team has been super responsive. No issues there! Checking WagJag has become a daily habit for us to find new, exciting, and affordable deals!

Thanks Wagjag!

16 September 2024
Unprompted review
Rated 5 out of 5 stars

Very pleased with several WagJag offers

I'm always looking for fun things to do on a tight budget. I've purchased several experiences off WagJag and they never disappoint.
I've gifted wine experiences in Niagara on the Lake to my parents. Stayed in the hotels in the Niagara Falls main strip and WagJag always delivers. I have made several purchases and will continue to as it is hard to find better value than this

14 June 2024
Unprompted review
Rated 1 out of 5 stars

Golf Deal Not Valid

I purchased a two for one golf deal and they were not accepted at the golf course as WagJag did not pay the golf course. The golf course told me to get a refund from WagJag so fingers crossed.

16 October 2024
Unprompted review
Rated 1 out of 5 stars

So dissappointed

I ordered several products from Wagjag in June of this year. The first issue was that the code didn't work for an online course that I purchased, the shoes I ordered were not the shoes I received. The winter hat that I ordered is a child's size. I am not vert optimistic regarding the remainder of my items, provided they show up.

23 July 2024
Unprompted review
Rated 1 out of 5 stars

Advertised 10 oz Australian Wagu striploins and provided AAA.

WagJag advertised 10 oz Australian Wagu strip loin steaks for sale. 6 for 95.00.
I purchased 2 boxes and when they arrived I was surprised to find nothing better than Canadian AAA, at best. The company, that provided the steaks, The Butcher Shoppe, has on their website photos of the different steaks, and clearly, the steaks I received were not anywhere close to Wagu of Kobe, as was on the label.
I contacted WagJag with photographs and they said that the Butcher Shoppe said they were in fact Australian Wagu. Not even close! A complete rip-off.
I will never shop on WagJag again. Not the Butcher Shoppe either, as they are both liars.

26 April 2024
Unprompted review
Rated 1 out of 5 stars

Placed an order for 2 pairs of earrings…

Placed an order for 2 pairs of earrings for my wife. One pair arrived. I emailed evidence and followed up daily for 3 days. I called too and always got hung up on before reaching a person. Finally I got a hold of someone who acknowledged my email and agreed with me. I followed up with them the next day as instructed and was ghosted.

I will be contacting my credit card company Monday to do a charge back. I will never use wagjag again.

11 December 2023
Unprompted review

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