WagJag.com Reviews 

107
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers had a great experience with this company, consistently sharing positive feedback about their overall shopping satisfaction. Customers frequently mention that the support staff is exceptionally friendly, responsive, and always ready to assist with any questions or concerns that might arise. Shoppers truly love the fantastic variety of goods, including excellent meat selections and wonderful restaurant deals available at great prices every day. However, some customers also noted occasional issues with delivery delays or instances where support teams were difficult to reach promptly. A few reviewers also experienced frustrating difficulties when trying to secure refunds or replacements for damaged items or missing orders.

What people talk about most

Product

Users describe ambiguous interactions with product, as many reviewers express great satisfaction with... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting fast and efficient... See more

Price

People report positive experiences with price, highlighting great deals and consistently good costs over... See more

Quality

Customers expressed great satisfaction with the overall quality, highlighting that the vast majority of... See more

Service

Consumers find service to be a great experience, expressing happiness and stating they could not ask for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Im allways comfertable with wag jag.becoz they r allways their to help us.thats why I feel very comfertable when I buy deal with wag jag.the customer service super friendly. Love wag jag team.tgank u... See more

Rated 5 out of 5 stars

I bought a voucher for a chicken place in Kitchener. However when we got there, they wouldn’t honour the voucher. No big deal, we ordered and paid because I knew wagjags policy of refunds if necess... See more

Rated 5 out of 5 stars

I think what I appreciate the most from WagJag is their commitment to customer satisfaction. I have been with WagJag for a long time now and while every product you might order from them may not be pe... See more

Rated 5 out of 5 stars

I love WagJag and have always had good experiences. My only complaint is I wish they could find a pick up location in Hamilton for meat and seafood orders. We live in Port Dover and the two location... See more


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

107 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 33% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(107)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bad product

I have used Wagjag several times. Most times the product was value for money. I ordered the Pacificl salmon and it is terrible. It is supposed to be American but processed in China. It is dry, tasteless and smells. If they are handling chinese porducts they should say so in their ad. I don't think that any chinese food is safe and this certaily is not. I am cooking it for my dog and he is even not too keen.

10 July 2023
Unprompted review
Rated 5 out of 5 stars

Great discount

Great discount. Big portion for what we paid for. No hidden charge that we see. Would highly recommend.

27 March 2023
Unprompted review
Rated 5 out of 5 stars

Regular purchaser!

Always had the better pricing for "experiences" on Wagjag, compare to other competitors. Recently, had 100% success on the Wagjag groceries purchases. The prepackaged frozen meat makes meal prep a breeze in an hectic schedule. They are also high quality grade meat.
They also have amazing customer service, when I contact them on a concern. The CSR was informative, and "made it right" without being asked.

Definitely part of our weekly routine to check this website out for interesting deals.

1 March 2023
Unprompted review
Rated 5 out of 5 stars

Deals on Steaks

Been ordering their steaks in Grocery. I especially like the ones from Butcher Shoppe and their Wagyu Ribeye!
Steaks come in vacuum sealed and frozen.

11 January 2023
Unprompted review
Rated 5 out of 5 stars

Grocerry

Highly recommend their grocery section. Solid assortment of high-quality meats at very reasonable prices. Most recently they added a selection of Wagyu cuts that are absolutely delicious and you can actually taste the difference.

20 February 2023
Unprompted review
Rated 5 out of 5 stars

Video Games & Chicken Wings

I love my classic video game system that I bought there, such a great deal for an entire library of awesome games in a small package. I also bought ten pounds of chicken wings for my air fryer. I've since had some awesome nights with friends eating hot wings and playing some retro classics.

12 January 2023
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE!!!

Do not shop from this online retailer. They have corrupt business practises. They sell items that are not in stock and charge you twice.
I am in the process of getting my bank to reverse charges from this company and stopping any further fraudulent charges they try to process on my card.
BUYER BEWARE. DO NOT SHOP FROM WAGJAG, UNDERPAR, or JUST GOLF STUFF. They are crooks!!!!

25 March 2022
Unprompted review
Rated 1 out of 5 stars

Don't. Savings are not worth it.

Don't.
Bought 5 items. Got 3. Will not answer any emails, been emailing for 1.5 months regularly. They took my money for all 5.
Just Don't

After a bad review here and BBB over 2 months they finally refunded my money

11 January 2022
Unprompted review
Rated 1 out of 5 stars

no after sale service.

I brought 2 expandable garden hose and both of them burst in the middle after less then 5 days. So I called them but no answer. It was just a recording told me to email them. So I did. It is over 2 weeks now, no bosy reply. This website is a scam.

20 July 2021
Unprompted review
Rated 1 out of 5 stars

Buyer BEWARE

HORRIBLE! Borderline CRIMINAL. Knowingly selling defective JUNK. On the bandwagon, call them and recording says they are NOT taking calls. I can see why. Profits are UP and they are not taking calls. Sold me a defective BBQ. Didn't work within 1st week of purchase. I have been emailing them several times over the last 2 weeks and NO response. Certainly this type of behavior is making them millions of extra dollars. Nice policy, sell something and then not be available. WOW! I suppose they feel in this day and age of no accountability they can just not respond. Sounds like a legal issue is in order.

16 July 2021
Unprompted review
Rated 1 out of 5 stars

Do not buy boxes of frozen meat for delivery

Bought boxes of frozen steaks, chicken breasts, and burgers from Wagjag grocery for delivery by Foodkangeroo. The bistro steaks are frozen in two packs so you can’t cook an odd number. The chicken breasts are frozen in a giant block, impossible to separate without thawing all 30 portions at once. The box of burgers arrived mostly thawed - no idea how long they were in a hot delivery vehicle so they are going straight in the trash. Unless you want to cook the whole box of meat at once, do not buy boxed meats from Wagjag grocery and if you do, buy using a pick up location. The delivery service is terrible and when I contacted them, they emailed back “not our problem, call Wagjag”. Just don’t waste your money.

1 June 2021
Unprompted review
Rated 1 out of 5 stars

Buyer Beware

I ordered two products from this site on January 18, 2021; unfortunately both products were still undelivered by January 26. I contacted Wagjag regarding the status of my order. Their customer support team were fairly easy to deal with (friendly). The next day, one of the two products was delivered, and they refunded the price of the non delivered product immediately.

The product (thermal socks) that was delivered does not work. The socks are extremely uncomfortable as there is a wire that runs up the full length of the sock; yet, the only part that feels slightly warm is the portion on your toes. It is important to be aware that this company does not allow returns. All products are final sales.

Overall, I would not recommend buying products from Wagjag.

5 February 2021
Unprompted review
Rated 2 out of 5 stars

Silk pillow cases be advised it’s…

Silk pillow cases be advised it’s shipped from the USA and you will be charged HST and a standard CBSA charge of $9.95 I take it this is for all international products I had been assuming that WagJag had only Canadian companies so buyer beware

14 October 2020
Unprompted review
Rated 5 out of 5 stars

I'm seeing a bunch one star reviews

I'm seeing a bunch one star reviews. But with the deal so good at Halloween Night of Lights, I had to take my chance. Now, just purchasing from the site isn't the end of it, you have to redeem the promo code and then apply it to the Night of Lights website to claim it, and it worked like a charm. A $28 regular purchase became a $17 (cause I used an additional Honey app to discount it more). Now, let's see if it actually works at the event. So far so good.

1 October 2020
Unprompted review
Rated 1 out of 5 stars

Defective order and missing items

I placed 3 different items from Wagjag, the first one was individually wrapped alcohol wipes which got delivered fairly quickly but the wipes were dry. The second order was car dash camera, which took a while to get delivered. When I received the delivery, it was very light so I opened the box and saw that the camera wasn't in it but only the accessories. Today I received the third order, which was 2 of the motion activated cordless light with LED bulb, but only one came and that box looks all beat up that I'm afraid to even open it. I've sent an email to them about the first two orders but haven't heard back from them. I will email them again about the third order that's missing one item but at this point I'm about to give up. Any advice on how I can get a refund?

3 July 2020
Unprompted review
Rated 1 out of 5 stars

GARBAGE

GARBAGE.. DO NOT PURCHASE.. They will just delete your account and you're screwed.

24 June 2020
Unprompted review
Rated 1 out of 5 stars

Dnt trust them with one cent!They still your money and lying to you!

They still your money and lying to you!
Like my order:
Where is my order? What am I waiting for already for 5 weeks?

Henry Livshits
May 14, 2020, 11:01:34 a.m. EDT
$34.95 for a Cuisinart Precision Setting 4-Slice Toaster - Certified Refurbished (a $64.99 Value)
Order ID: 78256747
$34.95

Subtotal
Shipping and Handling
Tax amount
Credit amount
$34.95
$5.95
$3.86
$5.24
Balance Paid $39.52

16 June 2020
Unprompted review

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