Love using wag! To earn extra income, but to prevent possible scams I would feel way more safer with doing meet and greets to see if my client is a good potential fit and building a more trustworthy s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using wag for years. I’ve my had issues with one or two walkers. I am very happy with the service and glad I can use it whenever I need. One thing I wish they’d change is allowing pet parent... See more
Company replied
Wag! has been a lifesaver. If I didn't have providers, I would be "dog gone tired" because I have to run home on my lunch and take Phoenix out for only 15 min then I have to put her back in her crate... See more
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This is my second pet specialist from Wag!! They are special people servicing us while on vacation or other important business! The only snag was their app. But their behind the scenes employees imm... See more
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Company details
About Wag!
Written by the company
Wag! is the #1 app for Pet Parents that connects you with a trusted Pet Caregiver. Whether you're
looking for daily walks, planning a trip, stuck at work, or want your best friend to have some company we
can help when and wherever you need!
Every Pet Caregiver passes an enhanced background check,
our services are insured, and support is standing by around the clock.
We've thought of
everything, so you don't have to. From GPS-tracked walks and customized lockboxes, to easy booking on
the Wag! app, we make your life easier at every step.
Wag! has a trusted record of experience
with over 10M pet care services across 4,600 cities and counting. More than 150,000 Pet Caregivers
nationwide are dog people, and it shows.
Services
Walk
Drop-In
Sitting
Boarding
Training
Health
Book a service
Learn more
Contact info
United States
- (628) 400-4426
- wagwalking.com
3.9
Great
6k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Alicia is always punctual and gives the…
Alicia is always punctual and gives the full walk. Our pup loves her and is always excited when we tell Pumpkin:Alicia is coming! All wag walkers have been reliable and professional.
24 April 2026
Reply from Wag!
Thank you for your wonderful review, Diane! We're so happy you've used Wag! to connect with Alicia and that she's been consistently punctual and dedicated to giving Pumpkin her full walk every time.
There's truly nothing better than a pup getting excited at the mention of their walker's name—Pumpkin clearly knows a good thing when she sees it! To make rebooking with Alicia even easier, be sure to add her to your Preferred Caregivers (just tap the heart next to her profile).
It also means a lot to hear that all of the Wag! walkers you've connected with have been reliable and professional. Thank you for being part of the Wag! Community—we look forward to many more tail-wagging walks ahead for Pumpkin!
I really love how easy Wag makes it to…
I really love how easy Wag makes it to get a dog walker and drop in services for my fur babies. Every provider has been professional and it’s affordable. I’d definitely recommend Wag!
31 March 2026
Reply from Wag!
Thank you for your kind review, Irma! We're so glad Wag! has made booking dog walks and drop-in visits easy and stress-free for you and your fur babies—that's exactly what we aim for!
It's wonderful to hear that every provider has been professional and that you've found the service affordable too. We truly appreciate your recommendation and are grateful to have you as part of the Wag! Community.
Thank you for trusting Wag! with your pups' care—we look forward to supporting you with many more great walks and visits ahead!
Grace has been an exceptional dog…
Grace has been an exceptional dog sitter, and I cannot recommend her highly enough. Her communication is always clear, timely, and thoughtful, which gives me complete peace of mind while I’m away. She is incredibly kind and attentive with my puppies, and it’s obvious that she genuinely cares about their well-being.
Grace is consistently on time, reliable, and adaptable to whatever is needed. She goes above and beyond to ensure my dogs feel safe, comfortable, and loved. She has been especially sweet with my pup, Puff, treating him with so much patience and affection.
If you’re looking for someone who is not only dependable but also truly compassionate, Grace is the perfect choice. I highly recommend her to anyone seeking exceptional care for their pets.
21 April 2026
Unprompted review
Reply from Wag!
Thank you for your heartfelt review, Jasmin! We're so glad you've used Wag! to connect with Grace and that she's been everything you could hope for in a dog sitter—communicative, reliable, adaptable, and so genuinely caring with your pups.
It clearly means a lot that Grace has been especially sweet with Puff, treating him with so much patience and affection—those little extras truly make all the difference. Knowing you have complete peace of mind while you're away is exactly what great care should feel like. To make rebooking with Grace even easier, be sure to add her to your Preferred Caregivers (just tap the heart next to her profile).
Thank you for sharing such thoughtful feedback and for recommending Grace—we look forward to continuing to support you, Puff, and the rest of your pack!
Great with a good walker
It can be hit or miss sometimes. But when you find a great walker it is amazing! Laney is great. I’ve requested her multiple times over! Above and beyond!!!
21 April 2026
Unprompted review
Reply from Wag!
Thank you for your review, Taby! We're so glad you've used Wag! to connect with Laney and that she's been a consistent above-and-beyond match for you and your pup—the kind of walker worth requesting again and again!
We hear you on the experience feeling hit or miss at times, and we appreciate you sharing that honest feedback. Since Laney is clearly a favorite, be sure to add her to your Preferred Caregivers (just tap the heart next to her profile) to make rebooking with her even easier.
Thank you for being part of the Wag! Community—we look forward to continuing to support you and your pup with more great walks ahead!
Elizabeth has been great
Elizabeth has been great. She has been willing to work around my schedule. She is very prompt and reliable. She is athletic and can easily handle our big dogs. She loves the dogs and the dogs love her. She is very pleasant and never complains. I will definitely ask for her again.
18 April 2026
Reply from Wag!
Thank you for your wonderful review, James! We're so glad you used Wag! to help connect you with Elizabeth and that she's been such a fantastic Caregiver—prompt, reliable, flexible with your schedule, and more than ready to keep up with your big dogs!
It's clear there's a real bond there—when pups love their Caregiver as much as she loves them, that's the best kind of match. To make rebooking with Elizabeth easy, be sure to add her to your Preferred Caregivers (just tap the heart next to her profile).
Thank you for choosing Wag! for your pups' care—we look forward to continuing to support you and your crew!
I’ve been happy with Wags walkers so…
I’ve been happy with Wags walkers so far. Convenient and easy.
14 April 2026
Reply from Wag!
Thank you for your review, Val! We’re happy to hear you’ve been enjoying the Caregivers you’ve connected with and that using Wag! has been convenient and easy.
We appreciate you choosing Wag! and look forward to continuing to support you and your pet’s care.
Application Fee Gets You Nothing But Hope
After a year on the app and initially jumping through hoops to submit my impressive resume, pictures, descripitons, and dog-handling history, I finally pulled the plug. Wag billed a $50 application fee, and then they push to have you join "premium" on top of it. Early on, notifications would come through for dog walking. Every time I accepted a job, a message would pop up with "oops, offer a lower price." I entertained the system several times by putting in a lower bid. Still nothing. Who is going to drive over 2 miles and do a 1/2 hour walk for $7 or less?! I've now gone 4 months solid with zero notifications, and I live in a city with more dogs than humans, as well as tons of out-of-towners that bring their dogs on vacation. Wag is a joke and a rip off with insane commission charges. Avoid it.
16 April 2026
Unprompted review
Reply from Wag!
Jimmy, we’re sorry to hear this has been your experience, and we appreciate you taking the time to share these concerns. We understand how discouraging it can feel when you’ve invested time in your profile and aren’t receiving the notifications and booking opportunities you expected. We also appreciate your feedback on the application process and the pay structure.
To make sure there isn’t an account-specific issue impacting your ability to receive notifications, please reach out to our Support Team via the virtual chat at support.wagwalking.com. If you’ve already been in touch with us, please refer back to your existing email communications so we can continue assisting. Our team can review what you’re seeing in the app and help troubleshoot next steps.
Thank you for sharing your feedback, and we hope to speak with you soon.
We truly feel so lucky to have found…
We truly feel so lucky to have found Mariah through this app! She is everything you could hope for in a caregiver. Kind, patient, attentive, and incredibly reliable. From the moment she stepped in, we felt completely at ease knowing our babies were in such loving hands.
Mariah went above and beyond during her time with them, making sure they were not only cared for but genuinely happy and comfortable. It is clear she has a natural connection with animals. Our dogs absolutely adore her, and that says everything.
If you are looking for someone who will treat your pets like her own, Mariah is the one. We cannot recommend her enough! 🐾💛
15 April 2026
Unprompted review
Reply from Wag!
Thank you for your heartfelt review, Jeri! We’re so happy to hear Wag! helped connect you with Mariah and that she’s been such an outstanding Caregiver—kind, patient, attentive, and truly reliable.
It means a lot that you felt completely at ease and that your dogs were not just cared for, but genuinely happy and comfortable. Hearing that they absolutely adore her says it all—wagging tails are the best compliment!
We appreciate you sharing such thoughtful feedback and for recommending Mariah. We look forward to continuing to support you and your pups!
They’ve been amazing with both our dogs…
They’ve been amazing with both our dogs that each have their own needs, including a senior dog with back problems! Highly recommend
9 April 2026
Unprompted review
Reply from Wag!
Thank you for the wonderful review, Dennis and Rachel! We know it takes a lot of trust to have someone care for dogs with unique care and routines—especially a senior pup with back problems—so it means a lot to us that Wag! could help match you with exactly the right Caregivers for your dogs’ needs.
We appreciate your recommendation, and please give both pups an extra scratch from us! We look forward to continuing to support your family with your pet care needs.
I love the dog walker
I love the dog walker. (Esther)
She was very nice. She and Lucy got along very well. I'm just sad that Lucy has gotten a new home. Better for her,now she has alot of land to run on. I was very impressed with Wag and would use them again and recommend them to other people.
23 March 2026
Reply from Wag!
Thank you for your wonderful review, Sandra! We’re so happy to hear Esther was so kind and that she and Lucy truly bonded on their walks together.
We understand it can be bittersweet to say goodbye—even when it’s to a new home. Lucy is lucky to have had you caring for her, and it’s great to know she now has lots of land to run on and explore.
We appreciate your kind words about Wag!, and thank you for your recommendation—we’ll be here anytime you need us.
When I was in college almost 10 years…
When I was in college almost 10 years ago, I was a Wag walker. For some reason I was nervous signing up as a pet parent but it’s been amazing.
1 April 2026
Reply from Wag!
Thank you for your wonderful review, Madison! We love that you were part of the Wag! community as a walker, and we’re so glad taking the leap to join as a pet parent has been such a positive experience.
We appreciate you choosing Wag! for your own pet care and look forward to continuing to support you and your pet whenever you need us.
The issue is with their app
The issue is with their app. First time using and my dogwalker canceled. Unfortunately I can't see the message because if they cancel, regardless if they leave a message, you can't see it because it's gone. So at this point, this is a company that shouldn't be trusted if a real emergency happens. Use at your own risk.
10 April 2026
Unprompted review
Reply from Wag!
Jeremy, we’re sorry to hear about this experience and understand how concerning it can feel to lose access to a message after a cancellation—especially as a first-time customer.
If you’ve been in contact with our team, please refer back to your email communications so we can continue assisting and clarify any questions about the app. You can also connect with us anytime via the virtual chat at support.wagwalking.com.
Thank you for bringing this to our attention—we’d like the opportunity to address any outstanding questions you have.
Great job had no problem with my pups…
Great job had no problem with my pups when got home
4 April 2026
Reply from Wag!
Thank you for the great review, Nancy! We appreciate you sharing your experience and are happy to hear everything went smoothly.
Thank you for choosing Wag!, we look forward to continuing to support you and your pups!
THE SITE CAN BE CONFUSING
THE SITE CAN BE CONFUSING. AN MORE TIMELY RESPONSE WOULD HELP. CONFIRMATION OR DECLINE SHOULD BE SENT ASK FOR ACKNOWLEDGEMENT
WALKERS ARE FRIENDLY AND PATIENT WITH MY PUP. I WILL TRY AGAIN.
18 March 2026
Reply from Wag!
Thank you for your feedback, Elena. We’re sorry to hear the site felt confusing and that responses and confirmations didn’t feel as timely or clear as you needed. We understand how important it is to receive a clear confirmation or status update, so you’re not left waiting. We’re glad to hear the Caregivers you’ve connected with have been friendly and patient with your pup.
If you recently reached out to our team, please refer back to that email so we can verify your account details and continue assisting. You can also reach us anytime via the virtual chat at support.wagwalking.com.
We appreciate you giving Wag! another try.
Two experiences now where the person…
Two experiences now where the person who walked my dog stole from my friends place.
5 April 2026
Unprompted review
Reply from Wag!
Megan, we’re very sorry to hear about this and appreciate you bringing it to our attention. Concerns involving theft are taken extremely seriously and are reviewed by our Safety & Compliance Team.
To help us locate the correct account/booking and escalate this appropriately, we’ve reached out to you via Trustpilot to request a few additional details (your full name and the email/phone number associated with the Wag! account—plus any reference number from prior communications, if available). If you’ve already contacted us, please refer back to those existing communications so we can continue assisting. If not, please reach out as soon as possible via the virtual chat at support.wagwalking.com so our team can investigate further.
Thank you—we want to ensure this is reviewed thoroughly.
The 2 caregivers we had were great
The 2 caregivers we had were great! I definitely recommend them. They did such a good job with my dog. I also had a billing issue and their team contacted me right away and helped me resolve it. They were so nice and professional. Great customer service!
31 March 2026
Reply from Wag!
Thank you for the wonderful review, Claudia! We’re so glad to hear the two Caregivers you connected with were great and took such good care of your dog. It also means a lot to know our team was able to respond quickly and help resolve your billing issue with friendly, professional support—we’ll be sure to pass your kind words along.
We appreciate your recommendation and look forward to continuing to support you and your pup!
Wag App a bit of a Learning Curve
Using the Wag app for small extra income and to just make an animal's day with a really good walk. The app does require a good bit of interaction . The staff did resolve an issue I had with a complete GPS drop. Rose helped me via the email support.
4 April 2026
Unprompted review
Reply from Wag!
Thank you for your review, Connie! We’re glad you’re enjoying using the Wag! platform to earn a little extra income while spending time with pets. We also appreciate your feedback about the app’s learning curve—if you’re open to sharing more, you can reply back to your existing email thread with Support or submit feedback in the app from the Account menu.
We’re also happy to hear you reached out about the GPS drop and that Rose was able to help get it resolved. Thank you for being part of the Wag! community—we look forward to continuing to support you.
I am currently in a wheelchair and my…
I am currently in a wheelchair and my dog needs walks. Wag! reps have been great. I recommend their service!!
4 April 2026
Unprompted review
Reply from Wag!
Thank you for your wonderful review, Todd! We really appreciate you sharing this, and we’re glad Wag! can help you make sure your dog still gets the walks they need. We’re also happy to hear both our Support Team and the Caregivers you’ve connected with have been there to support you along the way.
Thank you for recommending Wag!—we look forward to continuing to support you and your pup.
Their app is unuseable and it's not the…
Their app is unuseable and it's not the first time I've had trouble with it. this time it keeps stalling after I click pay full price and now I can't book an appointment for tomorrow morning which I really need as I'm currently disabled
29 March 2026
Reply from Wag!
Kimberly, we’re sorry to hear the app stalled at checkout—especially when it prevented you from booking care you needed promptly for the next day. This isn’t the experience we want for pet parents, and the Wag! app is designed to support on-demand bookings (same day/next day) as well as scheduling in advance.
If you haven’t already, please reach out to our Support Team via the virtual chat at support.wagwalking.com (or through Help in the Wag! app) so we can better understand what you were seeing at checkout and look into it. We hope to connect so there aren’t any issues booking future services when you need them.
Thank you for sharing your feedback.
not use it ever
27 December 2025
Unprompted review
Reply from Wag!
Marta, we’re sorry to hear about your impression of Wag!. We’d like to understand what happened.
If you attempted to sign up or book a service and ran into issues, please reach out to our Support Team via the virtual chat at support.wagwalking.com with a bit more detail. We’d be glad to look into this further to help and point you in the right direction.
Thank you
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