Waiākea Reviews 963

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I absolutely love this water and the company! Our second time ordering, we never received our order and found out the box was damaged while being shipped! They had a replacement sent out the next day... See more

Rated 4 out of 5 stars

We ordered two dozen one-liter bottles. They arrived quickly, but one box containing a dozen bottles was damaged and half of one bottle had leaked out soaking and weakening the box. We live in t... See more

Rated 5 out of 5 stars

I'm required by my nephrologist to drink 64 ounces of water per day. Drinking Waiakea makes it easy. There is no bloating and filling feeling from drinking that much water. I feel energized right afte... See more

Rated 5 out of 5 stars

My mom and I have been watching are warriors games. We been seeing Klay Thompson #11 drinking this water called Waiakea in commercials promoting about it. So we wanted to try it so we ordered on S... See more

Company details

  1. Food, Beverages & Tobacco

About Waiākea

Information provided by various external sources

Waiakea Hawaiian Volcanic Water

Completely isolated from the rest of the world, Waiākea® offers purity in its ultimate form. Located just outside the quiet town of Hilo and surrounded by rich, bio-diverse forest preserves, a deep well source sits at the eastern base of the Mauna Loa volcano, one of the purest environments on Earth. Originating atop the volcano as rain and snowmelt – the water slowly filters through thousands of feet of porous, volcanic rock, re-emerging at the surface as refreshingly crisp, naturally alkaline water. Created in 2012, Waiakea was made with the purpose of being the first premium sustainable bottled water of its kind. Putting people and planet before profit, Waiākea is a naturally alkaline, Hawaiian volcanic water, that gives clean water with each purchase.

Taste the Difference
What Is Volcanic Filtration

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

963 reviews

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Rated 5 out of 5 stars

Great Water

The package was in great condition and the taste is refreshing. I was nervous that I'd have a leaking package but everything arrived in great condition and the taste was the same as the bottles I get from the store.

3 February 2023
Rated 5 out of 5 stars

I absolutely love this water and the…

I absolutely love this water and the company! Our second time ordering, we never received our order and found out the box was damaged while being shipped! They had a replacement sent out the next day and were so helpful in the process! We won’t order from anyone else! Absolutely worth ordering!! Super fresh and hydrating, best water on the market!

3 February 2023
Rated 4 out of 5 stars

Best water

I received my first shipment of the best water on the planet earth. Shipping was quick. I got 2 boxes delivered and one box was full and the other was missing 2 bottles of water.

3 February 2023
Rated 5 out of 5 stars

The water is smooth with no aftertaste

The water is smooth with no aftertaste, so I saturated on a subscription program. The program is simple to deal with, and when shipping destroys a case or looses it, Waiakea steps up quickly for the replacement! Love your water and the company!

7 February 2023
Rated 2 out of 5 stars

In my first shipment

In my first shipment, 2 bottles had been broken, and leaked all over the box. When I picked the box up from my porch, the entire bottom of the box fell out and the water went tumbling all over my sidewalk, breaking 3 more bottles. I realize you cannot necessarily control the delivery service, but perhaps better packing?

30 January 2023
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Reply from Waiākea

Aloha Melissa, apologies for any inconvenience caused! We'll be in touch over email. Mahalo! 🌺

Rated 3 out of 5 stars

Your Waters are amazing

Your Waters are amazing! I know travels from Hawaii to the east coast USA. However need to get a better shipping company or package tighter in order not to get bottles damaged.

2 February 2023
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Reply from Waiākea

Aloha Kat, apologies for any inconvenience caused! We'll be in touch over email. Mahalo! 🌺

Rated 4 out of 5 stars

First Waiakea shipment.

Great responsiveness from Waiakea on my order from start to finish. Good value. My only complaint is that the freshness of water from bottle to bottle is not consistent. Roughly 20% of the several bottles I've purchased are lacking in taste from a typical bottle. I can tell the difference. Fix this, and Waiakea will have a 5 star product.

19 January 2023
Rated 5 out of 5 stars

The best way to start and finish your day

I ordered water, sparkling water and coffee. The order was processed and delivered quickly. The sparkling water is my favorite. The coffee is the best without adding anything. The water makes coffee even better. Couldn’t be more happy.

1 February 2023
Rated 4 out of 5 stars

I really liked the huge box of water

I really liked the huge box of water. I was put off by the 6 pack of bottled water, every one was damaged. Water tastes way better than most on the shelves. Still my only go to. Would I order online again, probably not.

17 January 2023
Rated 3 out of 5 stars

15L box

Had difficulty getting the faucet thingy out of the box. Water taste a bit flat compared with other spring type water.

3 February 2023
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Reply from Waiākea

Aloha Diana, mahalo for your feedback! We'll be in touch over email. Mahalo! 🌺

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