Waislamaa Reviews 

76
TrustScore 2 out of 5

2.1

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Rated 4 out of 5 stars

Editing after refunds I received reply after review here Just suggesting customer service need to improve to get reply back on time when people feel there money in danger reply is late get upse... See more

Company replied

Rated 1 out of 5 stars

Complete scam, don't believe anything stated on their homepage! I ordered in August, asked several times for delivery updates and since I never got any sort of response asked for a refund, nothing... See more

Rated 1 out of 5 stars

I ordered some oil over 4 weeks ago . The money went out of my account same day, I am still waiting for contact for refund or delivery, I have emailed 5 times but heard nothing contact number is dea... See more

Rated 1 out of 5 stars

Ordered some Cyprus potatoes a month ago and after chasing the order by email and having no response, I’ve still not received my order!! Wish I’d read these reviews before ordering, they’re clearly sc... See more

Company details

  1. Online marketplace

Written by the company

WAISLAMAA is a lifestyle retailer dedicated to inspiring customers through a unique combination of product creativity and cultural understanding.


Contact info

2.1

Poor

TrustScore 2 out of 5

76 reviews

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No recent history of asking for reviews

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2.1

All reviews

(76)

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Rated 5 out of 5 stars

Waislamaa is a family run business that…

Waislamaa is a family run business that provides excellent customer service. I had a small delivery issue with my order, but the owner contacted me personally to address the issue. We had a constructive chat, and the problem was resolved quickly and with a positive outcome. This level of personalized service is not typically available with larger companies and the customer is better off for the experience.

I highly recommend Waislamaa for their exceptional customer service and attention to detail.

23 March 2023
Unprompted review
Rated 1 out of 5 stars

No update on order placed 5 weeks ago :-(

I placed an order beginning of February and it is 7th March and no one has contacted me to tell me where my order is.

Even if there is no stock, a customer should have that notification or the ability to request a refund.

There is no contact number and no one responds to emails or online message board.

3 February 2023
Unprompted review
Rated 1 out of 5 stars

SCAM

Just a scam and fraud not trustworthy
I didn’t lost because I reported back to the back as fraud and I got the money back make sure you report it

22 January 2023
Unprompted review
Rated 5 out of 5 stars

I ordered a chandelier from this…

I ordered a chandelier from this company.
Although it took a longer delivery than expected, it didn’t disappoint.
I absolutely love it.
The quality is amazing and the customer services were very prompt in keeping me informed about delivery and answering my emails.

I would definitely recommend this as this chandelier was double the price everywhere else I’ve looked

Thanks waislamaa 🙏😊

13 February 2023
Unprompted review
Rated 1 out of 5 stars

NEVER RECEIVED MY ITEM

NEVER RECEIVED MY ITEM. I ordered an item a month ago, and still don't have a shipping update, despite their website claiming items are shipped within 24/48hrs. I have sent them emails and got no reply. It's impossible to contact anybody. I don't think I will ever receive my items, so I am now raising a dispute with my credit card company to get my money back. DO NOT BUY FROM THIS COMPANY.

2 February 2023
Unprompted review
Rated 1 out of 5 stars

hi I ordered on the 30th December…

hi I ordered on the 30th December 2022 its now the 29th January 2023 still not received my purchase, Iv emailed this company three times and haven't even had the decency of a single reply ,hence to mention I won't be purchasing from them again ,I'm guessing iv just lost my money...

29 January 2023
Unprompted review
Rated 1 out of 5 stars

Scam

They are scam, do not buy for them. We must sue them

9 January 2023
Unprompted review
Waislamaa logo

Reply from Waislamaa

Dear valued customer,

We are writing to apologise for the delay in our response to your recent inquiry and for any inconvenience this may have caused you. We understand that you have been eagerly awaiting your purchase and we apologise for the delay in sending it to you.

We are currently in the midst of an ownership transition and this process has caused some unexpected disruptions in our operations. We want to assure you that we are doing our best to minimise these disruptions and to get back to every customer as soon as we can.

We understand that your time is valuable and we regret that we have not been able to respond to your emails or ship your purchase in a timely manner. We want to assure you that we are taking all necessary steps to ensure that the service you have come to expect from us will continue without interruption.
We value your loyalty and support throughout this process and we apologise for any inconvenience this may have caused you. We want to thank you for your patience and understanding.

If you have any questions or concerns, please do not hesitate to contact us at waislamaa@outlook.com with your order number, name and email used when making your purchase.

We are committed to providing you with the best service possible and we look forward to continuing to serve you in the future.
Thank you for your understanding.
Sincerely,

Waislamaa

Rated 1 out of 5 stars

Awful

Awful. Ordered something in June, still waiting in January. No contact, reply, or follow-up when I requested reimbursement. Save your time and money and shop elsewhere

18 June 2022
Rated 1 out of 5 stars

SCAM DO NOT BUY FROM THIS BUSINESS!!!

SCAM DO NOT BUY FROM THIS BUSINESS!!!! I ordered a piece of clothing at the beginning of November to wear for New Year’s Eve, I thought I had given plenty of time for the item to be delivered. It is now mid January and I still haven’t received the item. I have e mailed the company numerous times and have never had a reply. I also messaged the company through their Facebook account and again have never received a reply. This company is a SCAM and shouldn’t be allowed to trade. I am now seeking advice on what I can do to get my money back. Please do not waste your money on this company. They are listed with companies house along with the owners details, but they should be shut down and the owner prosecuted for fraud.

19 January 2023
Unprompted review
Rated 1 out of 5 stars

Never respond!

It took a long time for my order to arrive and when it did I wore an item once and the seem opened up at the back and requested a replacement and I didn’t get anything back despite a couple of attempts! Won’t use again.

30 September 2022
Rated 1 out of 5 stars

Delivery never arrived

HORRIBLE. my order, first, took 1 month to be shipped. Then the delivery didn't succeed (1st of november 2022) and I send directly a mail to your company on the day that the delivery didn't succeed and I couldn't see where I could pick up my package. I sent again a mail on the 4th november and the 8th november and I never got any reply from you.

I liked the kind of stuff you offer but your customer service is terrible

1 November 2022
Rated 1 out of 5 stars

Never got my order and refund

I have placed an order of 4 items but received only one.
At some point you stopped replying to my emails and just ignoring.
I neither got the rest of the items and nor got any refund.
Will never buy from you again and never recommend to anyone.

28 September 2022
Rated 1 out of 5 stars

I ordered some oil over 4 weeks ago

I ordered some oil over 4 weeks ago . The money went out of my account same day, I am still waiting for contact for refund or delivery, I have emailed 5 times but heard nothing contact number is dead on shop app
Do not use this company just like previous post says they are scammers

20 December 2022
Unprompted review
Rated 1 out of 5 stars

I ordered something over two weeks ago…

I ordered something over two weeks ago . The money went out of my account straight away I am still waiting nothing has arrived I have emailed but heard nothing how convenient there’s no contact number
Do not use this is a scam

29 December 2022
Unprompted review
Waislamaa logo

Reply from Waislamaa

Dear valued customer,

We are writing to apologise for the delay in our response to your recent inquiry and for any inconvenience this may have caused you. We understand that you have been eagerly awaiting your purchase and we apologise for the delay in sending it to you.

We are currently in the midst of an ownership transition and this process has caused some unexpected disruptions in our operations. We want to assure you that we are doing our best to minimise these disruptions and to get back to every customer as soon as we can.

We understand that your time is valuable and we regret that we have not been able to respond to your emails or ship your purchase in a timely manner. We want to assure you that we are taking all necessary steps to ensure that the service you have come to expect from us will continue without interruption.
We value your loyalty and support throughout this process and we apologise for any inconvenience this may have caused you. We want to thank you for your patience and understanding.

If you have any questions or concerns, please do not hesitate to contact us at waislamaa@outlook.com with your order number, name and email used when making your purchase.

We are committed to providing you with the best service possible and we look forward to continuing to serve you in the future.
Thank you for your understanding.
Sincerely,

Waislamaa

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