Editing after refunds I received reply after review here Just suggesting customer service need to improve to get reply back on time when people feel there money in danger reply is late get upse... See more
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Complete scam, don't believe anything stated on their homepage! I ordered in August, asked several times for delivery updates and since I never got any sort of response asked for a refund, nothing... See more
I ordered some oil over 4 weeks ago . The money went out of my account same day, I am still waiting for contact for refund or delivery, I have emailed 5 times but heard nothing contact number is dea... See more
Ordered some Cyprus potatoes a month ago and after chasing the order by email and having no response, I’ve still not received my order!! Wish I’d read these reviews before ordering, they’re clearly sc... See more
Company details
Written by the company
WAISLAMAA is a lifestyle retailer dedicated to inspiring customers through a unique combination of product creativity and cultural understanding.
Contact info
United Kingdom
- waislamaa.com
2.1
Poor
76 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
MONEY DOWN THE DRAIN
I ordered dresses from Waislamaa, spent over £100 and the quality was awful! I contacted the customer service via phone, live chat and email and it was very difficult to get hold of someone. After explaining I wanted to return my items they requested I send videos as proof that the products are poor quality items. I sent over 6 images and videos and nobody has gotten back to me. MONEY DOWN THE DRAIN. DO NOT BUY FROM THEM!!!
18 November 2022
Unprompted review
Terrible and a shopping scam
Terrible and a shopping scam. DO NOT USE. I have never received my garment and no one has ever replied to any email. It's a scam. Don't buy and don't give them any money. I can't even remember the date, it was so long ago.
17 May 2022
Unprompted review
Reply from Waislamaa
Dear valued customer,
We are writing to apologise for the delay in our response to your recent inquiry and for any inconvenience this may have caused you. We understand that you have been eagerly awaiting your purchase and we apologise for the delay in sending it to you.
We are currently in the midst of an ownership transition and this process has caused some unexpected disruptions in our operations. We want to assure you that we are doing our best to minimise these disruptions and to get back to every customer as soon as we can.
We understand that your time is valuable and we regret that we have not been able to respond to your emails or ship your purchase in a timely manner. We want to assure you that we are taking all necessary steps to ensure that the service you have come to expect from us will continue without interruption.
We value your loyalty and support throughout this process and we apologise for any inconvenience this may have caused you. We want to thank you for your patience and understanding.
If you have any questions or concerns, please do not hesitate to contact us at waislamaa@outlook.com with your order number, name and email used when making your purchase.
We are committed to providing you with the best service possible and we look forward to continuing to serve you in the future.
Thank you for your understanding.
Sincerely,
Waislamaa
Give me my money back please!
My Purchase was 23/09/22. I have had absolutely no correspondence from this company since my initial purchase despite sending them weekly emails requesting a shipping update. I now want a refund and guess what?...still no acknowledgement of my refund emails. This company are stealing our money and I have no idea how we get it back. To similar Waisalama customers in the same position, please can you recommend a course of action to retrieve our monies!
10 November 2022
Unprompted review
Reply from Waislamaa
Dear valued customer,
We are writing to apologise for the delay in our response to your recent inquiry and for any inconvenience this may have caused you. We understand that you have been eagerly awaiting your purchase and we apologise for the delay in sending it to you.
We are currently in the midst of an ownership transition and this process has caused some unexpected disruptions in our operations. We want to assure you that we are doing our best to minimise these disruptions and to get back to every customer as soon as we can.
We understand that your time is valuable and we regret that we have not been able to respond to your emails or ship your purchase in a timely manner. We want to assure you that we are taking all necessary steps to ensure that the service you have come to expect from us will continue without interruption.
We value your loyalty and support throughout this process and we apologise for any inconvenience this may have caused you. We want to thank you for your patience and understanding.
If you have any questions or concerns, please do not hesitate to contact us at waislamaa@outlook.com with your order number, name and email used when making your purchase.
We are committed to providing you with the best service possible and we look forward to continuing to serve you in the future.
Thank you for your understanding.
Sincerely,
Waislamaa
Never received my order
Never received my order. After complaining, they said they were waiting for items coming back into stock. They should never have advertised them in the first place. No communication for weeks.
10 October 2022
Unprompted review
Reply from Waislamaa
Dear valued customer,
We are writing to apologise for the delay in our response to your recent inquiry and for any inconvenience this may have caused you. We understand that you have been eagerly awaiting your purchase and we apologise for the delay in sending it to you.
We are currently in the midst of an ownership transition and this process has caused some unexpected disruptions in our operations. We want to assure you that we are doing our best to minimise these disruptions and to get back to every customer as soon as we can.
We understand that your time is valuable and we regret that we have not been able to respond to your emails or ship your purchase in a timely manner. We want to assure you that we are taking all necessary steps to ensure that the service you have come to expect from us will continue without interruption.
We value your loyalty and support throughout this process and we apologise for any inconvenience this may have caused you. We want to thank you for your patience and understanding.
If you have any questions or concerns, please do not hesitate to contact us at waislamaa@outlook.com with your order number, name and email used when making your purchase.
We are committed to providing you with the best service possible and we look forward to continuing to serve you in the future.
Thank you for your understanding.
Sincerely,
Waislamaa
Never Order from here.
It's been 2 months and the product hasn't arrived.
24 October 2022
Unprompted review
Reply from Waislamaa
Dear valued customer,
We are writing to apologise for the delay in our response to your recent inquiry and for any inconvenience this may have caused you. We understand that you have been eagerly awaiting your purchase and we apologise for the delay in sending it to you.
We are currently in the midst of an ownership transition and this process has caused some unexpected disruptions in our operations. We want to assure you that we are doing our best to minimise these disruptions and to get back to every customer as soon as we can.
We understand that your time is valuable and we regret that we have not been able to respond to your emails or ship your purchase in a timely manner. We want to assure you that we are taking all necessary steps to ensure that the service you have come to expect from us will continue without interruption.
We value your loyalty and support throughout this process and we apologise for any inconvenience this may have caused you. We want to thank you for your patience and understanding.
If you have any questions or concerns, please do not hesitate to contact us at waislamaa@outlook.com with your order number, name and email used when making your purchase.
We are committed to providing you with the best service possible and we look forward to continuing to serve you in the future.
Thank you for your understanding.
Sincerely,
Waislamaa
If you just want to throw away some money, this is the place
I placed an order 4 months ago. Didn’t receive anything, didn’t get any answer. Use it only if you want to give them money for nothing.
11 June 2022
Unprompted review
Reply from Waislamaa
Dear valued customer,
We are writing to apologise for the delay in our response to your recent inquiry and for any inconvenience this may have caused you. We understand that you have been eagerly awaiting your purchase and we apologise for the delay in sending it to you.
We are currently in the midst of an ownership transition and this process has caused some unexpected disruptions in our operations. We want to assure you that we are doing our best to minimise these disruptions and to get back to every customer as soon as we can.
We understand that your time is valuable and we regret that we have not been able to respond to your emails or ship your purchase in a timely manner. We want to assure you that we are taking all necessary steps to ensure that the service you have come to expect from us will continue without interruption.
We value your loyalty and support throughout this process and we apologise for any inconvenience this may have caused you. We want to thank you for your patience and understanding.
If you have any questions or concerns, please do not hesitate to contact us at waislamaa@outlook.com with your order number, name and email used when making your purchase.
We are committed to providing you with the best service possible and we look forward to continuing to serve you in the future.
Thank you for your understanding.
Sincerely,
Waislamaa
The thobe that i order out of stock …
The thobe that i order out of stock they send me wrong thobe,size wrong designs. Finally they refundedme.
2 April 2022
Still waiting for my order after 6 weeks.
I placed an order on the 15th of August and 6 weeks later STILL not received anything! Nor have I received any correspondence from them despite me contacting them at least twice since my order. Utterly disappointed.
15 August 2022
Unprompted review
There may be delay in your order
Changed review as seller got in contact.
I had a suspicion the site and app were being ran by 1 person. I was informed he was going through a difficult time with health. Wishing a speedy recovery.
24 September 2022
Unprompted review
The owner called me to apologize for the inconvenience
I originally adhered to the most recent reviews, showing this web site just took orders that did fulfill and may very well be a scam. But I was wrong!
However, the owner called me personally, apologized for the inconvenience and issued me a full refund for my order (which indeed I never received). He explained he had been in the hospital, in intensive care for 2 months and naturally had not been able to run his business.
I really appreciate the fact he called me personally to explain and issued me the refund right away, no questions.
I really do wish him success getting his business back on its feet, especially after all the initial bad reviews. If he made things right with you then join me in updating your review!
7 September 2022
Unprompted review
Never order from this company
Never order from this company, this is a scam company. takes order but dosent send the orders or reply their customers. We have recently reported them to the police and they will pay for this.
28 August 2022
Unprompted review
Reply from Waislamaa
Dear valued customer,
We are writing to apologise for the delay in our response to your recent inquiry and for any inconvenience this may have caused you. We understand that you have been eagerly awaiting your purchase and we apologise for the delay in sending it to you.
We are currently in the midst of an ownership transition and this process has caused some unexpected disruptions in our operations. We want to assure you that we are doing our best to minimise these disruptions and to get back to every customer as soon as we can.
We understand that your time is valuable and we regret that we have not been able to respond to your emails or ship your purchase in a timely manner. We want to assure you that we are taking all necessary steps to ensure that the service you have come to expect from us will continue without interruption.
We value your loyalty and support throughout this process and we apologise for any inconvenience this may have caused you. We want to thank you for your patience and understanding.
If you have any questions or concerns, please do not hesitate to contact us at waislamaa@outlook.com with your order number, name and email used when making your purchase.
We are committed to providing you with the best service possible and we look forward to continuing to serve you in the future.
Thank you for your understanding.
Sincerely,
Waislamaa
ORDER #2204
ORDER #2204
I don't understand what's going on. I made my order (ORDER #2204) and payed £559.98 12th August. I emailed the company and asking how long time the delivery to Sweden will take. I haven't yet received any order. At least the company could reply to my email, I have the feeling I will not get any answer and that this is a scam. I will report to the police.
26 August 2022
Unprompted review
I have been contacting this company for…
I have been contacting this company for a while about not receiving my item I have ordered. There have not responded to my emails, instagram messages, or Facebook messages. I have asked for a full refund as I have not yet had shipping information for the item I ordered a while ago and still no response. Very disappointed!
12 August 2022
Unprompted review
Company Never Delivered/Contacted me
I ordered items and they never responded to my emails nor did they send the items. This company is fraudulent. If you look at their comments on IG & FB, many people never received their orders.
12 August 2022
Unprompted review
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY. Ordered a dress for my sisters event, never arrived. Only order, if you want to waste your money or maybe be lucky to receive your item next year. Look elsewhere, AVOID THIS COMOANY.
29 July 2022
Unprompted review
I got a really nice praying map
I got a really nice praying map, but the compass was broken.
18 July 2022
Good Service
29 June 2022
Pure hearts are treated with purity
Pure hearts are treated with purity.
Good luck Waislamaa
18 May 2022
Unprompted review
Amended review…..Their website showed the incorrect…
Amendment to the review below……. Received a call saying that they would now refund me even though they had not received the returned item. Have highlighted that it is the way a complaint is dealt with that matters the most. I am relieved and grateful to have received the refund today. *Their website showed the incorrect returns address so the coat I returned was never received by them and despite requests I have never received a refund.
They refused to take responsibility for the incorrect address and the emails said it was my own fault for sending it back
I would not recommend this company
13 May 2022
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