Walker Slater Reviews 3,526

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the attention to detail, superior fabric, and craftsmanship. Many people appreciate the prompt and speedy delivery service, with items often arriving faster than expected and well-packaged. The service is frequently described as exceptional, with staff providing great advice and assistance, making the overall shopping experience easy and satisfying. However, some customers also noted that sizing can be inconsistent, with garments sometimes running small or not being true to size, requiring adjustments. A few other people also felt that customer service could be improved, mentioning unanswered emails and difficulties with tracking information or obtaining updates on specific items.

What people talk about most

Product

People report positive experiences with product quality, often praising the excellent craftsmanship,... See more

Quality

Customers consistently note positive experiences with quality, praising the stylish, timeless, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Service

Clients share positive opinions on service, with many reviewers highlighting exceptional service and prompt... See more

Order

Consumers generally report positive experiences with their orders, often highlighting excellent service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company. Product quality is excellent with wonderful attention to detail. Fabric, design, stitching are all top-notch. Excellent, responsive customer service as well. Prompt, reliable, speedy sh... See more

Company replied

Rated 5 out of 5 stars

Walker Slater is a brand with rare character, an eye for honest tradition and a skilled hand. Every item is beautifully and honestly crafted by real craftsmen. To be able to enjoy a brand such as this... See more

Company replied

Rated 5 out of 5 stars

Exceptional service by Evie. I couldn’t fault her knowledge of enthusiasm to help me find the best fit. I went in for a Ronay Shetland Tweed jacket, she helped with colour matches and fit and I left t... See more

Company replied

Rated 5 out of 5 stars

I love Walker Slater. They make grid quality products at reasonable prices. Plus their ready to wear suits happen to fit me almost perfectly. It has always been a pleasure to communicate with their cu... See more

Company replied


Company details

  1. #53 of 243 best companies in Men's clothes shop
  2. #68 of 286 best companies in Fashion accessories shop
  3. #46 of 256 best companies in Ladies' clothes shop

Written by the company

Walker Slater was founded in the Scottish Highland town of Laggan, 1989. A year later we opened our first store in the heart of Edinburgh’s Old Town—the picturesque Victoria Street. Our once small shop has grown gradually, flourishing into a thriving menswear flagship. Upon this journey we tried out a rail of ladies garments, which gradually became a whole section and later a dedicated store! At Walker Slater, we take the traditional and breathe new life into it. Our main inspiration is our heritage and Scotland’s natural beauty. At the core of our collections is tweed; from the hardest wearing Harris Tweed to the softest blend of cashmere wool. Alongside it we use a selection of fine materials such as lambswool, silk and linen to create traditional clothing with a modern edge. We believe in quality, timeless clothing and work hard to develop looks that are beautiful and functional. Our hand-picked selection of complementary accessories from British and European manufacturers are sold in every store, just in case you need that finishing touch.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Arrived ahead of time and the shirt is…

Arrived ahead of time and the shirt is of incredible quality. Highly recommend.

1 April 2026
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you for your wonderful feedback. We're so pleased to hear your order arrived early and that you're impressed with the quality of the shirt.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Reliable Quality

My personal passion for choice, quality tweeds & cut is met with Walker Slaters catalogue...
coupled with fine tailoring expertise & excellent
service & delivery
Many thanks, John H, Kent.

31 March 2026
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Reply from Walker Slater

Good afternoon,

Thank you so much for your kind words. We’re delighted to hear that our passion for choice, quality tweeds, and craftsmanship resonates with you.

Your feedback truly means a great deal to us, and we look forward to welcoming you back soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Extremely quick delivery and an…

Extremely quick delivery and an excellent suit. Very highly recommended

31 March 2026
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Reply from Walker Slater

Good afternoon,

Thank you for your fantastic feedback!

We’re thrilled to hear that you’re pleased with your suit and that our delivery met your expectations.

We hope to welcome you back soon.

Warmest wishes,
Walker Slater

Rated 4 out of 5 stars

Sassy and sophisticated

I wanted a quality piece that will last. Loved the waistcoat and gave received so many compliments

30 March 2026
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Reply from Walker Slater

Good afternoon,

Thank you so much for your lovely feedback!

We are really glad to hear you are happy with the quality, that’s exactly what we aim for.

Enjoy wearing it, and we truly appreciate you taking the time to share your experience!

Warmest wishes,
Walker Slater

Rated 4 out of 5 stars

I love the help

I love the help, and the replies, which is why this is getting four not three stars. But I measured myself perfectly, and with a friend's help and this is swimming on me. I guess it's good since going down in size means more options but I might need to go down two sizes. And I'm a big girl. Wow.

27 March 2026
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Reply from Walker Slater

Good afternoon.

Thank you for taking the time to leave us a review.

Fit can definitely vary depending on the style and fabric, even when measurements are spot-on. We are always on hand to help with sizing and measurements at customerservices@walkerslater.com.

We are happy to help you compare measurements or recommend the best size based on the specific item in the future.

Kind regards,
Walker Slater

Rated 5 out of 5 stars

Absolutely beautiful material and a…

Absolutely beautiful material and a perfect fit! The coat arrived in good time and in great condition. I look forward to my next purchase!

28 March 2026
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Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful feedback!

We are delighted to hear that you love the material and that the fit is perfect.

It’s also great to know your coat arrived quickly and in excellent condition.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

My first experience on the Walker…

It was my first purchase on the Walker Salter website and a very good experience for me. I am very satisfy, good service.
I ordered a beautiful trouser which was delivered on time in France and compliant with the image on the website.

27 March 2026
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Reply from Walker Slater

Good afternoon,

Thank you for taking the time to leave us a 5 star review.

We are really pleased to hear that your first experience with Walker Slater was such a positive one. It’s great to know you’re happy with the service and that your trousers arrived on time and matched your expectations.

We hope to welcome you back soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Tweed suit

Great suit when it arrived value for money , great shopping experience.

27 March 2026
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Reply from Walker Slater

Good afternoon,

Thank you for your wonderful 5 star review.

We are so glad to hear you’re happy with the suit and found it to be good value for money.

We really appreciate your support and hope to see you again soon!

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Thoroughly impressed

Without a doubt the product is what brought me in the first time, what brings me back is the care given by the customer service. You can tell this is a quality company by that alone.

25 March 2026
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Reply from Walker Slater

Thank you for your purchases, and leaving a 5* review

Rated 4 out of 5 stars

Super fast delivery to Australia

Super fast delivery to Australia. Suit fits perfectly, and excellent quality.

Only downside were the government import charges at customs.

25 March 2026
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Reply from Walker Slater

Thank you for your purchase and review

Rated 5 out of 5 stars

high quality shop at affordable prices

Most impressed with the menswear shop in Victoria Street, fine quality shirts and knitwear at very reasonable prices. A special thankyou to Brigid for carefully ordering the particular Lachlan shirts which I wanted. The shop itself is beautifully appointed, a pleasure to enter and to browse in, like one of those fancy shops in Burlington Arcade, though without their skyhigh prices

12 March 2026
Unprompted review
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Reply from Walker Slater

Good afternoon,

Thank you so much for your 5 star review.

We’re delighted to hear that you enjoyed both the quality of our shirts and knitwear, as well as the overall atmosphere of the shop.

A special thank you as well for mentioning Brigid—she’ll be thrilled to hear your appreciation. We’re glad she was able to help you secure the Lachlan shirts you were looking for.

We hope to welcome you back soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Beautifully woven sport coat/jacket

Beautifully woven sport coat/jacket. Being on the aging athletic cut side, the regular 46 fits wonderfully through the chest and waist and length. Sleeves may be a touch long, but easy enough with a tailor in the city. The free DHL shipping got it to me 3 days earlier than anticipated.

21 March 2026
Unprompted review
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Reply from Walker Slater

Good afternoon,

Thank you for your kind message.
We’re delighted to hear that you’re pleased with your new jacket and that it reached you in good time.
We look forward to welcoming you again in the near future.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Superb service

I was looking for an elegant 3 piece suit for events/races etc. So having found Walker Slater I went into the Edinburgh store to have a look at what they had re styles colours and sizes. I am not very tall and of very slim build, so have a problem generally finding things which fit properly.
I saw a number of colours and styles I liked so asked if they had my size.
The staff couldn’t have been more helpful. Scouring the store and back room to find what I was looking for. They even stripped a dummy (mannequin) for me in the store to let me see/try on garments. The sizing for off the peg garments was very good especially for me.
Tried on the suit I liked, and they ensured that the final sizing would be correct as it was being sent to the tailors for the trouser leg length - so I added some other alterations like sleeve length correction on the jacket.
They said it would likely take 7 - 10 days for the tailoring. It was ready in 5.
Went into the store to pick up the suit and again. Superb service where we tried it on to ensure I was happy before leaving.
Very happy and I shall be back again in the future. The staff are a credit to them.

7 March 2026
Unprompted review
Walker Slater logo

Reply from Walker Slater

Good morning,

Thank you for your kind review of the service you received at our Edinburgh store.

We truly appreciate you taking the time to share your experience, and we’re delighted to hear that you were satisfied with the service provided.

We look forward to welcoming you again soon.

Warmest wishes,

Walker Slater

Rated 5 out of 5 stars

Ordering and delivery was brilliant

Ordering and delivery was brilliant. Clothes are fantastic the quality, stitching and lining are second to none. Going to order more linen suits for Summer.

Sizing is generous

23 February 2026
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Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful feedback!

We're thrilled to hear that you had a great experience with both the ordering and delivery process. It means a lot to know that you’re impressed with the quality, stitching, and lining of our clothes.

We can’t wait to have you back for your Summer linen suits.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Beautiful clothing

Absolutely beautiful clothing, the quality is amazing, sizing is very accurate, and pretty fast shipping.

Highly recommended, will shop with them again.

26 February 2026
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Reply from Walker Slater

Good afternoon,

Thank you so much for your review, we really appreciate it and so glad you love your new order and sizing is accurate.

We look forward to welcoming you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Fast and efficient service

I wanted to purchase a silk knitted tie so simply used Google and Walker Slater popped up.
I found the website to be user friendly with a comprehensive description of the item that I was interested in.
Having placed an order my purchase was dispatched promptly and arrived well packaged. The knitted tie appears to be of very good quality both in it's material and construction.
This was my first purchase from Walker Slater and I will be happy to buy from them again.

1 March 2026
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you for taking the time to leave such a great review.

We are so glad you love your new tie and we hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

I fell in love with them on vacation in…

I fell in love with them on vacation in London, and now I every now and then order something to Germany, they have super fast shipping and unmatched price for a value in my opinion.

28 February 2026
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Reply from Walker Slater

Good afternoon,

Thank you for your 5 star review.

We are so glad you have been in our London store and shop with us online.

We hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Quality

Design and textiles

28 February 2026
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you for taking the time to leave us a 5 star review.

We really appreciate it and hope to welcome you back soon.

Warmest wishes,
Walker Slater

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