Walker Slater Reviews 3,525

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 170 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the attention to detail, superior fabric, and craftsmanship. Many people appreciate the prompt and speedy delivery service, with items often arriving faster than expected and well-packaged. The service is frequently described as exceptional, with staff providing great advice and assistance, making the overall shopping experience easy and satisfying. However, some customers also noted that sizing can be inconsistent, with garments sometimes running small or not being true to size, requiring adjustments. A few other people also felt that customer service could be improved, mentioning unanswered emails and difficulties with tracking information or obtaining updates on specific items.

What people talk about most

Product

People report positive experiences with product quality, often praising the excellent craftsmanship,... See more

Quality

Customers consistently note positive experiences with quality, praising the stylish, timeless, and... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Service

Clients share positive opinions on service, with many reviewers highlighting exceptional service and prompt... See more

Order

Consumers generally report positive experiences with their orders, often highlighting excellent service,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great company. Product quality is excellent with wonderful attention to detail. Fabric, design, stitching are all top-notch. Excellent, responsive customer service as well. Prompt, reliable, speedy sh... See more

Company replied

Rated 5 out of 5 stars

Walker Slater is a brand with rare character, an eye for honest tradition and a skilled hand. Every item is beautifully and honestly crafted by real craftsmen. To be able to enjoy a brand such as this... See more

Company replied

Rated 5 out of 5 stars

Exceptional service by Evie. I couldn’t fault her knowledge of enthusiasm to help me find the best fit. I went in for a Ronay Shetland Tweed jacket, she helped with colour matches and fit and I left t... See more

Company replied

Rated 5 out of 5 stars

I love Walker Slater. They make grid quality products at reasonable prices. Plus their ready to wear suits happen to fit me almost perfectly. It has always been a pleasure to communicate with their cu... See more

Company replied


Company details

  1. #53 of 243 best companies in Men's clothes shop
  2. #68 of 286 best companies in Fashion accessories shop
  3. #46 of 256 best companies in Ladies' clothes shop

Written by the company

Walker Slater was founded in the Scottish Highland town of Laggan, 1989. A year later we opened our first store in the heart of Edinburgh’s Old Town—the picturesque Victoria Street. Our once small shop has grown gradually, flourishing into a thriving menswear flagship. Upon this journey we tried out a rail of ladies garments, which gradually became a whole section and later a dedicated store! At Walker Slater, we take the traditional and breathe new life into it. Our main inspiration is our heritage and Scotland’s natural beauty. At the core of our collections is tweed; from the hardest wearing Harris Tweed to the softest blend of cashmere wool. Alongside it we use a selection of fine materials such as lambswool, silk and linen to create traditional clothing with a modern edge. We believe in quality, timeless clothing and work hard to develop looks that are beautiful and functional. Our hand-picked selection of complementary accessories from British and European manufacturers are sold in every store, just in case you need that finishing touch.


Contact info

4.8

Excellent

TrustScore 5 out of 5

4k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

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Rated 3 out of 5 stars

Decent bang for buck

Quality is OK, for the price. The tweed itself is nice, but some of the seams are rather haphazardly done. Fit and sizing is pretty hit or miss, as you're better off ordering a couple of sizes too big and just having it taken in by your local tailor. Ordering was fairly smooth, and delivery times vary wildly, from a couple of days up to a week (to an EU country).

25 February 2026
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Reply from Walker Slater

Good afternoon,

Thank you for your review.

We are always on hand to help with sizing advice and we have dropped you and email now to see if we can amend anything.

EU deliverers can vary in time scale due to the custom clearance process, something that us out of our control.

Kind regards,
Walker Slater

Rated 5 out of 5 stars

Fabulous fabulous fabulous

Fabulous fabulous fabulous. Impeccable craftsmanship, stylish, 100% wool, delivered the next day, fits perfectly, lovingly packaged. I wish I had ordered sooner and gotten my favourite colour. I love it!!!

23 February 2026
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Reply from Walker Slater

Good afternoon,

Thank you so much for your 5 star review.

We are so glad you were happy with your order and all round service.

We hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Very fast post as usual

Very fast post as usual. Love the clothes here.

22 February 2026
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Reply from Walker Slater

Good afternoon,

Thank you so much for wonderful 5 star review.

We look forward to welcoming you back soon!

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Overall a great company and highly recommended!

Great company. Product quality is excellent with wonderful attention to detail. Fabric, design, stitching are all top-notch. Excellent, responsive customer service as well. Prompt, reliable, speedy shipping from UK to US via DHL Express. Only caveat is sizing: my experience is that they tend to run a bit small. I’ve been a 46L in men’s jackets and waistcoats for many years, but I need a 48L in their garments. Highly recommend Walker Slater and their fabulous tweeds!

22 February 2026
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Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful review, we really appreciate it.

We hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Excellence

Great selection of jackets and coats and suits. Swift delivery.

22 February 2026
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Reply from Walker Slater

Good afternoon,

Thank you so much for taking the time to leave us a wonderful 5 star review.

We hope to welcome you back soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Amazing Walker Slater fabric

Ria was our wonderful Walker Slater shop assistant.

She gave me a fitting for my birthday and I can’t wait to wear my new Harris tweed outfit. It was hard deciding on styles and colour as all the fabrics are amazing but settled on the herringbone green….

20 February 2026
Unprompted review
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Reply from Walker Slater

Good afternoon,

Thank you so much for your lovely 5 star review.

We are so glad you had a special time instore for your birthday and we will be sure to pass this wonderful feedback to Ria.

We hope to welcome you back soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Fast delivery to Sweden and garments of…

Fast delivery to Sweden and garments of excellent quality. The only thing I could wish for is a slightly longer sleeve on the blazer I ordered (Iona -- I'm taller than average)...

27 January 2026
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Reply from Walker Slater

Good afternoon,

Thank you so much for your 5 star review.

There is around 1 inch on the inseam that can be let down on the sleeve if needed or we can offer a special make in future. Please email customerservices@walkerslater.com if you would like to find out more,

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Good old fashioned service

Good old fashioned service! Prompt replies beautiful packaging and a bonus hanger and suit bag.

27 January 2026
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Reply from Walker Slater

Good morning,

Thank you so much for your wonderful review. We really appreciate it and hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Long live Tweed!

Very good quality clothing. Fast delivery. Great communication.

28 January 2026
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Reply from Walker Slater

Good morning,

Thank you so much for your 5 star review. We are so glad your order made it to you fast, enjoy your new order.

Many thanks,
Walker Slater

Rated 5 out of 5 stars

Perfect service ahead of the online…

Perfect service ahead of the online purchase. Measurements and details shared, to make the decision alot easier. Speedy delivery on top!

28 January 2026
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Reply from Walker Slater

Good morning,

Thank you very much for taking the time to leave us a 5 star review. We are so glad measurements and details shared helped.

We hope to welcome you back soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

The service in store in London is…

The service in store in London is always amazing and very professional, always going the extra mile.
On line is easy to navigate, and efficient.

28 January 2026
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Reply from Walker Slater

Good morning,

Thank you so much for taking the time to leave us a 5 star review.

We are so glad you always have an amazing visit in our London store and hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Great experience!

Quality work! I will always do business with Walker Slater. When I inquired about when a specific item would be available in my size, they happily made it available from their store for me to order. Within a week I had my order! I'll be Edinburgh this summer, and I will definitely be going by their store.

28 January 2026
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Reply from Walker Slater

Good morning,

Thank you for your wonderful review and so lovely to hear from such a loyal customer.

We really look forward to welcoming you instore in Edinburgh in the summer!

Warmest wishes,
Walker Slater

Rated 4 out of 5 stars

Love the jacket

Love the jacket . Packaging poor and partially open.

26 January 2026
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Reply from Walker Slater

Good afternoon,

Thank you for your recent order and review.

We are so sorry your package was partially open, we have raised this with DHL and please rest assured it was not sent to you like this.

We hope we can welcome you back soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Very good choice

Very good choice. Amazing quality. Very fast service.

25 January 2026
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Reply from Walker Slater

Hello,

Thank you so much for your wonderful review. We hope to welcome you back very soon.

Warmest wishes,
Walker Slater

Rated 4 out of 5 stars

Update: I ordered it 8 days ago and I haven’t…

I ordered it 8 days ago and hadn’t heard any updates, so I contacted them for status. The tailor was on leave, so it was taking a bit longer than usual to get the order out the door. The company quickly and satisfactorily responded to my query. My previous two orders went fast and smooth so this order is odd that it is taking longer.

24 January 2026
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Reply from Walker Slater

Good afternoon,

Thank you for your review. We are glad we managed to resolve everything and we hope to welcome you back soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

High quality clothing with high quality customer service

I ordered the Walker Slater willow skirt sight unseen but was guided so well through the process, I would shop on this site again, no question.

It is such a beautiful skirt, with a complex pattern crafted with high quality Harris Tweed - very suitable as Toronto winter work wear. I wasn't sure about sizing but Anna was super helpful in advising me about how each possible size may fit.

Shipping to Canada was fast and even though there was a glitch that was clearly the fault of the shipping company, Anna was quick to respond and help me get my skirt quickly. I really appreciated her prompt, kind and friendly responses and having worn the skirt a couple of times, there is no question I will be back to buy more from the company.

Thanks Anna!

22 December 2025
Unprompted review
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Reply from Walker Slater

Good afternoon,

Thank you so much for taking the time to leave us such a wonderful review.

We are so happy to hear you are sporting your Walker Slater skirt to see you through a Canadian winter.

We hope to welcome you back soon.

Warmest wishes,
Walker Slater

Rated 5 out of 5 stars

Superior quality, excellent service, my fourth suit

Superior quality, fast service. It seems to me the sizing is garment not body so you may want to adjust one size up if you don’t want a tight fit. My new suit fits perfectly.

26 December 2025
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Reply from Walker Slater

Good afternoon,

Thank you for your wonderful review. So lovely to hear from a loyal customer and hope to welcome you back very soon.

Many thanks
Walker Slater

Rated 5 out of 5 stars

Website is clean and easy to navigate

Website is clean and easy to navigate with good descriptions of each item. Talking about materials used and fit.

25 December 2025
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Reply from Walker Slater

Good afternoon,

Thank you so much for your wonderful 5 star review. We are so glad you enjoyed using our website and hope to welcome you back soon.

Warmest wishes,
Walker Slater

Rated 1 out of 5 stars

Advertising an item that was not…

Advertising an item that was not available

26 December 2025
Walker Slater logo

Reply from Walker Slater

Good afternoon,

Thank you for taking the time to leave us a review. We are so sorry a stock error led to you not receiving your order, we under how frustrating it can be.

We hope we can welcome you back in the future.

Warmest wishes,
Walker Slater.

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