I've previously bought this shoe in a lighter color and it was a great fit.... just snug enough to take suede stretch into consideration. But this time the shoes are uncomfortably tight and narrow. (E... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bologna men trainers. I love it. Excellent quality .Soft leather ! Absolutely high level of service. Order arrived in 3 working days there is option for next day delivery. No doubt for the number is... See more
Company replied
I recently bought a pair of shoes from Walk London, and I absolutely love them! The quality, comfort, and design are all amazing. Their customer service was also outstanding, quick, friendly, and ge... See more
Company replied
Got to say, for £25 (reduced from £85 in the Boxing Day Sale - now sold out) for a pair of the 'Sean Toe-Cap Boot' you can't really go wrong. These are my second pair of boots (previous are the Sean... See more
Company replied
Company details
- #121 of 215 best companies in Shoe shop
- #27 of 34 best companies in Boot Shop
- #202 of 280 best companies in Fashion accessories shop
About Walk London
Written by the company
The first steps of the WALK journey began in the shadows of London’s iconic Putney bridge. Now, with 10 years and two generations of family footwear knowledge behind us, our passion for creating the best possible footwear has never been stronger.
Delivering seasonal collections of loafers, boots, shoes, sneakers and more, the teams passion for high-quality footwear and design is prevalent. You can browse the brand's men's and women's collections online at or via a select list of retailers including ASOS, Office Shoes and Zalando.
Contact info
Devonshire Business Centre, Devonshire House, Aviary Court, Wade Road, Basingstoke, RG24 8PE, Basingstoke, United Kingdom
- 01256 898690
- info@walklondonshoes.co.uk
- walklondonshoes.com
4.4
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Impressive product for the cost.
Impressive product for the cost.
Delivered very quickly, high quality product and a brilliant price. Looking forward to seeing how long they last.
28 November 2025
Reply from Walk London
Hi Matthew,
Thank you for your kind feedback, we are grateful to read that you are loving the pair received and this has matched your expectations ☺️
The quality of the product is amazing
The quality of the product is amazing! I bought back loafers and it’s actually the best, feels great on your feet too, really happy with the purchase.
28 November 2025
Reply from Walk London
Hi Dil,
Thank you so much for your kind review, we truly appreciate this and glad to read that the product has fully met your satisfaction as well as being a perfect fit for you.
We look forward to seeing you shop with us again in the near future and becoming a loyal customer to our brand 😊
The shoes are fine
The shoes are fine – exactly what you'd expect at this price point. But EIGHT POUNDS to return an item is insane. I purchased a pair online for £74, and was refunded £66 when I sent them back. Buy from asos instead - free returns.
2 December 2025
Unprompted review
Reply from Walk London
Hi Igor,
Thank you for taking the time to leave us your feedback regarding your return, we are sorry to hear of your experience.
Our discounted returns service which we offer for UK customers is £2.99 via Royal Mail which is deducted from the refund and advised on our website returns page.
https://www.walklondonshoes.com/pages/returns-information
Please can you send us over a screenshot and further details from where you have seen the return priced at £8.00 for our E-Commerce team to further look into at info@walklondonshoes.co.uk.
Really impressed with the quick…
Really impressed with the quick delivery!
The boots are fantastic quality and looks really cool, which goes with my minamlist style!
Thanks 😊
27 November 2025
Reply from Walk London
Hi Janet,
Thank you for the lovely review, we are pleased the product arrived in a swift manner with the courier service and boots have met your expectations.
We hope to see you place a new order with us soon 😊
I think these shows are fantastic both…
I think these shows are fantastic both in quality and price. First pair arrived too big, exchange policy was fast and smooth. Correct size arrived and I love them, in fact I bought another pair of boots in a different style a week after. I was very impressed with the quality and the packaging - the product felt like it could make a cherished gift for a reasonable price tag!
24 November 2025
Unprompted review
Reply from Walk London
Hi Adam,
Thank you so much for such a lovely review, we truly appreciate it. Delighted to read that both pairs received have met your satisfaction and the process for exchange was smooth and efficient which is always our aim ☺️ Hope to see you shop with us again soon.
Reply from Walk London
Hi Thiers,
Thank you so much for leaving great feedback, we are always happy to read what our customers have to say about their experience with our brand.
We are pleased the shoes have arrived swiftly and securely with the courier service as this is always our expectation and that the product has met your satisfaction too 😊
Excellent product and service
26 November 2025
Reply from Walk London
Hi Paul,
Thank you for leaving your positive review, glad you had a great experience with our brand as this is always a priority for us to achieve 😊
Reply from Walk London
Good morning,
Thank you so much for the kind feedback, we really appreciate this 😊
Hertford Hiking shoe
Purchased a pair of Hertford hiking shoes. When tying them for the first time the hook ripped out of one of the shoes and I therefore had to return them. Customer service were very responsive and helpful but unfortunately the shoe itself was of poor quality and I would hesitate to purchase anything else from Walk London.
3 November 2025
Reply from Walk London
Hi Luke ,
Thank you for taking the time to share this feedback, and I’m genuinely sorry to hear about the issue with the hook on your shoes. That’s absolutely not the level of quality we expect from our products and I can understand how disappointing it must have been.
I’m glad to hear our customer service team were able to assist you quickly, but we completely appreciate that this experience has affected your confidence in our brand.
The D-rings are secured using rivets, and while they are designed to withstand regular tension from lacing, on very rare occasions a rivet may not compress fully during production which sounds like this may have been the case here. We have checked internally and this is one of our best selling styles this season and the only case of this we have been made aware of, so we can only assume this is an isolated incident.
With that said, please rest assured that we take feedback like this very seriously and we continually review our materials and production processes with our quality control team to prevent similar cases in the future.
If you ever decide to give us another try, we’d be more than happy to help recommend a style that suits your needs and ensure it meets the standard you should expect from us.
Thank you again for your honest review.
The shoes are fine but narrow in…
The shoes are fine but narrow in fitting. It should have been mentioned. I’m size 9, and it takes me effort to put these on. My cuticles are dead for 10 mins when I put them on. Also, they are narrow from the front. It makes them uncomfortable. The looks are great. They are not for long walks ( airport) or casual day out with family.
Maybe treat them as dress shoes and wear for dinner etc where not a lot of walking is involved.
3 November 2025
Reply from Walk London
Hi Ketan,
Thank you for taking the time to leave your feedback, we are sorry to hear that the pair was not the perfect fit for you on this occasion.
We always advise that customers try the product on at home to ensure the size and fit is correct before committing to outdoor wear which ensures the product adheres to our returns policy conditions.
As our products are made from genuine LWG certified leather, these will start to adjust to the contours of your feet for a comfortable fit during wear.
Rest assured, your comments have been passed over to our designer for future consideration on our designs.
Reply from Walk London
Hi Dieter,
Thank you so much for your review, we truly appreciate this 😊
Sole snapped in 2
The boots look really nice and comfortable, but this comes at a significant shortfall with regards to the quality of the boots themselves.
A year into having the boots the sole split completely on one boot and the early sign of the exact same thing on the other boot. This was completely across the ball of the foot. This was after moderate wear.
They let me down completely.
15 September 2025
Unprompted review
Reply from Walk London
Hi Jake,
Thank you for taking the time to leave us your feedback. We are sorry to read that you have been disappointed with the quality of your boots after having them for a year.
Please can you send over an email to our customer service team including images of the suspected fault so our quality assurance team can look into this for you at info@walklondonshoes.co.uk.
Love Walk
Love Walk! Great variety of shoes at a great price. Staff have always been quick to respond and help whenever i have needed to reach out. Will be buiying form them again for sure.
31 October 2025
Unprompted review
Reply from Walk London
Hi James,
Thank you for your lovely review, we are delighted to read that you have had an outstanding experience with our brand. We are excited to see you placing future orders with us 😊
Reply from Walk London
Hi Louis,
Thank you for your kind review, we are grateful to hear of your experience ☺️
Reply from Walk London
Hi Simon,
Thank you for leaving us your feedback, we are glad to read that the product and service have matched your expectations this time and hope to see you shop with us again soon ☺️
Reply from Walk London
Hi Dan,
Thank you so much, we really appreciate you sharing your feedback with us 😊
Reply from Walk London
Good Morning,
Thank you for your review, we are so happy that you received your order swiftly with the courier service and pleased with the presentation of our packaging of the shoes 😊
Reply from Walk London
Hi Mark,
Thank you so much for your feedback, glad you are liking your new shoes ☺️
Good and quality was good
3 November 2025
Reply from Walk London
Hi Olufemi,
Thank you so much for leaving a review, customer feedback is very important to our brand and glad you have enjoyed your shopping experience with us ☺️
Master piece !!
3 November 2025
Reply from Walk London
Good Morning,
Thank you for your kind comment, we really appreciate this ☺️
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.