Walkwithwilliams Reviews 133

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the seamless organization of their walking holidays. People frequently mention the helpful and attentive staff, the convenient locations of accommodations, and the overall positive experience with their trips. The booking process is also often cited as efficient and well-managed. However, some customers occasionally noted that a few accommodations were further from the path than preferred, sometimes requiring an unexpected walk along a main road. A few people also mentioned that their information pack arrived close to their departure date.

What people talk about most

Service

Customers consistently note positive experiences with service. Many reviewers praise the professional and... See more

Staff

Consumers express high satisfaction with the staff, consistently highlighting their helpfulness and... See more

Location

Customers had positive experiences with location. Many reviewers appreciated that accommodations were... See more

Holidays

Reviewers highlight positive aspects of holidays, consistently praising the meticulous planning and... See more

Booking process

Users describe positive interactions with the booking process. Customers found the booking and arrangement of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had a fantastic trip with Walk With Williams, walking Hadrian’s Wall. Everything was prearranged so all we had to do was turn up and walk. Taxis were provided where necessary (between the route and B... See more

Rated 5 out of 5 stars

We were very pleased with the way Walkwithwilliams planned the walk; it was good to be able to print a page for each days walk detailing directions and accommodation. We were also provided wit... See more

Rated 5 out of 5 stars

St Cuthbert’s way is a beautiful walk in a beautiful part of the country with a wide and varied landscape. The weather for our walk could not have been better and St Cuthbert’s way is so well ma... See more

Rated 5 out of 5 stars

Walk with Williams organised everything perfectly for this trip. The pre-trip information was very thorough and helped us to prepare effectively. They really did think of everything! The B&Bs booked w... See more

Company replied


Company details

  1. Travel agent

Written by the company

We are a company that specialises in self-guided walking holidays across the UK. We have a wide range of walks for all ages and abilities with hassle free itineraries to make sure you have the best and easiest experience possible. With over 40 years experience we know everything needed to make sure your walking holiday is perfect, attention to detail is our main priority and we wont cut any corners which you can see by our many 5 star reviews, is true!


Contact info

4.8

Excellent

TrustScore 5 out of 5

133 reviews

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1-star

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Rated 5 out of 5 stars

Excellent service!

Really impressed with the service provided! Matthew was very informative and quick to respond to any questions we had. Couldn't recommend more- thanks again!

26 April 2024
Unprompted review
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Reply from Walkwithwilliams

Thanks for the great feeback!

Rated 5 out of 5 stars

Matthew at WWW planned our five-day St…

Matthew at WWW planned our five-day St Cuthbert’s Way walk from Melrose in the Scottish Borders to Lindisfarne. He planned and booked everything, even including pre-paid taxi rides when the leg of a walk ended some distance from our overnight accommodation. Everything went really smoothly. His advice about when we would need to book dinner in advance was spot on - critical in relatively big villages like Wooler and Jedburgh, where you’d expect choice but may have just one option. The pack he provided in advance was superb: three OS maps, a bespoke SCW map and a day-by-day guide. He was there too whenever we had a query but, once we had set off, all the info was there. Great accommodation choices too. The only extra item that we found provided a comfort blanket that we bought ourselves was Ronald Turnbull’s excellent St Cuthbert’s Way 2nd edition guide. It gives more step-by-step instructions, though the Way is extremely well marked and the OS maps are really clear. I would invest in a WWW package in future without a second thought. Exceptional professional service - Phil & Sophie

21 April 2024
Unprompted review
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Reply from Walkwithwilliams

Thankyou for the great feedback guys we are delighted you in enjoyed the trip!

We look forward to hearing from you again in the future & once again thankyou for putting your trust in us.

All The Best,

Matthew & Joe

Rated 5 out of 5 stars

St Cuthberts Way - 5 ⭐️⭐️⭐️⭐️⭐️

Communication excellent throughout, arrangements for us and our 2 big dogs were perfect, luggage transport hassle free, everywhere we stayed on the St Cuthberts Way was so welcoming. Stunning scenery and challenging walks. Just back and exhausted now though!

15 April 2024
Unprompted review
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Reply from Walkwithwilliams

Thanks for your feedback Fiona! We are glad you enjoyed your St Cuthbert's Way trip.

All the best,

Joe & Matthew

Rated 5 out of 5 stars

Perfect organisation!

The Ridgeway was a very beautiful hiking trail. We really appreciated Matthew's individual organisation and service, especially compared to other organisations. The help with the car park planning for our car and working out the connections with public buses was very helpful. Thank you very much!

1 April 2024
Unprompted review
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Reply from Walkwithwilliams

Thanks for the feedback Heiner!

We are glad you enjoyed your trip along the Ridgway Path!

Joe & Matthew

Rated 5 out of 5 stars

Great walk

Great walk! Organisation was smooth with bags being at each destination. Accommodation was good - comfortable and staff friendly. Could have done with drying facilities at each stopping location especially as this was a walking holiday in April in the UK!

5 April 2024
Unprompted review
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Reply from Walkwithwilliams

Thanks for your feedback!

Glad you enjoyed the walk & we have noted about the drying facilities!

Matthew & Joe

Rated 5 out of 5 stars

The Hadrian's Wall Walk

The Hadrian's Wall Walk was something I dreamt about doing for years! Finding a company who provided everything I needed was a blessing. Communication was excellent and the resources they provided comprehensive. I will definitely be using Walk With Williams for future adventures!

1 April 2024
Unprompted review
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Reply from Walkwithwilliams

It was a pleasure to assist you with everything on your travels Steve & we are delighted that you had a great time! we look forward to hearing from you again in the future.

All The Best,

Matthew & Joe

Rated 1 out of 5 stars

Charged £277 for cancelling walk

Cancelled walking tour full 6 months in advance and was charged £277 for the privilege. Shocking !

13 February 2024
Unprompted review
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Reply from Walkwithwilliams

This review is incorrect and contrary to the terms & conditions to which Mr Black agreed when booking his walking trip. The costs of our business are front loaded because we carry out a significant amount of work immediately following the customer booking. Mr Black expected a full refund of his deposit despite us demonstrating to him that we had booked 9 nights’ B&B accommodation along The Ridgeway as requested. We have no issue with a one star review if we have provided a poor service. However, in this instance we have provided precisely the service requested by Mr Black. We even went out of our way to offer to offset the deposit against the cost of a rearranged trip. If Mr Black had engaged with us in a positive manner, then no doubt we could have resolved his issues. Instead, he chose the blunt instrument of an unmerited one star review.


Joe & Matthew

Directors



Rated 5 out of 5 stars

The organisation of the itinerary was…

The organisation of the itinerary was great and the booking of accommodation was much better than we could have managed on our own without local knowledge. Matthew was extremely helpful and responded quickly and efficiently to email queries as we prepared for the trip.

3 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellently organised

I’m a bit of a control freak so I checked with all the B&B’s prior to arriving and all was in place as booked already by the company. Our bags were picked up as promised and delivered in plenty of time. Taxis were available when we needed them. All went well.

18 October 2023
Unprompted review
Rated 5 out of 5 stars

Would definitely recommend Walk with Williams!

The team at Walk with Williams was very quick to respond both when we were planning the trip and after we arrived. They customized a route for us, and we loved all the different accommodations. They also gave us advice on train bookings and SIM cards. Would book with Matthew again!

19 September 2023
Unprompted review
Rated 5 out of 5 stars

St Cuthberts way Pilgrimage

This is my 1st time doing a self guided walking holiday and using WalkwithWilliams company to facilitate this. From the offset, I found them extremely helpful and responsive with their communication, customising my trip for a solo female traveller and information sharing. Their itineray / information pack was very well collated and included all the essential resources to make my trip run smoothly. My varied accommodations were of a very good standard and further added to my overall expereince. This added to the very positive, enjoyable experience I had and would highly recommend anyone doing this particular walking route which requires a moderate fitness level given 1st few days involve some hilly sections and long mileage true to it's write up. It is a very scenic and beautiful 'Way' full of much very interesting historical / heritage linked with St Cuthbert etc and many varied geographical stunning scenic tranquil locations.
I would highly recommend doing this route for multiple reasons mentioned above and WalkwithWillams as an excellent organisation to facilitate this. I will be using them again for my future planned trips.

16 September 2023
Unprompted review
Rated 5 out of 5 stars

Great Walk very well organised

The hotels booked were lovely and comfortable with suggestions for evening meals all good too. The St Cuthberts Way walk took us through some beautiful countryside and the guide that Mark sent gave us had useful pieces of information.

17 September 2023
Unprompted review
Rated 5 out of 5 stars

We’re happy that we booked through Walk…

We’re happy that we booked through Walk with Williams. They made everything so easy - even if we’d had the time to make the arrangements ourselves, we wouldn’t have known where to start. They also responded promptly and fully whenever we had a question, and it was clear that they really care.
Guesthouse quality was questionable at times, though this was due to room allocation by the guesthouses themselves, because our dog was with us (indeed, WwW did well to find dog friendly accommodation for us on all nights).
A really enjoyable walking holiday - we intend using WwW going forwards.

18 September 2023
Unprompted review
Rated 5 out of 5 stars

Accomodation was as expected

Accomodation was as expected, all were friendly and helpful .
Where transport was required these were all on time and also helpful.
No issues with luggage transportation which were always at our destination on arrival .
Slight confusion finding the penultimate B&B but have made a suggestion to owner for a slight change to her guide.

9 August 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful walking holiday

Beautiful walking holiday, well organised. With good information beforehand. B&Bs were good and the luggage transport was fine. It was a great experience to be ‘walking with Williams’!

19 July 2023
Unprompted review
Rated 5 out of 5 stars

Peddars Way Norfolk

We had a very enjoyable 4 days walking the Peddars Way last week. Thank you to the Walks with Williams team, their fantastic personalised itinerary was faultless. 5*s for the accommodation chosen we all thoroughly enjoyed the 'curry night' at the king William iv at Sedeford on the final night.

17 July 2023
Unprompted review
Rated 4 out of 5 stars

Great walking holiday.

Great walking holiday..
Variable B&B and some more details about the days walk would have been helpful. Thoroughly enjoyed the Norfolk walk and its diverse coastline.

27 May 2023
Unprompted review

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