They answer the phone when you call and they delivered exactly what we ordered at the right time. The SPC Trepanel panels look great (Blue Dramatic Marble). We really cannot fault them, whereas we hav... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The delivery was prompt, professional and on time. The delivery guy was very helpful and polite. The only issue was the requirement to photograph evidence of breakages prior to removal off the palet... See more
Could not fault value for money - had been searching for weeks for the right tile at a reasonable cost and Walls and Floors couldn't be beaten. Their service from start to finish was great - sample... See more
Excellent product. Bought for decoration rather than sound proofing off sorts. Looks fabulous. Simple to cut and fit. Great service. Fast delivery, friendly delivery men.
Company details
- #21 of 107 best companies in Bathroom Renovator
- #13 of 39 best companies in Flooring contractor
- #27 of 118 best companies in Interior designer
- #28 of 135 best companies in Kitchen supply shop
Written by the company
Leading Tile Specialists, since 1987. Walls and Floors offers an unbeatable range of tiles online to suit all your home improvement needs. Discover your perfect style this season and #UnlockYourDreamHome
Walls and Floors Details
Written by the company
- Fast Next Day Delivery
- Fast delivery on all orders. Choose your delivery day.
- Order Samples Next Day
- Why not try before you buy? Cut and full size Samples straight to your home. Need samples in a rush, next day delivery is available.
- Over 2,000 Tiles
- Search the largest collection of tiles online in the UK. From classic bathroom & kitchen tiles to modern wood-effect & hexagon designs.
- Need Help?
- Expert in-house help & advice from our UK based sales & support teams by Phone, Email or Live Chat. Call us today 01536 314730.
Fast & Free Samples
Free tile samples - place your full order with us and we'll refund your samples!
No delivery costs, full size tile samples, no cuts, delivered fast.
Contact info
Garrard Way, NN16 8TD, Kettering, United Kingdom
- 01536314730
- sales@wallsandfloors.co.uk
- wallsandfloors.co.uk
4.8
Excellent
46k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
I had a technical question regarding tile sizes etc, and Mehwish at customer support helped out straight away - great customer service and follow up. Will definitely use them for my tile needs.
6 July 2026
Unprompted review
Excellent service.
Supplied exactly what I was looking for in a timely and efficient manner.
Rang me to advise a short delay in delivery, which was appreciated.
Painless transaction.
I have no hesitation in recommending this company. Excellent service.
22 June 2026
Kitchen splash back
I ordered some tiles for the splash-back for our Kitchen, I have looked everywhere and couldn’t find anything that would fit, then I ordered from Walls and floors, we ordered the ones that resemble real brick, they are absolutely fantastic!!
I can’t tell you how pleased we are.
Fantastic quality and such a unique look it finished our Kitchen off so well.
A very happy customer!!
Thank you s much!!
22 June 2026
Stunning tiles at a great price quick…
Stunning tiles at a great price quick delivery although the delivery charge was very high
15 June 2026
Easy to order
Easy to order, quick delivery and well packaged to prevent any damage. Great price as well a lot cheaper then I found at other online shops
22 June 2026
We have used walls and floors a few…
We have used walls and floors a few times before and have always found them reliable and easy to deal with even if you have had a few breakage’s it’s soon sorted out so even that’s not a problem Steve
22 June 2026
Excellent product quick delivery very…
Excellent product quick delivery very well packaged 5*
22 June 2026
After an issue trying to order online…
After an issue trying to order online we called the service desk. We spoke to one of the guys there who helped us order or tiles and all the other things we needed. It arrived on time and was great quality.
22 June 2026
Lovely patio slabs provided and…
Lovely patio slabs provided and delivery was really quick.
Great communication with the delivery staff.
All was a good experience and I would definitely use again.
15 June 2026
Service was good in the sample tiles
Service was good in the sample tiles. Struggling to make our minds up now. Really good you can get samples to try out
21 June 2026
not this time
i rfecieved free samples and a full tile off walls & floors with no complaints, as ive been looking for while i also looked elsewhere.my choice ended up between one of your tiles & one from another company & as i couidnt decide i asked my grandaughter & she chose the other co,all in all an excellent company and i wouid certainly use again(walls floors)and maybe next time she might choose you
19 June 2026
Lovely white gloss floor and wall…
Lovely white gloss floor and wall tiles. Put them on my brandnew barhroom floor loos amazeing
11 June 2026
Fast and efficient service
Fast and efficient service, samples essential for online purchases
17 June 2026
Great price needed to add to my order…
Great price needed to add to my order but it was no problem and delivery was quick and the lads who delivered were very good
11 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Never received sample that I requested
11 June 2026
Reply from Walls and Floors
Good morning Holly
Thank you for taking the time to leave a review.
I'm truly sorry to hear that you did not receive your order. We are happy to look into this for you and arrange for a replacement to be sent out.
I have reached out via email, and I hope to hear from you soon.
Kind regards,
Felistas | Customer Service Advisor
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.