I just opened a Telegram Wallet but had a problem finding how to make a Bank purchase. The help and guidance given helped me significantly.in the end it was found out that my Country is not support... See more
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Review summary
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What people talk about most
Reviews shaping this summary
I paid for an order which incidentally timed out on receipt upload and consequently, was cancelled after payment was already completed. Honestly, I could have lost my funds if I had not reported to th... See more
Company replied
I reached out because I needed support with an issue that was affecting my account, and I honestly wasn’t sure how long it would take to get clarity. The team responded in a very reassuring and pr... See more
Company replied
The fantastic support experience! ⭐️ I’ve got a problem at the last step of receiving the crypto - my seller stoped replying and the transfer haven’t been confirmed 😱 so I contact to the support and... See more
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3.7
Average
285 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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One of the best entry level cryptocurrency gateway
One of the best entry level gateway for cryptocurrency markets and holdings.
18 June 2025
Unprompted review
Reply from Walt
Hello,
Thanks a lot for your support!
We’re happy to be your gateway into the crypto world.
Glad to have you with us!
Simple, low fees on transfers
been using wallet on telegram lately — super simple. switched from trust wallet since the trc20 transfer fees are lower here. way more convenient.
16 June 2025
Reply from Walt
Hello,
Thanks for your feedback!
It’s great to hear that Wallet’s simplicity and low TRC20 fees work well for you.
We’re always working to enhance your experience.
Love the boosted APY campaigns
Love the boosted APY campaigns. Support is working well too - much more responsive than in other projects.
9 June 2025
Unprompted review
Reply from Walt
Hello,
We appreciate your kind words!
It’s great to know you enjoy our boosted APY campaigns and find our support team more responsive than others.
We’re committed to keeping up the good work for you!
I send to new address for buy groceries…
I send to new address for buy groceries and food and pay airbnb and they just make pending transaction and ask proof useless, i send proof i buy with my card and for 114 they keep time, i said them i send to address where i have ownership of account but they not cancel transaction
5 June 2025
Unprompted review
Reply from Walt
Hello,
Thank you for your honest feedback - we truly appreciate it!
To give some context: all transactions in Wallet undergo a security review process. This helps us ensure the safety of all users and the integrity of the service. Occasionally, this review can lead to temporary delays, but it’s a vital step in preventing fraud and protecting your assets.
We’ve checked your case and can see that it has already been resolved. However, if you have any additional questions, we’ll be more than happy to help - just reach out to our Support Team via https://t.me/wallet_supportbot.
We understand how exhausting it can be to wait, especially when you urgently need access to your crypto. We truly regret that you had to experience this and are committed to improving the experience — not just for you, but for every Wallet user.
Countless requests to confirm the purpose of transaction
I sent $100 from another wallet
And they started to ask documents, I sent them everything they requested, but they continue to ask me to sent SCREENSHOTS OF MY CHATS (with myself?), that confirm the purpose of transaction, wtaf
14 April 2025
Unprompted review
Reply from Walt
Hi there,
Just to share a bit more context — all transactions in Wallet go through a standard security check. This helps us protect your assets and prevent fraud. Sometimes, though, this may cause a delay in processing your transaction.
We understand how frustrating it can be when things take longer than expected, especially when you need your crypto urgently. We're really sorry for the trouble.
We’ve checked the details, and it looks like your issue has already been resolved.
Since your last interaction, we’ve also significantly improved the quality and responsiveness of our support. If you have any other questions, feel free to chat with our Support Team here: https://t.me/wallet_supportbot.
Locked my funds, wasting time
Locked my funds, i have kyc and money in sent from Bybit cex, more than two weeks of "working on my case", just wasting time, complete nonsense, worst service provider ever, telegram now is one more of disappointments in tech companies
27 March 2025
Unprompted review
Reply from Walt
Hello,
We sincerely apologize for the prolonged review process — we understand how frustrating this situation has been, and we truly appreciate your patience.
We are glad to see that part of the issue has already been resolved and that you were able to successfully withdraw your crypto.
To fully restore access to all Wallet features, please contact our Support Team via https://t.me/wallet_supportbot.
We will prioritize your request and assist you further.
Please don't register Telegram wallet
I transferred money to a buyer to buy a laptop, but the transaction is pending. The issue has been pending for more than 2-3 days. What I want to say is, don't use Telegram wallet.
26 March 2025
Unprompted review
Reply from Walt
Hello,
First, we want to apologize for the inconvenience — we understand how frustrating it can be to wait, especially when you urgently need access to your crypto.
We truly regret that you had to experience this.
We're glad to see that the situation was resolved positively and that you were able to withdraw your cryptocurrency.
Moreover, you have full access to all Wallet functions. Thank you for your patience while we worked through the issue.
To provide context, all transactions in Wallet undergo a standard security review process. This process helps us ensure the safety and security of all our users. Occasionally, this review can lead to temporary delays, but it's vital in preventing fraud and protecting your assets.
If you have any questions, please don't hesitate to reach out to our Support Team via https://t.me/wallet_supportbot.
We’re always here and happy to assist.
they are scammer is 4 days they clarly…
they are scammer is 4 days they clarly see money received and bc idk why they not solve situation i am going to report to Financial Authority
7 March 2025
Unprompted review
Reply from Walt
Hello,
Your feedback is valuable for us as we work on improving our service.
We can confirm that the issue has now been resolved, and the crypto has been credited to your account.
However, we want to apologize for the inconvenience caused. We truly empathize with the fact that you had to wait for 5 days — and understand how frustrating that must have been.
If you have any further questions or concerns, please do not hesitate to contact our Support Team via https://t.me/wallet_supportbot.
Your request will be treated as a priority.
Company blocked wallet without causes
Company blocked wallet without clarification on my BD (not relative but why not?)
on 3rd January after 1 year of using their service I got blocked. Their decision: "Your access was restricted due to the violation of Wallet's terms of use and in accordance with cl. 7. of User Agreement.". Just for clarification I was using it for myself, no multi-accounts nor something that breaks TOS. I tried reasoning but: "Unfortunately, decision regarding restricting your access to the Wallet is final and cannot be reconsidered.
We'll let you know as soon as there are any news regarding withdrawal possibility."
No reasons specified. Gladly I got my other wallet service Binance where I transfered around 100USDT.
In total my experience was bad if not worst, since it happened on my BD I let it slide but even
3 January 2025
Unprompted review
Reply from Walt
Hello,
Thank you for your feedback, as it's valuable for us to improve as a service.
We’re truly sorry to hear about your experience, especially since it happened on your birthday. We understand how frustrating this must have been on such a special day.
It’s great to know that you were able to access your crypto right away. To reconsider access to Wallet, please contact our Support Team via https://t.me/wallet_supportbot.
We will prioritize your request and assist you further.
Thank you for your understanding, and we hope to resolve this matter as soon as possible!
If i could give zero star
If i could give zero star, that i would. They stole over $3000 from me, i was forced to report to Rose Lane GP Limited
20 September 2024
Unprompted review
Reply from Walt
Hello,
We’re sorry to hear about your experience, and apologize for the inconvenience caused.
Unfortunately, we weren’t able to find your account in our system based on the information provided.
To help us investigate this further, please contact our Support Team via https://t.me/wallet_supportbot.
When reaching out, kindly include a link to your Trustpilot review, so we can locate your case more quickly and prioritize assisting you.
Thank you for your understanding, and we look forward to resolving this issue for you as soon as possible!
SCAM project
It's literally a scam they freeze your account for absolutely no reason they ask you to upgrade your verification level after you do they ask for some other things but it doesn't matter they just say we can't reactivate your wallet for unspecified reasons even if you pass KYC it will not give you hope that you will not be simply blocked from accessing the Wallet.
23 November 2024
Unprompted review
Reply from Walt
Hello,
We’re sorry to hear about your experience and truly apologize for the frustration caused.
To help us investigate your situation further, please contact our Support Team via https://t.me/wallet_supportbot.
When reaching out, kindly include a link to your Trustpilot review — this will help us identify your case faster and assist you as a priority.
We appreciate your feedback and hope to resolve this matter as soon as possible.
Worst support ever
Worst support ever, i tried to secure my account, but secure with ID was not available. Now my wallet is hacked and i lost acces to my wallet, all airdrops are gone because of the most stupid wallet ever, probably telegram wallet hacked it and is getting rich now 🖕also dont trust Ukraine, cus they used ukr mail to hack my wallet, its not the Russians that are shitty but Ukraine is shitty
3 November 2024
Unprompted review
Reply from Walt
Hello,
We’re sorry to hear about your experience and understand how upsetting this situation must feel.
To investigate this matter in detail and check all possible causes, we kindly ask you to contact our support team through the official channel: https://t.me/wallet_supportbot.
We’ll do our best to find out what happened.
UK resident
UK resident. Wallet is to be restricted for UK residents and they requested assets are moved out as they are applying to the uk regulator. Sent assets in wallet to MEXC. Unfortunately as there was no memo on one transaction it was subsequently returned to Telegram. It was in effect reversed. Despite the obviousness of the situation (matched transaction) telegram making it as hard as possible to get the funds returned. Latest is that despite sending screen shots or the tx and the MEXC application, I now need to send a video of my account details! Really??? Give my personal account information showing my name. Scam and theives.
29 September 2024
Unprompted review
Reply from Walt
Hello,
Thank you for sharing your experience — and we’re truly sorry that the situation has caused so much frustration.
We understand how upsetting it must have been to go through extra steps, especially when the situation seemed clear to you.
The request for video verification was not meant to complicate things unnecessarily — but rather to ensure that the returned crypto was credited to the rightful owner.
These precautions are in place to protect all users equally, especially when transactions involve missing memos or third-party exchanges.
That said, we’re glad to confirm that your funds were successfully returned to your Wallet.
We hope this resolution, even if not as smooth as expected, shows our intent to resolve the matter responsibly.
Thank you again for your patience, and if you have any other questions regarding Wallet please feel free to reach out to our Support Team via https://t.me/wallet_supportbot.
TELEGRAM WALLET IS A SCAM!
It's literally a scam they freeze your account for absolutely no reason they ask you to upgrade your verification level after you do they ask for some other things but it doesn't matter they just say we can't reactivate your wallet for unspecified reasons and steal your funds they don't even give you an option to withdraw your funds absolute rubbish support team a bunch of thieves!
27 August 2024
Unprompted review
Reply from Walt
Hello,
We’re sorry to hear about your experience and understand how upsetting this situation must feel.
If your issue has not been resolved, we kindly ask you to contact our Support Team via https://t.me/wallet_supportbot.
When reaching out, it would be helpful if you could include a link to your Trustpilot review — this will allow us to identify your case more quickly and assist you as a priority.
We appreciate your feedback and genuinely want to help — once we have more details, we’ll do our best to support you.
Reply from Walt
Hello,
We’re sorry to hear about your experience and understand how upsetting this situation must feel.
If your issue has not been resolved, we kindly ask you to contact our Support Team via https://t.me/wallet_supportbot.
When reaching out, it would be helpful if you could include a link to your Trustpilot review — this will allow us to identify your case more quickly and assist you as a priority.
We appreciate your feedback and genuinely want to help — once we have more details, we’ll do our best to support you.
SCAM project
A terrible experience using this custodial wallet for two months, even if you pass KYC it will not give you hope that you will not be simply blocked from accessing the Wallet. Support cannot clearly explain the reason for the blocking, I quote: “We cannot disclose the details of our internal checks,” that is, they directly refuse cooperation and assistance for their users. If you want to repeat the experience of the person who wrote on the forum that he lost 10k dollars, come here!
30 July 2024
Unprompted review
Reply from Walt
Hello,
We’re sorry to hear about your experience and understand how upsetting this situation must feel.
We never take such situations lightly. If your issue is still unresolved, we kindly ask you to reach out to our Support Team via https://t.me/wallet_supportbot.
When you contact us, it would really help if you could include a link to your Trustpilot review — this will allow us to locate your case more quickly and assist you as a priority.
We genuinely want to help and hope to have the chance to look into your situation more closely.
Thank you again for your feedback — it’s important to us as we continue improving our service.
you can deposit but when you want to…
you can deposit but when you want to withdraw the scamm comes out. pay atention its totally scamm
10 July 2024
Unprompted review
Reply from Walt
Hello,
We’re sorry to hear about your experience and understand how upsetting this situation must feel.
If your issue has not been resolved, we kindly ask you to contact our Support Team via https://t.me/wallet_supportbot.
When reaching out, it would be helpful if you could include a link to your Trustpilot review — this will allow us to identify your case more quickly and assist you as a priority.
We appreciate your feedback and genuinely want to help — once we have more details, we’ll do our best to support you.
Absolutely awful experience that I…
Absolutely awful experience that I never ever had with any wallet. They blocked my incoming transaction and held my funds
Asked to submit KYC which I did
Then no communication from them and funds are still blocked.
I’ve been in contact with their absolutely useless support that keeps asking details of where the funds come from. I gave the info that it’s for advertising service for a company (named this company) and they still continues to ask for even more information which is super private. I asked 5-7 times about how to recover my funds and they just ignore this question. It’s been more than a week now that it’s not solved. WORST wallet ever
21 June 2024
Unprompted review
Reply from Walt
Hello,
We are sorry to hear about your experience — we understand how frustrating and exhausting it must be to face delays and unanswered questions, especially when it comes to your crypto.
If the issue is still ongoing, please reach out to our Support Team via https://t.me/wallet_supportbot.
When doing so, it would really help if you could include a link to your Trustpilot review — this will allow us to identify your case faster and assist you as a priority.
We genuinely want to resolve this and ensure you feel supported throughout the process.
Thank you again for taking the time to share your feedback, as it's valuable for us to improve as a service.
Worst costumer support services and…
Worst costumer support services and worst wallet ever
26 June 2024
Unprompted review
Reply from Walt
Hello,
Thank you for sharing your feedback — it’s important to us as we continue to improve our service.
We can confirm that your issue has been resolved, and full access to your Wallet has been restored. We truly regret the inconvenience you faced and understand how frustrating this experience must have been.
If you ever encounter any difficulties while using the Wallet, please don’t hesitate to reach out to our Support Team via https://t.me/wallet_supportbot.
We’re always here to help — and since your last interaction, we’ve made significant improvements to the speed and quality of our support.
We hope your next experience reflects these changes.
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