I just opened a Telegram Wallet but had a problem finding how to make a Bank purchase. The help and guidance given helped me significantly.in the end it was found out that my Country is not support... See more
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I paid for an order which incidentally timed out on receipt upload and consequently, was cancelled after payment was already completed. Honestly, I could have lost my funds if I had not reported to th... See more
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I reached out because I needed support with an issue that was affecting my account, and I honestly wasn’t sure how long it would take to get clarity. The team responded in a very reassuring and pr... See more
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The fantastic support experience! ⭐️ I’ve got a problem at the last step of receiving the crypto - my seller stoped replying and the transfer haven’t been confirmed 😱 so I contact to the support and... See more
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3.7
Average
285 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from Walt
Hello,
We’re sorry to hear that this situation has been disappointing for you.
If you have any questions regarding your bonus account, please reach out to our Support Team here: https://t.me/wallet_supportbot.
Telegram Wallet is great
Telegram Wallet is great, a good space for crypto and earnings. Telegram always have good promos and technologies. The support chat is good too.
12 August 2025
Unprompted review
Reply from Walt
Hello,
We really appreciate you sharing your experience with our service and Support Team! It’s always a pleasure to hear that users enjoy it and find value in our promos and features.
We’ll continue working to make your experience even better! If you ever need any assistance, please don’t hesitate to reach out to our Support specialists here: https://t.me/wallet_supportbot.
Using Telegram Wallet
Update: there were some delays with my pending transaction but eventually my case was successfully resolved.
7 August 2025
Unprompted review
Reply from Walt
Hello,
Thank you for taking the time to share the details of your situation with us.
Facing this situation can be upsetting, and we’re sincerely sorry for any inconvenience it may have caused.
Please be assured that we carefully review every case, even if the process sometimes takes longer than expected.
Your request is currently under review, and we have marked it for priority handling, so our team can address it as soon as possible.
Issue with the payment resolved super…
Issue with the payment resolved super fast, thx 🫡
1 August 2025
Unprompted review
Reply from Walt
Hello,
Happy to hear your payment issue was resolved so quickly!
Thanks for sharing your experience.
Just let us know whenever you need assistance — we’re always here to help.
very good attention
very good attention, as fast as they can, it's a good team of costumer service, thank you!!
30 July 2025
Unprompted review
Reply from Walt
Hello,
Thank you so much for your kind words!
We’re happy to hear that you’re satisfied with our support team.
We always try to help as fast and as best as we can.
If you ever need any help, we’re always here for you.
Thanks again for your support!
I wanted to transfer just 8.9 usdt to…
I wanted to transfer just 8.9 usdt to my bybit account and my account was suspended and the transfer was freezed for some "important" check. These guys are scammers, they don't allow you to withdraw even smallest money, especially when you need it.
30 July 2025
Unprompted review
Reply from Walt
Hello,
We understand how important every transaction is, and our team worked promptly and made sure the issue was resolved as quickly as possible.
At the moment, some transactions may take longer due to mandatory security checks.
Thanks again for your feedback - our support team is always here and happy to help whenever you need us.
I am extremely disappointed with my…
I am extremely disappointed with my experience using the Telegram Wallet.
On May 23, 2025, I tried to withdraw 0.703 TON from my wallet. Even after completing full KYC verification and submitting all required documents, my withdrawal was suddenly blocked without any valid reason.
I waited almost two months and only received repeated responses saying that my account is permanently restricted according to clause 10.2 of the User Agreement.
They refuse to provide any explanation, proof, or chance to appeal. This feels like theft — my funds are frozen indefinitely, and they claim the decision is final
23 May 2025
Unprompted review
Reply from Walt
Hello,
We’re truly sorry to hear about your experience and understand how frustrating and disappointing this situation must be.
Please rest assured that we never restrict user accounts or assets without a valid reason. Each case is carefully reviewed, and all decisions are made strictly in accordance with our User Agreement to ensure the safety and integrity of the platform for all users.
We understand it may feel unfair, especially after submitting all required documents and completing the full KYC process. However, account restrictions may result from various factors, which we cannot disclose due to security and compliance policies.
We confirm that your case has been thoroughly reviewed. While we understand this may not be the outcome you hoped for, our support team remains available should you have any further questions.
Reply from Walt
Hello,
Thank you for you feedback.
If you have any questions, feel free to reach out - we’ve got your back!
Won ticket to support circus
My experience with @wallet: the software is great, but the support team is awful. The support staff acts as if they either hate their own product and are trying to sabotage it, or are engaged in criminal activity. To the leadership of Telegram's @wallet: you urgently need to do something about your support division before it destroys your reputation.
One of my recent transactions was suspended for no clear reason, and now the support team keeps asking for more and more screenshots. It has escalated to the point where I have to ask my clients for screenshots on my behalf. But it gets worse: they are now demanding screenshots of personal chats.
So, pray that your transaction is handled only by the software, or you've just won a ticket to the support circus.
P.S. Update for those following along: It’s incredible what a little public feedback can do. A problem that was "impossible" to solve for days was magically fixed within 60 minutes of my reviews going live. The power of publicity is a wonderful thing, isn't it?
15 July 2025
Unprompted review
Reply from Walt
Hi there,
Thank you for taking the time to share your experience.
We recognize that repeated requests for screenshots, particularly those involving your clients or personal conversations, can be draining and disruptive.
While we know this doesn’t make the situation easier, some transactions do require additional verification due to security and compliance standards. In such a situation, necessary documents confirming the origin of crypto assets or their purpose may be requested.
We’re glad the issue has now been resolved, and we want to assure you that our team did everything we could on our end to speed things up.
If you need support again, we’ll be here.
The worst wallet or in top list among…
The worst wallet or in top list among worst ones! Too many complains to that organization due to very ineffective customer services no deadlines, no responds! Blocked my transaction for verification, was written will be solved in 24H which is already too long!! But they only responded after 24h and requested more personal info!! Which I believe is too much for such organizations! I still provided them! After they disappeared, when it will be done! No one knows! Best of Russian services if it can be called support!!! THE WORST EXPERIENCE IN MY LIFE!
12 July 2025
Unprompted review
Reply from Walt
Hello,
We understand how frustrating and disappointing this situation can be — especially after you’ve already submitted the required documents.
Transaction reviews are a standard security measure designed to protect user assets and ensure compliance with regulations. In some cases, the process may take longer or require additional information from the user, which needs further check after requested data are sent.
If you haven't received an update yet regarding your restriction and provided documents, we kindly ask you to message our Support Team: https://t.me/wallet_supportbot
We'd like to draw your attention that messages sent in the @wallet bot remain without response, since our specialists provide assistance via this link only.
The Support Team always does its best to respond as quick as possible. However, the response time depends on the amount of requests in the queue and might delay in case of huge load.
Thank you for your understanding — and once again, we sincerely apologize for the inconvenience.
The worst crypto wallet.
The worst crypto wallet.
More checks and operational issues than European banks.
A transfer from @wallet to @cryptobot took 3 days because of their internal procedures.
And this is despite my account being verified with a passport and everything.
This is the worst crypto Telegram bot on the market.
It can't get any worse.
4 July 2025
Unprompted review
Reply from Walt
Hi there,
We understand your frustration with the delay, especially after you've completed all necessary verifications on your end, and we sincerely apologize for this experience.
Please be assured that your case is now our top priority, and we are working to resolve it urgently. We've reached out to you directly and are awaiting your response to help us expedite the process.
Thank you for your patience; we're here to make it right.
Complete idiots
Complete idiots! with poor quality of speed and support team, they stopped my 15$ transaction I’ve uploaded passport, video, invoice and more than 2 days they study my case, soon they will ask me for selfie with my dog and neighbors
28 June 2025
Unprompted review
Reply from Walt
Hello,
We completely understand how important your case is, and we’re glad to inform you that the issue has been successfully resolved.
In your situation, the delay is due to our standard security review process that applies to all Wallet transactions. Occasionally, these checks may take more time, especially if extra documents are needed. We really appreciate your cooperation throughout this process.
Please rest assured that we only request documents that are essential for completing the review and meeting regulatory standards.
If you have any further questions, please don't hesitate to contact our colleagues: https://t.me/wallet_supportbot.
Fast, Easy, and Always Improving
I've been using Wallet for several years now, and I can confidently say it's one of the most convenient and reliable services out there. I especially appreciate how easy it is to withdraw funds to a bank card via P2P — everything works quickly and smoothly. The support team is always responsive and helpful whenever I have questions. Recently, they introduced the ability to invest in popular cryptocurrencies directly through the app, which is a huge advantage. It’s great to see the platform growing so fast, constantly adding new features and becoming even more user-friendly.
22 June 2024
Reply from Walt
Hello,
Thank you so much for taking the time to share this amazing feedback!
It means a lot to us that you’ve been with Wallet for several years — and we’re really glad the P2P and support team have all been making your experience smooth and convenient.
We’re growing thanks to users like you, and we’ll keep doing our best to bring even more useful features your way!
Great service
Great service, really easy to use, I had no issues with it personally. Especially good for TON-based stuff
21 June 2025
Reply from Walt
Hello,
Thanks so much for the great feedback!
We’re happy to hear everything’s been smooth for you — especially when it comes to TON-based features. That’s exactly what we’re aiming for!
everything is good
pretty simple crypto tool for those crypto-dumb like me, smooth transactions and no need for a multi step registration process
9 June 2025
Unprompted review
Reply from Walt
Hello,
Thank you for your kind feedback!
We believe crypto should be accessible to everyone, and we’re glad to hear the experience has been smooth and simple for you.
No complex steps — just straightforward tools that work.
my personal case
I've been using this service for personal purposes for a long time, and I want to mention the excellent support work. A lot of attention was really paid to my case and the problem was solved.
Special thanks to the admins who advised and gave quick feedback in the community. Like
17 June 2025
Unprompted review
Reply from Walt
Hello,
Thanks a lot for your feedback and for trusting us over the long term!
We’re especially happy that our support and community admins could help out quickly and efficiently.
Your appreciation means a lot to the whole team.
User-friendly and fun-to-use wallet for…
User-friendly and fun-to-use wallet for Telegram and TON users. Great even for beginners in crypto.
4 June 2025
Unprompted review
Reply from Walt
Hello,
Thanks a lot for your kind words!
It’s great to know that you find Wallet user-friendly and enjoyable.
We’re doing our best to make crypto simple and accessible — especially for those who just starting with crypto.
It's good
It's a safe wallet. Only downside is its impossible to withdraw in Canada.
18 June 2025
Unprompted review
Reply from Walt
Hello,
Thank you for your feedback!
Regarding withdrawals in Canada, please reach out to our support team.
They’ll be happy to review your case and provide you with detailed guidance: https://t.me/wallet_supportbot.
Wallet in Telegram is very good
Wallet in Telegram is very good way for buy/sell/sent USD. P2P market is very safe with very professional support. I'm very glad and will continue))
10 June 2025
Unprompted review
Reply from Walt
Hello,
Thank you so much for your thoughtful feedback!
We're happy to hear you're enjoying the experience of using our service.
It's great to know you feel safe using the P2P market and that our support team has met your expectations.
We're here for you!
Not a reliable way to store funds
Blocked my account once w/o warning because it apparently won't let you use two different wallets on two different accounts, but the biggest issue is you can lose all of your funds any time since it completely relies on your Telegram account to store your funds, if you are wrongfully banned all your funds are lost.
Two stars because Peer-to-Peer market works okay so you can purchase crypto without a credit card(KYC still required)and then transfer to a safe wallet like Tonkeeper
18 June 2025
Unprompted review
Reply from Walt
Hello,
Thank you for sharing your honest feedback!
We're glad to hear that the P2P market has been useful for you. We’re continuously working on improving Wallet’s capabilities while maintaining strong security and compliance standards.
Indeed, according to our User Agreement, each user may only have one active Wallet account at a time. Using multiple accounts simultaneously can lead to restrictions — however, you can always choose one account to remain active.
That said, your Wallet is not permanently lost if your Telegram account is deleted or banned. If you create a new Telegram account, our team can help securely transfer your Wallet from the previous account — provided that you can verify your ownership.
To help us look into your case further, please contact our Support Team via https://t.me/wallet_supportbot.
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