Ward Recycling Reviews 865

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and professional staff, including the drivers. People frequently mention the efficiency of the delivery and collection services, noting that orders arrive and are picked up as scheduled, with drivers often going the extra mile to place skips precisely where needed. However, some customers also noted issues with communication regarding delivery times and collection arrangements, leading to delays or unexpected charges. A few other people also felt that the pricing could be ambiguous, with additional costs not always clearly communicated. There were also isolated concerns regarding driver conduct.

What people talk about most

Service

Consumers find service to be positive, often highlighting great communication, reliability, and helpful... See more

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the helpfulness and friendliness... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the friendly and helpful... See more

Price

Clients share ambiguous opinions on price. Many customers found the pricing competitive and reasonable,... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the online ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent highly recommend. From the start being able to get an instant quote, and picking the day we wanted it delivered to having it collected. It was just all so easy. We will definitely be using W... See more

Rated 5 out of 5 stars

Amazing service from the get go, actually listened to me about what "I wanted" rather than just oh I'll put it where I fancy Driver was in his 1st week with wards but excelled in his job. Would hig... See more

Rated 5 out of 5 stars

Ward Recycling (skips) are local to me at Ilkeston, Derbys. Always used Ward, reliable, honest and they actually do what they say they will do. How refreshing is that !!! Thanks you Ward Recycling... See more

Rated 5 out of 5 stars

I ordered a 5yd skip online with no issues at all, was informed when my skip would be delivered and the driver even rang on the day to say he was on the way with my skip.he placed it exactly where I n... See more


Company details

  1. #37 of 47 best companies in Waste-Management Service
  2. #37 of 43 best companies in Waste Collection Service
  3. #4 of 5 best companies in Scrap Yard

Information provided by various external sources

Ward Recycling offer complete waste management solutions ensuring minimal waste to landfill. Call our Professional Services team on 0345 337 0000 today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

865 reviews

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1-star

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

I would give zero stars as the skip I…

I would give zero stars as the skip I have paid for didn’t arrive and when I called the office number I was on hold for over half an hour which then meant it was past 5pm and the office closes at 5pm therefore I didn’t get to speak to anyone. This was Friday and the office is not open on weekends so I have no skip and now cannot do the work I had planned for. Taking my money and not providing me with the service I paid for is an absolute joke.

18 May 2025
Rated 5 out of 5 stars

Good service

Good communication. Had to call to query delivery, this was dealt with quickly and efficiently. Skip delivered and collected efficiently and staff very friendly and efficient.

6 May 2025
Rated 5 out of 5 stars

Delivered on time

Delivered on time. Placed boards under the skip to protect tarmac as requested (I did have to supply the boards). Collected on the scheduled dates. Would use again.

28 April 2025
Rated 5 out of 5 stars

Ordered Online

Ordered online, very simple user interface with clear explanations. The skip i ordered was unfortunately out of stock however I was given a refund and extra time with the skip as compensation. This was the second skip I've ordered and I'm sure, it won't be the last!

24 April 2025
Rated 3 out of 5 stars

Late Arrival

Went for a daytime delivery (7.30am to 3.00pm), so set my alarm for 7.30 just in case, skip arrived at 3.35pm, no communication to say it was going to be late but with a 7 1/2 hr window to aim for it really shouldn't have been late.

8 April 2025
Rated 5 out of 5 stars

Skip hire

The company was really easy to use and ordered it within 10 mins. They delivered it exactly the time they said, and the gentleman who delivered it put it exactly where i said, no questions asked. It was picked up promptly after a couple of days, we rang them and said wed finished and was picked up the next day. Very polite staff would highly recommend

24 March 2025

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