Ward Recycling Reviews 865

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the helpful and professional staff, including the drivers. People frequently mention the efficiency of the delivery and collection services, noting that orders arrive and are picked up as scheduled, with drivers often going the extra mile to place skips precisely where needed. However, some customers also noted issues with communication regarding delivery times and collection arrangements, leading to delays or unexpected charges. A few other people also felt that the pricing could be ambiguous, with additional costs not always clearly communicated. There were also isolated concerns regarding driver conduct.

What people talk about most

Service

Consumers find service to be positive, often highlighting great communication, reliability, and helpful... See more

Staff

Reviewers mention positive feedback about staff. Customers frequently praise the helpfulness and friendliness... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the friendly and helpful... See more

Price

Clients share ambiguous opinions on price. Many customers found the pricing competitive and reasonable,... See more

Order

Customers consistently note positive experiences with order. Many reviewers found the online ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent highly recommend. From the start being able to get an instant quote, and picking the day we wanted it delivered to having it collected. It was just all so easy. We will definitely be using W... See more

Rated 5 out of 5 stars

Amazing service from the get go, actually listened to me about what "I wanted" rather than just oh I'll put it where I fancy Driver was in his 1st week with wards but excelled in his job. Would hig... See more

Rated 5 out of 5 stars

Ward Recycling (skips) are local to me at Ilkeston, Derbys. Always used Ward, reliable, honest and they actually do what they say they will do. How refreshing is that !!! Thanks you Ward Recycling... See more

Rated 5 out of 5 stars

I ordered a 5yd skip online with no issues at all, was informed when my skip would be delivered and the driver even rang on the day to say he was on the way with my skip.he placed it exactly where I n... See more


Company details

  1. #37 of 47 best companies in Waste-Management Service
  2. #37 of 43 best companies in Waste Collection Service
  3. #4 of 5 best companies in Scrap Yard

Information provided by various external sources

Ward Recycling offer complete waste management solutions ensuring minimal waste to landfill. Call our Professional Services team on 0345 337 0000 today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

865 reviews

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1-star

Replied to 25% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

Great , the delivery drivers on drop off and pick up were helpful and very pleasant. Sent email to sort about pickup and got a responce within 10 minutes.. Well recommend ..

11 January 2025
Rated 5 out of 5 stars

Skip hire

Skip was delivered as requested and collected 7 days later as advised. Hassle free skip hire, very happy customer :)

10 January 2025
Rated 5 out of 5 stars

Was a bit disappointed to start with as…

Was a bit disappointed to start with as didn’t get my skip delivered on the day that it was booked for, but customer service was excellent in sorting it out for me and skip got delivered the very next day early in the morning. So that’s why I’m giving 5stars, thank you to whoever I spoke to through messenger.

17 December 2024
Rated 4 out of 5 stars

Skip

Skip delivered on time and correct size. Taken away the day after they said they would but did contact me to tell me. Not an issue. Only reason for four not five stars is that I ordered a skip with a door but I could not open it, so pointless. Didn't report it as atleast I could use the skip

3 December 2024
Rated 5 out of 5 stars

Efficient

So easy to follow there website, easy to order lady was very polite when I spoke to her about pick the skip up n very efficient on picking up and dropping off the skip

3 December 2024
Rated 1 out of 5 stars

Misleading information Ordered a skip for house clearance then…

Ordered a skip for house clearance then received an email with a long list of what can’t be put in it. Was then quoted lots of extra charges for items at ridiculous cost. Cancelled skip and discovered can actually get the council to collect at much cheaper price than quoted by skip company 80% cheaper from the council.
They should put this information on their website so that people are not misled into thinking the price they pay for a skip includes everything

13 November 2024
Rated 5 out of 5 stars

No hassle, no fuss

No hassle, no fuss, always do what they say they will, when they say they will. I wish all businesses were like this. Also, very efficient with answering emails and requesting info.

17 October 2024
Rated 5 out of 5 stars

Very good company.

Very good company.. quickly delivered Skip. And also were quick to collect..very pleased..
Would definitely use this company again.. 👌

22 September 2024
Rated 5 out of 5 stars

Stress free service

Simple to order, booking and payment confirmation, delivery and pick up as scheduled. Drivers polite and courteous.

19 September 2024

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