I ordered a bag 22nd may and immediately it arrived I knew it was not for me. Tried to get an address to return it to for 6 weeks - no luck. Finally asked Barclaycard to help. I then got a response an... See more
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One star is being generous… Do not purchase from them. I am still awaiting a refund despite chasing. Lack of customer service staff and have had to resort to messaging through Instagram but then ofte... See more
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2.4
Poor
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Don’t buy from them!!
Really bad company….. ordered a skirt, was sent an item that was not the same as the photo, returned for a refund yet they still refuse to refund postage!
They don’t give a crap about their customers!
They used to be a great company to buy from… until they got taken over.
Now they don’t care about the customer. Just fast fashion and all about taking your money!
Customer service are a nightmare to deal with. Won’t escalate issue to a manager just keep trying to fob you off.
I’ve had to raise a case with PayPal.
There are so many other companies to spend your money that are better than these!!
UPDATE AFTER REPLY FROM WAREHOUSE:
Looks like they ignored the letter I included with the return informing them the item didn’t match the website!
Just proves my point about no care for the customer.
17 February 2024
Unprompted review
Reply from Warehouse Fashion
UPDATE; Thank you for further details.
I can see you did not make us aware that you received an incorrect item in place of the Real Leather Midi Column Skirt, and so your return was treated as normal.
Any issues with your order/items need to be brought to the attention of our customer service team, who can then advise further on the next steps to take in regards to a return and any return fees that may be applicable.
On this occasion, I have gone ahead and refunded the return fee and original delivery fee, however this is done so as a gesture of goodwill only. The £1.99 and £6.99 will reach your PayPal account within 24 hours.
We value your feedback, and will always to look to improve our services where we can.
Thank you and take care.
-Stacy
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Hello Sarah,
Thanks for reaching out and leaving this, I am sorry to hear that the item that arrived was not the same as the skirt you have ordered.
I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.
Thanks
Samantha
WORST ONLINE RETAILER
I ordered 7x items on the 26/11/2023. 1 week later, I returned 6 of the items. On checking my credit card statement, I realised that although I had been refunded, it was not the full amount (£110 missing, not a small sum!) and on looking through my emails, my return email showed they had only refunded 3 of the items with no explanation for the other 3 items. I reached out to Warehouse via text (they have no telephone number) and was told over and over that because it has now been more than 1 month, they cannot investigate and cannot help me any further!!! Worst customer service I have ever experienced. Either someone in their warehouse is stealing or it is just complete fraud!!! I asked about making a complaint and what their complaints process was and they advised that the customer service deal with the complaints and they cannot help any further.
2 February 2024
Unprompted review
Reply from Warehouse Fashion
UPDATE; Thank you for further details.
I've sent an email to the email address provided, please keep an eye on any spam/junk folders just incase this falls into there in error.
Thank you and take care.
-Stacy
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Hello Pippa,
Thanks for reaching out and leaving this review in regards to the refund which appears to be outstanding for your return.
I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information.
Thanks
Samantha
unlimited delivery does NOT apply!!!
I purchased unlimited delivery for a year in December 2023. January 2024 it stopped applying to my account after nonstop emails back and forth as of Feb 2024 it is still unresolved. I have been completely miss sold they have not resolved my issue. I am still being fobbed off repeatedly although shows on my account as purchased. Do NOT use. Customer service awful.
10 February 2024
Unprompted review
Reply from Warehouse Fashion
UPDATE: Thank you for sending this over. I've gone ahead and have sent you an email about this, please kindly keep an eye on your inbox, spam and junk folder for it.
Speak soon- Dean
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Hello Claire,
Thanks for reaching out and leaving this review, I am sorry to hear that you can no longer use your unlimited delivery service on your account.
I would love to assist you further with the issue, so I have sent through a request via Trustpilot, for you provide myself with further information so I can contact you directly and ensure that a resolution is made.
Thanks
Samantha
Great customer service
Rochelle helped me with my query and resolved my issue very swiftly. Would definitely reocmmmend Warehouse for their customer service. Thanks again Rochelle for resolving this so quickly and smoothly.
30 January 2024
Unprompted review
Reply from Warehouse Fashion
Good afternooon,
Thank you for taking the time to leave your review, we do appreciate your feedback and custom.
It's great to hear of the quick and efficient srvice you received from Rochelle when you reached out to us for assistance, I will be sure to apss your kind feedback over to her too.
Take care,
Fiona
Every time I buy from Warehouse Iam so…
Every time I buy from Warehouse Iam so impressed with the quality! The sizing is accurate and I love the styles, website good and delivery always quick. It's my go to website..love
15 January 2024
Unprompted review
Reply from Warehouse Fashion
Hello Julie,
Thank you for taking the time to leave us your review and we really appreciate your lovely feedback regarding our clothing and services.
We're honoured to be your go to website and we hope to see you shopping with us again soon. Have a great day, take care! - Jade J
Had issue with refund but credit where…
Had issue with refund but credit where credits due. I got an immediate reply confirming they will refund immediately.
27 January 2024
Unprompted review
Reply from Warehouse Fashion
Good morning Jen,
Thank you for taking the time to leave us your review and I am sorry to hear of the issue with your refund.
I am so pleased you were able to reach out about this, where our team could help to assist and ensure all was resolved for you.
We appreciate your feedback and I'll be sure to pass this review over on your behalf. Have a great day, take care! - Jade J
Aibelle was really helpful putting…
Aibelle was really helpful putting through my refund!
26 January 2024
Unprompted review
Reply from Warehouse Fashion
Good morning Emma,
This is really great to hear and we appreciate you taking the time to leave Aibelle a review regarding their service.
I’m really pleased all has been resolved with your refund query and I'll be sure to pass this review over on your behalf.
Thank you for your feedback and I hope you have a wonderful day, take care! - Jade J
Lenny in customer service
Lenny in customer service responded very fast and resolved my query instantly
24 January 2024
Unprompted review
Reply from Warehouse Fashion
Hi there
Thanks for taking time to leave a 5 star review! So happy to hear that Lenny stepped up and resolved this for you and they'll be the first to know about this glowing review! Have a great day. - Dean
Returned Item
I sent off a return the beginning of January, but had still not received the refund a few weeks later. Whenever I clicked on the tracking link, it only showed up as ‘in transit’. I contacted customer services by text, and was immediately assisted and my refund sorted by Mary C.
Thank you so much for the quick resolution and great customer service.
24 January 2024
Unprompted review
Reply from Warehouse Fashion
Hi there
Thanks for taking the time to leave a review for us and I'm sorry to hear about the returns issue. It's so nice to hear that Mary was able to resolve this so well, they'll be happy to see your kind feedback! Have a great day - Dean
Absolutely shocking for refunds
Absolutely shocking for returns & refunds. Firstly they sent me a completely random item of clothing in a correctly labelled bag. Then they have had my return parcel since the 3rd of January, I’ve messaged them and they said they’d processed the refund, which they didn’t. I then contacted again and was told to wait another 3 working days… terrible customer service. Reading most of these reviews seems like it’s a common occurrence. I will not order from here again.
18 January 2024
Unprompted review
Reply from Warehouse Fashion
Hi Shannon
Thank you for this review, I'm sorry to hear you have had trouble with your return. If a refund is showing to have been processed and you are unable to locate this, our customer service team will pass this to our Finance Team who will provide a transaction number for the refund to give to your bank to help locate it.
So I can advise further, please can you respond to the message I have sent through TrustPilot with your order details and I'll get back to you about this as soon as possible.
Thanks - Dean
Quick response from Genelyn
Quick response from Genelyn , she was provide good customer service .
22 January 2024
Unprompted review
Reply from Warehouse Fashion
Hello Phyu Win
Thanks for taking the time to leave this review, it's great to hear about the service provided by Genelyn.
I'll be sure to pass on this feedback.
Thanks
Samantha
Liselle A was fab
Liselle A was so efficient, polite and helpful. Very happy with her service. Thank you. Liz
19 January 2024
Unprompted review
Reply from Warehouse Fashion
Hello Liz
Thanks for taking the time to leave this review, it's brilliant to hear about the service provided by Liselle A
I'll be sure to pass on this feedback.
Thanks
Samantha
No refund!
Appalling!!!! I returned my garment on 5th December & still have no refund of my £65! I have emailed numerous times & each time get a response saying this will be processed straight away, promising at the latest 3 working days!! So 6 weeks later still no refund!!! I will NEVER shop with warehouse again which is a shame as I love their clothes! I am sure they are making interest from money they should be refunding! Is this any way to treat customers??
19 January 2024
Unprompted review
Reply from Warehouse Fashion
Hi Wendy
I'm really sorry to hear your refund has not yet reached you. I'd love to look into this further for you but I will need a few more details from you first. Please could you reply to the message you will have received off Trustpilot requesting more information. We will require your order number and email address linked to your order.
Thank you
-Stacy
Customer returns process is shocking
Customer returns process is shocking
I returned 1 month ago and still do not have my refund, customer services are now completely ignoring me.
I'm hoping this review may spur someone into to action as I need my £225 back!!
19 January 2024
Unprompted review
Reply from Warehouse Fashion
Hi Alison
I'm really sorry to hear you are still waiting on your refund. I'd love to look into this further for you but I will need a few more details from you first. Please could you reply to the message you will have received off Trustpilot requesting more information. We will require your order number and email address linked to your order.
Thank you
-Stacy
Still waiting
I have shopped with warehouse for years and always been satisfied. Not this time though. I have been waiting for a refund for over two weeks and have been told they are aware and to be patient. It has really put me off ever ordering from them again. I need my money back warehouse! Please stop making excuses and refund me.
Update
I have now received my refund but with deductions for returns and the hassle of having to chase it up three times i won’t be rushing to buy in the future.
19 January 2024
Unprompted review
Reply from Warehouse Fashion
Hi Karen
I'm really sorry to hear you are still waiting on your refund to reach you. I'd love to look into this further for you but I will need a few more details from you first. Please could you reply to the message you will have received off Trustpilot requesting more information. We will require your order number and email address linked to your order.
Thank you
-Stacy
Had an issue with logging a return
Had an issue with logging a return - Jessica sorted it out really quickly. Great customer service
17 January 2024
Unprompted review
Reply from Warehouse Fashion
Hi Alana
Thank you for your lovely review! I am glad you reached out to us about your return issue, and it's amazing to hear that Jessica was able to assist you with resolving this. I will certainly pass along your thanks.
Take care and have a lovely day!
-Stacy
Customer service was fantastic
Customer service was fantastic - I received a faulty item, this was dealt with quickly over iMessage which was incredibly convenient. The agents who responded, John S, Angelica M & Jerick, were all polite and helpful. The additional touch of waiving the return and re-delivery fees was appreciated.
17 January 2024
Unprompted review
Reply from Warehouse Fashion
Hi AR
Thank you for taking the time to leave us your review and I am sorry to hear of the trouble you had with a faulty item.
I am pleased you were able to reach out easily via iMessage, where John S, Angelica M & Jerick could help to look into matters and ensure all was resolved for you. I'll be sure to pass this review over to them all on your behalf.
I hope you have a great day and take care!
-Stacy
Returns portal not working and i have…
Returns portal not working and i have wasted hours trying to get into it to process a return.
15 January 2024
Unprompted review
Reply from Warehouse Fashion
Hi Mary
I'm really sorry to hear you are facing issues with your return. Please reach out to our customer service team here - https://www.warehousefashion.com/pages/informational/contact-us
They will be able to help you to log your return, or they can log this on your behalf if you prefer.
Thank you and take care.
-Stacy
I had a quick and very efficient…
I had a quick and very efficient customer service with Hannah. She was extremely helpful and resolved my issue immediately. Thank you
15 January 2024
Unprompted review
Reply from Warehouse Fashion
Good morning Emma,
This is really great to hear and we appreciate you taking the time to leave Hannah a review regarding their service.
I’m really pleased all has been resolved with your query and I'll be sure to pass this review over on your behalf.
Thank you for your feedback and I hope you have a wonderful day, take care! - Jade J
I ordered some boots which the heel…
I ordered some boots which the heel broke whilst trying it on which was disappointing
Kiana In customer service resolved issue immediately no back on fourth conversation was needed or hassle of return which was great
Hopefully the refund goes through :)
15 January 2024
Unprompted review
Reply from Warehouse Fashion
Good morning Naz,
Thank you for taking the time to leave us your review and I am sorry to hear of what happened to your boots, when only trying them on.
I appreciate how disappointed you must have felt about this but I'm so pleased you were able to reach out about the matter, where Kiana could help with getting this sorted for you.
I'll be sure to pass this review over on your behalf and I hope you have a lovely day, take care! - Jade J
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