Warner Hotels Reviews 4,025

Recently returned from a weekend in Gunton Hall. The room we were allocated on the first day was I feel not what we expected from Warner Holidays.
Rooms adjacent to ours were being upgraded by a team of builders. As it was Friday afternoon, I assumed they would be finished for the weekend so didn’t complain at reception.
Disappointingly, they commenced work again first thing Saturday morning at 08:00. As we were going out for the day, again we didn’t bring the issue to the attention of the reception and had hoped that they would be finished by the time we returned. They were still working late into the afternoon.
After a late Saturday night enjoying the entertainment, we were woken early Sunday morning before 08:00 by the noise of builders using power tools. This was the last straw. We had our breakfast, made our feelings clear at reception and departed Gunton Hall a day earlier than expected.
The room itself was ok but not without issues. The bedside lamps were covered in dust and cobwebs and looked like they hadn’t been cleaned for some time.
The bathroom was in dire need of an upgrade. The door hinges were worn and covered in rust. There was also mould on the ceiling.
We also noticed that the workmen were using the unoccupied rooms adjacent to ours for their accommodation. We felt like we were staying on a building site.
I have emailed Warners twice without a reply. After I gave a negative review on their website I had a phone call from their customer support in which they said they would recall the following day. Still waiting 5 days later.

Had a short stay at Thoresby Hall. Lovely place and staff friendly and helpful until there was an issue…..when I asked about additional charges I wasn’t expecting. The management led me a merry dance sending me from one place to another phoning ahead to warn each other….appalling behaviour from them!!!!

Littlecote Hungerford was extremely disappointing. To begin with, we had a linked booking with our friends but our rooms were not next to each other. However, that is a minor detail considering the room we had actually been assigned. We paid for a Signature room and my god what a total disgrace. Room 220 is the absolute pit. Dark, dingy, tired, brown, dull and unmaintained. That was the room. The bathroom had a shower over a broken, rusty, stained bath that no-one would ever deem acceptable! We complained and were given an alternative room. Room 306 was much smaller, but brighter. The outcome of this situation is that the original room 220 which they deemed acceptable for us to stay in was then closed off for 4 days to be “sorted out”. So Warner are happy to grab our money, and think that sub standard accommodation is okay. Well it damn well is not! We were given £20 on account to help with our bar bill. A large white wine was £10.95 so it did not go far. The food portions were small, tepid in temperature and fine dining it most definitely was not. The entertainment for most of the guests seemed enjoyable but we however felt the singing of most of those performing must have been so difficult for the acts to do,because it was most definitely painful to listen to even from the bar area. An experience we will never want to repeat.

My wife and I stayed at Thoresby Hall for a few nights/days and we were saddened that WHAT WAS FREE is now payable i.e. rifle range, archery, putting etc. at all warners hotels. We have been staying at warners hotels for many years. The walk at most hotels from the car park is not a short distance, I, myself am reluctant to ask for one of those disabled motorised golf trolly's, pride ascerted. The food and rooms, in fact the whole building is immaculate, staff are helpful, polite etc. Its a shame my earlier comments forced me to give 2 stars. I dont know who is running Warners these days but maybe they should rethink making Elderly people pay for things that were originally free as maybe, People will STOP using warners as a retreat.

We had to leave Warner's Studley Castle this morning after discovering a fully grown adult bed bug on the duvet. We then found a dead bed bug under the sheet.
Having caught the live bed bug in a glass, we called Reception. A staff member came and squashed the bed bug, leaving blood on the bed sheets & the dead bug in the glass on the side... She told us that we would be given sacks to bag up our belongings & would be given a full refund (we had been at the hotel for two nights). Obviously all of our belongings were at risk- especially as there were not any suitcase racks in the room so we had to store our cases on the carpeted floor. We are now incredibly concerned that we may have brought bed bugs home with us and have spent the rest of the day washing and drying all of our belongings.

This was a 40th birthday spa break- our spa treatments were booked for today so the relaxing day we had planned was replaced with bagging up our belongings, traipsing through the hotel with a sack of clothes and washing and drying everything- checking everything anxiously. We missed breakfast and our spa treatments, as well as time spent by the pool.

We were horrified by the staff's treatment of the situation- not only the lack of genuine apology but, having been told that we would be refunded, when we got to Reception we were told that the staff member had spoken to her manager, Tanya, and only the charges we had made to the room would be cleared, and we would not be refunded the full stay as "we had already stayed two nights". A receptionist told us "these things happen" in a hushed voice- clearly they didn't want other guests to know. I was clear with other guests at reception that the reason we were leaving with our clothes in sealed sacks was because of bed bugs.

We were shocked by the complete lack of care and empathy from the staff- we had spent two nights in a bed bug infested room...to not be offered a full refund and compensation for the harm caused was unbelievable.

Warner Hotels are clearly aimed at an older, potentially more demographic demographic, with many guests having a range of medical needs- surely Warner Hotels should be investing in high quality health and safety procedures to prevent bed bug infestations? It is apparent from Google that bed bugs have been an issue at Studley Castle previously, and at other Warner Hotels, so why are Warner not doing more to tackle this issue?

We have reported this to environmental health due to the potential long-term impact for hotel guests.

Our advice would be to avoid at all costs. We have complained to Warner and Spa Breaks (who we booked through) and hope to receive a full refund and compensation urgently.

Just back from a two night stay at Thoresby Hall and feel stitched up! Have been to loads of Warner hotels before and never paid on top for dinner or breakfast. This hotel has been refurbished and now as I have since found out has a Blue Room restaurant which warning if you book costs another £20 per person for dinner and £7 per person for breakfast. I inadvertently booked it when booking my meal times on the My Warner Stay site. At no time did I realise there would be extra charges. My sister the other guest is vegetarian and the menu in the blue room was limited for her. I had no knowledge of these extra charges until I got the bill this morning. I am appalled also at how the staff in the hotel dealt with my complaint. It has put me of future stays with this company after being a loyal customer for at least 30 years.

We use Warners fairly regularly and feel that we get value for money.

Really really upset and angry with Warner’s holiday insurance and policies.
Booked a holiday for 3 rooms - one for my elderly dad aged 87, one for myself and husband and one for my sister and husband to give my dad a holiday and for us to care for him - he has dementia, lung and heart problems, he has been in hospital for 3 weeks seriously ill so we are unable to go away. I phoned warners to cancel holiday - you lose admin fee of £35 per person and insurance so in total lost over £300 to just cancel. I explained that when I took insurance out I was not told if you cancel you just get a voucher to use against another holiday. My dad is possible on end of life care and won’t be fit to travel in the future - as if we want to holiday with warners without him. If couples book and heaven forbid one dies, it would be the same scenario. It’s wrong, so wrong, mis-selling as you should be advised when you take insurance out that you only get a voucher- really upsetting so please be careful before booking with Warner’s.

Our first experience of a Warner's Hotel was at Thoresby Hall last year and it was wonderful, we had an amazing room and the food was great, at the time the activities were included and we really enjoyed archery and shooting.

Our second trip was to Bodelwyddan and whilst we enjoyed a break away from the kids it wasn't the same wonderful break! A tip for those going would be to take some tea bags, they don't have any Yorkshire tea available and I missed having a decent cup of tea. We were supposed to have robes in our room but it turned out that you have to request them now... I also don't appreciate having to help myself to jam or marmalade out of a bowl shared by everyone else in the restaurant!!

The spa facilities were a little tired, a steam room that wasn't very steamy and lockers that didn't work. It turns out that the activities like archery which we enjoyed before are no longer free!

It's not a hotel I would stay at again even though the staff were friendly and we met some nice people. It does feel as though Warner's are cutting back on the experience which is disappointing because ultimately customers won't return...

Visited Littlecote House. Hotel is tired and in need of significant refurbishment. Reception staff unresponsive and manager seemingly not available. Raised issues but no-one came back to us. Spa closes at 4.45pm!! Tennis Courts dangerously unplayable. Golf putting, bowls etc not maintained. Food and service in restaurant ok. Entertainment variable - one act was awful with many people leaving early. Underwhelming. We left a day early, and were not even asked why or whether we had enjoyed our stay. Seems to me that there is significant cost cutting, particularly in terms of maintenance, staffing, training and facilities. It's a pity, the venue could have been outstanding with more investment, management and attention to detail.

Been going to Lakeside hayling island for many years but so many cutbacks. The entertainment team we hardly saw except for Jay who works hard all day the rest only appeared first night and last night, never that friendly. Alway long breaks with nothing going on in the evenings. Wednesday night was a country singer who was awful. The best we saw was Ricky Salez and Country Joe but they are in in the bar area, what's that all about, only saw the entertainmentmanager twice all week.
. Never speaks... The dining room is dirty tables never wiped and food on the floor on monday that was still there Friday. Counter top by tea machine swimming in milk and water. Tables very sticky, we cleaned our own. The chalet was good and clean, lunchtime menus are a waste of time. They can't even make a cheese sandwich. They can't even give a jug of water on tge table. And when the fish ran out at one end was told would have to go to the other food station. Ok if you can walk properly, I can't..why can't they top it up. We have always recommended Warners to friends but will have to think twice now. Need a good shake up and decent managers.

Booked a 3 night stay for March 2026. Unfortunately I broke my foot, 2 weeks before we were due to go. Warner said they could not change the dates, as I hadn't paid the extra £40 protection (along with a further £35pp admin fee) basically they haven't profited enough from my misery. Therefore we had to go or lose the total amount. We went and couldn't use the spa/swimming pool, tennis courts, axe throwing, walking, dancing etc....In fact the only facility I could use was the lift and that was out of service within hours of arrival. Warner is Primarily concerned with making money at the expense of others misfortune. Then when I complained offered £100 off of my next stay. Would have been easier and cheaper to just have moved the dates!!! Never again

I stayed at Warner Hotels – Bodelwyddan Castle with my husband from 6–8 March 2026 and unfortunately the experience did not match what was advertised.

The castle looks beautiful from the outside, but inside the hotel felt extremely dated and overcrowded. The majority of guests appeared to be much older, many using mobility scooters, which made the public areas difficult to move around and not the relaxing atmosphere we expected.

Our standard room in the main building was very basic and outdated, more like hostel accommodation than a hotel stay in a historic castle.

Shortly after arrival, I went to reception to raise my concerns about the room and overall atmosphere. I asked why the room was so dated and whether the hotel mainly catered for older guests. The staff member simply apologised but did not offer any solution, alternative room, or mention the “first stay satisfaction” policy. This was very disappointing, as the issue could have potentially been addressed at that time.

The spa facilities were also poor, with a small pool and worn, mouldy sun loungers. Breakfast was limited and did not match what was advertised on the website — items such as smoked salmon were not available.

Drinks are not included and are expensive (around £10 for a small glass of wine), which adds significantly to the cost.

Customer service after the stay has been equally disappointing. I was eventually contacted by a representative from customer relations (Sharon), who advised that we should have stated that we were leaving the hotel at the time in order to receive any resolution. This is unreasonable, as we had already raised our concerns on arrival and were not offered any help, alternatives, or information about such a requirement.

It is not acceptable to expect guests to abandon their stay in order to be taken seriously, especially when concerns are raised appropriately at the start.

Overall, it feels like the company invests heavily in marketing, but the actual experience does not reflect what is promised. We feel that our holiday time and money were wasted and would not return.

Very disappointing experience – not as advertised

I stayed at Warner Hotels – Bodelwyddan Castle with my wife from 6–8 March 2026 and unfortunately the experience did not live up to expectations.

The building itself looks impressive from the outside, but inside the hotel feels dated and overcrowded. The atmosphere was not what we expected for a relaxing break, with most guests being significantly older, which made the overall environment feel quite limited in appeal.

Our room in the main building was very basic and outdated, not what you would expect from a hotel marketed as a castle stay.

My wife raised concerns at reception shortly after we arrived, but nothing was done apart from a simple apology. No alternative options were offered, which was disappointing.

The spa facilities were below expectations, with a small pool and tired-looking seating areas. Breakfast was also limited, and some items advertised on the website, such as smoked salmon, were not available.

Drinks are not included and are expensive, which adds significantly to the overall cost.

Overall, the hotel feels very different from how it is presented online. Unfortunately, we would not return.

We visited Cricket St Thomas Warner Hotel for a 3 night break having visited the hotel some 21 years ago. The room we had was amazing, the grounds were beautiful and the staff were friendly and helpful. Paid for lunches in the cafe areas were very good and reasonably priced. So why the low score - well the food included in the deal was truly awful. I can honestly say it was the worst food I have eaten at any establishment I have ever stayed at. Breakfast was a buffet which had low quality food which was cold with leather bits of bacon, often pale looking cheap sausages and fried eggs which were not really fried at all. Dinner was table service for starters and pudding with a buffet for the main meal which was beyond disappointing. Our first evening we ordered garlic mushrooms which arrived in a breakfast bowl with a weird curdled slightly garlicky sauce, and it was cold. We had no further starters and stuck to getting a bit of salad. The buffet generally consisted of a roast with roast potatoes like bullets, overcooked veg and not much else. Pudding was terrible - I had a cheese board which had cheddar which had obviously been left out, mouldy grapes and stale biscuits. I also had a sloppy treacle tart which was described as having an almond brittle but arrived with blanched flaked almonds on top. We also had a banoffie tart which has tough pastry, a runny soup like mixture in it with squirty cream on top. Not the food that shows in their brochure or on their TV adverts with chefs perfecting amazing looking food. There seemed no point in complaining as there was nothing else to eat there and it wasn't the staff's fault, they have to work with what they have. It seems that Warner have decided that they can make alot of extra money by serving what can only be described as school dinners done badly. Very disappointing and totally ruined the stay. I cannot say what other Warner hotels are like as I have not been to any of them, but based on this experience I wouldn't want to try.

We booked a three night stay at the Wales Bodelwyddan hotel from Friday 13 until Monday the 16th. We booked this to celebrate our wedding anniversary. In arriving at the garden lodge which we paid £887. On Friday the foom was freezing. We phoned the reception and they told us to make the setting on the thermostat, it had no effect. Phoned again. Maintenance arrived checked the electric fire, it wasn’t working, checked thermostat and blowers not working, he said he would check and return, he didn’t return. Called again after several hours a portable radiator arrived, not effective in a two room apartment, called and told give it time to warmup, called again later then another radiator arrived, also asked for over blankets for the beds as they were cold, one blanket arrived cold and damp, sent it back, two blankets arrived also cold and damp. Returned them. Saturday we have been enjoying the facilities, we went out in the car to keep warm. We called reception and discussed the total situation but no further response to improve things. Sunday we decided after all the frustration and stress we decided to return home. At the reception we explained why we were living and how disappointed we were. We asked for a refund for one day as we were going home they offered us only £50. They then offered an alternative room for da. We said why wasn’t we offered that on the Friday. The was a complete lack of communication from the between. They apologised. We asked againf for a refundof one day but they refused. Would we recommend them certainly not. John and Jean Daley The manager contacted us and offered if we rebooked for three days they would give us a fourth day free, we refused the offer. On the 17th March they have offered us a refund of one third of the original price and apologised again. We have accepted the offer. I must say that if they were more receptive for a discussion on the day we were leaving there would we know need for e mails and this notice with Trust Pilot. We are pleased communication was achieved. Thank you the Management at Warners.

Nice room
Beware in the bars at Alvaston don't know the difference of double measures for Spirits & Fortified wines

Mt dear wife and I are very senior pensioners, and as our yearly treat we book into a bungalow close to all the amenities , an my darling wife is servery disabled. Sadly last year suffered a stroke!. But this year, due to new changes in there customer booking system, They have lost all the money we have saved up! and Paid them and have a "Paid in Full Receipt" Still the refuse to let us have our much long for 5 day Holiday!! What SHOCKING TREATMET FOR PENSIONERS THAT HAVE SAVE MONEY OUT OF THEIR MEGAR PENSIONS! to have their Little break! even our wonderful little Cat! cannot have his booked April Break!1 The management Could not Care less about its loyal clients, or Customer Service, despite it being their own booking error! We pointed out in one of our many letter's "That no Staff Member Would Issue a Conformation Paid Invoice Clearly Showing a Paid in full Nill Balance without receiving in their Hand either full Cash or Card Payment would They?.
Still the management did not want know, so we have lost some £850 that we cannot afford to lose: Does warner care NO THEY DO NOT!! One other Point to make " In the Changes all the SHOOTING, ARCHARY, AND OTHER EVENTS THAT WERE PART OT THE HOLIDAY PACKAGE ARE NO LONGER FREE!! SO THEY ARE MAKING CLIENTS FEEL RIPPED OFF!! That what people were saying at dinner last year!! Thank you for Reading!!

Booked a break 5 hours drive away specifically for the entertainment choice. The entertainment has been changed to something I wouldn't travel 1 hour for let alone 5 hours. Spoke to a lovely girl on the phone but really was no real help. So I can either pay more to change my break or stick with a break I never would have booked so not happy

Booked a short break at Corton Coastal Village. Unfortunately we had an accident last week so couldn’t go. I asked if I could either get my money back or change the date of our break. I was told that as I hadn’t taken out their insurance I couldn’t do this.
First time I have tried to book with Warners, it will now be the last time. Very disappointed.