Warner Hotels Reviews 4,025

Been trying to phone up all morning. Should have been going to Thoresby hall on Monday 9th but my other half is ill, with Sickness & Diarrhoea. You would think someone would answer.
What a way to to run a Business.

W stayed at Bodelwyddan Castle Hotel from 2nd March to 6th March 2026 and had a wonderful holiday.The Hotel is wonderful with beautiful extensive and well kept gardens.Our room was clean,comfortable and warm.The food in the restaurant was hot and well cooked with plenty of choice. Entertainment was excellent . The only downside we found was on the Wednesday evening when we entered the Mulberry Suite to watch The Jersey Boys film which was due to start at 8.30 pm.We arrived just after 8pm to find the building empty and mostly in darkness. The only toilet with a light was the disabled.The room was also cold.Other guests started to arrive but still no member of staff appeared.A notice explained if you wanted a drink to scan the QR code and a member of staff would bring your drinks as the bar was closed.The QR code didn't work so we had to go across to the main building to order drinks.The waitress who brought them seemed very suprised at the lack of staff and how cold it was.Shortly afterwards a member of staff came to turn the fire on follwed by another member of staff who turned the film on.After that no one else appeared. Other than this we had a perfect holiday and look forward to returning'

Maureen from Wigan

Beware - If you book a spa break and they decide to close the spa - tough cookie you can't cancel and you won't get any money refunded. We have stayed at several Warner hotels ovet 20 years and been to Thoresby Hotel at least 5 times. I booked a 4 night break to celebrate my husband's 60th birthday. The hotel and spa were being refurbished and their website stated it would be completed by the end of January. 7 days before our visit they sent an email 'counting down to your break', and on the 3rd page it said unfortunately due to essential maintenance the spa would be closed from 23/02/3026 to 27/02/2026, the entire length of our stay. I contacted Warners and asked to cancel and be refunded. No, they wouldn't do this. We had no option but to go for the spa break without a spa. At the hotel they stated the refurbishment had been completed and the spa reopened the previous week. Yet they needed to carry out essential maintenance a week later ??? On the 2nd day of our stay they put a letter under our room door apologising for the spa being closed and offering us £15 per person discount if we booked another break - not likely. After complaining to the Duty Manager we left after two nights and obtained a refund equivalent to half of the original cost. Compensation has been refused for the lack of spa facilities - apparently these are subject to availability. The notice as you enter the grounds states ' Thoresby Hall home of the Blue Room dining and The Spa. Their website states - 'Everything taken care of. Enjoy the freedom to savour every last detail and leave with that special glow, with breakfast, dinner, entertainment and a luxury spa included in our price'.
We didn't leave with a glow!! Shoddy customer service and misleading advertising. A birthday celebration ruined, we will not stay at a Warners Hotel again.

My wife and I booked a 3 day break at Warner's Thoresby Hall 27th Feb there was no way to book a room with walk in shower on the site so had to phone head office who explained that rooms were not allocated until the week before and special requests attracted an additional charge £20-00 to pre book which we did were allocated a room number and paid. Upon arrival we were met at the gate given a key card and proceeded to the room "Behold" no shower so no facility for my wife to use as she is disabled and cannot access a bath. A return to reception reveals a lady who insistently advises all is full and persistently asked what we wanted her to do as she has no rooms, getting a little annoyed we eventually(40 minutes later) attained attention from a manager who undertook transfer to a room with the facilities pre-paid for Agreed to refund the pre book fee and issued a new room access/charge card, Throughout our stay the charge card room number was refused at bars and restaurants and each time we had to explain the issue. On our return home we find charges to our card for a room we did not occupy and no credit for prebook charges We reported back on two mediums but to date 6th March we have no response .
We had booked evening meals Market Kitchen, it took a while to find on the lower ground floor were shown to table and ,that was it, the place was heaving with people all pushing to access the bits they needed and it proved almost impossible to guide my wife through the morass and carry two plates (she walks with a stick) by the time we were done food was cold and we were both shattered , There is no assistance for anyone every aspect is serve yourself, We were fortunate to book the blue room for meals after that first disaster but that costs an extra £54-00 a day for dinner and breakfast service. The evening entertainment theatre is likewise very crowded and dimly lit three people tripped and fell over steps in the time we were there.
Whilst Warner's appear to aim at the older generation if you have any sign of infirmity or age related instability this is not the place to stay You also need to be a wiz with mobile apps and q codes to find out anything which is going on

On my two trips using Warner I found the disappointment in a different way
The 1st trip room is comfy & clean The restaurant is poor in need of a good clean with the food not very nice.
My 2nd trip the room was very dirty and woken-up at 6 am on my 1st night (delivery) my 3rd night 530 am Biffa bin collection,
Restaurant was of better standard but still had a few poor points dirty glasses the main one.

Thoresby Hall Hotel, Nottinghamshire.
9th February 2026, room 254
This Hotel has been my preferred choice for some time; however, I visited on the 9th February 2026 and was slightly disappointed that the hotel had undergone a refurbishment and altered the buffet layout in the dining hall/restaurant. The old layout and food quality was far superior before they changed it to the present set up it really is a case of 'If it's not Broc Dont Mend It' because of the new setup, there were long queues to select your food, along with queues to get into the dining area. They need to be SMARTER at getting guests seated. Unfortunately, I am returning in November, not really looking forward to it!
Raymond Taylor.

I really enjoyed my recent 3 night stay at the Bodelwyddan Castle in North Wales. I especially liked the location and the nearby parkland which was good for walking about. I found the staff super friendly and nothing was too much trouble for them. Food was really good and I quite liked the buffet arrangements for breakfast and evening meal. I stayed in the main building and found the room to be absolutely superb.

This time last week we should have been celebrating our wedding anniversary with 4 other couples at Bembridge, For some reason our ferry was moved to Lymington whilst all 4 other couples departed from Portsmouth. I had heard about the ferry bump and called Warners customer care & Bembridge Reception and checked with Warners ai chat - all records have been kept - to be informed there were no ferry issues! Despite this reassurance I received an email the afternoon before travel to advise our ferry had been moved to an earlier inconvenient time departing from Lymington. We live 3 miles from Portsmouth ferry port - why could we not just travel from Portsmouth as the rest of our party did? Our friends who live in Walton on Thames area did travel by ferry from Portsmouth - I want to know why we couldn't have just been fitted on a Portsmouth departing ferry as they were even if it had meant changing ferry time which would have been possible whereas departing from Lymington was not at all convenient as we'd have had to leave much earlier and travel to Lymington. As a result our trip was cancelled and the paultry voucher says we had to cancel due to illness - we weren't ill just didn't want the inconvenience of having to get up very early in order to drive to Lymington when our friends were still being allowed to depart from Portsmouth - they had a lovely time celebrating on our behalf and were even offered to stay an extra night which half the party did. I have my own travel insurance but as the problem arose as part of the complete booking with Warners I don't see why I should be penalised. We have been offered a very ungenerous voucher which has to be used within 6 months by a very unpleasant, rude customer advisor who advised I should claim on my own insurance - something Barclays insurance have confirmed is not my fault as the entire booking was made for the hotel and ferry crossings with Warners. This dreadful treatment has really made me question whether to spend our money elsewhere rather than to a company with shocking customer care advisors who finally agreed having talked to a senior advisor that we should be allowed the ungenerous credit note to the same value that we had already spent to enjoy our wedding anniversary with friends. The whole weekend for us was a huge disappointment and left me feeling very angry with Warner as I did try on 4 occasions to find out if we could still travel from our nearest ferry port - only to find all our friends who didn't even check - were allowed to depart from Portsmouth! I wonder how everyone else would feel about this treatment. I have already emailed, called 4 times and posted on Facebook and sent a letter Signed For to Warners CEO Paul Pomroy but still not had a single reply let alone an apology for ruining our anniversary weekend away with friends!

At Heythrop park this weekend so far its been amazing big shout out to Louis he has been super helpful as our first visit here he took time to explain how it works especially the VIP and booked our table for us fantastic thank you so much 🤩

Just tried to ring Studley castle regarding an issue at a previous stay but gave up after 2 hours listening to their music. This is the fifth time I have tried to call them. Their customer service is non existent. Don’t waste your money as if there is a problem they don’t want to know !

Alvaston Hall We had a wonderful 5-star stay at Alverton Hall Warner Hotel and couldn’t fault our experience.

From the moment we arrived, the reception staff were welcoming, professional and always very helpful with any questions we had. Nothing was too much trouble, and it really made us feel valued as guests.

Our room was exactly as described — clean, comfortable and beautifully presented. It was the perfect place to relax after enjoying everything the hotel has to offer.

The entertainment was fantastic overall. There was only one act that wasn’t quite to our personal taste, but that’s purely subjective and didn’t detract from the experience at all. There was plenty else going on and lots of other activities available, so there was always something enjoyable to do.

We enjoyed our stay so much that we’ve already booked to go again — which probably says more than anything else! We’re really looking forward to returning.

We have just returned from a weekend break at Thorsby Hall.
Warner’s have done too many cut backs and not one person we spoke to had a good word to say and none would book again. It’s gone from a very good experience to a relatively poor experience.
It’s a pity as the hotel and rooms were very good but the dining experience has changed beyond belief. No more table service all self service it’s like being at a standard carvery. Food is also not as good as previous visits.
Day time activities have changed no quizzes which I am sure used to make money for the hotel as people would stay in and take part and buy drinks. Other activities such as archery and shooting now £12.50 instead of free as before.
Cost of drinks have shot up a bottle of Prosecco now over £40 for something that is £8.50 in Tesco.
Rooms not serviced on the your first day after arriving.
They have gone from a very good hotel experience to a very mediocre one. We have been going for many years but this will be our last.

I have stayed at six different Warners Hotels and I am a Club Warner Gold member. I had to change my email address in early December and advised them accordingly. I have since been unable to log in to my account, either to see past bookings or to make new ones. I have rang customer service four times in the meantime however the response has been poor and has not been very helpful. There seems to be an ongoing IT issue that will be resolved 'sometime' but never has been in my case. Surely this is not the way to treat regular customers. I do not wish to make new reservations (as suggested over the telephone) until I have access to my online account.

Just returned from Thoresby (we visit a Warner hotel somewhere every year). It's been upgraded to a RESERVE Hotel and downgraded to 100% self service! We were told that all the other hotels are the same. Noticed lots of people struggling to carry two plates. Room service was reduced, you had to pay a supplement for an upgraded dining experience with silver service and some once free activities will now cost you. And our favourite "indoor activity" the Warner quiz seems to have disappeared! Won't be back Warner!

Stayed at Holme Lacy booked through call centre paid for 2 rooms together as mom has mobility issues and I am her carer, paid for the specified rooms and paid for early check-in. One week before has a call from hotel to say the rooms the call centre had booked were not next door to each other and left a message to give us new rooms but with one room in between, I called the reception staff spoke to Ben who told me he couldn't move us and wasnt prepared to call the customers in the inbetween room to see if they would move, he told me it was my best option, and they had paid for their chosen room even though I had. I asked to speak to a manager who sorted the issue. On arrival our new rooms were not down as early check in and at the arrival hut told we could not check in until after 3pm and go to reception to get money back, it meant i had to seat my disabled mom leave her to go and sort out this issue. Walked all the way to reception to be told rooms are ready but then our suitcases didnt arrive until after 3pm. On check out bar staff messed up billing, went to reception again dealt with Ben who produced 3 versions of our bill with breakfast items on it we didnt have and couldn't explain the bill it was not itemised and told me i had to pay an extra £46 with now clear explanation, I then had to call a manager again as he told me i didn't understand and spoke to me like i am stupid, he had no customer empathy and was extremely patronising. The manager came and couldnt explain why breakfast items had appeared on my bar bill but did explain how the bills were made up which Ben on reception failed to do. The service in the terrace bar is slow in taking orders lots of staff but they are busy standing at the bar waiting for orders to come out to take to tables rather than walking around taking orders, some of the bar staff friendly, better service in the pavillion - I also went to the holiday shop no one on the desk as wanted to book a warner stay at Studley but wanted to discuss the booking face to face as had specific requirements was given a form to fill in which didn't cover everything I wanted to discuss and told to wait for a call, I thought the idea of a holiday shop was to discuss face to face this was 11am in the morning

Evening of 21st Feb, last night, tribute Cher. Having stayed at Lakeside many times I have to say last nights tribute was 1st class. Best ever. Well done Warners.

Studley Castle midweek two day break
Generally we was pleased with the Castle Room . Relaxing and the Service was generally good.
There was lots that could be better with little cost.
On arrival queued to check in at the last minute we was asked if we had information pack from another person in reception. where you get some info and blank keys . The information pack was useless as was any information on line using the QR code . meal times advertised is confusing and the only real source of information was from other patrons. Our room was clean but the shower drain was blocked and over run the base . The sinks had flip plugs but you could see they had not been cleaned . ( watch three in a bed) the twin sinks where g reat but the hand wash to one side of the sinks not in the middle.
The biggest disappointment was the entertainment. it was clear the residential singers and group where "performing" music for a generation passed . Midweek the clientele are more senior but Burt Bacharach really .Music enjoyed by the eldest clients parents . The music of the era was sung by artistes that performed with passion not singers that where just singing the words. similarly with the Country and Western performances . The offering needs to be more 70s, 80s. The performer Lascel Wood was brilliant and made up for the below average fair offered before and after. Food offering was all ok but would suggest that the Carvery needed to have two stations likewise the cooked breakfast station. as the Queues where silly.
Will we go again or try another warner hotel? may be when we hit our late 80's.

Had to cancel a holiday last minute due to ill health, customer service was appalling, the operator dead unhelpful and only interested in informing us that we would not get a refund, we are insured so this was not and issue. Warners steady decline in service will only lead in one direction.

Disappointed. Online Warners are offering a premier room for £456 pp. I contacted Warners to ask if we could upgrade from our standard room to the premier. I was quoted a price of over £1300, which is £400 more than the currently offered price. I was told by the assistant that they could not price match the online offer. Again no consideration for loyalty. We will re consider our holiday options in future once we’ve had this break.

The went to Lakeside and it was the equivalent of to going to Butlins.Accommodation was in dire need of updating and we found that even paying for extra for a Supreme room there have been many cutbacks to the extras offered.The nicest thing about the was that it overlooked the water.
Hygiene training needed after I lost a whole day to food poisoning and I witnessed a piece of cheese being brought to the table with the waiters hands!
The entertainment made that trip with a fantastic DJ plying every night and two really good main acts but all in all I would never return to Lakeside.