Warner Hotels Reviews 4,025

As a regular visitor we were very disappointed with our trip to Nidd Hall. Activities previously free are now charged for, there is no breakfast service any more creating long queues at toasters, drinks machines and for breakfast meaning it was cold by the time you got it all together. Omelettes no longer cooked while you wait just preprepared and put in trays to keep warm along with other breakfast items. Noticeably less staff for evening meal meaning slower service and delays clearing used plates away.
The main entertainment “Rockloaf” was superb but costs could have been better cut by running the main show earlier (and winding everything up earlier) and cutting the boring singers out instead of the other changes which spoiled the whole stay. Most people left after the main show anyway.
We already have another trip booked but it will be our last.

We were so looking forward to our stay at Nidd Hall. On a positive note the gardens were beautiful
(although, the outdoor activities were neglected) The entertainment was good..hence the One Star! But as for the rest we were sorely dissapointed. .....
To kick things off..
* Upon entering our room, it was freezing cold.
* Blind in room was broken, reported twice - Nothing done. Resulted in lack of sleep with light coming in.
* Light shade on ceiling full of flies & also flying in room.
* On first evening in Brasserie; food was very basic and luke warm & was advised it was the same menu every evening. Asked to move to buffet style dining for evenings. This was agreed but no specific table provided so we had to wait for a free table. As a rule of thumb I always wipe cutlery before using. My fork was covered in curry from the previous evening. Changed the fork.
* Next morning; breakfast cups on table deep stains of tea. Changed again.
*3rd day; Room clean; well, there wasn't one..bins emptied but that was it.
The worst thing was upon our final day. Again, I always strip beds. I wish I hadn't. The Duvet was filthy with blood & bodily fluid stains. The pillows had no protectors and were also badly stained. All masked by 'clean' sheets & covers.
Had we known this we would have left imediately. It made us feel physically sick.
Complaint made & photos sent to Warners. Requested refund. At no point did anyone advise why things were in such a condition, except that the staff were busy getting ready to host K. Jenkins.
After various challenges made compensation was awarded but in no way reflected the disgust that we felt.
My advice to anyone staying would be to strip the bed before deciding to stay!

We have just checked in to Thorseby Hall. We have the Tuddlesbury Suite. We have a scrap of loo roll, no drawers to put our clothes, no chair at the only mirror to do my hair. Really?
Surely these are the most basic requirements. Why are we always disappointed?? We have been to Warner's many times over many years and Thorseby Hall has just had a refurbishment.....
The only positive is the market kitchen looks nice.

Did Turkey and tinsel at Gunton 2024 it was so good we were looking forward to our break this year ie 2025 what a difference and not for the better especially the food
Watery soup
Burnt and tepid food much less food choices than last year all buffet now
My friend who came with us couldn’t get over the cost of a mince pie £4.10 for little mince pie which we promptly sent back
Is it the same now across the whole group
This has been a good product don’t spoil it get it back on track please
Looking and some of the most recent posts a lot not positive also illnesses my husband and friend took ill hours after having a meal both had the same I was ok didn’t have what they had, we reported it and were promptly sent to stay in our rooms with meals being brought to us left overs not taken away looks like it has been across multiple hotels so in that case extra cleaning should have been done throughout the day and more hand sanitisers brought out and enforced
We were told nobody else had a problem 🫤
We have put our concerns in a seperate email and expect a prompt reply
We got a response today a £30 voucher to spend on our next holiday which is at Nidd Hall really do hope that they take all the feedback on here and improve food wise as it’s going to be buffet mainly from now on
Watching some of the adverts recently food wise this was not our experience this time please Warners pull this back and take another look at the dining experience

We stayed 23-27 December. We booked a year ahead as Christmas 2024 was excellent. Unfortunately the changes to food served made to upgrade to a Warner Reserve was dreadful. Hot food was served lukewarm. An example of Christmas Eve lunch was jacket potatoes, chips, baked beans and lasagna. Last year was fresh hot vegetables and moist roast meat. No more excellent salad and deli area. Instead the worse buffet food you can imagine. All this for £2,600 for 4 nights. Not even a paper Christmas tablecloth on Christmas Day. We checked out on Boxing Day. I have filled in online complaint form and waiting for response.

My wife and I have been warner club members for many years and seen sadly many many changes some of which one can understand given economic times, but now it is becoming worst. The original family of Warners which was fabulous as a relaxing holiday only establishment has now turned itself into a hotel as well, thanks to the investment masters Blackstone who pull the purse strings of Bourne Leisure who the
Warners family sold out to. Hence the cut backs and people wandering around all over the place at night and during the day some of whom could be just about Anyone! SINAH Warren has always been our favourite and we have lost count of our many visits. This latest on 12th Dec 2025 for the weekend was a short rest before the Xmas running around. The accommodation has changed slightly and sadly lacks some of the old nice bits and pieces but all the same comfortable and clean and serviced as best it can be given present constraints. The restaurant is just fine, yes lots has changed some not so good but in the main much for the good especially makking ones own drinks from dispensers, we appreciate perhaps disadvantage persons might struggle but there is staff to assist. The food is excellent provided by the head Chef who I and my wife once met - a very dedicated man who is proud of his position is thought highly of by his staff, and always willing to receive customers comments.
Entertainment is just fine provided by the lovely Amey and we were even more pleased to see that one of the
latest additions we saw to Ameys lovely ladies back in May ' The Rocket' the .lovely Rebecca was now in full swing with influx of her Scotland.heretage.
I think the lady who overseas the Bar service Beth does a good and sometimes thanksgiving job, we appreciate the prices are ridiculous she has no control over those but her staff do their best to please a non stop customer demand and at times it is quite hectic.
People, who write unhelpful write ups about Sinah should think twice - it is not the staff it's the owners!
The staff are all brilliant and try their best.
See you again in May
Ron &Jean

I have just done turkey tinsel at lakeside Hayling Island, it was the worst break I have had in a long time.firstly though the warners entertainers were good and worked so hard ,one scheduled act did not turn up they covered for him,they were understaffed so the food was always running out,not good quality food either.one lady cooking omelette etc was brilliant helpful and hard working there were good waiting staff ours did not seem interested, my room was SMALL.only cleaned once in the 4 days I had a fridge ,why nothing was put in there no milk no water no use.there were so many holidaymakers complaining so this is a genuine review...buck your ideas up warners and improve food and staff training

Currently staying at Norton Grange in the isle of wight. This is our first holiday with Warners. Easy check in, welcome drink and mince pie, functional and comfy room. Varied entertainment, all very enjoyable. Excellent quality and variety of food. Very friendly staff. All the guests appeared to be having a good time.

Staying at Cricket St Thomas for the Twixmas break. We have been doing this for the past 10 years at various sites. No more, the standard has dropped beyond measure. So many issues with no one available to speak to. Room service, once in 3 days!! Come on, really. Nearly £1000 for a three night stay, absolutely so wrong on many levels. Hopefully, Warners will buck their ideas up or I hope they lose their customer base, because they don't deserve to be in business.

CAN anyone tell me how to contact WARNERS. I have been trying since 2nd January to contact them by phone, online chat, even email. I am at the moment holding on the phone, so far 39 minutes. I have tried so many, so many options. All I want to do is cancel the holiday booked for this year!! What on earth has happened to them! 😤

Arrived to check in at 3pm at Heythrop Park as instructed, had to queue for an hour in the car waiting to check in, then a further 40 minutes at main reception to collect complimentary drinks vouchers that the guy in the driveway did not have, only to find the drinks vouchers are not accepted at any bar because they are for a welcome drink which we were never offered. Don’t bother trying to use their “First stay guarantee” as they will kick you out immediately and you won’t get the refund

What a shame.
Food great, good selection and well presented.
Beds AWFUL! If you can’t sleep on a board don’t stay at Lakeside it’s literally that hard, I came away to rest and you simply cannot do that, the room also doesn’t seem to heat up too well despite the radiator being set at its max.
Would I stay again? 100% NO total let down.

Booked a four day break to Heythrop, over the Christmas break. Stayed there the year before, and really liked it, so for the grand price of £2200, we thought this visit would be something special. It ended up being a littany of disappointment. When we arrived at check in, the keys to our room were'nt available, and on day 2, there was a fault whereby the said keys did'nt work, so we were locked out of our room. The menu, which we were so enthused about on our previous visit, has been massively cheapened down, and the food was complete dross. The Christmas dinner in 'Brasserie 32' was a nightmare, as the staff had lost control of who ordered what (both food & drink orders) - it was a complete pantomine. I ordered a Jack Daniels, and received a Whiskey, so I flagged it up, and eventually received another Whiskey! Was told that the charge would be removed from my bill - just received the bill today and it's still on there! The meal itself was dreadful - the roast potoatos were of the frozen for quickness variety, and the waitress served the dessert, not knowing if it was Christmas or Sticky toffee pudding! So putting it to the taste test, didn't give me a conclusive answer either way!!! The lunchtime sitting was a complete disaster, and the atmosphere in the Dining room bore that out. One seated guest, greeted an incoming diner with the drole comment 'Welcome to Faulty Towers'!
The entertainment was average, the staff were generally miserable, the menu's were poor with little choice, all in the auspice of such a great venue.
Whatever has happened to Warner's of late, they will ultimately pay the price, with their clientele seeking out alternatives.
We had another break with deposit paid in the summer of 2026, planned for Thornbury Hall, but based on this latest (& last!) visit to Heythrop, we have decided to cancel it. And contrary to the past, where we raved to friends about our stay at Heythrop, we will now advise those friends to stay away from Warners at all costs.

We left a day early, as we couldn't wait to leave ...... says it all! Christmas 2025 will be memorable, but for all the wrong reasons!

Whilst Heythrope is a beautiful old house with splendid grounds it is NOT accessible for older or disabled guests. We were shocked - a long way from the carpark to check-in with no option to drop off at the door, no trolleys, no help. The layout is confusing with heavy doors, poor signage and long long walks to the restaurants and theatre. The spa took a 12 minute brisk walk from our room including several staircases - there is no way the elder members of our party could make it. If you can do stairs and long walks, don’t mind queuing for restaurants, and don’t get confused by floors that are labeled -1 and -2 so you’re never sure where ground floor is - then there are some lovely rooms and grounds to explore.

I am very disappointed with Warners. We booked a 4 day Turkey and Tinsel break at Gunton Hall.

We have had several breaks at Warners and enjoyed each one, however, as we are both in our 80s we thought we would enjoy one final break as with failing health we are unable to enjoy any further holidays away.

We had over £780.00 in a holding account from a previous break, that we had to cancel through ill health, together with a voucher for £229.00 we received from a break earlier in the year when because of a major electric outage at Gunton hall we got sent home early, making a total of our money held by them over £1,000.

Three weeks before the start of our break I wanted to check our dining times so I went onto our account to check and it showed there was no booking. I phoned customer service who told me the booking had been cancelled, this was of course a shock to us, I asked who had cancelled it and was told the break had not been paid for by the due date.

When I booked the agent I spoke to said the payment would come from the holding account so we thought all was well. It transpired that through incompetence by Warners staff this did not happen. We had not been notified that the break had not been paid for, either by email or phone call, therefore the booking had been cancelled and that the room we booked was no longer available. We were offered various other garden lodges which were no good to us as we could not walk from them to the main building with all the amenities, particularly at night.

In the end we spoke to a lady who admitted the problem of the cancellation was entirely their mistake but the room we had booked was not available. She offered us several alternatives which were not suitable to us. I said that the only alternative was for us to receive a refund of all the monies held by you. She said she could not do this but would issue us with a voucher. As this was to have been our final holiday this is of no use to us.

Despite taking out Warners insurance we have been told that in order for us to possibly get any refund we need a doctors letter stating that due to our failing health we are unable to take another break with Warners for the next twelve months. Then and only then will they CONSIDER a refund.

Therefore despite admitting that this whole episode was caused by the incompetence of their staff they still will not just return OUR money.

As you can imagine this whole episode was a total shock to us and has caused us a lot of distress as this was to be our final break away. I am very disappointed that a company such as Warners has treated us in this way. The only thing I can be grateful for is that I wanted to check our dining times otherwise we would have made the long journey to Gunton Hall only to be told there was no suitable accommodation for us.

It would seem that a once very good holiday company is fast going into rapid decline and from the many one star reviews don't deserve to remain in business.

KEEP AWAY FROM THIS COMPANY.

Staying at Thoresby Hall Hotel for a very expensive standard room Christmas Break. Let's say that the experience is nothing special just more Christmas trees and lights plus a Christmas Quiz and fireworks.

The hotel is generally cold (room is OK) and the main dining area is next to the Spa so you get a lovely smell of Chlorine on the way to eat. Personally I would prefer the smell of freshly cooked bread.

Now to the main issue, the food is disgusting. The evening meal on Tuesday was tepid and the beef so over cooked (burnt) and dry it was inedible. So to breakfast on the Wednesday again a tepid selection of food with eggs that had been under the heat lamps so long they had gone like solid plastic (I returned two of them but was unable to get a runny fried egg in exchange either time) supported by overcooked but cold sausages. The highlight was the porridge which was at least hot, well until you put it into stone cold bowls.

Lots of guests have been complaining so it remains to be seen if the Christmas lunch is hot and edible and the mostly dismissive management, who leave the front of house staff to shoulder the complaints from guests (I really feel for them as it's not their fault), have done anything to correct the issue.

Outside lighting is poor and the sign posting to reception from the too small carpark is non existent.

The highlight of the morning's entertainment, the general knowledge quiz, was held in a shared bar area with no available seating whilst the main auditorium, which could have held all those that wanted to do the quiz, showed an old film.

As I only live about 35 miles away I've gone home for the day to sample hot food and proper home cooking, oh and a decent soft bed.

If I had to some up the experience imagine paying a premium rate for Butlins but without a decent chip shop on site, no fun fair and awful food.

Don't be taken in by the advertising this is not a posh hotel with fine dinning and high quality entertainment. Think Premier Inn plus Butlins plus cheap local café. Can't comment on the Spa though which may be very good, apart from the chlorine smell (look up why you get the smell of chlorine from a pool).

Recommend Warner's - No. Come again - No.

This is based on a free visit as the break was paid for me by someone else. I would be even more disappointed if I had had to pay myself. Probably why it gets 2 stars rather than 1 star.

Stayed at nidd hall 19th to 21st December we noticed a few cleanliness issues in the restaurant dirty glasses we had to send back ! Dirty cutlery,arrived home and now we’re both ill with stomach bug ! Really disappointed and now we can’t leave the house to visit our family or Elderly parents !

We booked 2 nights at Nidd Hall, despite being concerned about negative reviews, but comforted by the refund policy. If on your first visit, after the first night you are not happy you can request a refund, which you will get in 5 to 7 days.
We had some problems with the room and restaurant and decided this was not for us. In summary did not get what we expected for the price. So went to reception and were informed that we would definately get a refund.
It is now 19 days later. I am getting no reply to e mails and cannot get through on the phone. If the refund comes through in the next few days I will update this, but at the moment I would say dont trust the refund promise.
Update, received the refund 4 days ago (30 days after visit), but had to 'fight for it'. Anyone deciding they want the refund should make sure they get confirmation in writing before they leave.

One of my favourite warner hotels, sadly lacking on this visit. One ordering tea and coffee on arrival One cup of cold coffee arrived the cake arrived 10 minutes apart, trying to find staff to remedy this impossible. Checked into room, no towels after complaining twice they mentally arrived, also found 1/2 empty satchets of hot chocolate on the refreshments tray. In the evening when going for our meal in Brasserie 32 told waiters twice I did not eat beef or beef products my meal arrived with beef gravy, the lovely waitress Sally who I had been discussing a festive tea for the next day recognised me and took the meal away straight away. The entertainment as usual was superb... unfortunately on our last morning I woke up not feeling quite right our journey to our next destination was me being extremely ill and vomiting the previous evening meal. I called the hotel to inform them in case there was any other cases of guests being ill. Come on warners I have had great holidays with all of your hotels over many years.. you need to up your game

WARNING - AWFUL CANCELLATION POLICY!!!

Had to cancel 2 Warner holidays - 1 due to a death in the family, and other due to a work commitment. Had a cancellation policy both times - and both times Warner refused to issue a refund.

AVOID WARNER HOLIDAYS!!!

We've not arrived yet but the service, so far, leaves a lot to be desired. We're hoping the service at the venue is substantially better!
We booked for a 4 days Christmas break at Studley Castle, several months ago and everything appeared to be as you would hope.
However, since booking (and paying!), trying to contact the hotel itself or Warners Customer Service line has been virtually impossible and literally taken up hours of our time!
This is our first time of trying Warners and so had a few pre-arrival queries. We've tried phoning the hotel on countless occasions at all times of the day and evening and NEVER got a reply!
As a result, we've tried phoning the Customer Support Line and invariably been informed that they are extremely busy, waiting time stated to be up to 25 minutes, but still not answered after 45 minutes and so invariably gave up!
However, it appears that response times can vary, possibly depending on whether you've paid or not! As a trial, I tried calling and selecting 'new bookings' instead of 'already booked' customer queries and guess what, I've been answered within a minute or two. Amazing!!
In addition to the appalling telephone service provided, when trying to contact the company, there are repeated recorded messages stating that the online booking service is down and they're trying to fix it, and that the online pre-arrival credit card registering service is down and they're trying to fix it!!
We're just praying that the service at this 'not cheap' hotel, is an improvement on the service we've received from the company so fare.
Watch this space for a post-Christmas update!