Warner Hotels Reviews 4,025

In the weeks running up to our visit to Thoresby Hall I tried four times, without success, to speak with the General Manager (Claire Fletcher) trying to resolve a problem caused by her staff. Perhaps Ms Fletcher’s inability to find time to communicate with is reflected in the Hotel’s approach to staff training?

Whilst we found a few members of staff that were helpful and supportive (eg Lorna & Caroline) the majority were surly, unprofessional or disinterested. Moreover, the Hotel charges exorbitant prices for a mediocre service (eg over £270 per night (just for the room) that wasn’t properly prepared for new guests and only gets serviced on the 3rd day). And their cancellation policy is breathtaking (WARNING: read it before booking!).

It would be too easy to write a list of criticisms about this hotel and its management but many have already been penned by other guests, on the Thoresby Hall’s Facebook page.

In short, there must be thousands of hotels in the UK where guests would be respected and treated better than we were at Thoresby Hall.

Take my advice, book elsewhere.

Sorry we are regular visitors to Warner hotels breaks but when visited our last Warner break we noticed that several changes have now been made.We were unable to order any specials for breakfast also you had to make your own tea or coffee and toast.Also very disappointed with the quality of the evening meals and service.

I cannot believe I'm writing this review before our stay. Ref 13925992. Tried numerous times to organise dining and parking because of disability and experience with the company before. They never answer the telephone, you can get a call back and they can transfer you to the hotel you are staying at and they don't answer the telephone. Today I have been on hold 3 times so far 48 minutes no response. Poor customer service. I will let you know if this review forces them to respond and deal with our request.

We have been going to Warners for 30 years and always enjoyed it, the last few times have been awful in the respect of cutbacks. We went to Bodelwyden Castle 2 weeks ago and dont think we will go back again. The food is the same menu week after week, queuing up for ages to get a table in the resturant. All the activities have to be paid for now (they where free at one time) Drinks and cocktails are priced over the top, the rooms are serviced every 2 days, if you stay for a 2 day break you dont get a change of towels etc. The shows are ok but they do the same ones over and over again, have done for the years we have been going. Just nothing going on in the daytime. No line dancing any more. The twixmas breaks used to have complimentary bucks fizz or mulled wine and mince pies, not any more. All in all its not the lovely experience it used to be, its expensive which was ok when it was good but its not value for money any more. Lots of people have commented on the cut backs, come on Warner get back to the way you used to be.

Ok let’s start off by saying we have been regular customers of Warner hotels and have recently returned from alverston hotel Crewe.
We booked again this year at the Runnymede Hotel for a group of 8 people and paid the supposedly discount price of £3400 for 4 delux rooms at this fine hotel (no complaints there). The complaint I have is that we have just found out that these rooms are £550 per couple rather than £840 we paid last year with our supposedly massive discount?? Now whilst I understand that prices go up and down and cannot be guaranteed, I called customer services (Sarah) and explained all above and mentioned I could understand £50 - £100? rise in price but Definitely not £300!!!!! What is going on! Just looking for maybe an upgrade (no) an experience (no) I did not even ask for any money back. What a shame Warner great hotel terrible understanding of customers and fairness to them.

What can I say just spent 5 days at the Lakeside complex on Hayling island. Fantastic place, the woodland lodge we stayed in was perfect. Very warm and modern. Tea coffee soft drinks all provided plus snacks.
The food in the restaurant was varied each evening with plenty of choice. Breakfast both hot and cold choices.
Something going on all day from dance classes to quizzes and sing alongside. Rifle shooting and archery available at a cost. Brilliant swimming pool and huge bowling hall and games room.
First class entertainment each evening both in the main room and piano bar. Fantastic country singer Country Jo was in the piano bar on the Tuesday would liked to have listened to him in the main hall.
Staff were brilliant in all areas of the complex, a special mention to Tina who looked after us all week, Lew who kept the wine flowing and Connor behind the bar in the piano room.
Complex very well maintained and very festive.We would definitely visit again

This had been a favorite place for us but lot of changes, not for the better. Room had thick dust in places, long time since decent clean. Now service is once in 3 days; treats in room now limited and not replenished
3 days of roast, limited vegetarian/vegan option mainly a curry; drinks expensive if asking for cocktail watered down; we were aware of VIP experience but introduction of reserved tables at £25 each unacceptable; Sadly last warners for us

We visited Thoresby Hall from the 17th to the 21st of November. We had to walk down a long passage to a lift to get to our dining area which was accessed down a narrow passage. We had to queue for our food in a makeshift kitchen as there was no table service. We had not paid over £700 to eat in a transport caffe.
The was no spa. No compensation was offered and we had not been notified about the building work being carried out. Will never go to Warner leisure again.

Booked a birthday surprise break, unfortunately wife became ill a week prior to the holiday and even with a valid doctor's certificate if hospitalisations, they refused to cancel it allow a later booking, losing us £500!
Said we should of taken out cancelation insurance (Warner charge £36.50 per person)
Will never book another Warner holiday, what a terrible company to deal with

Went for a 3 day 70's themed break.
During our visit it became obvious that the hotel had an outbreak of Norovirus (we stood behind a man at reception who's wife was really ill). Our activities were 'cancelled due to high levels of sickness in the hotel'.
On Saturday I suffered from Diarrhoea, on Sunday my partner (81) was very ill with sickness and Diarrhoea. I went down and reported it to reception who said the duty manager would come up to the room. I asked if we could have water. About 40 minutes later the duty manager (G***y) arrived with one bottle of water. I asked how long they'd had Norovirus in the hotel as my partner was really poorly. He denied there was a problem, said sickness in a few guests had only started the previous day and then left us to rot. No follow up, no checking to see if we were ok, no advice! We left on the Monday and I was then hit by the full sickness on the Tuesday.
We also had problems with seat allocation for meals during the few meals we actually had. Out of the 3 breakfasts and 3 evening meals we only attended 2 x breakfast and 1 x evening meal.
We arrived late on the first day (something we had advised them of). Due to this we weren't allocated a table. This resulted in us being given random tables. Out of the 2 breakfasts we had, on one we were challenged by one woman on a neighbouring table who was saying 'you're not the same people who were there before' and the other, the 'allocated' table user turned up as we were in the middle of our breakfast. The only evening meal was a joke as we were trailing the guy responsible for giving us a table all around the different rooms and he was speeding away.
Conclusion: I'd rather poke sticks in my eyes than go to another Warners.
This was my first visit, but my partner is a platinum member.

My travelling companion booked our Warners break by phone for a stay in late October 2025 as I have mobility issues and we were told on your website that in order to request an accessible room one needs to telephone central booking as this can't be booked online. We were offered to pay £20 extra p/ person in order to secure a room of our choice / to this day still don't understand what this extra £20 charge was for as we had already paid extra for signature room & surely you wouldn't discriminate illegally against people with disabilities & ask them to pay £20 extra to secure an accessible room?!
So upon arrival;

Rooms

To my utter dismay the room I was allocated was a very long way from reception & the dining / bar area. It involved a walk down various corridors to the lift and then more corridors to reach reception. This definitely was not an accessible room & the phone call that my friend made to request accessible accommodation and to book seemingly did not feed any of my requirements to your hotel. The walk was an absolute struggle for me especially with luggage and a walking stick to contend with.

When I discussed these failings with reception multiple times I was not offered any solutions eg. An alternative room was not offered to me. That's very poor customer service. Perhaps there weren't any available but this should have been communicated to me with remedies such as assistance offered with my luggage upon arrival and at the end of my stay?

This also meant that a disabled parking space wasn't allocated either. The walk to the car park area with luggage for someone with mobility issues is also not convenient as the car park was exceedingly full on all days of our stay meaning we had to park a long way away from reception / our rooms.

Dining

I had multiple conversations with the restaurant meet & greet desk about needing to move tables in order to remove the stairs from my equation of juggling waking stick & carrying plates at breakfast whilst hanging on a stair rail. (Our allocated table was down two flights of small stairs)! I don't have three arms so this was impossible to do. It was reception that told me to speak to George the interim manager - why didn't the restaurant staff suggest this? My biggest complaint is why when we had a late timer breakfast weren't we allowed to sit on an upper tier to eat our breakfast? I was treated like a naught school girl for making such a request! I understand that the waiting staff have maximum diner allocations, but we could have been served our drinks downstairs & then moved upstairs to serve ourselves breakfast & eat. There were multiple tables available and hardly any guests were left in the room. When I also raised the issue with the front dining desk before going into the room they lied and said the dining room was completely full...it wasn't full at all as our preferred breakfast dining time was one of late times. So they had lied to us.

So far I have written to reception at Littlecote and either been ignored on several occasions. Apparently my complaint was sent to central Warners so as I received no response I filled in a Warners feedback form. A lady called Shelly (sorry I can't remember her actual name) had phoned me and promised to send a confirmation email of a paltry offer of waiving £20 fee each for a subsequent trip. This email has not been forthcoming. My friend was also promised an email more than a week ago as she has complained too. This has also not been forthcoming.

I'm in shock that such a disgusting level of compensation would be offered for all the time I have needed to take to try and move this complaint along due to Warner's silence. Plus for all the complete and utter shambles that emanated from the start of the booking process the end of the break.

I hope this receives your full attention and you will consider what remedies we can be offered as at the moment this has left me with marred enjoyment and the thought that we won't be wishing to return to a Warner Hotel for another break.

Just returned from a Turkey and Tinsel break at Alvaston Hall, our favourite venue. Whilst we had an amazing time, this was more due to our group of 8 making our own fun.
The rooms were as expected, clean and tidy with dressing gowns, and snacks etc (signature rooms), but even with the radiators turned to full, were still very cold. In fact, the majority of the public rooms were cold too, apart from the Fountains Bar.
The entertainment team worked their socks off, to ensure that everyone had a good time. The shows were good, the pantomime was hilarious. They certainly have to multi-task with all the jobs they have to do.
As with everyone's opinion, standards have steadily declined over the years and costs have risen. The quality of the food was quite poor. Our dining time was 7pm, but if you ordered a starter from the kitchen, by the time it arrived, the buffet service was sparse and being cleared away at 730, This happened every night. We asked for a restaurant manager, but if there was one, he never appeared. The choice of foods hardly varied for the 4 nights we were there. If you wanted variety it seems the coach parties dining at 545pm was the priority.

Breakfast queues were horrendous if you wanted poached eggs or omelettes.

2 of our party went to play pool in the Cheshire Barn one afternoon, as they didn't want to watch the panto. but it was closed and would not be opening all day due to staffing shortages. This despite a pool competition being advertised, which they had been looking forward to.
Part of the leisure suite was closed as well.
Quizzes seems to be the main activity these days, when there used to be so much choice.

On our first day, there was a problem with our lunch bill. Incorrect pricing and food not arriving. We were eventually told (after several complaints) that the manager would revise the bill and come to see us at dinner that evening. Two days later we went to reception and sorted it out ourselves!!!

We all felt sorry for the staff who work so hard and are under so much pressure. They are in the firing line all the time for things that aren't their fault.
Warners will never resolve things, no matter how many complaints they get. The only way is for bookings to drop dramatically, but now there seems to be more and more coach companies making group bookings, that is how they will survive, not with the independant travellers.

We love our Warners breaks, time to get together with our friends, have a laugh and relax, but this may end if things get any worse. Sadly.

We had a 3 night stay at Heythrop Park in November. The facilities, staff, food and entertainment all exceeded expectations for our first experience with Warner Hotels. We had a Deluxe Room in the South Wing - a lovely spacious room with a great en-suite bathroom with bath and large shower. The room had two comfy chairs, kettle and small fridge (a carton of milk and cans of water) The food - breakfast and dinner - had large portions and extensive menus. I particularly enjoyed a made to order omelette for breakfast.

Just been to turkey and tinsel at Sinah Warren. I had a great time but due to the company I went with, rather than the hotel. The theatre company were really poor. They were generally out of tune and really cringy! Boogie town was awful. However the lead singer at sailaway was great but sadly most gave up before they came on stage.The comedian on night three was great . The food was ok but it was a roast every night. The starters and deserts were different every night. The rooms are nice but the house keeping was extremely poor. They pulled the duvet back on and emptied bin- beyond that- you would not have known they had been! I understand that the majority of guests were elderly but the heating was so high it was extremely uncomfortable. Activities were ok. Very disappointed that the spa was broken and there were no signs of it being repaired. This for me was the biggest reason for going and for it not to be working and no effort to get it sorted- we should have had some sort of compensation.

The positives- treatments at the spa were amazing- special mention to Sandra- she was brilliant.

The service in the restaurant was great- special mention to Maisie- she was brilliant.

Just returned from lakeside hotel the food was excellent the staff could not do enough for you the entertainment was fantastic the rooms were very clean could not fault this place going back next year but in December instead of November

I am booked in for 3 nights between Xmas and New Year at Runnymeade. I am already paying over the top as a single. I requested a walk in shower which could not be guaranteed.

I am now having a hip replacement on 1st December and will be on crutches until after New Year.

I tried to phone the hotel and sent e mails but did not receive the courtesy of a reply.

I tried the chat line today and eventually they agreed to give me a guaranteed walk in shower on the second floor with no lift access at an extra charge of £20! I had to agree as there would be no way I could climb into a bath, I think it is disgusting to charge disabled people extra and if it were not for the fact that I am coming with 9 other friends I would have cancelled.

Terrible customer service!

Following on from above, it looks like Warners are in breach of the 2010 Disability Discrimination Act where a charge should not be made where extras are required for a disabled person!

Very disappointed had five days at Bodelwyddan Castle hotel in Wales having been to Warners quite a few times in the past . Will not be going again due to all the cutbacks they are doing. They seem to have forgotten they are dealing with the elderly a lot with disability problems who need a little help now and again

I really the Runnymede on thames
Just disappointed and perplexed that I referred a friend who gets £50 off as. a new customer (which I didnt when I first booked with Warner as was not referred) and I get £25 off pp only if not using any other discount codes.

I always use my blue light discount.

So effectively I am not getting a reward for referring a new customer to warners

I was told their system doesnt allow it but I know as we all do there are workarounds and things that can be done - for example different discount codes that staff might have etc etc

Basically I feel rather robbed of my referal reward.

Something doesn't feel right about this.

I wonder if trading standards would have something to say about it.

I'm booking 3rd time now and no thankyou for the friend who will no doubt be a lifelong customer.

Also - noticed they have started charging for the activities that were always included before. This is what Warner hotels were known for - their comprehensive all included packages - but now we're getting bed breakfast and dinner only included - no activities at all.So bear that in mind now.

We have just returned from cricket st Thomas after eating food that was cold . Table mix ups with no support from staff given a table for our stay then. It was given to someone else so we were told to go to table 150 had to walk among other diners to find our table . . No table service only for glass of water.even very disabled people had to go and collect their food from the buffet only good point was our room which we paid a lot for . Warners are needing to make great changes or no more weekends

Just returned from Runnymede hotel.A litany of complaints. Food dreadful and although we paid extra for the restaurant it was inedible. The breakfast food had obviously been cooked hours before and was dry and tasteless.
Most importantly the lift broke, being disabled I couldn't do the stairs so spent all day in the room.
Warners hotels? NEVER EVER AGAIN. Expensive and awful