Warranty Administration Services Ltd Reviews 262

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and friendly demeanor, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of the warranty claim process. Reviewers are particularly impressed with the quick response times and the straightforward nature of handling claims, often exceeding expectations. However, some people mentioned dissatisfaction when a claim was refused due to specific warranty conditions, such as a wet belt needing replacement before the next scheduled service. These customers felt they were not adequately informed about these requirements, leading to frustration and a negative view of the warranty service.

What people talk about most

Staff

People report positive experiences with staff, consistently praising their helpfulness, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers describing it as excellent and faultless.... See more

Claim

Reviewers express satisfaction with the claim process, often highlighting the professionalism and efficiency... See more

Warranty

Consumers find warranty experiences to be largely positive, with many highly recommending the service.... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the speed and efficiency... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We just experienced the best customer service ever. Before submitting our warranty claim we read the many Trustpilot reviews in praise of Matthew & Tara. They almost seemed too good to be true, bu... See more

Rated 5 out of 5 stars

Extremely helpful and friendly. Tara was friendly, professional and extremely prompt in her response to my claim, amongst a small misunderstanding she went above and beyond to ensure I was covered... See more

Rated 5 out of 5 stars

Incredible service. Tara was understanding and brilliantly helpful with every aspect of the issue raised. It's so refreshing to know that there are people out there that still care about not only thei... See more

Rated 5 out of 5 stars

Had an unusual warranty situation which Vicky took ownership of and resolved for us very efficiently and swiftly resulting in the customers new policy being emailed over to him straight away. Many tha... See more


Company details

  1. Vehicles & Transportation

Written by the company

Warranty Administration Services Ltd are the experts in self-funded warranty, service plans, and consumer motoring retail products to the leading franchised motor dealers since 1984.


Contact info

4.9

Excellent

TrustScore 5 out of 5

262 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Superb service

We dealt with Tara who could not have been more helpful and friendly. She really did her best to make the whole process as smooth as it could be, excellent customer service from start to finish - 5 stars !

26 June 2024
Unprompted review
Rated 5 out of 5 stars

Very Professional & Polite

I have dealt with a Tara in their claims department on a couple of occasions now & she has been nothing but helpful each time I have had to claim on my warranty. Would definitely recommend using them as she has been very professional & polite in every correspondence we have shared.

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with Warranty Admin

Very happy with Warranty Amin Services/Rob - they advised and sorted the claim with my local garage, who themselves said “they certainly are one of the best warranty companies they have dealt with”.

31 May 2024
Unprompted review
Rated 5 out of 5 stars

Really helpful

Rob was really helpful at processing our claim, even if our local dealer garage was not. Got the claim approved from the original dealer and helped guide me through the trials with our local garage who were doing the repair.

Many thanks.

4 June 2024
Unprompted review
Rated 5 out of 5 stars

Contacted Warranty administration…

Contacted Warranty administration services about a claim on a car I bought from Hendy Eastleigh it was quick and easy just sent off the invoices and proof of payment and they sorted everything out was kept updated throughout by Tara and Rob the claims advisors thank you

29 May 2024
Unprompted review
Rated 5 out of 5 stars

Stellar Service from Warranty…

Stellar Service from Warranty Administration Services

I recently had an issue with my truck, and I can't say enough good things about this company. From start to finish, their service was exceptional. Here are the highlights:

1. **Efficiency and Speed**: When my truck needed repairs, they wasted no time. They swiftly assessed the problem, coordinated with the repair shop, and got my truck back on the road faster than I expected.

2. **Effective Communication**: Throughout the process, Tara kept me informed. She explained the repair process, estimated timelines, and any additional steps required. Their transparency made me feel confident that my truck was in capable hands.

3. **Professionalism**: Tara demonstrated professionalism. She treated me with respect, answered my questions patiently, and ensured a hassle-free experience.

In summary, if you're looking for a car warranty company that delivers efficient service and quick issue resolution, I highly recommend Warranty Administration Services and Tara especially. They exceeded my expectations, and I'm grateful for their prompt assistance.

22 May 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Absolutely blown away by the service received from Tara at Warranty Admin Services. Incredibly efficient and helpful. Our whole claim turned around super quick and without any fuss.

23 May 2024
Unprompted review
Rated 5 out of 5 stars

Amazing

Tara’s amazing. Knowledgeable supportive and kind. Helped me navigate a really difficult situation and made it far less stressful than it could have been. I recommend incredibly highly.

16 May 2024
Unprompted review
Rated 5 out of 5 stars

First class service from Warranty Administration Services

I bought a vehicle from the Hendy Group approx 8 months ago and it came backed with a warranty that is administered by Warranty Administration Services but funded by Hendy Group themselves.

Unfortunately during my ownership of said vehicle, I've already encountered 2x rather expensive issues (the first being just over £1k to resolve and the second being just under £4k) and in both instances, I received first class service from Warranty Administration Services.

Both claims were authorised within 1 working day and both were settled via bank transfer within a further 2-3 working days.

I must confess that I was a little worried that the warranty I had been given would be worthless but am pleased to confirm this has not proven to be the case at all!

A special thanks to Tara and Andrew who handled said claims.

1 May 2024
Unprompted review
Rated 5 out of 5 stars

Awesome service, and Kudos to Tara

After an initial mess around because of incorrect details provided by the car reseller (no fault of the warranty company), i managed to get through to Tara. SHe has been exemplary on both the warranty claims I have had to make claims for.

She is prompt efficient and always ready to help.

26 March 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Professional and highly efficient. Tara is a STAR and it is a real pity there are not more like her in this world!!

22 March 2024
Unprompted review
Rated 5 out of 5 stars

Tara the magnificent!

As soon as I spoke to Tara, she was magnificent!! spoke to both the supplier and garage and arranged full payment!! The supplier of the vehicle only wanted to pay for certain parts, however Tara sorted it all out!! Would highly recommend Tara, as she was professional, courteous and on the ball, Thanks for all your help!

11 March 2024
Unprompted review

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