Took out this warranty on a used car as recommended by the dealer. Had the option of choosing between 1,2 or 3 years and thought all good value for money and opted for the 3 years. Had a lovely introd... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beyond disppointed! I have a platinum policy with a claim limit of £10 000 and an excess of £75. When the ABS light pinged on I went to a Bosch approved garage who submitted a claim of some £191 o... See more
Company replied
Our introduction call was facilitated by Mark. Throughout the call he was polite and informative. He was able to respond to questions and was very good at ensuring my privacy was maintained. Not pushi... See more
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Was given a 6 month warranty when i purchased my second hand car. Received emails straight away from company and yesterday a follow up call from Micheal who was polite and very helpfull a pleasure to... See more
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Company details
About Warranty Solutions Group Ltd
Written by the company
Welcome to the official Trustpilot page for Warranty Solutions Group Ltd and our other companies: MotorGuard Warranties Ltd, Freedom Warranties Ltd, Freedom Warranty Ltd and Warranty Professionals Ltd.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
Contact info
The Gatehouse Gatehouse Way , HP19 8DB, Aylesbury, Bucks, United Kingdom
- 0800 060 8610
- hello@wsgwarranties.co.uk
- warrantysolutionsgroup.co.uk
4.7
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from Hassan !
10 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Mike!
We're glad to hear that you received great service from Hassan.
We take pride in providing excellent customer care, and we'll be sure to pass your kind feedback on to him.
We appreciate your support!
Best Wishes,
Customer Care
Lovely courtesy call from Mark to…
Lovely courtesy call from Mark to welcome me to the company. Answered any questions that I had and explained my warranty to me. Very professional.
9 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Christina!
We're pleased to hear that Mark's welcome call was helpful and that he was able to answer your questions and clearly explain your warranty.
We appreciate your review and look forward to supporting you throughout your warranty period!
Best Wishes,
Customer Care
Brilliant service very reliable it’s a…
Brilliant service very reliable it’s a nice change to deal with real genuine people at the end of the phone when you need there help!! Would highly recommend with out a doubt.
11 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Walton!
We're pleased to hear that you found our service reliable and appreciated speaking with genuine people who were there to help when needed.
Providing friendly, personal support is something we take great pride in, so your feedback means a lot to us!
Best Wishes,
Customer Care
I recently dealt with Tony Peters at…
I recently dealt with Tony Peters at Warranty Solutions and was extremely impressed with the service I received. Tony was incredibly helpful throughout the process, always responding to all my queries promptly.
I would highly recommend Tony Peters and Warranty Solutions to anyone looking for reliable and efficient service.
11 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Melissa!
We are delighted to hear about your positive experience with Tony Peters and the service you received from Warranty Solutions Group.
Thank you for your recommendation and for taking the time to share your experience.
We look forward to assisting you again in the future!
Best Wishes,
Customer Care
Reply from Warranty Solutions Group Ltd
Thank you for your positive feedback Richard.
We are pleased to hear that you received great service from our team. Providing excellent customer care is our priority, and it's always
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Tony Peters has been extremely helpful…
Tony Peters has been extremely helpful to us when we are issuing WSG warranties, explaining everything and generally helping us out. Great customer service, thanks
11 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share your feedback Rachel!
We are delighted to hear that Tony Peters has been so helpful in supporting you!
Providing clear guidance, expert knowledge, and excellent customer service is something we take great pride in, and it's wonderful to know that Tony has made a positive impact on your experience.
Thank you for your continued trust in Warranty Solutions Group.
We look forward to supporting you in the future!
Best Wishes,
Customer Care
Reply from Warranty Solutions Group Ltd
Thank you for your review Jordan!
We're glad to hear that you found Warranty Solutions Group excellent to work with.
Our team is committed to providing a high standard of service and support, so it's great to know your experience reflected this.
We truly appreciate your feedback!
Best Wishes,
Customer Care
HIGHLY RECOMMEND
Excellent company, cant do enough for you! Would highly recommend for any business or customer looking for warranty. Highly recommend!!!!
11 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review and recommendation Lauren!
We're pleased to hear that you had such a positive experience with our team.
Providing exceptional service and support to both businesses and customers is at the heart of what we do, so it's wonderful to know that our efforts have made a difference.
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Really Pleased With The Service
Had a warranty from Warranty Solutions on a car which I purchased.
I was contacted by Mark who went through the policy and made sure I knew what was covered and how to contact them in the event of making a claim.
Got to say Mark was a real credit to Warranty Solutions - Friendly,Professional and helpful.
11 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to leave such positive feedback Rob!
We're pleased to hear that Mark took the time to explain your warranty policy clearly and ensured you understood your cover and the claims process.
Providing friendly, professional, and helpful service is something we strive for, and it's wonderful to know Mark delivered this level of support.
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Highly recommend this company to anyone!!
Just had a phone call from Michael (Northern Ireland) introducing the start of my warranty with Warranty Solutions Group Ltd. What a great guy and a tremendous asset to your company!!! Highly recommend this company to anyone!!
11 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Andrew!
We're delighted to hear that Michael made such a positive impression during his introductory call and helped make the start of your warranty experience a great one.
Thank you for your recommendation and for choosing Warranty Solutions Group - We look forward to supporting you throughout your warranty journey!
Best Wishes,
Customer Care
I’ve claimed a couple of times
I’ve claimed a couple of times. Paid up immediately. Would definitely recommend.
11 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review!
We're pleased to hear that your claims were processed quickly and paid without delay. Providing a smooth and efficient claims experience is a key priority for us.
We truly appreciate your recommendation and your confidence in Warranty Solutions Group!
Best Wishes,
Customer Care
First contact with the company
When I purchased a used car the dealer put me onto warranty solutions. I received a comprehensive document detailing the policy. I also received a follow up call from Michael to confirm the policy was set up, and to answer any queries that I had. Altogether a good experience which hopefully will continue if I need to claim on the policy.
9 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share your experience William!
We're pleased to hear that the process was straightforward from the outset and that you found the policy documentation comprehensive and easy to understand.
We appreciate your feedback and your trust in Warranty Solutions Group!
Best Wishes,
Customer Care
Great service - Nice people.
It's been great so far. Easy to understand. Mark just this moment gave me a friendly call to ensure I was happy with everything.
Great service and they seem like genuinely nice people. I highly recommend.
11 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Arthur!
We're pleased to hear that your experience has been great so far and that everything has been easy to understand.
We truly appreciate your kind words about our team and service.
Your recommendation means a great deal to us, and we'll be sure to share your feedback with Mark!
Best Wishes,
Customer Care
Lovely chat with Mark regarding my car…
Lovely chat with Mark regarding my car warranty
10 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback David!
We're pleased to hear that you had a lovely chat with Mark and that he was able to assist you with your car warranty.
We'll be sure to pass on your comments to him.
We appreciate you taking the time to share your experience!
Best Wishes,
Customer Care
Waste of money !
There very good at sending out emails upon payment and even give you a call sounding very nice :: however I recently had to make a claim for a new injector and electro valve - the car was broken down and I said to the garage to fix it please (as any normal person would do ) the bill was £219.00 : not extortionate by any means but because I had not informed them that the car was in for repair prior to getting it fixed they did not want to know or even listen !!
Basically it’s not worth the paper it’s written on !! Do NOT buy a warranty with these muppets if you want to give your money away then give it to a local charity // you’ll get more out of that !!!
10 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Mark,
We were sorry to read you review.
We understand that your vehicle had repairs completed which some components were required in addition to the engine renewal that Vauxhall paid for.
During a call, we did ask you to forward information with regards to the repairs that were needed, however the claims engineer did not receive further details to review as requested to you.
In light of the above, your further communication to claims confirmed that the additional components were renewed without prior contact and any authority, so the work was completed with no authorisation.
Whilst we understand that everyone needs their vehicle, we do refer to 'How to make a claim' in the warranty booklet, it's clear that no work should be completed without prior authorisation, and thus your decision to authorise the repairs at your cost.
When any warranty holder has a concern, we ask for contact within seven days of occurrence so that we can liaise and advise you how to make a claim before repairs are completed without authority.
We apologise that we did not meet your expectation and understand your frustration, but advise your contact needs to be kept to a conversation that is respectful as we do not tolerate profanity or vulgarity.
In light of the above, we do confirm that the warranty does not cover injectors, however as requested by the claims engineer Michael, we still await a copy of the repair information in order to review the AdBlue fault of which the engineer Michael will contact you to discuss should you care to.
Kindest Regards,
Customer Care
Mark was lovely and very polite and was…
Mark was lovely and very polite and was straight to the point xx
10 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback!
We're glad to hear that Mark was polite, friendly, and able to assist you efficiently.
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Reply from Warranty Solutions Group Ltd
Thank you for your review Rich!
We're pleased to hear that Mark was able to help and answer all of your questions. Providing clear, helpful service is very important to us, and it's great to know you had a positive experience!
Best Wishes,
Customer Care
Was given a 6 month warranty when i…
Was given a 6 month warranty when i purchased my second hand car. Received emails straight away from company and yesterday a follow up call from Micheal who was polite and very helpfull a pleasure to talk to. Will be given the option to extend warranty at end of 6 months . Hopefully will never need to claim but a peace of mind to have.
8 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to leave a review John!
We're pleased to hear that you've had a great experience so far and that our communications have been prompt and helpful.
We understand that having a warranty in place provides valuable peace of mind, and we hope you never need to make a claim.
Thank you again for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Warranty Renewal
I was renewing the Warranty for our Motorhome and WSG came as part of a recommendation from the CAMC.
Firstly, everybody I talked to at WSG especially Tony and Michael were courteous, professional and with zero pressure.
The WSG price was very competitive but it had to be their customer service (real people every time!) that swung the deal. It is an absolute winner for them in my book. Well done WSG and really quite refreshing. It was almost painless to give them my money!
9 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your fantastic feedback Mr Morgan!
We're delighted to hear that your experience renewing your Motorhome Warranty with us was such a positive one.
It's wonderful to know that Tony, Michael, and the rest of the team provided courteous, professional service without any pressure.
We're also grateful for your comments about our competitive pricing and the recommendation from CAMC.
Your kind words are greatly appreciated, and we'll be sure to share them with the team.
Thank you for choosing WSG, and we're pleased we could make the process as smooth and straightforward as possible!
Best Wishes,
Customer Care
Found Michael to be extremely helpful…
Found Michael to be extremely helpful and answered all my questions to the best of his ability.
28 May 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Sohan!
We're delighted to hear that Michael was extremely helpful and took the time to answer all of your questions thoroughly.
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
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