Took out this warranty on a used car as recommended by the dealer. Had the option of choosing between 1,2 or 3 years and thought all good value for money and opted for the 3 years. Had a lovely introd... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beyond disppointed! I have a platinum policy with a claim limit of £10 000 and an excess of £75. When the ABS light pinged on I went to a Bosch approved garage who submitted a claim of some £191 o... See more
Company replied
Our introduction call was facilitated by Mark. Throughout the call he was polite and informative. He was able to respond to questions and was very good at ensuring my privacy was maintained. Not pushi... See more
Company replied
Was given a 6 month warranty when i purchased my second hand car. Received emails straight away from company and yesterday a follow up call from Micheal who was polite and very helpfull a pleasure to... See more
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Company details
About Warranty Solutions Group Ltd
Written by the company
Welcome to the official Trustpilot page for Warranty Solutions Group Ltd and our other companies: MotorGuard Warranties Ltd, Freedom Warranties Ltd, Freedom Warranty Ltd and Warranty Professionals Ltd.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
Contact info
The Gatehouse Gatehouse Way , HP19 8DB, Aylesbury, Bucks, United Kingdom
- 0800 060 8610
- hello@wsgwarranties.co.uk
- warrantysolutionsgroup.co.uk
4.7
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Found Michael to be extremely helpful…
Found Michael to be extremely helpful and answered all my questions to the best of his ability.
28 May 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Sohan!
We're delighted to hear that Michael was extremely helpful and took the time to answer all of your questions thoroughly.
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Friendly phone conversation.
Recieved an informative phone call from Mark regarding extension of my warranty, I feel confident enough to get in touch with them if I have any questions. Hopefully if I have any claims they are equally as good to deal with.
8 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share your feedback Andrew!
We're pleased to hear that Mark provided an informative and helpful call regarding your warranty extension.
Thank you for choosing us, and we look forward to assisting you whenever you need us!
Best Wishes,
Customer Care
Welcome call from Mark
Welcome call from Mark was friendly, informative and straightforward. You could almost hear him smiling!
8 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Stewart!
We're pleased to hear that Mark made such a positive impression during your welcome call.
Providing a friendly, informative, and straightforward experience is exactly what we strive for, and it's great to know that his positive attitude came across so clearly.
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
Very informative and helpful explained…
Very informative and helpful explained everything properly
5 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Stephen!
We’re pleased to hear that you found our team informative and helpful, and that everything was explained clearly and thoroughly. Ensuring our customers fully understand their cover and feel confident in their decisions is something we take great pride in.
Thank you for choosing Warranty Solutions Group and for taking the time to share your feedback - We truly appreciate your support!
Best Wishes,
Customer Care
Welcome call
Welcome call from Mark was informative, friendly and courteous... thank you
8 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Ricky!
We’re glad to hear that Mark’s welcome call was informative, friendly, and courteous.
We believe that making our customers feel informed and supported from the very beginning is an important part of the service we provide.
Thank you for choosing Warranty Solutions Group, and we appreciate you taking the time to share your experience!
Best Wishes,
Customer Care
My experience with Warranty Solutions…
My experience with Warranty Solutions Group has been unacceptable. When a major component failed, the warranty proved to be an obstacle rather than a benefit. They stalled the authorisation of the repair works for months, causing immense personal inconvenience before finally settling the £1,894.00 bill.
Despite their "Platinum Cover" advertised as covering around 6,000 parts, they attempted to use a wiring clause to avoid paying for the diagnosis, which should have been fully covered. Paying for a repair months late after a prolonged battle does not excuse their failure to recognize basic consumer protection. Avoid this provider.
I see they have a template response any one star review they claim they have no record of being a customer. Well I wouldn’t be writing this review if I wasn’t a dissatisfied customer.
8 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Mr P,
We're sorry to read your review.
We have been trying to find you as a customer on our system but haven't been successful.
So we can make sure you are a genuine customer of ours, and in order for us to look into your case, please can you get in touch either via email at crmanager@warrantysolutionsgroup.co.uk with your vehicle's registration number / agreement number and best contact details, or call us on 01296 840798 asking for David.
We look forward to hearing from you.
Kindest Regards,
Customer Care
Extremely Positive Experience
I recently had an issue with a wheel hub on my car and needed to make a claim through Warranty Solutions Group. From start to finish, the experience was excellent.
I booked the vehicle into my local garage and provided them with the instructions supplied by WSG. The claim was authorised within an hour, which was far quicker than I expected. The repair was completed the very same day, and I was able to collect my car without any hassle.
My garage even commented on how easy WSG were to deal with, which was great to hear. I also appreciated receiving email updates throughout the process, keeping me informed when the claim was logged and when it had been approved.
This was a completely different experience from my previous warranty provider, who almost put me off having a warranty altogether. WSG made the whole process straightforward, efficient and stress-free.
Nothing but a positive experience from start to finish. Thank you to everyone involved.
5 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share such a detailed review Amelia!
We're delighted to hear that your claim experience was smooth, efficient, and stress-free from start to finish.
Our goal is to make the claims process as straightforward as possible, so it's fantastic to know that your wheel hub repair was authorised quickly and completed on the same day.
It's especially pleasing to hear that your garage found us easy to work with and that our email updates helped keep you informed throughout the process.
We understand how important clear communication is when your vehicle requires repairs, and we're glad we were able to provide that reassurance.
Thank you for choosing Warranty Solutions Group and for placing your trust in us.
Your feedback means a great deal to our team, and we're pleased that we could provide such a positive experience!
Best Wishes,
Customer Care
Helpful call handler
The person I spoke with was very helpful and explained the cover clearly and easily.
I have not yet had to use my warranty but the cover seems really good for the price.
2 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Pete!
We’re glad to hear that the person you spoke with was helpful and explained your cover clearly and easily.
Providing straightforward and transparent information is very important to us, so it’s great to know this came across in your experience.
Thank you for choosing Warranty Solutions Group, and please do not hesitate to contact us if you need anything in the future!
Best Wishes,
Customer Care
A great service from Ben
A great service from Ben. Very helpful and gave me great advice on how to resolve my claim. I know warranty companies get a lot of bad press, but I cannot fault this company. Many thanks Ben!!
1 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share your feedback Jen!
We’re pleased to hear that you received great service from Ben and that his advice helped you resolve your claim.
We’ll be sure to pass your kind comments on to Ben.
Thank you for choosing Warranty Solutions Group and for your recommendation—we truly appreciate your support!
Best Wishes,
Customer Care
Reply from Warranty Solutions Group Ltd
Hi Chloe,
We were sorry to read your review.
Having investigated, the concern you had with your vehicle was an engine management light on.
The vehicle had guided tests and having spoken with Autoglass Garage, they believe your concern was relevant to a low AdBlue issue as the vehicle had no reported component issues.
The repairer filled the AdBlue tank and then carried out a system reset.
WSG Ltd accept costs for claims when a unexpected mechanical breakage or complete failure of a mechanical part that causes the part to stop working or and Electrical or electronic total failure of a covered electrical or electronic component occurs which causes the component to stop working completely and necessitates the replacement.
In the event of accepted claim, where diagnosis forms part of a valid claim, WSG Ltd will pay reasonable time for diagnosis.
Please accept our apologies that the fault on your vehicle was not a component replacement but a top-up and reset of the AdBlue system.
However, should the fault reoccur, please do not hesitate to contact the claims department on 0800 806 8610 option 1.
Kindest Regards
Customer Care
Very useful call, time well spent.
Thank you, Michael.
Your call was very informative and helpful.
I will recommend you and your company to my friends and colleagues.
Kind regards
Clive.
3 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Clive!
We're glad to hear that Michael's call was informative and helpful, and that you felt well supported throughout your experience. Providing clear communication and a positive customer experience is very important to us, so it's great to know this came across.
We really appreciate your willingness to recommend us to your friends and colleagues.
Thank you for choosing Warranty Solutions Group!
Best Wishes,
Customer Care
10/10
Really appreciated the friendly welcome call, don't think I've ever had one. A very pleasant surprise in this dehumanised world we are in.
5 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Kimberley!
We're pleased to hear that you appreciated the welcome call and that it made such a positive impression.
We believe that personal service and genuine customer care are important, and it's great to know that this small touch helped make your experience feel more personal and reassuring.
Thank you for choosing Warranty Solutions Group - We truly appreciate your support!
Best Wishes,
Customer Care
Perfect communication with Mark.
Perfect communication with Mark.
Very informative & professional.
A credit to his company. *****
5 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Paul!
We're pleased to hear that you received excellent communication from Mark and found him to be informative and professional throughout your experience.
We take great pride in delivering outstanding customer service, and it's wonderful to know that Mark made such a positive impression.
Thank you for choosing Warranty Solutions Group and for taking the time to share your feedback - We truly appreciate your support!
Best Wishes,
Customer Care
The customer support team was…
The customer support team was responsive, knowledgeable, and kept me updated throughout the process. It was reassuring to know that help was available when I needed it most.
5 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback!
We're thrilled to hear that our customer support team was responsive, knowledgeable, and kept you informed throughout the process. Providing reassurance and support when our customers need it most is extremely important to us, so it's great to know we were able to deliver that experience.
We appreciate your comments and thank you for choosing us!
Best Wishes,
Customer Care
Mark was amazing understaning and very…
Mark was amazing understaning and very helpful.
4 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Damien!
We're pleased to hear that Mark was understanding, helpful, and provided such a positive experience.
We will be sure to share your comments with him, as recognition like this means a great deal to our team.
We appreciate your support and are pleased we could assist you!
Best Wishes,
Customer Care
Polite welcome call from Mark
Polite welcome call from Mark. All good so far.
4 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Toby!
We're pleased to hear that you received a polite and welcoming call from Mark and that everything has gone well so far.
We'll be sure to pass your kind comments on to him.
We appreciate your support and look forward to continuing to provide you with excellent service!
Best Wishes,
Customer Care
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Paul!
We're pleased to hear that you found our service brilliant, helpful, and easy to deal with.
Providing a friendly and supportive experience is very important to us, and it's great to know we met your expectations.
We truly appreciate your support!
Best Wishes,
Customer Care
Michael did a really good job reaching…
Michael did a really good job reaching out and making sure my Warranty was sorted out after I purchased my new car.
3 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Mohammed!
We're pleased to hear that Michael provided excellent support and ensured your warranty was taken care of after the purchase of your new car.
We take pride in delivering outstanding customer service, and it's great to know Michael made the process smooth and stress-free for you!
Best Wishes,
Customer Care
Very well informed and had nice manner…
Very well informed and had nice manner and customer service, great experience and greatly informed on what I can do and what I need to do with certain aspects of my policy
3 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Lillian!
We're pleased to hear that you had a great experience and found our team to be knowledgeable, courteous, and helpful.
Providing clear guidance and ensuring our customers fully understand their policy options is very important to us, so it's great to know you felt well informed throughout the process!
Best Wishes,
Customer Care
Pleasure to deal with
Tate was very easy to talk with and explained things clearly and I have to say a pleasure to speak to
2 June 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Andy!
We're pleased to hear that Tate was easy to talk to, explained everything clearly, and made your experience such a positive one. Providing friendly and helpful service is very important to us, and it's great to know that Tate made the process straightforward and enjoyable!
Best Wishes,
Customer Care
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