Took out this warranty on a used car as recommended by the dealer. Had the option of choosing between 1,2 or 3 years and thought all good value for money and opted for the 3 years. Had a lovely introd... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Beyond disppointed! I have a platinum policy with a claim limit of £10 000 and an excess of £75. When the ABS light pinged on I went to a Bosch approved garage who submitted a claim of some £191 o... See more
Company replied
Our introduction call was facilitated by Mark. Throughout the call he was polite and informative. He was able to respond to questions and was very good at ensuring my privacy was maintained. Not pushi... See more
Company replied
Was given a 6 month warranty when i purchased my second hand car. Received emails straight away from company and yesterday a follow up call from Micheal who was polite and very helpfull a pleasure to... See more
Company replied
Company details
About Warranty Solutions Group Ltd
Written by the company
Welcome to the official Trustpilot page for Warranty Solutions Group Ltd and our other companies: MotorGuard Warranties Ltd, Freedom Warranties Ltd, Freedom Warranty Ltd and Warranty Professionals Ltd.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
WSG offer the UK's highest levels of warranty cover for used cars, vans, HGV's, motorhomes and motorcycles. Our warranties pay for the cost of repairing or replacing thousands of mechanical, electrical and electronic parts & faults – including many normally excluded by other providers!
Our mission is not to be the biggest, but the best automotive warranty company - and we want all of our customers to have the brilliant experience they deserve.
If we've fallen short for any reason, please give us the chance to investigate and put things right before posting a bad review by emailing hello@wsgwarranties.co.uk.
Contact info
The Gatehouse Gatehouse Way , HP19 8DB, Aylesbury, Bucks, United Kingdom
- 0800 060 8610
- hello@wsgwarranties.co.uk
- warrantysolutionsgroup.co.uk
4.7
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy and friendly to deal with
Very easy and friendly to deal with. Tony did exactly as he promised, when he promised to do it.
30 April 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Richard!
We’re pleased to hear that you found the process easy and that Tony and the team delivered exactly as promised.
We really appreciate your support and are here if you need anything in the future!
Best Wishes,
Customer Care
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Tom!
We’re glad to hear you found us approachable—creating a welcoming and supportive experience is very important to us.
We appreciate your support and are always here if you need anything!
Best Wishes,
Customer Care
Good Warrenty and easily accessible…
Good Warrenty and easily accessible also easy to contact
Spoke to mark and everything was explained perfect great customer service
30 April 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Aidon!
We’re really pleased to hear that you’ve found our warranty easy to access and that getting in touch with us has been straightforward. It’s great to know that Mark was able to explain everything clearly and provide the level of customer service we strive for.
Thanks again for choosing us—we’re here whenever you need support!
Best Wishes,
Customer Care
Policy renewal
Had a courtesy call today from Michael at WSG car warranty about my renewal.
Michael was very helpful and polite regarding the policy all sorted and very happy with the service.
Thank you.
30 April 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Wayne!
We’re pleased to hear that Michael was helpful and polite during your renewal call, and that everything was sorted smoothly - we’ll be sure to pass your comments on to Michael.
Thank you again for choosing WSG — we’re here whenever you need us!
Best Wishes,
Customer Care
Very happy with warranty solutions group limited
Sticky at first trying to understand what they wanted from me. Once I understood the process, it was then up to the car repair company to show evidence of what went wrong with the car.. I was on a platinum plan and once the damage had been verified by the motor vehicle repair company, warranty solutions group then verified the amounts of £5000 to be paid to me once the work had been carried out. I must say I was very very pleased with the companies professionalism. And they honoured the agreement of the platinum policy which I had taken out. I can only say thank you and I appreciate what you have done for me. Kind regards, Lee
29 April 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share your experience!
We’re sorry to hear that things felt a little unclear at the beginning, but we’re glad that once the process was understood, everything moved forward smoothly.
It’s great to hear that, once the repairer provided the necessary evidence, your claim was handled efficiently.
We’re especially pleased that you felt supported throughout and that our team’s professionalism stood out.
Best Wishes,
Customer Care
I've not had to claim yet but Mark…
I've not had to claim yet but Mark phoned me up to make sure I had received all of my paperwork, offered to go through it and explained the cover I've got.
They seem great so far.
29 April 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback George!
We’re really pleased to hear that Mark took the time to check in, ensure you received your paperwork, and clearly explain your cover - we’ll be sure to pass your comments on to Mark.
If you ever do need to make a claim or have any questions, we’re here to help!
Best Wishes,
Customer Care
New customer
New customer, had a call from Michael who went through the basics very simply and effectively, offered extension without any pressure and was extremely cheerful and engaging throughout the whole call
29 April 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for taking the time to share your feedback Kev!
We’re thrilled to hear that your experience as a new customer got off to such a positive start.
It’s great to know that Michael explained everything clearly and made the process simple and easy to understand, while also keeping the conversation friendly and engaging - we’ll be sure to pass your kind comments on to Michael.
Thank you again for choosing us—we’re here whenever you need support!
Best Wishes,
Customer Care
Thanks to Michael for getting in touch…
Thanks to Michael for getting in touch and giving my warranty a personal touch.
29 April 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review!
We’re glad to hear that Michael’s personal approach made a positive difference to your experience with your warranty - providing a friendly and tailored service is something we really value.
We’ll be sure to pass on your thanks to Michael.
If there’s anything else we can help you with, please do not hesitate to get in touch!
Best Wishes,
Customer Care
Very professional approach to my…
Very professional approach to my problem and extremely responsive
28 April 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback!
We’re pleased to hear that you found our approach professional and that we were able to respond to your needs quickly - providing efficient and attentive service is very important to us, so it’s great to know we met your expectations.
If there’s anything further we can assist you with, please do not hesitate to get in touch!
Best Wishes,
Customer Care
Mark was very knowledgeable and helpful…
Mark was very knowledgeable and helpful but not at all pushy.
28 April 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Paul!
We’re pleased to hear that Mark was knowledgeable and helpful, that’s exactly the kind of service we aim to provide.
We really appreciate you taking the time to share your experience, and if you need any further assistance, we’re always here to help!
Best Wishes,
Customer Care
Had a very friendly courtesy call from…
Had a very friendly courtesy call from mark just to check that I had received my policy documents for a car I had recently purchased.
28 April 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Shaun!
We’re glad to hear that Mark’s courtesy call made a positive impression - providing clear communication and friendly service is very important to us, so it’s great to know this came through in your experience.
If there’s anything else we can help you with, please do not hesitate to get in touch!
Best Wishes,
Customer Care
Had a call today from Mark
Had a call today from Mark a very pleasant man who didn't try any hard sell to upgrade the warranty, he just explained it all which was refreshing.and tells you what to do I case of a claim.
A good experience all told, thank you
28 April 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Bernard!
We’re really pleased to hear that you had a positive experience speaking with Mark and that he provided clear, helpful information without any pressure.
If you need anything further, we’re always here to help!
Best Wishes,
Customer Care
Thankyou Mark for your call explaining…
Thankyou Mark for your call explaining about my warranty
Perfect
27 April 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Stephen!
We’re glad to hear that Mark was able to clearly explain your warranty and that everything was straightforward for you - we’ll be sure to pass your comments on to him.
If you have any further questions or need assistance in the future, we’re always here to help!
Best Wishes,
Customer Care
Claims process impractical and useless…
Claims process impractical and useless for unexpected emergency repairs (surely 95% of all part failures?!). Complete waste of money and time. I'm £££ out of pocket on a worthless warranty cover: had to pay for my car repair and a warranty... NOT recommended, save your money in event you have an issue.
13 April 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Hi Elves,
We're sorry to read your review.
We have been trying to find you as a customer on our system but haven't been successful.
So we can make sure you are a genuine customer of ours, and in order for us to look into your case, please can you get in touch either via email at crmanager@warrantysolutionsgroup.co.uk with your vehicle's registration number / agreement number and best contact details, or call us on 01296 840798 asking for David.
We look forward to hearing from you.
Kindest Regards,
Customer Care
Free 6 month warranty
Got the 6 month warranty free (apparently!) as part of the deal in buying a used car.
13 March 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review David!
If you have any questions about your cover or need assistance at any point during the warranty period, please do not hesitate to get in touch—we’re here to help!
Best Wishes,
Customer Care
Monday mornings are never that great!
I woke up very early Monday morning to find out i had an issue with my vehicle. I waited around till I could call WSG and got through to Ben Lewington. Ben from the off was great, he was clear with his instructions and what I needed to do. I found a local garage and Ben kept in contact through the whole process ensuring that I was OK and kept me updated on the claims process and was only a phone call away if i ever needed him. I will definitely be extending my warranty with WSG when my current one comes to an end. Highly recommend this warranty service
27 April 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for sharing your experience Andy!
We’re really pleased to hear that Ben was able to support you so effectively from the outset and guide you clearly through each step of the process.
We truly appreciate your recommendation and your intention to extend your warranty with us.
If you ever need anything in the future, we’re always here to help!
Best Wishes,
Customer Care
Great call with Mark (lovely Irish guy)…
Great call with Mark (lovely Irish guy) today - really professional and great personality!
27 April 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your review Alexandria!
We’re delighted to hear you had a great call with Mark and that he came across as both professional and personable - we’ll be sure to pass your kind comments on to him!
If you need anything further, we’re always here to help!
Best Wishes,
Customer Care
So far so verygood!
So far so good! Seems like an excellent product and the cover etc was very well explained. Great client care from Michael! Thank you
27 April 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback Andrew!
We’re really pleased to hear that everything has been clearly explained and that you’re happy with the product so far.
If you have any questions or need any support going forward, we’re always here to help!
Best Wishes,
Customer Care
Tate was able to deal with my enquiry…
Tate was able to deal with my enquiry very quickly and efficiently.
Emailing to me the documents that I needed.
27 April 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your feedback George!
We’re pleased to hear that Tate was able to handle your enquiry quickly and efficiently, and that you received the documents you needed without delay.
If there’s anything else you need, we’re always here to help!
Best Wishes,
Customer Care
Call from Warranty Solutions Group
Called today by Mark from Warranty Solutions Group with regards to vehicle warranty I purchased from them when buying my car recently. Very professional, confirming that everything was all good , that I had received my documents and to ask if there were any questions or queries. Very professional aftercare service I thought hence leaving this review.
27 April 2026
Unprompted review
Reply from Warranty Solutions Group Ltd
Thank you for your fantastic review.
We’re delighted to hear that Mark’s follow-up call provided a professional and reassuring experience, and that everything was clearly confirmed after your purchase. Delivering strong aftercare and ensuring our customers feel supported is something we take great pride in.
We really appreciate you taking the time to share your feedback.
Best Wishes,
Customer Care
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