Warrington Car Audio and Towbar Centre Reviews 

85
•
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Stay well away from this bunch of cowboys! Utterly unprofessional - gave them my brand new Kenwood audio system to fit - they failed to connect up the usb lead (attached to the unit), did not properly... See more

Rated 5 out of 5 stars

Front and rear audible parking sensors fitted. Asked local Kia dealer about getting sensors fitted to a 2020 Kia Ceed SW (2 spec). They referred me here. Getting quotes for OE colour-coded and after... See more

Rated 5 out of 5 stars

Had a dashcam fitted a couple of years ago by Warrington Car Audio, it had started playing up, gave the a call to see if they could possibly take a look. Told me to come ASAP and they would help... See more

Rated 1 out of 5 stars

They Sent the wrong audio adapter for my car via there ebay (IN CAR Products) site refused to refund and promised to replace when the correct one came into stock (Aug 24). Still no replacement! Jan2... See more

Company details

  1. Car Stereo Shop
  2. also in
  3. Car accessories shop
  4. Car alarm supplier
  5. Car Security System Installer
  6. Towing Equipment Provider

Written by the company

We're an independent, family run in car audio, entertainment and accessory store located not far from the central of Warrington and are extremely proud to be the place to go for all your car audio and accessory needs. Whether you need advice, installation of your own equipment or looking to purchase and have installed equipment, rest assured we are the place to be! Established in 1974 and one of the longest establish independent specialists throughout the UK, we have the expertise required to do any job. Pop down for a chat and a coffee and discuss your requirements today.


Contact info

3.4

Average

TrustScore 3.5 out of 5

85 reviews

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3.4

All reviews

(85)

4 reviews in the last 12 months

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Rated 5 out of 5 stars

Dashcam

Had a dashcam fitted a couple of years ago by Warrington Car Audio, it had started playing up, gave the a call to see if they could possibly take a look.
Told me to come ASAP and they would help to sort out my issues with the dashcam.
Went round, took my car in, gave it a complete check, reset everything, including the PowerPro.
All sorted, absolutely top class service.
Can highly recommend these guys for there dashcams and there aftercare service.

15 January 2024
Unprompted review
Rated 5 out of 5 stars

I had a dash cam fitted which covers 3…

I had a dash cam fitted which covers 3 years warranty. Gary, bhindra, & Steve are top guys, they are professionals yet with excellent customer service. The most important thing is their after sales care which I experienced with my taxi( VW WHITE TRANSPORTER SHUTTLE ) CCTV - DASHCAM & REVERSE CAMERA been fitted by them & had few issues which was taken care and handled very professionally. Thank you once again Warrington car audio team for handling everything very professionally
MR GULAM MOHAMED HANS

5 January 2024
Unprompted review
Rated 1 out of 5 stars

NO RETURNS OR REFUNDS HERE

NO RETURNS OR REFUNDS HERE! Before you buy something, make sure you don't want to return it because you will not be able to. Bought a cctv camera, after 2 week I asked to return it, the guy laughed in my face and did stupid jokes about my request, also there are no terms and conditions anyware.

25 November 2023
Unprompted review
Warrington Car Audio and Towbar Centre logo

Reply from Warrington Car Audio and Towbar Centre

Andrei, thank you for your review. Unfortunately, as explained once and item has been supplied and installed we do not accept returns for change of mind I am afraid. This is normal practice with any business. Our terms and conditions can be found on our website.

Rated 1 out of 5 stars

I wouldn’t recommend Warrington Car Audio to fit your head unit

I wouldn’t recommend a #headunit to be installed by Warrington Car Audio as their intall in our vehicle was sub-standard causing a drain on 2 batteries. They are refusing to acknowledge their faulty wiring issue despite an independent specialist confirming that the drain on 2 battery’s was due to to the incorrect wiring of the install

11 April 2023
Unprompted review
Warrington Car Audio and Towbar Centre logo

Reply from Warrington Car Audio and Towbar Centre

Thank you for your feedback.

I see we installed an Android add on unit into your Porsche which uses the original cabling and plugs. I have checked our record and cannot see any communication since we installed the android add on to advise that this was staying on permanently. We would have been happy to look at this should we have been informed of this issue.

Apologies if someone advised you that with a flat battery you had to replace this for a brand new one, however, that is not the case and if the vehicle battery had become flat a simple charge would have charged your vehicles battery. There was no need to replace the car battery twice within two weeks, after a simpl

Rated 1 out of 5 stars

Incompetence at its finest!!!!!!!!!!!!!!

Firstly i cant give a zero star review, so one star for this atrocious company. Here is why...

A friend spoke to this company almost 2 weeks ago about supplying and fitting a handsfree bluetooth kit to his disabled sisters car for her, they discussed business an it was to cost £289 with fitting, but they were fully booked an could not fit them in until today 10/05/2023. So my friend paid a £25 deposit?booking fee and booked a slot for 1pm, however he couldnt take the car as he has work commitments, he asked if i could take his sister as he didnt want her going alone as she is vulnerable and disabled, as a carer i had no hesitation, i rescheduled my work to free up time to take her, we arrived at 1pm to be greeted by a young guy who seemed to be oblivious to our appointment, i actually for a moment thought i had the wrong place as he didnt seem to be expecting us. However after few moments he asked somebody in the office an confirmed we were booked in he took the car keys an directed us to the town centre and said the work would be a couple of hours (but original business call the work was to take one hour), so i gave him my number and specifically asked him to call me when the job was ready.

So off we went to find somewhere to sit in a town neither of us know very well. An hour an a half later my friend rang me, absolutely furious to tell me they cannot complete the work with a BS story of the part only just turning up and was damaged. If (which i do not for one second believe) this was true, why not at 1pm tell me the equipment hadnt yet arrived??? why was the ordered when the boking was confirmed almost two weeks ago?? an giving us options, Instead of letting me walk off in the rain with a vulnerable, disabled 72yr old, seriously this is not acceptable at all.

So i then headed back to the shop and asked why they had not told me any of this at 1pm an why they did not ring me as instructed at 1pm, some guy thinking he's all that with a beard then proceeds to tell me to calm down.... Well we all know a bloke telling a woman to calm down, does not actually work, however i was calm until that stupid remark fell out of his mouth.... so i asked for a refund of the deposit that had been paid, to which he replied have you got your card, i said its not my card it was paid over the phone you have the details of the account, no we cant do that we need the card, i said well i will have cash then... we dont have cash on the premises, so you will have a long wait (rude much) ... so i got the disabled lady Who's car we were supposedly having work done on to take a seat an i sat down and refused to move until the situation was dealt with.

His delightful way of dealing with it was to go and hide in the office and completely ignore me, i swear that man was on his period, in stroppy teenager mode. he went in and out of the office with his head down an refused to look at me or try and rectify the situation, completely unprofessional.

I had to then call my friend back and ask him to ring the shop to entice him out the office, which worked he came out all excited thinking he is getting more work.... nope, it was just my friend ..... he then complained to my friend because i had an attitude with him.... simple communication an these things wont happen will they?

Finally he authorised the return of the refund without the card being present (strange).

Whilst sitting in the shop i checked in on my FB to their shop, later on they commented with a completely different version of events i have screenshots of their response, and my response to them, after reading my response and seeing other people comment they proceeded to block me .... i mean thats absolutely fine because i will never be needing their services again, but it just shows the truth does hurt, an they didnt like the truth, if they were a decent company they should have tried to rectify this, they havent ... they could have offered some form of recompense but refused outright that he will not do that. Bare in mind the time and money spent to today on a 50 mile round trip, fuel costs, carer costs to myself, and a complete waste of a day, at least now we know that we will have to go and find some real professionals to complete the work.

So folks do not go anywhere near this sham of a company at all, be VERY AWARE of using this company.

10 May 2023
Unprompted review
Warrington Car Audio and Towbar Centre logo

Reply from Warrington Car Audio and Towbar Centre

Thank you for your feedback.

Joanne, as we explained the THB Bury Handsfree kit was faulty on fit, and unfortunately we would not have known this was faulty prior to fitting it so it was impossible for us to predicted this. The install was booked for 1.5-2hrs. We appreciate you asked us to call you when the vehicle was ready, however due to the fault, we have a duty of care to inform the owner of the vehicle and the person who’s paying for the goods and service. If the item was not faulty, then you would have been contacted first to advise the vehicle is ready for collection.

We offered to order a replacement which you refused and requested a refund. We advised the refund had to go back onto the original payment card as you requested cash and due to our anti-money laundering policy it is not possible to refund by alternative means.

Again, we apologise for any inconvenience this may have caused you, and again if we could have predicted the item was going to be faulty on fit it would have saved all of us a lot of time, but until an item is fitted there is no way of knowing.

Best wishes, Management.

Rated 5 out of 5 stars

So helpful

Had a problem with my daughters tow bar electrics, popped in on the off chance as she was going camping. The lovely man got it all fixed straight away. So helpfully, so knowledgeable, just a great place to deal with. Recommended them loads of times, had lots of tow bars done as a family. Highly recommended 👌

11 April 2023
Unprompted review
Rated 5 out of 5 stars

Dashcam fitted

Had my dash cam fitted by Warrington Car Audio today. The guys are very helpful and knowledgeable. They did a brilliant job and the price was good. Totally recommend this company. Thanks guys.

23 September 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service

I reached out to Warrington Car Audio Centre initially via their website and received a very fast response from Matt. A subsequent onsite visit was really useful to talk through various options for replacement speakers for a 2014 Mazda MX5. Matt was super knowledgeable regarding systems and very friendly. He proposed a system to match the needs of the specific car and did not try to over-sell for something that would not be required. I received a useful text reminder the day before the fitting. The audio technicians did an amazing job, it was as if the car were untouched - until I turned the radio on! WOW - awesome quality, rich bass and depth of sound. You got it spot on Matt! Very happy with the results – thank you Matt and the audio team for a great service.
Michelle & Stephen

22 August 2022
Unprompted review
Rated 5 out of 5 stars

Audio upgrade to VW Transporter. BOOM!

Audio upgrade to VW Transporter. BOOM! Top service from Matt, from start to finish. The wife now knows I coming home!!! Great sound, and saved money as did not replace anything that wasn’t needed! Highly recommend, have a few other jobs, will definitely be going back!

15 August 2022
Unprompted review
Rated 5 out of 5 stars

Motorhome Security System

Had an Alarm / Tracker & Immobiliser fitted to my Motorhome. Matthew and team were very professional recommending best equipment and full installation with great attention to detail. Very pleased with their service. Would definitely recommend. Thankyou.

12 August 2022
Unprompted review
Rated 5 out of 5 stars

Great place

Great place, I had a stereo fitted about a month ago and was made up, so much that I had speakers fitted yesterday.
The sound is amazing.
Thanks so much 😁

31 July 2022
Unprompted review
Rated 5 out of 5 stars

Front and rear audible parking sensors…

Front and rear audible parking sensors fitted.
Asked local Kia dealer about getting sensors fitted to a 2020 Kia Ceed SW (2 spec). They referred me here. Getting quotes for OE colour-coded and aftermarket sensors was easy, follow-up questions answered quickly. A small non-refundable deposit is required when booking. Car in for 09:00 and work done by mid-afternoon. Colour match perfect - fitting very tidy. They are busy so don't assume you can get the job done 'next day'. On the non-Tech side - keep your sense-of-humour antennae alert, and they have a beast of a coffee machine that wouldn't look out of place in the Tardis!

8 June 2022

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