Wash Tech Repairs Reviews 147

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Ollie visited us today as our dishwasher hasn't been heating up as well as it had been. He diagnosed that we needed a new thermostat and heating element. After a discussion we decided it was not c... See more

Rated 5 out of 5 stars

Amazing service. Logged a request on the website at 10pm about our faulty washing machine and had an email first thing the next day confirming someone would be with us between 12-5pm and a very pleas... See more

Company replied

Rated 5 out of 5 stars

Fault on our 11 year old Neff dishwasher reported Mon at 11am ish. Call answered promptly Engineer visit booked for next day between 1200 and 1700. Alfie called 20 mins before arrival, as stated. H... See more

Rated 5 out of 5 stars

Really pleased with the service we have received from Wash Tech Repairs. Over the years we have used the 4 times for various domestic appliances. Each time they were easy to contact and set up an app... See more

Company replied

Company details

  1. Appliance shop

Written by the company

Domestic and commercial appliance repair experts. We repair high-end appliances including washing machines, dishwashers, and ovens in and around the Cotswolds.


Contact info

4.9

Excellent

TrustScore 5 out of 5

147 reviews

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Rated 5 out of 5 stars

Great service and great prices

My Bosch washing machine broke on Thursday last week, I looked online and came across WashTech. I found their website easy to use and understand, and their prices great. I ordered a replacement Bosch washing machine, by Saturday morning it had been delivered and installed by a very helpful and knowledgable engineer, he also gave me a demonstration on the programmes which I think is fab and so helpful for me :) I am so happy with the service I have received from WashTech and I will definitely be coming back to them when I need any new appliances.

30 June 2014
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

From placing the order to receiving the goods the service provided was excellent. I ordered a Bosch Dishwasher and Siemens Hob, we are outside of the normal delivery area but after a telephone conversation they said they could deliver to me and I would 100% use again. Thank you for the fantastic service.

7 June 2014
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Very helpful and efficient customer service. Quick and easy delivery that didn't cause me any problems. Will be coming back to WashTechOnline when I need anymore appliances. I will fully recommended this company.

4 June 2014
Unprompted review
Rated 5 out of 5 stars

Very happy and satisfied customer

I had a Siemens built in dishwasher delivered and installed today from WashTechOnline. They were great, I am an elderly man so their engineer being able to install the machine for me was great, and at such a reasonable price! The delivery was on time and didn't interrupt any of my plans I had for the rest of the day, the driver called 30 minutes prior to his arrival as promised.
The whole team are so helpful and friendly, nothing is to much trouble for any of them.
I will definitely be coming back when I need a new appliance and I will be recommending them to my friends, family and anyone who wants a new appliance.
Thank You WashTechOnline you are great :)

2 June 2014
Unprompted review
Rated 5 out of 5 stars

Can't fault them.

We ordered a dishwasher but needed it delivered on a Saturday which they did the very next week. They even installed it and took the old one away which one large department store would not do. Unfortunately there was a fault with the machine and it didn't work. Despite it not being WashTech's fault, Oliver was so apologetic and ensured that we only had to wait a week before the new machine was installed. The second one worked and we love it! We will definitely go back to WashTech without any hesitation.

22 January 2014
Unprompted review
Rated 1 out of 5 stars

Poor delivery, use someone else

I recently moved home. I purchased a large £900 fridge freezer from this company. Despite the 7 day promise and free delivery, it was delayed and when I asked for compensation I was offered an iron. When the fridge freezer was finally delivered it was unprotected and left awkwardly on a landing at 6am (I asked the company to delay the delivery until 7am and they refused to accomodate my wishes). The driver asked me and my husband to help as the item was quite large to take it into the property - it has step free vehicle access from the pavement. The driver became agitated because we asked him to help us take it down six steps to a lower floor. He never mentioned the promised iron, which he clearly forgot about it. This was the email I was sent why I enquired about the iron not being delivered;

"Our driver delivered your New Fridge Freezer and had to spend an extra 25 to 30 minutes due to the access being restricted. This delivery should have been a 2 man delivery at an extra cost of £24.90. Our driver went beyond what he was supposed to do for the Free 1 to 7 Day Delivery Service, which is drop off only in an accessible area. The driver was then asked to take the appliance down to the basement. As you know this area also had restricted access and there were more than 5 steps therefore the driver was not able to do this as it required 2 men for Health and Safety reasons. At this point Mr Hulston became very offensive to our driver, he pushed him several times and used abusive language.
All our drivers are courteous and helpful and do not expect to be spoken to or treated in this manner.
We offered you the Iron as a gesture of goodwill due to the first appliance arriving damaged on the lorry from Siemens. The Iron was on the van at the time of delivery but as Mr Hulston forced our driver off the premise he had no alternative but to bring it back to the warehouse.
The Iron can be delivered to you but there will be a re delivery charge of £49.50.
Best regards
Wash Tech"

This is not an accurate description of what happened - we asked the driver to take the item down a 6 steps, he refused to do because it was more than 5 steps, he then when he woke the kids up by getting irate we had to ask him to leave.

Washtec's actions amount to breach of contract; for subjecting the iron to a delivery cost of £49.50, the value of the iron, and not delivered it for free as agreed. You should think very carefully about using this company.

6 January 2014
Unprompted review
Rated 5 out of 5 stars

Excellant Service

We have not installed the Bosch Double Oven yet.
I found the staff very pleasant and helpful. The service Wash Tech gave has been second to none.
I would not hesitate to recommend Wash Tech

7 December 2013
Unprompted review
Wash Tech Repairs logo

Reply from Wash Tech Repairs

Thank you Linda, we pride ourselves on service and greatly appreciate your feedback.

- The Wash Tech Team

Rated 5 out of 5 stars

To be recommended!

Purchased a Dishwasher from Wash Tech at a very competitive price.
It was delivered the following day and fitted by the delivery man, who took time to explain in detail the workings of the machine.
Would certainly use again!

29 November 2013
Unprompted review
Wash Tech Repairs logo

Reply from Wash Tech Repairs

Thank you for your feedback.

- The Wash Tech Team

Rated 5 out of 5 stars

Outstanding 5 Star Service

The whole process was so simple and the service friendly and efficient!

25 November 2013
Unprompted review
Wash Tech Repairs logo

Reply from Wash Tech Repairs

Thank you Geoff, we're always trying to improve the efficiency of our ordering process so it's good to hear that we're making progress.

-The Wash Tech Team

Rated 5 out of 5 stars

Using Wash Tech was a no brainer!

Using Wash Tech was an easy decision, they had a great price on a new Bosch washing machine and their were loads and loads of really positive reviews.

There were a couple of retailers selling it slightly cheaper but the reviews revealed issues with these companies so services such as this are really good for the consumer!

25 November 2013
Unprompted review
Wash Tech Repairs logo

Reply from Wash Tech Repairs

Thanks George, review sites can be great for giving customers peace of mind but they wouldn't be any good at all if it wasn't for customers such as yourself taking the time to leave feedback!

-The Wash Tech Team

Rated 5 out of 5 stars

Everything an online store should be

Great service, great communication, great delivery, great products and great prices. What more can you ask for from an online store!

23 November 2013
Unprompted review
Wash Tech Repairs logo

Reply from Wash Tech Repairs

Fantastic, thank you for sharing your shopping experience.

-The Wash Tech Team

Rated 5 out of 5 stars

Brilliant -and probably saved our lives!!!

The service from Washtech was superb. We replaced most of our kitchen equipment with updated models from same manufacturer. Any queries were answered promptly. Ordering was easy and installation arranged.
I was unavailable for the install but my wife was home and she reported that the team were superb - friendly. professional and polite and felt comfortable at all times and they definitely cared about customer satisfaction. Washtech installed the dish washer quickly but unfortunately were unable to fit two bosch cookers and induction hob as the power supply (installed by the last kitchen installers) was insufficient and potentially dangerous. This was confirmed by our electrician who rectified the problem. Washtech could have 'bodged' an installation like the prior contractor - they didn't - SUPERB company and service - will use again
ps I don't work for them

22 November 2013
Unprompted review
Wash Tech Repairs logo

Reply from Wash Tech Repairs

We're really pleased you had such a positive shopping experience with us and we appreciate you taking the time to share this review with others.

-The Wash Tech Team

Rated 5 out of 5 stars

Great Service

Order and time frame delivery completed within 3 days. Good Price and a great service what more could you ask for?

22 November 2013
Unprompted review
Wash Tech Repairs logo

Reply from Wash Tech Repairs

That's what we like to hear!

-The Wash Tech Team

Rated 5 out of 5 stars

Outstanding value and service

I had always used Appliances Online and was a little apprehensive about using Wash Tech as I hadn't heard of them and their prices seemed suspiciously low but after reading lots of reviews I bit the bullet and bought myself a new Bosch washing machine.

I needn't of worried as the service I received was second to none!

I will be buying all of my home appliances from Wash Tech from now on and wouldn't hesitate to recommend them to anyone!

22 November 2013
Unprompted review
Wash Tech Repairs logo

Reply from Wash Tech Repairs

Thank you Taj, we know that some buyers are apprehensive when trying a new retailer but it's feedback from customers such as yourself that encourages more people to try Wash Tech!

-The Wash Tech Team

Rated 5 out of 5 stars

Brilliant service. Could not fault them.

So impressed with Washtech. I hadn't heard of the company before but I after reading some good reviews I decided to go for it and I wasn't in the slightest bit disappointed. Will definitely use them again in future. So much cheaper, quicker, and easier to correspond with than all other retailers.

22 November 2013
Unprompted review
Wash Tech Repairs logo

Reply from Wash Tech Repairs

Thanks, feedback such as yours helps us to grow and develop as a business.

-The Wash Tech Team

Rated 5 out of 5 stars

First class service, first class price and a first class product

Dealing with washtech was one of the easiest purchases I have ever made over the web, price was by far cheapest found and delivery was perfect.

22 November 2013
Unprompted review
Wash Tech Repairs logo

Reply from Wash Tech Repairs

We're really glad that found your order process easy and straight forward and wish you all the best with your new appliance.

-The Wash Tech Team

Rated 5 out of 5 stars

Helpful & reliable

Dealt with our request quickly and efficiently; item arrived quicker than expected!

22 November 2013
Unprompted review
Wash Tech Repairs logo

Reply from Wash Tech Repairs

Thanks Rebecca, we appreciate your custom!


-The Wash Tech Team

Rated 4 out of 5 stars

Always have the stuff I need

Have bought appliances from wash tech always good value but even better when you need spares even opened up late on a Saturday afternoon for me once

22 November 2013
Unprompted review
Wash Tech Repairs logo

Reply from Wash Tech Repairs

Thanks Keith, we're always happy to go that extra mile!

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