Watch Collecting Reviews 398

Hugo was phenomenal in his attention and explanation of the process.

Watch arrived shortly after purchased and it exceeds my expectations by far.

Many thanks Hugo.

We will do more business!

Great service from start to finish

Dealt with Hugo, I was buying. He did what was necessary to achieve a sale acceptable to both parties. That's his job and he did it well!

Poor communication, unclear payment system and overall you are much more protected on eBay.
Watch collecting will take their fee immediately and give you the purchaser a whole load of work to do. To be fully protected you have to use escrow services to make a payment to the owner of the watch you are buying and then pay and extortionate shipping fee (£500).
It took less than a second after I ‘won’ the auction for WC to take their fee and I didn’t receive my watch for nearly two weeks.
Overall a really stressful and unpleasant buying experience. I will never use them again.

They should make the payment process and delivery service much better rather than sending thousands of pounds to a random stranger.

Alex Hensley pulled out all the stops to arrange a specialist courier to deliver my watch prior to going on holiday. Great service, personable and always available for queries throughout the buying process. Watch Collecting is a safe place to buy used luxury watches, with accurate descriptions and detailed photos. Can highly recommend.

Excellent customer service and support! From the beginning of the transaction to the end, I had a lot of questions. The team was helpful, patient, kind and exceeded expectations. They are truly in a league of their own! Anyone that does business with them, can trust it will be a fantastic experience and know they are in the most caring capable hands.

Seamless experience buying and selling with Watch Collecting. Mark Fell was very knowledgeable and provided excellent support throughout. I received a better price for my watch than I expected. I used the managed service which was absolutely worth it and Watch Collecting handled everything with the buyer. This allowed me to upgrade to a new Rolex at a great price, which I also bought on the platform.

Successfully sold my watch with Watch Collecting.
The process went really smoothly, and I appreciated the personal contact I had with Fleur Dubois. I’ve also tried selling with other auction houses, where the personal interaction is nonexistent, so this was a pleasant surprise to me.

I usually never post about bad experiences with sellers, I usually count it as part of business risk. But some instances where a professional platform acts in a way that's unethical, I have to share and ensure no one deals with them without knowing what they do.

In an industry dependent on trust, their conduct has been anything but trustworthy.

They auctioned a watch that was far different from their horologists report—it had inauthentic parts and severe water damage, and when I raised concerns, they say that it's up to buyers to check and ask the right questions. Well what are buyers paying such a high buyers premium for, if we can't even trust them to do basic checks. What makes them different from a marketplace like Ebay if they accept no responsibility for their trades?

When bidding, they said that it's a good watch, and the seller is credible and sold multiple times through them. The reiterated that because the watch was using their managed service, and sellers are vetted, they inspect the watch and that it's a good purchase.

After winning the auction, paying, and collecting the watch, I asked another company, one I deal with regularly and trust, to inspect the watch. They instantly showed me areas that the watch is severely damaged, and tampered with by a 3rd party.

Watch Collecting has a counterfeit protection 'guarantee', well if the parts are also not original, and has been tampered with, how is that not a counterfeit, at least partly? Authenticity is binary, either 100% authentic or not. There are many many more issues with them, including some rude colleagues, without naming names.

I see that every for bad review online, they get defensive and deny everything, rather than address the issues or try to fix it.

I had recommended, as a fair resolution, that if they really believe the paperwork on the watch that they provided to me by their horologist, then relist it on their platform and sell it again to another buyer, to which they said no. They said if it needs to be resold, they will use my findings, by an external report (which I had done as a favor to me and on my cost) and cannot mislead the next buyer. But they were very okay misleading me. They knew that their existing report wouldn't hold up with the next buyer.

They refunded the buyers premium, and think that that's sufficient. Well, that premium is what lead to me buying a completely different watch than they described so it doesn't even begin to cover their mistake.

They're completely immoral, arrogant, and take advantage of buyers' trust.

Thanks to Hugo got a great price for my watch.
Would happily use them again

This company is very professional, and talks you through each stage of an auction.

They will harass you even if you say no!

Spoke to Hugo a few months back about the possibility of listing a watch. I wasn't dying to sell and just wanted to see the reaction. I was concerned with his demeanour, his inability to return calls at a set time and his pushiness to list at a much lower price so politely declined.

Today I receive another email and I respond telling him that we've already had the conversation and decided not to go ahead. He's carried on arguing over email comparing the value of a 2019 watch to a 2022 watch.

If anyone at Watch Collecting sees this, can you please kindly ask him to stop contacting me? At no point have I asked to be repeatedly contacted or argue about a price. I've said no and moved on. I hope Hugo can too

Amazing service from start to finish. Very professional outfit, Hugo was great at walking me through the process. Will 100% be buying again and recommending… once I have financially recovered from this purchase! Thanks to the Watch Collecting team.

The process was hassle free from beginning to end.
Everything was clearly explained by my consignment representative (Fluer), my expectations were met and it was a pleasant experience.
Highly recommended.

Awful experience, stay away from this platform.

So quick to take the fee and so little help when they make a mistake.

Advert has the wrong description, condition was awful and looks like the images must have been edited!

As soon as I questioned this, I was told "no refund to the fee" in other words you are forced to buy whatever you bid on.

Even if the auction is listed wrong on their part.

Always close to Buyer in all process of adquisition

Great experience selling my Rolex through Watch Collecting. Mark was excellent - professional, clear, and made the process simple and efficient. Always on the end of the phone if needed. Highly recommend!

The watch arrived today with wrist band broken and in very poor condition, and very different to auction pictures - EXTREMELY DISAPPOINTING - will need repairs and I need to know whom to charge the costs

Very happy. My first purchase on Collecting Watches and the company and seller were excellent and very easy to deal with. Would strongly recommend them and will definitely be buying again.

Extremely professional service; excellent client contact; pro-active management and Hugo is not only charming but extremely knowledgeable about the current market conditions.