Watch Collecting Reviews 398

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and excellent support, highlighting a positive and reassuring interaction. Many people found the service to be seamless, efficient, and easy to use, appreciating the clear communication and smooth handling of transactions. The user experience is consistently described as straightforward and user-friendly, making both buying and selling processes convenient. However, some customers were dissatisfied with the product quality and the company's accountability regarding issues like broken or misrepresented items. A few people also mentioned difficulties with customer service, citing slow responses or a lack of support in resolving problems, particularly when items were not as described or had quality discrepancies.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting their helpfulness, professionalism, and... See more

Service

Users describe positive interactions with service. Many customers praise the excellent, friendly, and... See more

Product

Customers consistently note ambiguous experiences with product quality and authenticity. While some consumers... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise the team for being professional,... See more

User experience

Reviewers highlight positive aspects of user experience. Many customers describe the process as convenient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have sold a few pieces on watch collecting. It's really convenient and safe. I never once felt like i was in danger of being ripped off, even when selling hundreds of thousands worth of watches. It'... See more

Company replied

Rated 5 out of 5 stars

Mark was very helpful and super professional from start to finish. He arranged photography of my watch at their offices in London, and made sure I was kept informed throughout the process of when the... See more

Rated 5 out of 5 stars

Hi , I recently got in touch with Watch Collecting , I was assigned to Marcus Von Sydow , I am a small watch collector , and I wanted to reduce my collection . Max was extremely helpful , and helpe... See more

Rated 5 out of 5 stars

The Watch Collecting team were totally awesome in helping my find and win my watch. I have been looking for specific watch for a while. When it arrived on their platform they advised me and thankfully... See more


Company details

  1. #15 of 18 best companies in Online auction services
  2. #110 of 201 best companies in Online marketplace

About Watch Collecting

Written by the company

WHAT IS WATCH COLLECTING?

Watch Collecting is a global online auction platform devoted to prestige and luxury watches of all eras.

We are open for bids 24/7 with new auctions going live every day.

We have rapidly become a global leader in the market and continue breaking records around the world!

Our platform may be 100% online but behind the scenes we are a passionate team of enthusiasts who work around the clock to get your watch in front of the most eyes.

ARE YOU A BUYER?

Our platform has been trusted by thousands of buyers from around the world to find them their next watch.

Bidders can view in-depth images of each auction and can read our detailed descriptions outlining the exact condition of the watch. We charge a 10% + VAT buyer's premium (minimum of £500 below a winning bid of £5,000) to a successful auction winner.

REGISTER TO BID

ARE YOU A SELLER?

List for FREE.
Sell for FREE.
Hassle FREE.

We don't charge anything to sell with us and you receive 100% of the winning bid.

Speak to one of our consignment specialists today to discuss how we can help you get the most money for your watch.

SELL WITH US


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

398 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent Service

I was given a clear and fair valuation of the item I intended to sell, without obligation Alex was really helpful and friendly and didn't pressurise, I was nervous about sending the item via the post however all went smoothly, they arranged everything, I had a seamless service from start to finish, If I ever had to sell anything like this again, Alex would be my first port of call

9 December 2025
Unprompted review
Rated 2 out of 5 stars

A fee for what? DIY service.

Starting at the end. Essentially when you win they give you the sellers details and you sort everything out despite the offer of assistance which is ignored. Not a bad gig for £600 minimum fee. I asked what they do for their £600 and was ignored. They do offer for you to use their facilities but that adds further cost.

At time of bidding, very often the time left changes. Counting down the seconds and another two minutes are added. Hmmm

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience buying this Watch…

Fantastic experience buying this Watch but the seller was brilliant and the packaging was done with such care and attention. He insured. The Watch arrived safely to me a big thank you. Also a big thank you to fluer great support from Collecting Watches

2 December 2025
Rated 5 out of 5 stars

Mark was very helpful and super…

Mark was very helpful and super professional from start to finish. He arranged photography of my watch at their offices in London, and made sure I was kept informed throughout the process of when the watch would be listed and when the auction would start. I didn't quite achieve the price I was hoping for, but Mark's attention to the sale during the last couple of days of the auction meant I was able to lower the reserve in order to be sure it sold, rather than miss out because I'd set the reserve too high. I'd certainly use them again if I wanted to sell another watch.

21 November 2025
Unprompted review
Rated 1 out of 5 stars

I had a very bad experience with this…

I had a very bad experience with this platform. The watch I bought arrived with a bent case, and the repair evaluation came back at over £15,000 — more than I originally paid. I sent them the official report from Switzerland, but received no help or support from the WatchCollecting team. In my experience, the watches do not seem to be properly examined before listing, so I would advise buyers to be very careful.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Good experience

Hugo was extremely helpful in giving me guidance on the procedure, having not purchased through a watch auction before.
The photos were very clear and presented the watch in its true condition.
I will certainly be confident in buying further watches in the future via Watch Collecting Auctions.

17 November 2025
Unprompted review
Rated 4 out of 5 stars

Great service and communication

Watch collecting offers great service and communication with successful buyers.
My only recommendation would be for them to be able to arrange freight from the UK to Australia, but now that I've opened my own Fedex account it should be simple in ther future. It would also be great to be able to pay by credit card as international transactions are not always easy and credit card Exchange rates are usually better than banks .
Overall, a great experience for my first purchase on this site.
Cheers to Alex for his help.

20 October 2025
Rated 5 out of 5 stars

managed service and can…

I opted for the managed service and can honestly say that I was kept up to date with all aspects of the sale. I was a bit nervous handing my watch over but everything was professionally recorded and I was regularly updated on the progression of the sale. I would highly recommend Watch Collecting.

24 September 2025
Rated 5 out of 5 stars

Watch collecting were great

Watch collecting were great. I took advantage of their management service and they took care of everything. Photographs, write up, auction, hand over to the new owner was all included in the service. Made everything very simple and hassle free and returned more money that I was expecting. Would recommend for sure

21 September 2025
Unprompted review
Rated 5 out of 5 stars

Good experience,Hugo was a great help…

Good experience,Hugo was a great help with the auction information and how it works with the buyers getting to the end of the auction.would definitely use the auction site for any future sales or purchases.

23 September 2025
Rated 5 out of 5 stars

Excellent service

Hugo provided an excellent service and was very efficient in communication. I would definitely recommend Watch Collecting to someone looking to buy or sell their watch!

23 September 2025

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