Watches of Mayfair Reviews 1,550

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional approach, making the purchasing process smooth and enjoyable. Many highlight the exceptional service, competitive pricing, and the quality of the products, often saving a significant amount compared to other retailers. The delivery service is frequently commended for its speed and careful packaging, with watches arriving as promised and in pristine condition. However, some customers experienced delays with their orders, with one person noting a month-long wait for a watch and another being informed that a watch was no longer with the supplier after eight days. Additionally, a few individuals mentioned issues with communication, specifically regarding updates on order status and supplier interactions.

What people talk about most

Product

Customers consistently note positive experiences with product quality and selection. Many reviewers praise... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the staff for being helpful,... See more

Service

Users describe positive interactions with service, highlighting its professionalism, friendliness, and... See more

Price

Clients share positive opinions on price, consistently highlighting that the pricing is competitive and often... See more

Delivery service

Consumers generally express satisfaction with the delivery service. Many reviewers highlight the swift and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I found Watches of Mayfair doing my research to buy my wife a watch. Their pricing was WAY cheaper than anywhere else. Plus I got a further discount as it was my first order of £150 making the deal... See more

Rated 5 out of 5 stars

Sourced a Panerai Submersible Luna Rossa through WOM. The manager Matthew Brown was a pleasure to deal with. Unfortunately the one example available from his suppliers was sold just before he too... See more

Rated 5 out of 5 stars

Had a great buying experience with WOM. Purchased an Omega Seamaster Aqua Terra. Had a lot of initial discussion over Whatsapp with Matt, who is very knowledgable and patient with my many question... See more

Rated 5 out of 5 stars

IWC Pilot Mark XX, green dial, leather strap. This is the third watch I've purchased from Watches of Mayfair. Doing business with them is always a pleasant experience. They are relaxed, friendly, hon... See more


Company details

  1. Watch shop
  2. Jewellery shop

Written by the company

Watches of Mayfair is a trusted watch dealer located in the most prosperous and historic area of Central London - Mayfair. Our boutique shop is located at 13 Shepherd Market, between Piccadilly and Curzon Street. We offer our clients an opportunity to source unique watches and jewellery pieces at extremely competitive prices. All of our clients are private collectors or investors in luxury goods, who share with us their passion to beauty and exclusivity.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First class

First class, seamless service, knowledgeable and informative every step of the way, will definitely use again, honest and trustworthy company.

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Great experience sourcing my watch

Great experience sourcing my watch. I was looking everywhere for this particular Longines model and they were the only ones who had it and I paid almost £500 less than cost price. The service was really personal and Emma was really patient with me.

The watch came sooner than expected and when I picked it up, Matthew was kind and took the time to adjust it for me until it felt comfortable.

I would definitely recommend and would use their services again.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

A happy returning customer

As a returning customer of WoM I value their smooth hassle free purchasing experience, from quoting through to fulfilment.

Emma is always on hand to ensure every detail of the purchase is attended to. The lead time to dispatch was also much quicker than quoted.

25 October 2024
Unprompted review
Rated 5 out of 5 stars

Watch purchase

Excellent communication from the team and bracelet sized correctly from my measurements. Delivery altered to suit my needs and the watch was perfect. Excellent service all round and good discount, would use Watches of Mayfair again without hesitation.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

My new favourite watch dealer...

Buying a watch from Watches of Mayfair was such a pleasant experience. Prices are exceptional as is their customer service; Mat was an absolute professional and the environment is relaxed. Thank you Mat and thankyou to Watches of Mayfair. Excellent stuff..

17 September 2024
Unprompted review
Rated 5 out of 5 stars

Buy from them!

I recently bought my first automatic watch from WOM. The service was second to none, polite, helpful and you could tell they genuinely cared. My watch is wonderful and was a very good price. Delivered with care. Matthew and Emma at WOM have been fantastic. Buy from them, you won’t regret it.

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Level of service was top notch

Level of service was top notch from start to finish. I dealt with Matt throughout who was very helpful and friendly, kept me up to date with the delivery status of the watch, and offered help and advice where needed. An all around great buying experience, will definitely deal with again.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer experience

Ordered a Nomos watch from WofM and had to leave a review

Fantastic communication with both Matthew & Emma as well as a very competitive price

Don’t go anywhere else!

27 August 2024
Unprompted review
Rated 5 out of 5 stars

A seamless process to order a watch…

A seamless process to order a watch with the help of Matt. He was constantly available over WhatsApp to help me find the right watch for the best price, and have it delivered ahead of schedule. Watches of Mayfair will be my go to supplier for life!

14 August 2024
Unprompted review
Rated 5 out of 5 stars

I am delighted to recommend Watches of…

I am delighted to recommend Watches of Mayfair for their exceptional customer service. Recently, I had the pleasure of purchasing a Tag Heuer Connected Watch from their online store, and I must say that the experience was nothing short of fantastic.

From the moment I visited their website, I was impressed by the user-friendly interface and the wide selection of luxury watches available. The ordering process was seamless, and I received regular updates on the status of my purchase.

What truly set Watches of Mayfair apart was their customer service team. They were professional, knowledgeable, and always went above and beyond to ensure that my needs were met. They promptly addressed any questions or concerns I had, providing me with all the information I needed to make an informed decision.

When my Tag Heuer Connected Watch arrived, it was beautifully packaged and in perfect condition. The attention to detail and care taken in handling the product was evident, further highlighting Watches of Mayfair's commitment to customer satisfaction.

Overall, my experience with Watches of Mayfair was exceptional, and I would highly recommend them to anyone in search of a luxury timepiece. Their outstanding customer service, coupled with their extensive range of watches, make them a top choice for watch enthusiasts.

25 July 2024
Unprompted review
Rated 5 out of 5 stars

Excellent personalised service

Excellent service and the best watch buying experience I have come across from buying 20 plus watches from many different retailers.

Very friendly communications and to my surprise when I opened the watch, it was showing the correct time and date which goes to show the levels of customer service the have achieved in this tough market to be different.

Well done and I will be buying many more from you in the future

15 July 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look