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Watches of Wales Reviews 

510
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 384 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional approach. Many people appreciate the exciting and transparent competitions, offering a fair chance to win high-quality watches and other prizes. The overall experience, whether buying, selling, or entering competitions, is frequently described as smooth, efficient, and straightforward. Customers highlight the ease of use of their services and the high integrity of the business. Many reviewers express strong recommendations, planning to return for future purchases or competition entries due to the excellent service received.

What people talk about most

Product

Users describe positive interactions with product, highlighting the high standard and varied collection of... See more

Competition

Reviewers mention positive feedback about competition, highlighting the ease of entry and the high standard... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, often describing it as easy, seamless, and... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, outstanding, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great new competition format with 3 prizes, these guys are open, transparent and always approachable and take on board feedback. We usually buy a ticket, for this draw we've bought 5. Wish them every... See more

Company replied

Rated 5 out of 5 stars

Had an appointment with Paul regarding selling some jewellery. He was very polite and explained everything with no pressure into selling my gold.I would definitely recommend to anyone who is thinking... See more

Company replied

Rated 5 out of 5 stars

Entered a watch competition again, only takes 1 ticket! Have to say these competitions are fair and transparent so when we have a spare few quid and we see a nice watch we give it a go, especially if... See more

Company replied

Rated 5 out of 5 stars

An amazing chance to win stunning watches and other high-end prizes – it really doesn’t get better than this! Highly recommend Watches of Wales to anyone who loves quality, excitement, and the thrill... See more

Company replied


Company details

  1. #34 of 130 best companies in Watch shop
  2. #73 of 289 best companies in Jewellery shop

Written by the company

Watches of Wales Group is a trusted UK provider of luxury watches, jewellery and precious metal services. Through Watches of Wales, customers can buy authentic luxury timepieces and jewellery from prestigious brands such as Rolex, Omega and Patek Philippe. Watches of Wales Competitions offers fair and transparent prize competitions, giving people the chance to win luxury watches and high-value prizes for as little as £9.99. Across all our services, we focus on transparency, customer care and delivering a smooth, professional experience every time.

We sell quality as standard

Written by the company

With over 20 years' experience, we specialise in the buying and selling of the worlds finest watches. From second-hand Rolex watches to pre-owned Omega watches, we ensure any watch you buy from us is a quality investment. All of our watches have been meticulously inspected against our stringent requirements.
Fair and transparent draws
Once the competition has ended – whether this is because we sold all tickets, or the competition’s end date has been reached – we will announce when the draw will take place via our social media and email channels. To fairly draw a winner, we use a website called random.org which is a third-party supplier ensuring a fair draw for each competition. Each draw is documented on the site and ready to be seen by the public.
We pay the best prices for gold
Are you looking to sell your gold? Maybe you have a load of old jewellery, coins, medals, or a Rolex Watch? Gold Buyer Wales is a family run business with over four decades of experience. We are known for paying the highest prices around for gold and precious metals and have shops in Pontyclun and Tonypandy.

Contact info

Promotion box for Watches of Wales

The Home of Luxury Competitions

Visit our competitions page to see our latest prizes!

4.9

Excellent

TrustScore 5 out of 5

510 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(510)

383 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing experience

Paul and Jordan of Watches of Wales couldn’t of been more helpful, the used Rolex I purchased was losing time, when I informed them he immediately took the watch back and sent it for a full service also put an extra link on for me. The watch now keeps amazing time, I can’t thank them enough. I wouldn’t hesitate to use them again.

19 February 2026
Unprompted review
Watches of Wales logo

Reply from Watches of Wales

Hey Thea

Thank you so much !

Paul and Jordan were more than pleased to help get your Rolex running perfectly and the fit just right.

It’s always our goal to provide friendly, attentive service, and we’re so glad you had such a positive experience. We look forward to helping you again in the future!

All the best, The WOW Team

Rated 5 out of 5 stars

Amazing customer service and extremely…

Amazing customer service and extremely fair price paid for my watch. I cannot recommend Paul enough and am grateful also for a speedy payment while on site. Thanks again and highly recommend 5* experience 😁

11 March 2026
Unprompted review
Watches of Wales logo

Reply from Watches of Wales

Hello!

Thank you so much for your fantastic review! We're thrilled to hear you had a 5-star experience and felt the service was good.

Paul is delighted to read your kind words. We really appreciate your recommendation and look forward to helping you again in the future! 😁

All the best, The WOW Team

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, very quick and very helpful.

11 March 2026
Unprompted review
Watches of Wales logo

Reply from Watches of Wales

Hey Joe

We're glad to hear you found our team friendly, we are a friendly bunch here!!

Quick, and helpful, that's great feedback.

We hope to see you again in the future! 😊

All the best, The WOW Team

Rated 5 out of 5 stars

Great communication selling my watch to…

Great communication selling my watch to Watches of Wales. Competitive price compared to high street stores.

11 March 2026
Unprompted review
Watches of Wales logo

Reply from Watches of Wales

Hey Samuel

Thank you for your kind review! We're pleased to hear you had a positive experience selling your watch to us. Providing competitive prices is very important to us, so it’s great to know that came across.

We truly appreciate your trust and hope to help you again in the future! ⌚😊

All the best, The WOW Team

Rated 5 out of 5 stars

Just sold some old pocket watches

Just sold some old pocket watches. No pressure to sell and agreed a very fair price with Paul. Money was in the bank account in minutes. A great company to deal with. Would recommend them to anyone.

9 March 2026
Unprompted review
Watches of Wales logo

Reply from Watches of Wales

Hi William

Thank you for your kind review and for choosing Watches for Wales. We're really pleased to hear you had such a good experience selling your pocket watches and that you were happy with the price and super quick payment 💷

Paul is delighted to see this feedback. We truly appreciate the recommendation.

All the best, The WOW Team

Rated 5 out of 5 stars

My First Purchase with WoW

I recently purchased my first luxury timepiece from WoW to celebrate a significant career promotion, and the experience has been nothing short of exceptional.
Knowing this piece will become a family heirloom makes it feel like a truly sound investment.

Thank you Jordan!

6 March 2026
Watches of Wales logo

Reply from Watches of Wales

Hello John

Thank you so much for your kind review and for choosing Watches for Wales for such a special purchase. Congratulations on your career promotion, what a fantastic milestone to celebrate! 🎉

We’re delighted to hear that we helped to make your first luxury timepiece experience a great one. Knowing that your watch will become a family heirloom makes it even more meaningful, and it’s wonderful to have been part of that moment with you.

Thank you again, and we hope to welcome you back in the future.

All the best, The WOW Team

Rated 5 out of 5 stars

Prompt payment

Prompt payment, fair and friendly.
What more could you want

6 March 2026
Unprompted review
Watches of Wales logo

Reply from Watches of Wales

Hi Michael

Prompt, fair and friendly - exactly what we aim for, thanks for your feedback!

All the best, The WOW Team

Rated 5 out of 5 stars

Just wanted to thank watches of Wales…

Just wanted to thank watches of Wales for my watch very satisfied with it and will definitely be playing again great people great service all round

4 March 2026
Unprompted review
Watches of Wales logo

Reply from Watches of Wales

Hi Ezekiel

We're really pleased to hear that you're happy with your watch and that you had a great experience with us.

Congratulations again on your win, and we look forward to seeing you in future competitions!

All the best, The WOW Team

Rated 1 out of 5 stars

Didn't see the draw

Didn't see the draw, no idea who won. I'm guessing it wasn't me.

1 March 2026
Watches of Wales logo

Reply from Watches of Wales

Hi there, thank you for your message.

Please bear in mind that the draw hasn't even happened yet. It always happens the following day at 10am. So you could be the winner still, but the draw hasn't even started.

We would kindly ask you to reconsider your review please as a one-star review of this kind is quite unjust and unnecessarily damages our reputation.

Best of luck for later,

the WoW team

Rated 5 out of 5 stars

Well worth the money 💰

Straight forward ! And you think your going to win 😁 👍👍💰

1 March 2026
Watches of Wales logo

Reply from Watches of Wales

Hello!

There are always good odds and the ticket are priced at a fair price, so good luck and fingers crossed for you for any competitions you enter 🤞🏼thanks for the feedback.

All the best, The WOW Team

Rated 5 out of 5 stars

My Wife won the Chanel bag from 1…

My Wife won the Chanel bag from 1 ticket purchase!!
Over the moon........

Thansk WoW team!!

2 March 2026
Unprompted review
Watches of Wales logo

Reply from Watches of Wales

Hey Andreas

Wow, huge congratulations to your wife! 🎉 We’re thrilled to hear she’s over the moon with her new Chanel bag. Thank you so much for leaving the review, the WoW team is delighted for you!

All the best, The WOW Team

Rated 5 out of 5 stars

Great prizes to be won!

Great prizes to be won 🤞Super easy to enter and navigate the site.

1 March 2026
Watches of Wales logo

Reply from Watches of Wales

Hey Julie

That's what we love to hear, super easy to navigate the site!

Good luck with your next entry 🤞🏼

All the best, The WOW Team

Rated 5 out of 5 stars

Friendly

Friendly, helpful, good advise. Good prices paid.

27 February 2026
Unprompted review
Watches of Wales logo

Reply from Watches of Wales

Hi Derrick

Thanks for this feedback, really appreciated.

All the best, The WOW Team

Rated 5 out of 5 stars

Ease of use and variety of items to…

Ease of use and variety of items to choose from in the competition

26 February 2026
Watches of Wales logo

Reply from Watches of Wales

Hey Masood

Thanks for the feedback! 😊 We’re glad you’re enjoying the ease of use, that's really important to us to make everything as user friendly as possible. Good luck in your next competition entry!

All the best, The WOW Team

Rated 5 out of 5 stars

Great competitions

Great competitions - I have been fortunate to be a winner in one of these.

Their used range stock is also great, very well priced.

26 February 2026
Watches of Wales logo

Reply from Watches of Wales

Hi Paul

Thanks so much!

We’re thrilled you’ve been one of our winners and found value and quality in our used range.

Hope to see you back soon!

All the best, The WOW Team

Rated 5 out of 5 stars

5 star company

5 star company

25 February 2026
Watches of Wales logo

Reply from Watches of Wales

Hey Graeme

Thanks for the 5⭐⭐⭐⭐⭐ - really appreciate them.

All the best, The WOW Team

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