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Watches of Wales Reviews 

514
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 384 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and professional approach. Many people appreciate the exciting and transparent competitions, offering a fair chance to win high-quality watches and other prizes. The overall experience, whether buying, selling, or entering competitions, is frequently described as smooth, efficient, and straightforward. Customers highlight the ease of use of their services and the high integrity of the business. Many reviewers express strong recommendations, planning to return for future purchases or competition entries due to the excellent service received.

What people talk about most

Product

Users describe positive interactions with product, highlighting the high standard and varied collection of... See more

Competition

Reviewers mention positive feedback about competition, highlighting the ease of entry and the high standard... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, often describing it as easy, seamless, and... See more

Service

Clients share positive opinions on service, consistently describing it as excellent, outstanding, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great new competition format with 3 prizes, these guys are open, transparent and always approachable and take on board feedback. We usually buy a ticket, for this draw we've bought 5. Wish them every... See more

Company replied

Rated 5 out of 5 stars

Had an appointment with Paul regarding selling some jewellery. He was very polite and explained everything with no pressure into selling my gold.I would definitely recommend to anyone who is thinking... See more

Company replied

Rated 5 out of 5 stars

Entered a watch competition again, only takes 1 ticket! Have to say these competitions are fair and transparent so when we have a spare few quid and we see a nice watch we give it a go, especially if... See more

Company replied

Rated 5 out of 5 stars

An amazing chance to win stunning watches and other high-end prizes – it really doesn’t get better than this! Highly recommend Watches of Wales to anyone who loves quality, excitement, and the thrill... See more

Company replied


Company details

  1. #34 of 130 best companies in Watch shop
  2. #73 of 289 best companies in Jewellery shop

Written by the company

Watches of Wales Group is a trusted UK provider of luxury watches, jewellery and precious metal services. Through Watches of Wales, customers can buy authentic luxury timepieces and jewellery from prestigious brands such as Rolex, Omega and Patek Philippe. Watches of Wales Competitions offers fair and transparent prize competitions, giving people the chance to win luxury watches and high-value prizes for as little as £9.99. Across all our services, we focus on transparency, customer care and delivering a smooth, professional experience every time.

We sell quality as standard

Written by the company

With over 20 years' experience, we specialise in the buying and selling of the worlds finest watches. From second-hand Rolex watches to pre-owned Omega watches, we ensure any watch you buy from us is a quality investment. All of our watches have been meticulously inspected against our stringent requirements.
Fair and transparent draws
Once the competition has ended – whether this is because we sold all tickets, or the competition’s end date has been reached – we will announce when the draw will take place via our social media and email channels. To fairly draw a winner, we use a website called random.org which is a third-party supplier ensuring a fair draw for each competition. Each draw is documented on the site and ready to be seen by the public.
We pay the best prices for gold
Are you looking to sell your gold? Maybe you have a load of old jewellery, coins, medals, or a Rolex Watch? Gold Buyer Wales is a family run business with over four decades of experience. We are known for paying the highest prices around for gold and precious metals and have shops in Pontyclun and Tonypandy.

Contact info

Promotion box for Watches of Wales

The Home of Luxury Competitions

Visit our competitions page to see our latest prizes!

4.9

Excellent

TrustScore 5 out of 5

514 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(514)

383 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Friendly

Friendly, helpful, good advise. Good prices paid.

27 February 2026
Unprompted review
Watches of Wales logo

Reply from Watches of Wales

Hi Derrick

Thanks for this feedback, really appreciated.

All the best, The WOW Team

Rated 5 out of 5 stars

Ease of use and variety of items to…

Ease of use and variety of items to choose from in the competition

26 February 2026
Watches of Wales logo

Reply from Watches of Wales

Hey Masood

Thanks for the feedback! 😊 We’re glad you’re enjoying the ease of use, that's really important to us to make everything as user friendly as possible. Good luck in your next competition entry!

All the best, The WOW Team

Rated 5 out of 5 stars

Great competitions

Great competitions - I have been fortunate to be a winner in one of these.

Their used range stock is also great, very well priced.

26 February 2026
Watches of Wales logo

Reply from Watches of Wales

Hi Paul

Thanks so much!

We’re thrilled you’ve been one of our winners and found value and quality in our used range.

Hope to see you back soon!

All the best, The WOW Team

Rated 5 out of 5 stars

5 star company

5 star company

25 February 2026
Watches of Wales logo

Reply from Watches of Wales

Hey Graeme

Thanks for the 5⭐⭐⭐⭐⭐ - really appreciate them.

All the best, The WOW Team

Rated 5 out of 5 stars

Fantastic experience selling watch

Fantastic experience! The boys were brilliant, felt completely at ease throughout the process and couldn't recommend them enough. I was selling my Breitling watch to them and never felt pressured into anything. Just super nice bunch of people!

24 February 2026
Unprompted review
Watches of Wales logo

Reply from Watches of Wales

Ah, thank you so much, that’s amazing to hear Tyler! 🙌

We’re really glad you felt comfortable and never under any pressure, that’s exactly how it should be when selling something like your Breitling. It was an absolute pleasure dealing with you.

Thanks again for the kind words and for choosing us, it genuinely means a lot. You’re always welcome back anytime!

All the best, The WOW Team

Rated 5 out of 5 stars

Watches of Wales Competition

Via a competition run by Watches of Wales, I’m a very lucky winner, and now owner of a Rolex, Datejust Watch.
To enter is very straightforward via their app, with what I always considered good odds of winning high value items.
I’m proof that it can happen …!!
Highly recommended.
Richard Leggate

18 February 2026
Unprompted review
Watches of Wales logo

Reply from Watches of Wales

Wonderful news Richard, another winner.

We tend to run 3 to 4 competitions each week so it's great to get feedback on here from one of our winners - thank you for leaving this review.

All the best, The WOW Team

Rated 5 out of 5 stars

Called to get a quote for some gold I…

Called to get a quote for some gold I wanted to sell. WOW beat all other quotes I had hands down. Great to meet Paul who was professional and friendly and can recommend.

20 February 2026
Unprompted review
Watches of Wales logo

Reply from Watches of Wales

Hi David

Paul says thank you for your kind comments and he is glad he could offer such a competitive price.

All the best, The WOW Team

Rated 5 out of 5 stars

Really easy and smooth process to buy…

Really easy and smooth process to buy tickets and I think the tickets are fantastic value

18 February 2026
Watches of Wales logo

Reply from Watches of Wales

Hey Megan

We go to a lot of effort to ensure the buying process is as smooth and as uncomplicated as it can be, it's great to get your feedback on ticket price too, thank you.

All the best, The WOW Team

Rated 5 out of 5 stars

Great

Great people. Great competitions. Great watches

17 February 2026
Watches of Wales logo

Reply from Watches of Wales

Thank you Bob

We really appreciate your comments.

All the best, The WOW Team

Rated 5 out of 5 stars

Great experience

Great experience, honest lovely person to deal with and got the best price !
Definitely come back again

19 February 2026
Unprompted review
Watches of Wales logo

Reply from Watches of Wales

Hey Hamza

Honest through and through, that's the foundation of Watches of Wales and one which has helped us to help customers just like you, thanks for the review.

All the best, The WOW Team

Rated 5 out of 5 stars

My first Rolex

I bought my first Rolex (Airking) from Jordan at Watches of Wales. What a lovely experience it was throughout, the set up in the shop is excellent. When I first viewed my watch, it was sat waiting for me, presented on the huge oak boardroom table - very slick and professional.
Jordan is a very nice person to deal with, we had pleasant long conversation, no rush, no pressure at all, very down to earth and I felt as though he was very much part of my journey.
I’ve been following Watches of Wales for a long time, enter the competitions regularly and always wanted to purchase my first Rolex with them. I’m so glad that I did, as the experience has been wonderful. Thank you again Jordan, I hope to be seeing you for the next one!

18 February 2026
Unprompted review
Watches of Wales logo

Reply from Watches of Wales

Hi Leuan

Thank you so much for your kind words! We’re so pleased that your first Rolex purchase with us was such a positive experience.

Jordan is delighted to know he made your visit a memorable one, making our clients feel part of the journey is just how it should be.

It’s great to hear you’ve been following Watches of Wales for a while and that entering our competitions, we are flattered that you chose us for such a special purchase.

We look forward to welcoming you back for your next timepiece and helping to create many more special moments.

Enjoy your Air‑King!

All the best, The WOW Team

Rated 5 out of 5 stars

Best price payed for gold

Best price payed for gold, excelkent service from Paul, diolch.

19 February 2026
Unprompted review
Watches of Wales logo

Reply from Watches of Wales

Hey Marie-Noelle

Diolch for the review, Paul said thanks for taking the time to leave it, it was great to help you.

All the best, The WOW Team

Rated 5 out of 5 stars

Relaxed easy dealing experience.

Relaxed easy dealing experience. Paul is efficient with full knowledge of the product giving confidence to customers.

18 February 2026
Unprompted review
Watches of Wales logo

Reply from Watches of Wales

Hello!

Paul's knowledge is amazing isn't it! Glad you found the experience relaxed, it shouldn't be any other way.

All the best, The WOW Team

Rated 5 out of 5 stars

I recently purchased a Rolex GMT…

I recently purchased a Rolex GMT “Pepsi” from WOW, and the entire experience was exceptional from start to finish. Jordan was fantastic to work with—his communication throughout the buying process was clear, prompt, and professional, making the transaction seamless and enjoyable.

The watch was exactly as described, and I couldn’t be happier with my purchase. This marks my third transaction with WOW, and each experience has consistently met the highest standards of service and integrity.

I would confidently recommend WOW to anyone looking to buy or sell a timepiece. Jordan and Paul, thank you once again—I look forward to the opportunity to work with you in the future. Best wishes Dave M

10 February 2026
Unprompted review
Watches of Wales logo

Reply from Watches of Wales

Hi Dave

Thank you for such an incredible review, and for your continued trust in WOW. It truly means a lot to us.

We’re delighted to hear your Rolex purchase was another seamless experience. Jordan always aims to keep communication clear and straightforward, so he really appreciates this feedback.

A third transaction with us is something we don’t take lightly, your ongoing business speaks volumes, and we’re grateful for it.

From both Jordan and Paul, thank you again for the recommendation. We look forward to serving you again!

All the best, The WOW Team

Rated 5 out of 5 stars

Great company run by great honest guys.

Great company run by great honest guys.
Highly recommend Paulfor constantly putting out luxury timepieces at incredible prices.

17 February 2026
Watches of Wales logo

Reply from Watches of Wales

Hey Dean

Thank you so much for the kind words, that really means a lot!

We’re proud to do things the right way, Paul is especially pleased to to read this review ⌚

Thanks again for the recommendation and best of luck in the next draw!

All the best, The WOW Team

Rated 5 out of 5 stars

Easy to use

Easy to use, great prizes..

17 February 2026
Watches of Wales logo

Reply from Watches of Wales

Hi Andrew

Thanks for taking time out to leave this feedback, always appreciated.

All the best, The WOW Team

Rated 5 out of 5 stars

Already won previously through this…

Already won previously through this company.

17 February 2026
Watches of Wales logo

Reply from Watches of Wales

Hi Darren

Thank you so much for coming back and playing again and huge congratulations on winning previously! 🎉

We really appreciate your continued support and love seeing returning winners.

All the best, The WOW Team

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic, Won a Rolex Daytona, was delivered next day, got a call the day after the draw and couldnt believe it. Play multiple times a week so glad I finally won something :D

Thanks again, fingers crossed for another.

9 February 2026
Unprompted review
Watches of Wales logo

Reply from Watches of Wales

Hey Adam

We’re absolutely delighted for you, what an incredible win! A Rolex Daytona is something special, and we love being able to make moments like that happen.

It was great speaking to you after the draw, and we’re so pleased it arrived safely the next day. Thanks for playing with us regularly, persistence pays off!

Enjoy every second of wearing it, and welcome to the winners’ club 🏆

All the best, The WOW Team

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