Watchesofwhitby Reviews 164

They were very nice and really knew their watches. Recommend to anyone on the lookout for their next piece!

Excellent staff and 1st rate communication

I initially contacted the company by email to see if they would be interested in buying a watch that I was looking to sell.

Within a short period of time I received an answer from Alexander (not the owner) who provided me with an estimate and answered all my questions.

I sent the watch to them, which they received the following day. Alexander phoned me to say that they had received the watch and on examination, saw that the crystal was scratched and would need replacing. He gave me a reduced estimate, based on that information. Initially, I was taken aback, as I believed that a sapphire crystal was virtually impossible to scratch and had not seen it while wearing it.

Alexander, said that he would email me some high resolutions photos. And to contact him, should I have any further questions.

Lo and behold, on examination of the photos, the scratches, which had been highlighted were clear to see.

I spoke with Alexander later that day and completed the deal. Throughout he remained professional and polite. He also understood my frustration with news of the damage.

I would be more than happy to deal with the company again.

Fantastic experience here today. Staff were friendly, helpful and approachable. Not pushy in any form and made us feel very welcome and at ease. We ended up purchasing a Rolex watch and they were incredibly knowledgable, explaining every detail to us and talking us through each document. We ended the sale with a glass of Prosecco and a lager (as well as some laughs). The absolute cherry on top was when they rang us a few hours later to let us know they’d sent us signed gloves from the boxer Dave Allen- who we’d previously mentioned that we followed- as a gift, which was an extremely generous and thoughtful thing to do. 10/10 on every level and we will 100% be returning in the future

My first time dealing with WoW which has proved to be a first class experience.
From my initial phone enquiry to completing the transaction in the shop all the staff were friendly,professional and knowledgeable.
I felt that I was offered a fair price for my trade-in watches and my new watch was available at a very competitive price.
I would recommend to anyone considering purchasing a quality prestige watch to visit WoW website.

Not my first time purchasing luxury timepieces, but it was my first time dealing with Watches of Whitby. By far, WoW have given the best service. The purchasing process was flawless and easy, a phonecall was made to me within 30 minutes to organise delivery, and I received the delivery the very next day!

Beyond this, the customer service is polite and on point. I was getting very quick responses on email, no matter how silly or small my question was.

The watch was also exactly as described and the price was great.

I have since recommended WoW to my watch friends and they have been scrolling through the website reading their next purchase.

Recently purchased the Tudor BB Monochrome 41 from Watches of Whitby. Must say they do provide an excellent service from start to finish. They sized my watch over the phone, provided insured next day delivery and the description and quality of watches are as described.
Will certainly be purchasing more from WoW in the near future.

This is a business in Whitby that sell pre owned watches. This is the fifth watch that we have purchased from them. Their descriptions of marks that can be picked up through wearing a watch are absolutely spot on. If they say that the case is 100%, then there won’t be a mark on it. It is a refreshing change to be able to trust a retailers description as being totally accurate. We would highly recommend Watches of Whitby!

I had a great experience shopping with Watches of Whitby. From start to finish they went out of their way to help me and were so friendly too. Delivery of my watch was quick and the packing and little extra touches were perfect. If you see something you like, buy with confidence.

Made the visit to the shop after looking on the site regularly for the last two years. Had my eye on one of the last no date pre-ceramic submariners and they had a beauty in stock.
Lovely people, knowledgeable and no pressure. Bought the watch and love it. Great experience in store too

Five star customer service from Heather, Michael and the team at Watches Of Whitby.
Highly recommended…Thank You!

What a fantastic online buying experience! Alex & Mike certainly delivered on a pre-loved watch which is flawless I might add. It arrived in beautiful packaging with a couple of little surprises! In my mind this shows the attention to detail and the high standards of the watches they sell having read the other reviews. Dealt with them via phone and email and both lovely to deal with and very knowledgable! I had 100% confidence in them which is important when you make an emotional purchase like this. Will be using again and can't recommend them enough!

Thank you very much, took my husband into Watches of Whitby as he's been wanting to go look for ages, he's been very interested in the watches they offer for a long time. He saw a watch he really liked. Very friendly and relaxed atmosphere, we had to take in the three kids and dog which was fine.
Tried on the watch, added a clasp, tried the adjustments, adjusted back again, all no problem. All staff super helpful. Definitely recommend. 5star, 10 out of 10. See you again.

An outstanding experience from start to finish.
Great, very quick communication which I think is really important. A great part exchange for a very very well priced and hard to come by watch. Excellent service and would definitely recommend and use again.

Absolutely fantastic experience with watches of Whitby. Very knowledgeable and professional. Great selection of stock and decent prices. Can’t fault them

I’ve purchased a few watch related items from Watches of Whitby via the post without any issues before but when I saw a watch they had in stock I really fancied I decided to make the 2 hour trip down to visit them.
Immediately I felt at ease browsing with zero pressure from the very polite and knowledgeable staff working there. This place has such a friendly atmosphere and I was amazed at the flawless condition of the used watches I looked at. It wasn’t long after my coffee that we had a deal and I cannot recommend them highly enough! So thank you for the experience, If only everywhere was like this place :)
Richard Round.

Excellent service from Watches of Whitby on my recent purchase of a Tudor Black Bay 58. I had been keeping an eye on their stock for a while (and missed out on a couple of occasions as their stock is very high quality) but finally managed to acquire what I’d been looking for. The watch was perfect and the service and knowledge they have is second to none.

Would not recommend them more highly!

Excellent service from start to finish. Omega Speedmaster Racing was better than described and as new. Great communication throughout and delivery was as promised and free of charge. Thank you Watches of Whitby.

I’ve just had a great online experience with Watches of Whitby! I made an enquiry about a Moonwatch which was responded to almost instantly! Upon buying the watch over their site, I received a call to confirm the transaction and discuss delivery options! The watch arrived perfectly packaged the following morning and is exactly as described on the site, in terms of condition. In fact, it’s been than described! It looks brand new!

I will definitely be purchasing from Watches of Whitby again in the future!

Thank you for a great purchase and for doing your utmost to help me buy my dream watch.

The communication and customer service I have experienced leading up to and including the purchase as been truly excellent.

Upon arriving at the showroom to collect my new watch I was greeted with a very warm welcome from both members of staff in store.

I would have absolutely no hesitation in recommending Watches of Whitby to anyone wanting to purchase a great condition pre-owned luxury watch at a very fair market price.

Thank you so much.

Richard.

I ordered a bracelet for a Tudor BB GMT. It showed in stock on the web page but this was actually out of stock. After a quick call, Michael upgraded to a higher spec product FOC. Arrived well packed the next day via RMSD. I could not have wished for better service!