Watchesofwhitby Reviews 164

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional friendliness, professionalism, and extensive knowledge, making every interaction pleasant and helpful. People frequently highlight the excellent service received, noting the smooth and straightforward process from initial inquiry to purchase. The quality of the products is also a major point of satisfaction, with many customers reporting that watches are exactly as described, often exceeding expectations and arriving in superb condition. A few other people also felt that the coffee wasn't great.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the pristine condition of the... See more

Staff

People report positive experiences with staff, consistently highlighting their friendliness, professionalism,... See more

Service

Consumers consistently express high satisfaction with the service, describing it as professional, smooth, and... See more

Quality

Customers had positive experiences with quality. Many reviewers praised the excellent condition of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Picked up my new Rolex Submariner “Starbucks” from Watches of Whitby and I’m absolutely thrilled. The watch is stunning—Rolex quality through and through. The staff were incredibly friendly, welcom... See more

Company replied

Rated 5 out of 5 stars

I've been buying, part exchanging and selling to Watches of Whitby over the last few years and have always had a great experience. Their watches are absolutely pristine and very fairly priced. The gu... See more

Company replied

Rated 5 out of 5 stars

I purchased a brand new Tudor on 1st September and it was delivered the next day. The packaging was excellent and the addition of a small travel pouch and polishing cloth was a nice touch. I've em... See more

Company replied

Rated 5 out of 5 stars

I bought my first Rolex on the 20th September from here and I can not thank them enough. From my initial email regarding a part exchange the communication was outstanding, responses were quick and an... See more

Company replied


Company details

  1. Jewellery shop

Written by the company

High standards are our priority Watches of Whitby are a family run business with over 20 years’ experience in buying and selling luxury watches. We are passionate about what we do and delivering exceptional customer service; you can be assured we only stock the very best to meet yours and our high standards. We buy, sell and part exchange luxury pre-owned watches from our wonderful shop based in Whitby, a gem of the North Yorkshire Coast located at the bottom of the famous 199 steps.


Contact info

4.8

Excellent

TrustScore 5 out of 5

164 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Perfect

Watches of Whitby are a very professional and friendly business who really know their stuff. Alex is extremely helpful and their stock is impressive. All round excellent! 👍

13 October 2023
Unprompted review
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Reply from Watchesofwhitby

Thank you for your lovely review and 5 star rating, it is very much appreciated. We hope to see you again :)

Rated 5 out of 5 stars

Amazing company

Amazing company to buy a watch from

30 August 2023
Unprompted review
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Reply from Watchesofwhitby

Thank you George, it is always a pleasure doing business with you Sir :)

Rated 5 out of 5 stars

I had a great experience when I bought…

I had a great experience when I bought the Uncle bracelet for my Tudor GMT, I was very happy with the service

20 August 2023
Unprompted review
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Reply from Watchesofwhitby

Thank you Patrick, it was a pleasure doing business with you and the uncle strap looked fantastic on your Tudor GMT :)

Rated 5 out of 5 stars

Well established company

Knowing that this brilliant competition is all above board and coming from a well established jewelars.This gives people a equal and fair chance to own a very expensive timepiece for a fraction of the retail price.

20 October 2023
Unprompted review
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Reply from Watchesofwhitby

Thank you Stuart, that means a lot to us and we really appreciate you taking the time to write this :)

Rated 5 out of 5 stars

Best watch dealer by far .

Best watch dealer by far .
Great polite service with best prices for buying and selling . No hassle straight forward and honest and efficient.
Couldn’t recommend more .

20 October 2023
Unprompted review
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Reply from Watchesofwhitby

Thank you Tony, that means a lot to us and we hope to have the pleasure of dealing with you again :)

Rated 5 out of 5 stars

Purchased an Omega Speedmaster

Purchased an Omega Speedmaster Moonwatch in May 2023. Traded in a Tudor watch towards the cost. The whole process was smooth and the service was impeccable. The Omega watch itself is in amazing condition, as are the box, papers, and accessories. The price was very competitive.

I would highly recommend this store and would have absolutely no hesitation in dealing with them again.

31 May 2023
Unprompted review
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Reply from Watchesofwhitby

Thank you for the 5 star review, it was a pleasure doing business with you. We hope to see you again :)

Rated 5 out of 5 stars

Great communications and a well run…

Great communications and a well run shop, well presented and in a fabulous position at the foot of the steps in Whitby.

28 October 2022
Unprompted review
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Reply from Watchesofwhitby

Thank you David for the great review and kind words, it is much appreciated. We hope to see you again :)

Rated 5 out of 5 stars

The Best Around! By Far!

If you’re looking to purchase a luxury watch do not hesitate to use Watches Of Whitby.
The customer service is second to none and the prices are probably the best around.
I have used Watches Of Whitby on a number of occasions and I have nothing but praise for them, nothing is a problem, the staff are so helpful and accommodating.

7 October 2023
Unprompted review
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Reply from Watchesofwhitby

Thank you Darren for you kind words and 5 star review, it means a lot to us. We will see you next time you are in Whitby ;)

Rated 5 out of 5 stars

I’ve been in contact with Watches of…

I’ve been in contact with Watches of Whitby for a few years, Alex,Michael and the team have always been very helpful and approachable regardless of the level of enquiry. I’ve purchased straps and other items and also sold a watch or two to them and each interaction has been a pleasure. Great customer service and experience which is paramount. 5stars just ain’t enough.

20 October 2023
Unprompted review
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Reply from Watchesofwhitby

Thank you so much Mat for such a lovely review, it is very much appreciated. It is always a pleasure doing business with you Sir :)

Rated 5 out of 5 stars

Fantastic people to deal with

Fantastic people to deal with . Bought a Rolex submariner at a great price watch was perfect as described would highly recommend this shop .

15 August 2023
Unprompted review
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Reply from Watchesofwhitby

Thank you Jason, really appreciate you taking the time to write a lovely review. We hope to see you again in the future :)

Rated 1 out of 5 stars

From the moment myself and my husband…

Here is an edited review maybe I was a bit harsh but the shop manager is not the guy I would employ if you want to sell watches ! He made us feel really uncomfortable ! Maybe one horrible is enough and as for coming back in no thanks we will stick with Goldsmiths who know how to treat customers ! And I don’t need a pouch I wear my watch thanks !

26 September 2023
Unprompted review
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Reply from Watchesofwhitby

Dear Mrs Sterlo,

I am Alex the business director.

Firstly, thank you for talking the time to write a review. The person you are referring to is the shop manager. I am sorry you have left feeling the way you have as I can assure you he is a friendly, enthusiastic watch fanatic who as you rightly mention “does not own a Rolex” but does have a vast knowledge on the brand and many other brands we sell. I feel there must have been a breakdown in communication here as we haven’t received such comments in the past and I can vouch for him being far from a “horrible, horrible man”. The girl you mentioned had only started working for us that day and she definitely is allowed to speak but perhaps she was a little nervous having only being at work in a new role a few hours. If you are ever in Whitby again it would be nice if you pop in and give us another try, we would be happy to give you a complimentary Watches Of Whitby watch pouch to show we aren’t all bad and our manager can prove he isn’t a monster.

EDIT- If you could kindly email me at sales@watchesofwhitby.com explaining why you were made to feel uncomfortable it would be much appreciated. As mentioned if you do ever have a change of heart and decide to pop in we would be happy to see you both again and a glass of bubbly is on the house if you don't need a pouch. We are a small independent family business and 1 star reviews can be damaging to us so I am keen to rectify this if you would let me.

Best wishes,

Alex

Rated 5 out of 5 stars

Hones down to earth honest retailer.

I purchased a Rolex “Pepsi” from Watches of Whitby a few months ago. From the initial enquiry to final purchase the staff were nothing but professional and helpful. The watch was as described on the website the price was competitive. I will certainly purchase from WOW again recommend them to anyone who is new to the luxury watch world as they offer a down to earth and honest opinion unlike many other luxury watch dealers I have dealt with in the past. A solid five stars from me.

1 June 2023
Unprompted review
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Reply from Watchesofwhitby

Thank you for your kind words and 5 star review Nick. It is much appreciated and we hope to business again in the future.

Rated 5 out of 5 stars

Fantastic team and people

Fantastic team and people, really trusted in all aspects. Wouldn't hesitate to recommend at all.

1 November 2022
Unprompted review
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Reply from Watchesofwhitby

Thank you for the 5 star review Simon, much appreciated Sir. We hope to see you again in the future.

Rated 5 out of 5 stars

Class!

Went down on an afternoon all the way from Newcastle for a Tudor S&G and couldn’t be happier. Watch is class, good price, and the team were dead canny. Always keeping an eye on the Instagram for my next purchase 😂

11 May 2023
Unprompted review
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Reply from Watchesofwhitby

Thank you for your lovely review Alex, it is very much appreciated. Have a great weekend Sir.

Rated 5 out of 5 stars

Preferred Supplier

I have purchased three watches from Watches of Whitby and have been very impressed in all my dealings with them. Immediate responses to my enquiries, competitive pricing, accuracy of the detailed descriptions and continual updates during the whole purchase and despatch process has led them to become my No 1 Preferred Supplier !

8 August 2023
Unprompted review
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Reply from Watchesofwhitby

Thank you for your kind words and 5 stars, it really does mean a lot. We hope to see you again soon.

Rated 5 out of 5 stars

The best out there!

What can I say, I have been dealing with WOW for some time now, I can’t recommend them enough, a fantastic team, amazing stock as described and you feel part of the WOW world, I’ve bought watches for decades and I only deal with WOW nowadays. If you have a part ex they won’t rip you off, dip your toes in, it’s a great experience! #WOW

8 September 2023
Unprompted review
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Reply from Watchesofwhitby

Thank you very much for the great 5 star review Trev. it is always a pleasure dealing with you Sir.

Rated 5 out of 5 stars

We’ll recommend

Have bought two watches from them now, a Rolex and an Omega, both are beautiful watches, from walking in the shop the staff are so helpful and polite, the shop is smart and high end with a fantastic selection of high end watches to suit most budgets.
I would definitely recommend them.

31 July 2023
Unprompted review
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Reply from Watchesofwhitby

Thank you Andy, it is always a pleasure dealing with you and we hope to see you again when you are next in Whitby :)

Rated 5 out of 5 stars

A really great customer experience with lovely people.

Whilst on holiday in Whitby I spotted Watches of Whitby. On entering the staff were really friendly and helpful. So much so that I bought an owned Beirtling watch. The staff we so helpful and friendly with no pushy sales talk. Even offered us a cup of tea. The watch is fantastic . The experience was great and we were even asked to call in for a cup of tea next time were were in Whitby.

10 April 2023
Unprompted review
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Reply from Watchesofwhitby

Thank you Mr Carter for your kind words and great review. We hope to see you again :)

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