i made an order 13/01/2026 2 watches totaling 63000$ now they arent replying (24/02/2026) neither for refund , i have all proof and will sue them
Company replied
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See what reviewers are saying
7th time ordering from watches world, every time a 10/10 experience. Service & chat are fast (within hours, even on weekends),express shipping and they always delivered what they promised. Watches we... See more
Company replied
Le prix est compétitif, l’accompagnement et les explications sont excellents. Le délai a été un peu plus long mais on m’en a tenu informé. Je recommande grandement WatchesWorld.com
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First I was a bit disappointed when the payment/check out did not work (and reconsidered) but they do have a great support! Some e-mails later (quick response) transaction was accomplished and only... See more
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Company details
About watchesworld.com
Written by the company
Watches World is an exclusive buyer and seller of pre-owned and new swiss luxury watches. We are world-famous for our performance reliability and competitive prices.
Shop watches
Watches World
Written by the company
- We’re committed to our clients!
- We are dedicated to delivering a personal service when you buy, sell or part-exchange a luxury watch. We’re a team of watch experts with a difference; we understand the value of trust, and how important it is when it comes to making the right decision.
Contact info
Berkeley Square House, Berkeley Square , W1J 6BD, London, United Kingdom
- +442034091808
- Contact@watchesworld.com
- watchesworld.com
4.5
Excellent
827 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brand new Rolex watch
This brand new Rolex watch with 5 years international warranty was delivered on time at Watches World Paris office. The quality of service was exceptional : many thanks to Flavio and to his international team who responded timelessly to all my requests. Special thanks to Eric Esposito in Paris for his kindness and for his professional advices during the watch collection.
2 September 2024
Reply from watchesworld.com
Dear Jean,
Thank you very much for your kind words regarding the services provided by the Watches World team.
Our main goal is to ensure a smooth customer journey for our clients and to make them happy by helping them acquire their desired watch.
We truly appreciate you as a valuable client and remain at your disposal whenever you need our assistance!
Kind regards,
Customer Service Team
Watches World
I recommend it with all my heart!
I recommend it with all my heart!
Marghe is very helpful! She patiently answers all questions.. the watch is of course beautiful and most importantly - legit! thank you very much!
9 August 2024
Reply from watchesworld.com
Dear Martyna,
Thank you for your kind review and for being such a valued client! We are truly grateful that you chose our services and appreciate your high level of satisfaction!
We remain at your disposal for any future requests you may have.
Kind regards,
Watches World
Customer Service
Great experience
The follow-up, quick responses and updates regarding the status of the order were well done.
19 July 2024
Reply from watchesworld.com
Dear Frank,
Thank you for your kind 5-star review!
We are glad that you enjoyed your experience with us. Proper and qualitative follow-up is one of the key points we focus on during the sales process.
We remain at your disposal for any future inquiries!
Kind regards,
Customer Service
Watches World
Excellent experience, wonderful watch
Margarita and the team did an excellent job from start to finish. Helpful, accommodating and great communication throughout the process. Very fast turnaround on a rare Panerai GMT watch, a good price and I'm thrilled with the outcome. Excellent company & team!
19 June 2024
Reply from watchesworld.com
Dear Nick,
Thank you for your high appreciation of our team's work!
It was our utmost pleasure to assist you in purchasing your amazing watch, and we are glad that we managed to deliver it in the condition you expected.
Our main goal is to meet our clients' expectations and fulfill all their requirements.
We will be more than pleased to assist you anytime in the future!
Kind regards,
Customer Service Team
Great experience buying my watch from…
Great experience buying my watch from Watchesworld , I was a bit sceptical at first buying online without seeing the watch but Flavio kept me in the loop all the way from order to payment and shipping of the watch to Hong Kong. Once I took delivery in the Hong Kong office I was more than happy with the overall experience. Thanks Flavio, Peter, Canvas and the rest of the team.
17 June 2024
Reply from watchesworld.com
Dear Greg,
Thank you for your 5-star review and for placing your trust in our company!
We are glad you were pleased with the overall customer journey experience, as we did our best to organize it in the most convenient way for you.
The entire Watches World team is grateful for your high appreciation and is always ready to assist you again!
Kind regards,
Customer Service Team
Watches World
Great service
Great service, the seller are great, always available to answer.
But my best experience, was when I double the payments, and less then a hour, I had one payment refunded.
Thank you Flávio and Peter for the service.
I'm looking forward to do business whit u again.
16 June 2024
Reply from watchesworld.com
Dear Adilson,
Thank you for your kind review and for recommending our services!
We strive to provide the best customer experience for our clients, ensuring that any issue is resolved as quickly as possible.
We are glad to have met your expectations and remain at your disposal for any further assistance you might need!
Kind regards,
Watches World Customer Service Team
EXTRAORDINARY
For the service received, 5 stars are too few. Flavio and Rudy managed a miracle. Finding a brand new Vacheron Constantin ref 4520V was as good as it gets. We had interfaced on the old ref but then they got me the new one, just presented by the parent company. I can only thank the entire WW team.
7 June 2024
Reply from watchesworld.com
Dear Nicola,
Thank you for your 5-star review!
Our greatest pleasure is to exceed our clients' expectations and fulfill their wishes when it comes to luxury watches.
We are delighted that we were able to find exactly what you were looking for and look forward to assisting you in the future.
Thank you for being a valued customer!
Kind regards,
Watches World Customer Service Team
Reply from watchesworld.com
Dear Danny,
Thank you for your 5-star review and kind words!
We had great pleasure assisting you and would be more than glad to repeat your positive experience and make it even better!
Kind regards,
Watches World Customer Service
Reply from watchesworld.com
Dear Ade,
Thank you for your kind 5-star review!
We are grateful for your high appreciation and thrilled to have assisted you in acquiring such a beautiful watch.
We will be more than glad to assist you anytime in the future and make your customer journey even better!
Kind regards,
Margarita
Watches World
Reliable cooperation
Reliable cooperation, fast delivery, everything was as agreed, including personal delivery of the watch to the agreed place. WW representative Margarita explained everything to me and provided answers to all my questions and organize everything include delivery and instalation of additional links.
18 April 2024
Reply from watchesworld.com
Dear Lubos,
Thank you very much for your kind review and for appreciating our efforts in handling all arrangements regarding your watch!
We are glad that you are happy with your procurement and remain at your disposal for any further assistance you might need.
It was a pleasure doing business with you. We wish you to enjoy having your new watch!
Kind regards,
Watches World Customer Service Team
Smooth communication and process
Smooth communication and process - grateful first-time buyer. Confident throughout each step of the transaction. Will definitely look to do business together in the future.
16 April 2024
Reply from watchesworld.com
Dear Sir,
Thank you for your kind review.
We're delighted to hear that we met your expectations and that you're pleased with your purchase. Creating a memorable customer journey is our top priority.
We would be honored to assist you again in the future.
Kind regards,
Watches World Customer Service Team
Very good seller perfect communication…
Very good seller perfect communication and the watch as expected.
15 April 2024
Reply from watchesworld.com
Dear Georgios,
Thank you for your high appreciation of the services offered by our company! It was our pleasure to assist you and do business with you.
We hope you enjoy having your new wonderful watch and remain at your disposal for any future inquiries!
Kind regards,
Watches World Customer Service Team
Excellent service
Excellent service! Ordered my timepiece online had had all conversations on whatsapp which was very smooth and seamless. Never even spoke to them actually but all went well. Bought a watch for €25,000. Highly recommend
12 April 2024
Unprompted review
Reply from watchesworld.com
Dear A B,
Thank you for your wonderful review and for recommending our services! Our greatest satisfaction comes from knowing that we met your expectations and that you are happy with your new watch!
We will be more than glad to assist you anytime in the future!
Kind regards,
Watches World Customer Service Team
Sono estremamente soddisfatto del mio…
Sono estremamente soddisfatto del mio nuovo Cartier ricevuto da Watches World.
L'esperienza d'acquisto ha superato ogni mia aspettativa: tempi di consegna rispettati alla lettera, l'orologio è semplicemente splendido e il prezzo incredibilmente competitivo.
Un ringraziamento speciale a Flavio per la sua professionalità e disponibilità. Non mancherò di raccomandare Watches World ai miei amici e sicuramente ritornerò per futuri acquisti.
I'm extremely pleased with my new Cartier from Watches World. The purchase experience exceeded all my expectations: the delivery was exactly as agreed, the watch is absolutely beautiful, and the price was incredibly competitive. A special thanks to Flavio for his professionalism and helpfulness. I'll definitely recommend Watches World to my friends and will return for future purchases.
29 March 2024
Reply from watchesworld.com
Dear Raffaele,
Thank you sincerely for your gracious review.
We are delighted to hear that Flavio and our team surpassed your expectations. Your recommendation means a great deal to us.
We trust that your new watch brings you immense joy, and we look forward to the opportunity to assist you again in the future!
Warm regards,
The Watches World Customer Service Team
Was a bit concerned buying a luxury…
Was a bit concerned buying a luxury watch on line, however the service from Flávio, Peter and Minogue was first class keeping you up to date with progress. I requested at short notice that I receive my watch for my special birthday on 12 th March 2024 and they delivered well on time and I just love my new Tag Heuer carrera!
Thank you Team Watches World- I would highly recommend.
Billy
5 February 2024
Unprompted review
Reply from watchesworld.com
Dear Billy,
Thank you for taking the time to provide such a detailed review and for sharing it with our community!
We are delighted to hear that our services, particularly those provided by Flavio, Peter, and Minogue, met your expectations. Our team strives to deliver the best customer experience to our clients.
Your trust in us is greatly valued! We look forward to the opportunity to assist you in the future!
Kind regards,
Watches World Customer Service Team
Amazing buying experience
5 March 2024
Reply from watchesworld.com
Dear Sebastian,
Thank you for taking the time to leave a review and for appreciating our service so highly!
We are grateful for your trust and for choosing to be our customer.
It was our pleasure to assist you, and we are always at your disposal for any future requirements.
Kind regards,
Watches World Customer Service Team
Outstanding Experience
Seamless order processing by Flavio. Would definitely recommend! 5/5 Stars
6 February 2024
Reply from watchesworld.com
Dear Carl,
Thank you for your kind review and for expressing such high appreciation for the services provided by Watches World, especially for the assistance from Flavio.
Your positive rating is meaningful to us, and we eagerly look forward to the opportunity to assist you in the future.
We are always at your disposal and here to help.
Kind regards,
Watches World Customer Service Team
Excellent service, very happy
Olga was very communicative, helpful and answered all my questions. The watch arrived early, and was absolutely beautiful with everything promised included. I would definitely buy from WatchesWorld again.
3 February 2024
Reply from watchesworld.com
Dear David,
Thank you very much for your kind review and the high praise of our services, particularly those provided by Olga!
We are delighted to have you as our client and are always ready to assist you with any future watch purchases.
Please know that we are at your disposal whenever you require our help.
Kind regards,
Watches World Customer Service
Very good service!
15 November 2023
Reply from watchesworld.com
Dear Alessandro,
Thank you for your generous 5-star review and for expressing appreciation for our services!
Assisting you was our pleasure, and we look forward to the opportunity to be of help to you again in the future!
Kind regards,
Watches World Customer Service Team
Reply from watchesworld.com
Dear Jean,
Thank you for your 5-star review and for sharing your positive experience with the community. The pleasure was ours to assist you, and we look forward to the opportunity to do so again.
We remain at your disposal for any future needs you may have.
Kind regards,
Watches World Customer Service Team
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