It's astonishing how difficult it is to do any business with this company, even as a current customer. There's no follow-up; a salesperson makes a counteroffer, and the next day, when you're about to... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
had arranged to sell a Breitling after they started with a low offer and came back a month later with a reasonable one. Shipped it out only to be told they were returning it without explanation. Whe... See more
Bought an omega seamaster 300 divers watch from Watchfinder which was just a few months old . The watch started gaining roughly one minute a month so I returned it for them to hopefully sort it , watc... See more
I bought my Rolex Submariner 116610LN over 10 years ago and never planned to sell it — I’m not someone who buys and flips watches. However when I needed funds for a house move, I was shocked at how... See more
Company details
Written by the company
Founded in 2002, Watchfinder & Co. has paired over 320,000 people with their perfect luxury pre-owned watch, both in-store and online. Furthermore, it offers countless models from around 70 different brands, from Rolex to Breitling, Cartier to Omega and more. Each year more than 26,000 luxury watches are meticulously inspected, authenticated and prepared by accredited watchmakers at one of its independent service centres. At Watchfinder, you can choose whether to buy a watch or upgrade your existing one with a part-exchange. You can even sell your watch at a highly competitive rate. For your peace of mind, every watch they sell comes with a 24-month warranty.
Aftersales
24 Month Warranty
Aftersales
We aim to provide you with the best service possible, both in-store and online. Buying a luxury watch is a special experience; we want to make sure that experience is enjoyable from start to finish — and beyond.
Authenticity
Our team of highly experienced watchmakers at our manufacturer-certified logistics centres check the authenticity of every watch we receive using manufacturer-approved tools and equipment. We operate on a strict zero-tolerance policy for fake watches and fake parts.
Quality
Every watch we sell has been inspected and prepared by our expert team of watchmakers at one of our manufacturer-certified logistics centres using manufacturer-approved tools and equipment. It then undergoes rigorous testing to ensure its condition, accuracy, efficiency and water-resistance meet manufacturer specifications. Our 60-step process ensures any problems are flagged and dealt with immediately.
Our Warranty
Every watch we sell comes with a comprehensive 24-month warranty for your peace of mind.
Money-Back Guarantee
We give you a fourteen day, no questions asked returns policy on all watches purchased online. That way, if you aren't able to visit our store, you can still try a watch on with no obligation to keep it.
What happens if something goes wrong
Although we do our utmost to ensure every watch we sell is without problem, there may be a situation that requires our assistance. If that does happen, you can contact our Aftersales team who will work with you to resolve the issue to your satisfaction.
Contact info
United Kingdom
- watchfinder.ie
2.8
Average
132 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service ,great product ,
Great service ,great product ,
I'll be back .....
thanks guys
Eugene
8 May 2022
Very happy with purchase a bit…
Very happy with purchase a bit apprehensive to start but there was no need looking forward to next purchase...
21 April 2022
Great service as usual
21 April 2022
Another watch from the good folks in…
Another watch from the good folks in Watchfinder, always a pleasure , professional and easy to deal with
21 April 2022
A very professional service with…
A very professional service with helpful and knowledgeable staff. I have recommended your company to friends and I will certainly using your service for my next purchase. Well done all concerned.
7 April 2022
Buy with confidence
I have now purchased 5 times form Watchfinder and it has always gone smoothly. They are a little more expensive than other grey market sellers, but they are 100% trustworthy and you get what you pay for. I will purchase from them again
7 April 2022
Have bought multiple watches from…
Have bought multiple watches from Watchfinder now, honestly an solid experience every time. The watches are sent quickly and arrive with DHL express. The boxes come packaged well and make it feel like a full experience, not just buying a watch. 10/10, will continue to buy new watches from these guys
31 March 2022
Professional and efficient service
I completed a part exchange for another watch with the assistance of Harry. I was very satisfied with my trade in valuations. The whole transaction was very simple and Harry was very helpful and professional in our dealings. The watch I received was flawless (even though it was a year old) and I would have no hesitation in dealing with watchfinder again.
17 March 2022
Great website no complaints
Great website, watch delivered within 4-5 days, for a used watch it is in immaculate condition. Very happy overall.
15 March 2022
Very easy and efficient Too deal with.
27 January 2022
Excellent online purchase experience…
Excellent online purchase experience and service, from the moment I purchased the watch my first automatic luxury timepiece, contact and communication was kind & very professional. 10/10
27 January 2022
Great service
Easy to use the site. Good security. Excellent response times and personal follow up on queries. 24 hour delivery. Only issue was that the bracelet was not sized correctly, but my instructions were a bit vague. Watch itself was in mint condition
26 January 2022
I recently purchased a watch with…
I recently purchased a watch with Watchfinder and I could not have happier with my purchase and the service provided, I got the watch the day after it was posted and the watch looks like it was bought new (5 Stars)
18 January 2022
Excellent to deal with
Excellent to deal with, very professional in all respects. Excellent communications regarding my purchase. Lucas in logistics, Paris office, played a blinder!
Will trade again.
13 January 2022
Hi all
Hi all
Thanks again for everything
I will and would recommend watch finder
It’s my second time using you guys
Thank you
Happy new year
6 January 2022
Fantastic Service
Fantastic Service, Excellent Communication. The experience was brilliant from star to finish. The watch was immaculate condition. I would just like to note I purchased the watch on 22nd Dec and had it on the 23rd Dec I live in Ireland and it came from France great service thanks again to all involved in the sale.
31 December 2021
I have purchased watches on 2 occasions…
I have purchased watches on 2 occasions from Watchfinder and found the service to be excellent on both occasions.
29 December 2021
Fantastic customer support.
My experience with Watchfinder was top class, the agent Kevin I was dealing with was so helpful and assisted at every turn. Delivery was speedy thanks to Evanie in France. Many thanks all.
1 December 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.