This was a return visit to look at a seiko spb499-J1 which was on sale and the best price I found and the staff were friendly and helpful as usual making the purchase an enjoyable experience. This wa... See more
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Review summary
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When I couldn't navigate back to my order after authorising payment, Mala contacted me and we completed the order over the phone. She was friendly,polite and efficient. I was delighted to find that t... See more
Company replied
I have recently ordered 2 watches from Watcho, it has been delivered next day, I had a question about one of the watch and they replied so quickly and offered to send another paperwork about the watch... See more
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Superb service from the WATCHO team.... Every purchase I have made from them has been excellent, their customer service and professionalism is second to none and they care about their customers whi... See more
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Company details
- #19 of 127 best companies in Watch shop
- #40 of 286 best companies in Jewellery shop
About WATCHO Jewellers
Written by the company
We warmly welcome you to a place where friendliness, expertise and deep passion come together.
With over 40 years of experience, we have built a reputation as trusted experts offering a friendly service. Our journey has been shaped by innovation, creativity, and a relentless commitment to excellence. From crafting seamless experiences for our guests to fostering a strong, customer-first team, we pour heart and soul into everything we do.
We believe in going the extra mile. That's why we provide an unmatched extended warranty on many products; ensuring that your treasured collection is protected for years to come and offering you the peace of mind you deserve.
Our Promise: Delivering happiness through personal attention.
You are in trusted hands
Written by the company
- Extended Warranty on most products. Award-winning. 0% Finance. Delivery from next day. Free UK Delivery. Accredited Professional Member.
Contact info
6 George Street, Richmond Upon Thames, TW9 1JY, London, United Kingdom
- +441908983500
- help@watcho.co.uk
- watcho.co.uk
4.9
Excellent
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 40% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from WATCHO Jewellers
Thank you! We’re delighted you’re happy with the service. 😊#LOVEWATCHO
Seiko Monster - Brilliant Service
I bought a Seiko Monster ‘Save the Ocean’ watch. I bought this via the Watchco website Friday morning, it arrived the next day at 13:45hrs on a free delivery service. The watch was in perfect condition (as you would expect) and was excellent value for money. Way below the RRP. I would 100% recommend Watchco, I will most definitely buy another watch from these guys.
7 March 2026
Unprompted review
Reply from WATCHO Jewellers
Thank you so much for your fantastic review! We’re thrilled you’re happy with your Seiko Monster ‘Save the Ocean’ and your experience with Watcho. 😊 We can’t wait to help you find your next watch!#LOVEWATCHO
2nd watch I’ve bought from watcho
2nd watch I’ve bought from watcho - both arrived in good time and well packaged.
Both watches (Tissot & Seiko) were well priced.
20 February 2026
Reply from WATCHO Jewellers
Thank you for your lovely feedback! We’re delighted both your Tissot and Seiko watches arrived safely and that you’re happy with your purchases. 😊#LOVEWATCHO
Nice watch,delivered promptly.
24 February 2026
Reply from WATCHO Jewellers
Thank you! We’re glad your watch arrived promptly and that you’re happy with it. 😊#LOVEWATCHO
Reply from WATCHO Jewellers
Thank you! We’re thrilled to hear you’re very pleased with your watch #LOVEWATCHO
Good service
Good service, product range & price.
And importantly not online so we can visit to select the right product.
19 February 2026
Reply from WATCHO Jewellers
Thank you! We’re glad you enjoyed our service, product range, and pricing. It’s great to hear that visiting in person helped you find the perfect product. 😊#LOVEWATCHO
Fast service
Fast service. No problems. Delighted with the watch. Happy with the price.
24 February 2026
Reply from WATCHO Jewellers
Thank you! We’re thrilled you’re happy with your watch, the price, and our fast service. 😊#LOVEWATCHO
Great value with super fast delivery…
Great value with super fast delivery and the packaging was great. The gold wrapped watch box was a nice touch. An excellent service and I am delighted with my new wristwatch.
18 February 2026
Reply from WATCHO Jewellers
Thank you so much! We’re delighted you’re happy with your new watch and that the delivery and packaging made it even more special. 😊#LOVEWATCHO
Great service from Watcho
Watch is beautiful & arrived in excellent condition. Delivery was prompt.
Only issue was with Royal Mail - they need to improve their service to make sure they redeliver on the requested day. In any case got the watch eventually. Will definitely reorder again from Watcho
23 February 2026
Reply from WATCHO Jewellers
Thank you for your feedback! We’re thrilled your watch arrived in excellent condition and that you’re happy with your experience with Watcho. 😊
We appreciate your note regarding Royal Mail and will keep it in mind. We look forward to helping you with your next order!#LOVEWATCHO
Good times
Lovely watch, good price. Delivered bang on time (no pun intended) and well packaged.
20 February 2026
Reply from WATCHO Jewellers
Thank you! We’re delighted you’re happy with your watch, the price, and that it arrived right on time (love the pun!). 😊
Good and friendly service.
7 February 2026
Reply from WATCHO Jewellers
Thank you! We’re glad you enjoyed our friendly service. 😊#LOVEWATCHO
Exchange
I order a watch online but had to exchange i call through help line and the representative lesson me and help me during all process
17 February 2026
Reply from WATCHO Jewellers
Thank you for sharing your experience! We’re delighted our team could help guide you through the exchange and make the process smooth. 😊#LOVEWATCHO
Reply from WATCHO Jewellers
Thank you! We’re thrilled you’re happy with your watch, the packaging, and the fast delivery. 😊#LOVEWATCHO
The only moment that I didn’t like was…
The only moment that I didn’t like was that during delivery was no information when the parcel is out for delivery when it will arrive and even when it was delivered I didn’t receive any notification or mail
Lucky me that was someone else at home and received the parcel
17 February 2026
Reply from WATCHO Jewellers
Thank you for your feedback. We’re glad your parcel arrived safely, and we appreciate your note regarding delivery notifications. We’ll take this on board to help improve the service experience for future deliveries. 😊#LOVEWATCHO
Great selection and competitive…
Great selection and competitive pricing. Excellent communication throughout.
13 February 2026
Reply from WATCHO Jewellers
Thank you! We’re delighted you’re happy with our selection, pricing, and communication. 😊#LOVEWATCHO
Perfect as always 👌
Easy purchasing experience, great prices and excellent shipping. Bought from them a few times, always a great experience.
6 February 2026
Reply from WATCHO Jewellers
Thank you for your kind words! We’re thrilled you’ve had a consistently great experience with us and look forward to helping you with your next purchase. 😊#LOVEWATCHO
Very good experience.
Got a great discount and received the watch very quickly by special delivery.
Will shop here again.
10 February 2026
Reply from WATCHO Jewellers
Thank you! We’re delighted you enjoyed your discount and quick delivery. We can’t wait to help you find your next watch! 😊#LOVEWATCHO
Reply from WATCHO Jewellers
Thank you! We’re glad you found our service reliable and efficient. 😊#LOVEWATCHO
Reply from WATCHO Jewellers
Thank you! We’re thrilled your watch arrived so quickly and that you’re happy with our service. 😊#LOVEWATCHO
Mala handled my query and order with…
Mala handled my query and order with efficiency and friendlyness
9 February 2026
Reply from WATCHO Jewellers
Thank you! I’m delighted I could help and that you found the process efficient and friendly. 😊#LOVEWATCHO
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