Water Babies Reviews 

2,114
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 996 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention how friendly, supportive, and patient the instructors are, helping little ones build wonderful water confidence and crucial safety skills from an early age. Families really love that the swimming sessions are fun, engaging, and well-structured, offering a fantastic bonding opportunity for parents and babies every single week. Some people were dissatisfied with the facilities, noting that there were not enough changing rooms available or suitable spaces to handle toddlers comfortably. Reviewers mentioned having to rush or facing challenges when trying to change their growing children after lessons.

What people talk about most

Staff

Consumers find staff to be positive, highlighting instructors who are incredibly patient, welcoming, and... See more

User experience

People report positive experiences with user experience, highlighting how instructors build water confidence... See more

Service

Users describe positive interactions with service, highlighting wonderful bonding experiences and essential... See more

Product

Customers report overwhelmingly positive experiences with the classes, noting that they are well-structured... See more

Facilities

Clients share ambiguous opinions on facilities. Reviewers frequently praise the clean environments, warm pool... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Arlo has been having lessons with Denise from Water Babies for just over 12 months. Denise is very knowledgeable about water safety and equipping children with the knowledge to be as safe as possibl... See more

Company replied

Rated 5 out of 5 stars

Started swimming with my little boy at 6 weeks and he’s now 6 months old. We absolutely love water babies. The lessons are fun and engaging for parents and babies. What I love most about the lessons i... See more

Company replied

Rated 5 out of 5 stars

We have absolutely loved bringing our 10-month-old to water babies Bolton! The classes are well-structured, combining fun nursery rhymes with essential water safety skills. Our instructor,Luci, is inc... See more

Company replied

Rated 5 out of 5 stars

We absolutely love Water Babies! Our daughter has really enjoyed her swimming lessons and it’s been amazing watching her confidence and skills grow each week. The lessons are fun, encouraging and ma... See more

Company replied


Company details

  1. #15 of 21 best companies in Class
  2. #2 of 3 best companies in Swimming Club

About Water Babies

Written by the company

Our vision is a world where the physical and emotional development of every child is fully supported and nurtured from birth.

Our premium baby swimming classes are taught by the highest trained baby swimming teachers in the world.

Water Babies takes little ones on a journey of aquatic discovery, teaching core aquatic skills, water safety, and swimming strokes, igniting their imagination as they learn.

With lessons available across the UK, Water Babies welcomes babies from birth to five years old to learn a skill for life.

Enquire today


Contact info

  • Winslade House, Winslade Park, Clyst St Mary, EX5 2FY, Exeter, United Kingdom

  • waterbabies.co.uk

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.7

All reviews

(2,114)

957 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Had good experience

Had good experience.
Thanks to Helly and Simon

12 July 2026
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Reply from Water Babies

We're glad you had a good experience. We appreciate your kind words about our team.

Water Babies

Rated 5 out of 5 stars

Over 3.5 years of amazingness!

We’ve just finished our lessons after over 3.5 years with Water Babies and have loved it! My daughter has learnt so many skills and her confidence in the water is just amazing! We are due with our second and have decided it’s a non- negotiable that he does swimming lessons with WB!
Over our time we’ve had Kate, Shelley and Esther - and each of them have been amazing! Nurturing, knowledgable and patient and have helped our daughter so much!

19 July 2026
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Reply from Water Babies

Thank you for your lovely review. So happy to hear your little one has gained so much confidence and has loved her teachers too.
We look forward to seeing you all back in the future. :)

Rated 5 out of 5 stars

This is a fantastic thing to do with…

This is a fantastic thing to do with your little ones - the course structure is wonderful and it is a beautiful bonding experience particularly when they are babies. The teachers are absolutely brilliant and it is amazing to see how much my son has progressed in these classes and I have now enrolled our younger one too as a result:) thank you to the whole team, particularly to Dana, Lisa and Shannon

12 July 2026
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Reply from Water Babies

Thank you so much for your wonderful review! We are absolutely thrilled to hear that you've had such a fantastic experience with us and that our classes have provided a beautiful bonding opportunity for you and your little ones.

It's truly rewarding to know that you've seen such great progress in your son, and we are delighted that you've chosen to enroll your younger child as well. We will be sure to pass on your kind words to the team.

Water Babies NE London :-)

Rated 5 out of 5 stars

We love our weekly sessions!

We love our weekly sessions! Our little boy has been going to Water babies since he was 9 weeks old - he’s 2 now! The lessons are fun and teach him skills without any of us realising. He has come on so much just with one lesson a week. We’ve had a few teachers and they’ve all been amazing. We currently have Kate, and she is brilliant.

12 July 2026
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Reply from Water Babies

Thank you so much for your wonderful review! We are absolutely thrilled to hear how much you and your little one enjoy the weekly sessions and that he's been with us since he was 9 weeks old. It's fantastic to know that he's developed so many skills and confidence. We'll be sure to pass on your kind words to Kate!

Water Babies

Rated 5 out of 5 stars

Great for little one

It’s a great experience for babies and the staff is lovely

19 July 2026
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Reply from Water Babies

Thank you so much for taking the time to leave us a 5-star review for your Water Babies lessons! We’re incredibly grateful for your kind words and are delighted to hear that you and your little one have had such a great experience with Water Babies. It’s fantastic to know that our friendly team has helped make your lessons so enjoyable.

We’ll be sure to pass your lovely feedback on to your teacher Kelly, who will be thrilled to hear she has made such a positive impression. Kelly is passionate about helping little ones grow in confidence and have fun in the water, so your comments mean a great deal.

We’re also so pleased that you’ve enjoyed your lessons at Chilternwood School, which is a fantastic venue for creating special memories together.

Thank you for choosing Water Babies to be part of your swimming journey. We truly appreciate your support and your glowing recommendation. We can’t wait to welcome you and your little one back to many more fun-filled lessons in the pool!

Rated 5 out of 5 stars

Excellent swimschool

Excellent communication, staff very friendly & welcoming. Understood my child’s difficulty with the water and have adapted to him. Best swim school we have ever used, would recommend them to anyone

19 July 2026
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Reply from Water Babies

Thank you so much for your kind words, we are very happy to hear we have been able to adapt to your child's needs and make their experience in the water a positive one and will continue to do so in the future. It means a lot to us that you would recommend us!

Kind regards
Water Babies

Rated 3 out of 5 stars

Spennymoor Venue

Great changing facilities however usual classes been moved venue and cancelling as more of a travel. Teacher could show more enthusiasm given she is working with babies I expected a little more. Also parking can sometimes be an issue.

12 July 2026
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Reply from Water Babies

Thank you for taking time to leave your feedback. If you would like to discuss other classes please call the office. You will be pleased to know over summer break the carpark is being extended x

Rated 5 out of 5 stars

Friendly & Welcoming

Leah is really friendly and welcoming. My little girl started at 7 months old and hated water but now she loves the water and even goes under the water. Highly recommended :)

19 July 2026
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Reply from Water Babies

Thank you for your lovely review. I am so glad to hear you are enjoying your lessons with Leah. x

Rated 5 out of 5 stars

Fantastic

The lessons are fantastic and our little one is so water confident already! Jordan is a great teacher

19 July 2026
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Reply from Water Babies

Thank you so much for your review and your kind words about Jordan, we are proud of all the teachers and the exceptional teaching skills they bring, Best Wishes Water babies

Rated 3 out of 5 stars

The teacher tries to engage each…

The teacher tries to engage each student and parent in every lesson. However the class size is too big for such a small lesson meaning that babies often become frustrated or bored. In the short space of time lessons have been cancelled due to lack of coverage which is annoying particularly for planned absences.

19 July 2026
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Reply from Water Babies

We appreciate you sharing your feedback. We have noted your concerns regarding class sizes and the impact this has on engagement, as well as the frustration caused by lesson cancellations. We are currently in the process of training new teachers so that we are able to minimize the disruption to your lessons in future.

Water Babies

Rated 4 out of 5 stars

Jess is a great teacher

Jess is a great teacher

12 July 2026
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Reply from Water Babies

We are so glad to hear that you have had such a positive experience with our teacher, Jess. We truly appreciate your kind words and will let her know that she is appreciated!

Water Babies

Rated 5 out of 5 stars

A double dipping dream team..

A double dipping dream team!

Today we attended our fourth WaterBabies underwater photoshoot and we're treated to a dipping duo of Hilary and Kerri.

The absolute dream, despite babies and toddlers of all ages, the lessons were appropriate for all participants, and the dipping was tailored to each dip. Kate was a fabulous addition and we can't wait to see the incredible images Kate managed to capture!

As always, Jemma and Holly did a brilliant job of organising us all - it was so lovely to spend the morning with wonderful ladies!

Thank you!

19 July 2026
Unprompted review
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Reply from Water Babies

Thank you so much for this wonderful review! 💙
We're delighted to hear that your fourth Water Babies underwater photoshoot was such a positive experience. Having Hilary and Kerri together certainly makes for a fantastic team, and it's lovely to know that the session felt inclusive and tailored to every child, from babies to toddlers, ensuring everyone could take part with confidence and enjoyment.
We're also thrilled to hear that our wonderful photographer Kate made such a great impression. We know how much care and skill goes into capturing those special underwater moments, and we hope you'll love the images as much as we do!
A special thank you for your kind words about Jemma and Holly too. Behind every successful photoshoot is plenty of organisation, and they'll be so pleased to know their efforts helped make the morning run smoothly.
Thank you for your continued support and for choosing to share these memorable milestones with us. It was a pleasure to spend Sunday morning with you and we look forward to seeing you again soon! ✨🏊‍♀️📸💙

Water Babies Cornwall and South Devon x

Rated 5 out of 5 stars

Fantastic journey with water babies

Have been taking my little girl since she was a 5 or 6 months old her final lesson before starting school is next week, and it has been the best journey seeing her grow in confidence and knowledgeable about water safety. Would highly recommend, lynette at semer is a fantastic teacher and the lessons are always such fun. The badges and stickers are a good incentive for the kids to keep practicing and improving their skills. Sad this part of our journey is ending and wish water babies all the best.

12 July 2026
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Reply from Water Babies

Thank you so much for sharing your wonderful journey with us! We are incredibly touched to hear how much your little one has grown in confidence and water safety. We wish her all the best as she starts school!

Water Babies

Rated 4 out of 5 stars

Review

The swimming teacher katie . Puts you at ease and is lovel6. Katie would be 5 star if it the teacher
i took one a star off over tokens. We can never get in for tokan lessons at oaisis hartlepool so have lost them x

31 May 2026
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Reply from Water Babies

Thank you for your review. Lovely to hear how much you and your little one are enjoying sessions. Sorry to hear you are struggling to use your tokens. This is becasue Oasis classes are all at max capacity meaning a space would only show if someone swimming put in a holiday. I am sure with the new Highlight opening it will make it easier for you x

Rated 5 out of 5 stars

Water Babies are WONDERFUL!

Water Babies have been absolutely WONDERFUL since the first ever conversation! They are super friendly, warm and truly understanding regarding individual circumstances. Hayley is our instructor and the weekly lessons are the highlight of the week!

6 June 2026
Unprompted review
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Reply from Water Babies

Thank you for your lovely words! We are so happy to hear that you've had such a positive experience with us. It's fantastic to know that our team has been friendly, warm, and understanding. We're especially delighted that the weekly lessons are a highlight for you!

Water Babies

Rated 4 out of 5 stars

We Love Tracy!

The beginning of our time was difficult with Water Babies, with my lessons constantly being cancelled, but the customer service support was always there for me and helped as much as they could. Then we moved to Village Hotel with Tracy and she’s incredible! I loved my weekly lessons with my baby and recommend to anyone else. The water confidence alone is well worth it, and love the safety focus. But typical, our lessons just been cancelled as I’m typing this!

16 July 2026
Unprompted review
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Reply from Water Babies

We truly appreciate you sharing your experience with us. We're happy to hear that our customer service team was helpful during the initial cancellations and that you've found Tracy's lessons at Village Hotel to be incredible. We understand your frustration with the recent cancellation, and we want to assure you that we are always working to minimize disruptions. We value your kind words about water confidence and safety.

Water Babies

Rated 4 out of 5 stars

Great skills and progression u til age3

My daughter has lived and benefitted from water babies since 8 weeks old
She has at times slowed in progression re skill but has always grown confidence and safety in the water due to what she learns each week
Sessions can be limited re times/location which can be problematic with those working and the catch up sessions aren’t always available, hence the 4stars

5 July 2026
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Reply from Water Babies

Thank you for your feedback. Sounds like you and your little one are really loving lessons. Due to lessons being so popular we do sometimes struggle to have spaces to offer you catch up's. That being said, with it being a live system keep checking as if someone logs an absence it will show straight away for you x

Rated 5 out of 5 stars

We are really pleased with our…

We are really pleased with our instructor and all we have learned and see the progress and confidence growing

12 July 2026
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Reply from Water Babies

We are so delighted to hear that you are pleased with your instructor and are seeing such positive progress and growing confidence. Thank you for sharing your wonderful feedback!

Water Babies

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