waterdrop® Reviews 18,177

TrustScore 4 out of 5

4.2

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Rated 3 out of 5 stars

Love the product, but the packaging is ridiculous, way too much plastic, waay too much. All considered is also a bit pricey. The delivery is frustrating cause the tracking doesn't work, it gives you a... See more

Rated 5 out of 5 stars

Trustworthy. Delicious cubes to give your water a taste. I've ordered several times and they delivered without fail. Even if something arrives broken, they take responsibility. Love this company!

Rated 5 out of 5 stars

Die Lieferung ging schnell und reibungslos. Die bestellten Sorten waren, wie schon bei vorangegangenen Bestellungen hervorragend in Qualität und Geschmack. The delivery was quick and smooth. As w... See more

Rated 5 out of 5 stars

The bottles are of supreme quality. The flavours of the cubes are great, but you will like some more than others. Your order is packed with care. Waterdrop has improved my daily water intake.

Company details

  1. Beverage Distributor

Written by the company

waterdrop® is the real taste of natural fruits & plants to enhance the best drink in the world — pure water.


Contact info

4.2

Great

TrustScore 4 out of 5

18K reviews

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Replied to 84% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent taste well worth buying

I received my order yesterday and im so impressed with the quality the drinks bottle is great and perfect thickness of the glass and keeps the drinks cooled.
I got the cola flavoured drops strawberry peach iced tea and mango and cherry boost love them all flavour is good quality cola one to bit to get used to but loving it now get a hint of caramel and cola taste.
not be long before i order more and try other kinds.
delivery was great and painless didn't need to contact waterdrops that's why i have given them a 5 star.
i lok forward to buying more

3 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I bought a water bottle from Waterdrop a couple days ago, and its coating turned out to be faulty. I reached out to customer service and couldn’t be happier with the service and outcome I got. Very friendly and understanding staff, and I’m already getting a replacement bottle soon too! Thanks for helping me out.

3 February 2026
Unprompted review
Rated 2 out of 5 stars

Tastes very weak. even with only 400ml of water. Use two tabs!!

Personally i use two tabs for my own taste. The cola flavour is great, IF you use two tabs. Also it took 18 days for the starter pack to get to me, after i placed the order.

Came from Czech Republic, FecEx delivered my order, which they couldn;t find my address initially. Strange, no one else (DPD, UPS and royal mail dont have issues).

4 days alter, item delivered after a call to fedex local depot.

2 January 2026
Unprompted review
waterdrop® logo

Reply from waterdrop®

Hi and thank you for sharing your experience.

We’re glad to hear that you enjoy the Cola flavor when using two tabs!

We’re sorry for the delivery delays and the difficulties with FedEx. Unfortunately, sometimes international shipments can face unexpected challenges, but we appreciate your patience in resolving it.

Your feedback helps us understand where we can improve the delivery experience.

All the best,
Your waterdrop® team

Rated 5 out of 5 stars

I hate drinking water

I hate drinking water and not a lover of squash so this is a perfect solution I get my water intake and at a flavour I love.
I love the fact I have a subscription for my 'I can't afford to run out of' flavour it just delivers at my convenience.

29 January 2026
Unprompted review
Rated 1 out of 5 stars

Delays

Delays, delays, delays. I ordered the product well over a month ago, but shipment has repeatedly been delayed and I still haven't received the product. The company does not reach out proactively to inform about the shipping process

28 January 2026
Unprompted review
waterdrop® logo

Reply from waterdrop®

Hi, thank you for your feedback.

We are very sorry for the repeated delays and for the lack of proactive communication regarding your order.

This is certainly not the experience we want to provide. Please contact us at info@waterdrop.com with your order details so we can look into your case immediately and work toward a quick resolution.

All the best,
Your waterdrop® team

Rated 4 out of 5 stars

I love the water drop capsules

I love the water drop capsules, especially the cola flavour - that’s the only one I use now. I only wish I could change the delivery to every 2 months instead of having to receive them every month - it doesn’t give me that option tho

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Really happy with Waterdrop

Really happy with Waterdrop. The flavours are fresh and subtle, not overly sweet, and it genuinely makes drinking enough water easier during the day. Love that it’s sugar-free and feels like a small upgrade to a healthy routine. Definitely sticking with this.

5 January 2026
Unprompted review
Rated 5 out of 5 stars

Love love love waterdrop

I love all the different tastes but also that Waterdrop invests in new tastes so you can change. They deliver quickly and they have really nice actions. I'm a big fan of Waterdrop, I only drink waterdrop, take them with me on Holiday to Spain ;-)

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Taste disgusting and when I tried to…

Taste disgusting and when I tried to return had to cover the cost to send them recorded back to Czech Republic for the pleasure. Expensive, disgusting and terrible customer service.
No refund as it wouldn’t have been worth sending them back as the reimbursement for that cost is in vouchers for their under parr products. Also take ages to dissolve. Not impressed!

22 January 2026
Unprompted review
waterdrop® logo

Reply from waterdrop®

Hello Tara,

thank you for sharing your experience. We’re very sorry to hear that you were disappointed with both the taste of the product and the return process, we understand how frustrating that must have been. This is certainly not the impression we want to leave.

If you’re open to it, please feel free to contact our customer service team at info@waterdrop.com with your order details. We’d be happy to review your case more closely and see if there is a better solution we can offer.

All the best,
Your waterdrop® team

Rated 5 out of 5 stars

Works better then expected

I was looking for a way to drink less Cola and know myself that just drinking water isn't for me. I am using Waterdrop for 6 months now and it is working great for me! I found a few flavors that I like and even got a few free rewards with their points system.

26 January 2026
Unprompted review
Rated 1 out of 5 stars

Worst investment ever

Worst investment ever. After one week used filtered water, kettle completely was inside covered in scales. Descaled kettle. After one week again the same situation. Can't believe it. Bought Brita again and no problems

5 January 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend this company and it's products !…

My parcel arrived promptly,in a nice and sturdy box.All the flavours were correct (I even received an extra apple box)👍🏼. Whatever you order from Waterdrop is always a really good quality product.Whether it be a bottle,a drink,a flask,or a glass.I highly recommend this company and it's products

23 January 2026
Unprompted review
Rated 5 out of 5 stars

Stay hydrated naturally

Great choice to help you stay hydrated. Cubes are easy to use and taste amazing. It makes me feel.good knowing h these products are all natural. Also love the lucy cap, check it out if you want to make sure you are drinking enough water

21 January 2026
Unprompted review
Rated 3 out of 5 stars

Great product, TERRIBLE delivery!

I really like this product because of it being sugar and calorie free which means I can drink it during my fasting period. What I don’t like is waiting 11 plus days for delivery! This product is shipped from Europe so I don’t understand why it takes so long! Products I ordered from the US arrive quicker than this. I may end looking for an alternative product because of this.

8 January 2026
Unprompted review
Rated 1 out of 5 stars

I purchased the cola flavour - do not make the same mistake

I purchased the cola flavoured Waterdrops to use whilst hubby and i were overseas. We knew we would be drinking alot of water and wanted something to change up our water intake. We added the cola cube to our water bottles and tasted it..... It was disgusting. We both spat it out, and ended up tipping the remainder out. Extremely artificial and chemical tasting. Disappointing to say the least, after the hype and good reviews.

3 January 2026
Unprompted review
waterdrop® logo

Reply from waterdrop®

Hello Melissa,

thank you for taking the time to share your experience. We’re very sorry to hear that the cola flavour did not meet your expectations.

Taste preferences are very individual, but we do take this kind of feedback seriously. If you’d like, please feel free to contact our customer service team at info@waterdrop.com with a few more details, and we’ll be happy to look into this further with you.

All the best,
Your waterdrop® team

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