waterdrop® Reviews 18,177

Waterdrop is my complete daily way of drinking more water. As I am not a big fan of drinking only water without any taste, I love that sugar free version of having a very tasty drink. Beside tea I drink more than 1,5 liters a day

When I order they get delivered very soon, however I use about 4 drops per day, they are very expensive & I may have yo switch to something more affordable

I love the different flavors and they ship very quickly!

I love the customer support team — they are always helpful and responsive.
My only issue was with the products themselves: my first bottle arrived with a manufacturing defect. The replacement also had a defective cap, and the bamboo cap cracked after a few days.

That said, every time I contacted support, they resolved the issue quickly and sent a replacement. Great service, but product quality could be more consistent.

Really like my flavored water. Very convenient and makes me consume more water on daily basis. A bit expensive, but in a sale it is affordable.

Great, love the water drops and been using them for multiple years in order to drink less juice.

I purchased and had a 3-stage under-sink water filter system installed in June 2025. Unfortunately, in December 2025, the system started making strange noises and stopped functioning, even after I replaced the PP filter, which is supposed to be changed every six months.

After discussing the issue with customer service, they offered me either a brand-new 3-stage under-sink filter system or a full refund. I chose to receive a replacement, as the water quality from this system had improved significantly.

Now, in the new year of 2026, I have received the new 3-stage water filter system, and it is working well. I also noticed that the system is compatible with tubing from Bunnings, which makes installation very convenient.

I would like to sincerely thank Kimberly, the Customer Service Representative from Waterdrop, for handling my case so professionally and efficiently.

Although the first system failed after six months, I still highly recommend the 3-stage water filter system. The customer service is excellent, and you can truly feel that they care about their customers.

Ivan

What a joke! I’ve placed an order to try this and I’m really disappointed as I haven’t even received my order yet. I’ve placed an order on the 28th of December 2025 with no further update or emails where my order is up until today.

I’ve chased up on my order and sent an email to Waterdrop so find out about my order. Today I’ve received an email that my order is on the way and will be delivered on 13th of January! This is more than two weeks I’ll be waiting for my order to be delivered.

No where on the website was this information stated. The shipping clearly stated on checkout 2-3 business days. False information!
They’ve lost new customer because I will never order again from them. I rather order from Humantra instead!

Love waterdrop, and customer service is amazing! Fast reply and go the extra mile for you

Took my order and payment only to be informed product was out of stock a month later. I ended up getting the product from another supplier, Waterdrop were no help.

Product is good but customer service is non existent an you pay for items never knowing if your going to receive what you paid for..they either turn up or the don't 50/50 with this company....

We have had great customer service with this company, but have had two replacement machines with two leaks. They’ve been very responsive to replace the machine. Fingers crossed third times a charm.

I had a very positive and accommodating experience. I felt heard and was offered several solutions to choose from.

I have been drinking water drop for about 5 years now. I love it and love when they bring out new flavours. Their bottles are amazing too.

The only way I can drink enough water. Not sweet, not like lemonade, lots of tasty flavours.
I bought the Lucy water carafe with filter too and it's a winner too.

I love waterdrops, easy app to use they keep you imformed

Great company, encourages me to drink more water without waterdrop I wouldn’t be able to drink as much water.

Love the flavor Pink Lemonade!!