Banner for Waterfront Private Hospital

Waterfront Private Hospital Reviews 

554
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 216 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently mention that the staff and medical practitioners are extremely professional, welcoming, and attentive, ensuring patients feel completely at ease throughout the entire process. Patients also frequently highlight the modern, spotless hospital facilities and the exceptionally thorough, high-quality professional aftercare support they receive. Some reviewers were not happy with certain aspects, noting that some surgical rooms felt bleak and a few consultations left patients feeling unsupported or deflated. A few individuals also felt that their initial consultation meetings lacked clear explanations or sufficient guidance regarding their expected surgical outcomes.

What people talk about most

Staff

Clients share satisfaction on staff, highlighting exceptionally welcoming, friendly, and professional care... See more

Service

Customers consistently note positive experiences with service, highlighting a seamless process from booking... See more

User experience

Reviewers express immense satisfaction regarding their user experience, highlighting an easy and efficient... See more

Customer service

People report positive experiences with customer service, noting that reviewers felt genuinely valued and... See more

Facilities

Users describe positive interactions with facilities, frequently praising the modern, spotless, and luxurious... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Expert quick diagnosis and treatment by Dr Ben Aldridge. Very kind and friendly caring staff at all levels who went over and above to ensure I was ok before and after treatment, even making sure I go... See more

Company replied

Rated 5 out of 5 stars

A professional service with all staff interacting with me at a very high standard. Admitted for surgery at 7.30 am and in theatre less than an hour later having seen the nurse,anaesthetist and surge... See more

Company replied

Rated 5 out of 5 stars

The hospital itself is absolutely gorgeous and easily one of the cleanest i’ve ever experienced. Staff are SO welcoming and friendly. I felt completely at ease at every single appointment pre and... See more

Company replied

Rated 5 out of 5 stars

My experience with Waterfront Private Hospital has been excellent. When I attended my consultation with Mr Awf Quaba everything was explained to me very thoroughly, and what I should expect. I had... See more

Company replied


Company details

  1. #6 of 18 best companies in Private hospital
  2. #4 of 8 best companies in Dermatologist
  3. #2 of 2 best companies in Hand Surgeon
  4. #6 of 18 best companies in Plastic surgery clinic
  5. #8 of 63 best companies in Skin care clinic

Written by the company

At the Waterfront Private Hospital in Edinburgh, we specialise in cosmetic surgery, skin surgery, dermatology, and hand surgery. Our purpose-built, state-of-the-art facility is designed to deliver exceptional care in a serene and welcoming environment. As a surgeon-owned and surgeon-run hospital, we offer a highly personalised experience. We created the Waterfront Private Hospital to give us the freedom to provide tailored, expert care without the bureaucracy and impersonal nature often associated with larger institutions.

Waterfront Private Hospital - Edinburgh

Written by the company

Expert Cosmetic and Skin Surgery in a Modern, Patient-Focused Facility
At Waterfront Private Hospital, we specialise in cosmetic surgery, skin surgery, dermatology, and hand surgery. Our surgeon-owned, state-of-the-art facility ensures you receive the highest quality, personalised care.
Trusted, Experienced Surgeons
With over 30 years of experience, our UK-trained, GMC- specialist registered surgeons are dedicated to providing exceptional care and focusing on natural-looking results.
Cosmetic Surgery in Edinburgh
Offering a range of cosmetic surgery procedures, from breast augmentation to skin surgery, in a purpose-built, patient-focused private hospital in Edinburgh.

1 year all inclusive care

Free aftercare

Free aftercare
We offer a comprehensive aftercare package that comes with the cost of any cosmetic procedure you undergo with us. Our aftercare includes all the necessary medications, dressings, and follow-up appointments with your surgeon and nurses. In case you face any issues or complications after surgery, the first year after your procedure is also covered under our aftercare package.

Contact info

Promotion box for Waterfront Private Hospital

Edinburgh's Newest Private Hospital

Cosmetic, skin, and hand surgery in a state-of-the-art hospital

4.9

Excellent

TrustScore 5 out of 5

554 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(554)

213 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional and caring staff in…

Very professional and caring staff in first class surroundings. Would not hesitate to use their services in the future.

17 November 2025
Waterfront Private Hospital logo

Reply from Waterfront Private Hospital

Thank you, William.

We're pleased to know you found the team at Waterfront Private Hospital both professional and caring. It's always good to hear when patients feel comfortable in our facilities, and we look forward to welcoming you again should you need us in the future.

Rated 5 out of 5 stars

I was very impressed with my experience…

I was very impressed with my experience at the Waterfront Private Hospital. From my initial contact to book a consultation , to having my procedure. Everyone was very professional and caring and I was put at my ease immediately. I would certainly recommend the Waterfront Private Hospital to anyone.

19 November 2025
Waterfront Private Hospital logo

Reply from Waterfront Private Hospital

Thank you for the kind words, Terry.

We're delighted that you felt well looked after from your first enquiry right through to your procedure. The team at Waterfront Private Hospital always aim to help patients feel relaxed and confident in our care, so it's great to hear this came across in your experience. We really appreciate the recommendation.

Rated 5 out of 5 stars

Itchy Skin issues

Easy to make appointment, and available pretty quick (only a few days). Easy to find, and most helpful and enthusiastic staff. Professional consultation most helpful and reassuring. Also accessible and helpful in followup

12 November 2025
Waterfront Private Hospital logo

Reply from Waterfront Private Hospital

Thank you for your feedback, Adam.

We're glad the appointment booking was straightforward and that you were seen promptly. It's good to know you found the consultation helpful and that the follow-up care met your needs. The team at Waterfront Private Hospital appreciate you sharing your experience.

Rated 5 out of 5 stars

Preparation advice is imortant.

The staff made me feel relaxed and well informed of procedure on the day.
And what I need to do to recover .

28 October 2025
Waterfront Private Hospital logo

Reply from Waterfront Private Hospital

Thank you for your feedback.

We're pleased the team helped you feel at ease and ensured you understood both the procedure and your recovery. Clear guidance before and after treatment is something we prioritise at Waterfront Private Hospital, so it's reassuring to know this was your experience.

Rated 5 out of 5 stars

Amazing experience

Everyone at Waterfront was lovely, and I will not hesitate to go back in the future if I need too,

29 July 2025
Waterfront Private Hospital logo

Reply from Waterfront Private Hospital

Thank you, Janet.

It's lovely to hear you had such a positive experience with the team at Waterfront Private Hospital. We're here whenever you need us and appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Skin Checks

As a patient who has had several Basal Cell Carcinomas over the past few years and Dr Ben Aldridge treating me for my previous BCC I think it is a fabulous service that I can make a 6 monthly appointment for him to do a thorough skin check. Personally to me if anything does look suspicious it can be dealt with immediately and it alleviates any anxieties I have on whether something is suspicious on my skin or not.

12 November 2025
Waterfront Private Hospital logo

Reply from Waterfront Private Hospital

Thank you for taking the time to share your experience, Linda.

We're pleased to hear that our regular skin screening service with Dr Ben Aldridge provides you with both peace of mind and comprehensive care.

Having a consistent monitoring programme is indeed valuable for patients with a history of skin cancer, and Dr Aldridge's expertise in dermatology ensures thorough examinations and prompt management when needed. Your feedback about the importance of regular surveillance really resonates with why we established this service at Waterfront Private Hospital.

We appreciate your continued trust in our Edinburgh practice and look forward to supporting your ongoing skin health.

Kind regards,
The Waterfront Team

Rated 5 out of 5 stars

Superb and very professional service

Superb and very professional service. I had booked for a squamous cell carcinoma on my nose and got excellent treatment and am so happy to have it removed.

12 November 2025
Waterfront Private Hospital logo

Reply from Waterfront Private Hospital

Thank you for your kind words, Andrew.

We're delighted that your treatment went smoothly and that you're pleased with the outcome following the removal of the squamous cell carcinoma.

It's gratifying to know that our team at Waterfront Private Hospital could provide the careful attention and expertise needed for this delicate nasal procedure. Your confidence in our dermatological services means a great deal to us.

We wish you continued good health and are here should you need any future skin care in Edinburgh.

Best wishes,
The Waterfront Team

Rated 5 out of 5 stars

Excellent

The care I had from my first appointment to my last was excellent, I can not fault the team at Waterfront in any way.
Mr Anderson has done an excellent job with my surgery, I could not be happier with the results.

2 November 2025
Waterfront Private Hospital logo

Reply from Waterfront Private Hospital

Thank you so much for sharing your experience, Sharon.

It's wonderful to hear that you received such consistent care throughout your surgical journey with us.

Mr Will Anderson will be particularly pleased to know that you're so happy with your surgical results. Providing this level of care from consultation through to recovery is what our team at Waterfront Private Hospital strives for, and your feedback reassures us that we're achieving this standard.

We're grateful for your trust in our Edinburgh practice and wish you all the very best.

Warm regards,
The Waterfront Team

Rated 5 out of 5 stars

Excellent consultation with Katy .

Excellent consultation with Katy .
Very much evidence based informed , thorough knowledge of products .
I did not feel at all persuaded to at first treatments she did not feel would be of overall benefit .

29 October 2025
Waterfront Private Hospital logo

Reply from Waterfront Private Hospital

Thank you for this thoughtful feedback, Sarah.

We're pleased that Dr Katy Nassar provided you with such a thorough and honest consultation.

Your observation about her evidence-based approach really captures what we value here - providing informed recommendations based on medical knowledge rather than simply offering treatments. Dr Nassar's commitment to advising what's genuinely beneficial, rather than what might be unnecessary, reflects our practice philosophy perfectly.

We appreciate you taking the time to share your experience.

Kind regards,
The Waterfront Team

Rated 5 out of 5 stars

Great experience

Great experience.
Information beforehand was clear, appointment was as scheduled and the doctor had a high level of knowledge about my condition.

29 October 2025
Waterfront Private Hospital logo

Reply from Waterfront Private Hospital

Thank you for your review, Katy Anne.

We're glad to hear that everything ran smoothly from your initial information through to your appointment. Having a clinician who understands your condition thoroughly is essential, and we're pleased this was reflected in your care.

We appreciate you taking the time to share your positive experience at Waterfront Hospital.

Best wishes,
The team at Waterfront Hospital

Rated 5 out of 5 stars

Excellent Service from start to finish

Excellent Service from start to finish. Any anxiety I held beforehand, was allayed by the top professional medical team at Waterfront Hospital.

28 October 2025
Unprompted review
Waterfront Private Hospital logo

Reply from Waterfront Private Hospital

Thank you for your kind words, Douglas.

We understand that feeling anxious before treatment is completely natural, and we're pleased that our medical team were able to put your mind at rest. Providing reassuring, professional care is at the heart of what we do.

We appreciate you sharing your experience at Waterfront Hospital.

Best wishes,
The team at Waterfront Hospital

Rated 5 out of 5 stars

Dermatology Review

Recently called Waterfront to enquire about some skin concerns I have and was immediately impressed with the Receptionist ( Danielle) who was friendly , informative , and extremely helpful , we arranged for me to pop in and she kindly took some pics of my skin issues so she could let the Consultant of my choice ( Ben Aldridge ) have a look and give me a rough idea on costs ect which was very helpful ! I chose Ben Aldridge as I had briefly met him at Lauriston Dermatolgy whilst accompanying a friend and we were both put at ease with his lovely manner !
Waterfront has a beautiful and calm vibe to it and you almost feel you are visiting a Spa !

Mr Aldridge dealt with my issues there and then which was great and although some samples were sent off to the lab for checking , I was pleased to hear that in his professional opinion there was nothing too concerning but this would confirm his thots !

I am absolutely delighted with the procedure and courtesy Mr Aldridge showed me and am healing quicker than I imagined It was worth every penny to get peace of mind from an experienced and highly regarded Consultant like Mr Aldridge to look over any dubious moles on my body caused by sun damage and get the all clear ! Absolutely recommend this! Thank you ! 🙏

3 November 2025
Waterfront Private Hospital logo

Reply from Waterfront Private Hospital

Thank you for such a detailed review, Jaqueline.

We're delighted to hear that Danielle was able to assist you so efficiently from your first call, and that the process of arranging your consultation ran smoothly. It's wonderful that Dr Ben Aldridge could address your concerns promptly and provide the reassurance you were looking for.

Getting expert assessment for skin concerns is so important, and we're pleased you're healing well following your procedure. Peace of mind when it comes to sun damage and other dermatology issues really does make all the difference.

We appreciate your kind words about our facilities and the care you received. Thank you for recommending Waterfront Hospital.

Best wishes,
The team at Waterfront Hospital

Rated 5 out of 5 stars

Very positive visit.

Mr Kazem Nassar was very friendly and approachable which made me feel at ease immediately. He explained all my options clearly and took the time to answer any questions I had. I felt relaxed and confident that I was in the right hands.
The Waterfront Hospital itself was spotless and all staff were friendly and welcoming. It was a very calming environment.

28 October 2025
Unprompted review
Waterfront Private Hospital logo

Reply from Waterfront Private Hospital

Thank you for taking the time to share your experience, Mike.

We're delighted to hear that Mr Nassar was able to put you at ease and provide clear guidance throughout your visit. Having confidence in your care team makes such a difference, and it's wonderful to know you felt well supported.

It's also lovely to hear that our team and facilities helped create a comfortable environment for you. We appreciate your kind words and wish you all the best with your ongoing care.

The team at Waterfront Hospital

Rated 5 out of 5 stars

Relaxed and Comfortable Experience

Kazem Nassar was very caring and approachable. He took the time to listen, explained what was going to happen, ensured the area was numb under local anaesthetic before starting. Apart from a slight discomfort with the local, there was no pain at all during with the procedure.

23 October 2025
Waterfront Private Hospital logo

Reply from Waterfront Private Hospital

Thank you for your feedback, MC.

We're pleased to hear that Mr Nassar's considerate approach helped you feel comfortable throughout your procedure. Taking the time to ensure patients are at ease and properly informed is something we value greatly.

It's reassuring to know that your treatment was as pain-free as possible. We appreciate you sharing your experience at Waterfront Hospital.

Best wishes,
The team at Waterfront Hospital

Rated 5 out of 5 stars

Cyst removal

The whole process of booking and undergoing the procedure was well organised and a pleasant experience.

25 October 2025
Waterfront Private Hospital logo

Reply from Waterfront Private Hospital

Thank you for your feedback.

We're pleased that everything ran smoothly for you and that you felt comfortable throughout. We appreciate you taking the time to share your experience at Waterfront.

Best regards,
The Waterfront team

Rated 5 out of 5 stars

Great

Very helpful

18 October 2025
Waterfront Private Hospital logo

Reply from Waterfront Private Hospital

Thank you for your feedback. We're pleased that our team was able to assist you.

Best regards,
The Waterfront team

Rated 5 out of 5 stars

My first consult was very encouraging…

My first consult was very encouraging and I felt that Dr Quaba was honest and extremely thorough in his assessment and my expectations. I am looking forward to my future now that I have been seen and I feel very positive that I'm making the right choice by choosing Waterfront Hospital for my procedure.

13 October 2025
Waterfront Private Hospital logo

Reply from Waterfront Private Hospital

Thank you for sharing this, Olina.

We're really pleased that your consultation with Dr Omar Quaba gave you confidence in the path ahead. It's important to us that patients feel fully informed and comfortable with their decisions. We look forward to supporting you through your journey with us.

Best regards,
The Waterfront team

Rated 5 out of 5 stars

100% positive experience quaba is fantastic

Fantastic experience from start to finish ! Dr quaba and his team cared for throughout my journey. Had tummy tuck and breast reduction which I had been waiting for on nhs for years . Did lots of research, as a nurse myself and quaba was highly recommended by friends and colleagues who have worked with him . The operation went smoothly and the aftercare was first class ! I look and feel like a new woman . Has changed my life both physically and mentally for the better . Highly recommend

19 April 2025
Waterfront Private Hospital logo

Reply from Waterfront Private Hospital

Thank you so much for your thoughtful review, Nicola.

It means a great deal to Dr Omar Quaba and the entire team to receive such positive feedback, especially from someone in the nursing profession who understands the importance of quality care and attention to detail.

We're delighted that your tummy tuck and breast reduction have made such a meaningful difference to your wellbeing. Providing comprehensive aftercare is central to what we do, and we're pleased this showed throughout your journey with us.

Your recommendation is greatly appreciated, and we wish you all the best with your continued recovery.

Rated 5 out of 5 stars

Great drs

Fast exact diagnosis and treatment

30 September 2025
Waterfront Private Hospital logo

Reply from Waterfront Private Hospital

Thank you for your feedback, Maurice.

We're pleased we could provide you with a prompt and accurate assessment. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Mr Quaba was amazing with me he is…

Mr Quaba was amazing with me he is always so friendly

1 October 2025
Waterfront Private Hospital logo

Reply from Waterfront Private Hospital

Thank you for your kind words, Arlene.

Mr Awf Quaba and the team are delighted to hear you had such a positive experience. We really appreciate you taking the time to share your feedback.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look