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Waterfront Private Hospital Reviews 

554
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 216 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently mention that the staff and medical practitioners are extremely professional, welcoming, and attentive, ensuring patients feel completely at ease throughout the entire process. Patients also frequently highlight the modern, spotless hospital facilities and the exceptionally thorough, high-quality professional aftercare support they receive. Some reviewers were not happy with certain aspects, noting that some surgical rooms felt bleak and a few consultations left patients feeling unsupported or deflated. A few individuals also felt that their initial consultation meetings lacked clear explanations or sufficient guidance regarding their expected surgical outcomes.

What people talk about most

Staff

Clients share satisfaction on staff, highlighting exceptionally welcoming, friendly, and professional care... See more

Service

Customers consistently note positive experiences with service, highlighting a seamless process from booking... See more

User experience

Reviewers express immense satisfaction regarding their user experience, highlighting an easy and efficient... See more

Customer service

People report positive experiences with customer service, noting that reviewers felt genuinely valued and... See more

Facilities

Users describe positive interactions with facilities, frequently praising the modern, spotless, and luxurious... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Expert quick diagnosis and treatment by Dr Ben Aldridge. Very kind and friendly caring staff at all levels who went over and above to ensure I was ok before and after treatment, even making sure I go... See more

Company replied

Rated 5 out of 5 stars

A professional service with all staff interacting with me at a very high standard. Admitted for surgery at 7.30 am and in theatre less than an hour later having seen the nurse,anaesthetist and surge... See more

Company replied

Rated 5 out of 5 stars

The hospital itself is absolutely gorgeous and easily one of the cleanest i’ve ever experienced. Staff are SO welcoming and friendly. I felt completely at ease at every single appointment pre and... See more

Company replied

Rated 5 out of 5 stars

My experience with Waterfront Private Hospital has been excellent. When I attended my consultation with Mr Awf Quaba everything was explained to me very thoroughly, and what I should expect. I had... See more

Company replied


Company details

  1. #6 of 18 best companies in Private hospital
  2. #4 of 8 best companies in Dermatologist
  3. #2 of 2 best companies in Hand Surgeon
  4. #6 of 18 best companies in Plastic surgery clinic
  5. #8 of 63 best companies in Skin care clinic

Written by the company

At the Waterfront Private Hospital in Edinburgh, we specialise in cosmetic surgery, skin surgery, dermatology, and hand surgery. Our purpose-built, state-of-the-art facility is designed to deliver exceptional care in a serene and welcoming environment. As a surgeon-owned and surgeon-run hospital, we offer a highly personalised experience. We created the Waterfront Private Hospital to give us the freedom to provide tailored, expert care without the bureaucracy and impersonal nature often associated with larger institutions.

Waterfront Private Hospital - Edinburgh

Written by the company

Expert Cosmetic and Skin Surgery in a Modern, Patient-Focused Facility
At Waterfront Private Hospital, we specialise in cosmetic surgery, skin surgery, dermatology, and hand surgery. Our surgeon-owned, state-of-the-art facility ensures you receive the highest quality, personalised care.
Trusted, Experienced Surgeons
With over 30 years of experience, our UK-trained, GMC- specialist registered surgeons are dedicated to providing exceptional care and focusing on natural-looking results.
Cosmetic Surgery in Edinburgh
Offering a range of cosmetic surgery procedures, from breast augmentation to skin surgery, in a purpose-built, patient-focused private hospital in Edinburgh.

1 year all inclusive care

Free aftercare

Free aftercare
We offer a comprehensive aftercare package that comes with the cost of any cosmetic procedure you undergo with us. Our aftercare includes all the necessary medications, dressings, and follow-up appointments with your surgeon and nurses. In case you face any issues or complications after surgery, the first year after your procedure is also covered under our aftercare package.

Contact info

Promotion box for Waterfront Private Hospital

Edinburgh's Newest Private Hospital

Cosmetic, skin, and hand surgery in a state-of-the-art hospital

4.9

Excellent

TrustScore 5 out of 5

554 reviews

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Replied to 50% of negative reviews

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4.9

All reviews

(554)

212 reviews in the last 12 months

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Rated 5 out of 5 stars

I made an initial consultation with Mr Kazem Nasser

I made an initial consultation with Mr Kazem Nassar booking on line which was very easy. I found Kazem to be very friendly and approachable. At the consultation it was confirmed that I most likely had a basal cell carcinoma on my chest. The treatment options were fully explained to me and I made an appointment to have it removed a week later. It was removed yesterday and I found it to be a totally painless experience. Kazem ensured the area was totally numb before proceedinding and I was totally at ease throughout.
The staff are all extremely welcoming and friendly and the facitities are very modern and spotless.
I have had no pain since.
I would recommend the Waterfront to anyone without hesitation and I drove down from Aberdeen to have the surgery.

13 January 2026
Unprompted review
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Reply from Waterfront Private Hospital

Thank you for taking the time to share your experience, Ewan.

We're delighted that Mr Kazem Nassar provided such thorough care during your consultation and treatment for the basal cell carcinoma.

It's particularly gratifying to hear that the procedure was comfortable and that our team made you feel at ease throughout. We appreciate you making the journey from Aberdeen to Waterfront Private Hospital, and we're pleased our online booking system and facilities met your expectations.

Wishing you a smooth recovery, and thank you for recommending our services.

Rated 5 out of 5 stars

Mr Quaba was excellent and very…

Mr Quaba was excellent and very helpful. Explained everything thoroughly.

2 January 2026
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Reply from Waterfront Private Hospital

Thank you for sharing your experience, Sharon.

We're pleased to hear your consultation with Mr Omar Quaba went well. He takes great care to ensure patients feel informed and confident throughout their appointments. We appreciate you taking the time to leave this review.

Waterfront Private Hospital

Rated 5 out of 5 stars

Good experience overall

Good experience overall. Peaceful, quiet waiting room interior. Courteous, helpful, reassuring consultant. I felt that it was possible to discuss concerns that I would be unable to discuss elsewhere. Thank you to the consultant for his attentive listening.

31 December 2025
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Reply from Waterfront Private Hospital

Thank you for your feedback, Jennifer.

It's good to know you felt comfortable and able to speak openly during your appointment. Creating a welcoming environment where patients can raise concerns without hesitation is something we value highly. We'll be sure to pass on your kind words to the team.

Waterfront Private Hospital

Rated 5 out of 5 stars

A peaceful and professional…

A peaceful and professional Environment, all procedures explained fully and guidances appreciated as my way isn’t always the best way to results.

6 January 2026
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Reply from Waterfront Private Hospital

Thank you for your review.

It's great to hear you found the environment comfortable and the explanations helpful. Being open to expert guidance can make a real difference in achieving the best results, and we're pleased to have been part of your care journey at Waterfront Private Hospital.

Waterfront Private Hospital

Rated 5 out of 5 stars

Great staff team pleasant professional…

Great staff team pleasant professional excellent through my treatment

10 December 2025
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Reply from Waterfront Private Hospital

Thank you for your feedback, John.

We're glad the team looked after you well throughout your treatment. We appreciate you sharing your experience with Waterfront Private Hospital.

Waterfront Private Hospital

Rated 5 out of 5 stars

Great service

Great service. All staff very helpful and accommodating. Great care and attention.

23 December 2025
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Reply from Waterfront Private Hospital

Thank you for taking the time to leave this review.

We're pleased to hear the team made you feel well looked after. It's always good to know our patients feel supported throughout their time with us at Waterfront Private Hospital.

Waterfront Private Hospital

Rated 5 out of 5 stars

I recently visited the Waterfront…

I recently visited the Waterfront Private Hospital to get a large pilar cyst removed from my scalp, and my experience was exceptional. The clinic boasts a modern, immaculate, and soothing atmosphere, and every staff member I encountered was both accommodating and kind. Special thanks to Mr. Nassar and nurse Oksana for their outstanding care. I wholeheartedly recommend the Waterfront to everyone.

19 December 2025
Unprompted review
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Reply from Waterfront Private Hospital

Thank you for sharing your experience, Mike.

We're delighted to hear your pilar cyst removal went smoothly and that you felt comfortable throughout. Mr Kazem Nassar and Oksana will be pleased to receive your kind words. We truly appreciate the recommendation and wish you well with your recovery.

Waterfront Private Hospital

Rated 4 out of 5 stars

No waiting list

12 December 2025
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Reply from Waterfront Private Hospital

Thank you for your review, Roger.

We're glad we could see you promptly. If there's anything more we can help with, the team at Waterfront Private Hospital is always here.

Waterfront Private Hospital

Rated 5 out of 5 stars

Brow Lift …

This is such a relaxing calming environment and the staff are very friendly and welcoming. Auf Quaba was my consultant and I had a brow lift in July 2025. Mr Quaba explained the whole process and what to expect during and after the procedure. I am delighted with the results and it looks very natural which is what I wanted to achieve. I can’t thank Mr Quaba and his team enough and would highly recommend them.

15 December 2025
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Reply from Waterfront Private Hospital

Thank you for this lovely feedback, Dorothy.

It's wonderful to hear your brow lift with Mr Awf Quaba has given you the natural-looking results you were hoping for. Mr Quaba and the team will be delighted to know you felt well supported throughout the process. We really appreciate the recommendation and wish you continued happiness with your results.

Waterfront Private Hospital

Rated 5 out of 5 stars

Excellent. Highly recommended.

I attended the Waterfront Private Hospital to have a large pilar cyst removed from my scalp and I couldn’t be happier with my experience. The clinic is a sleek, spotless and calming environment and all the members of staff I met were helpful and friendly; I must mention Mr. Nassar and my nurse Oksana in particular, who took such good care of me. I would recommend the Waterfront to anybody without hesitation.

9 December 2025
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Reply from Waterfront Private Hospital

Thank you for your review, Lorna.

We're very pleased your pilar cyst removal went well and that you felt looked after by the team. Mr Nassar and Oksana will be grateful for the kind mention. It means a lot to receive such a warm recommendation. Wishing you all the best with your recovery.

Waterfront Private Hospital

Rated 5 out of 5 stars

easy to book helpful staff

easy to book helpful staff, good treatment, very safe and professional environment

28 November 2025
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Reply from Waterfront Private Hospital

Thank you for taking the time to share your experience, Sally.

We're pleased everything went smoothly for you, from booking through to your appointment. Our team always aims to make patients feel comfortable and well looked after, so it's lovely to hear that came across.

We hope to see you again at Waterfront Private Hospital should you ever need us.

Rated 5 out of 5 stars

I would definitely recommend the…

I would definitely recommend the Waterfront Hospital, Dr Quaba and team covered everything from the start to finish, the attention, information, procedure, knowledge, after care, it has all been wonderful.
I am so pleased.

26 November 2025
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Reply from Waterfront Private Hospital

Thank you so much for your kind words, Melanie.

It's great to know you felt supported throughout your journey with us. Dr Quaba and the team take real pride in ensuring patients are fully informed and cared for at every stage, so we're delighted this was your experience.

Thank you for recommending Waterfront Private Hospital.

Rated 5 out of 5 stars

Efficient and effective

Clean, informative, dealt with my issue on the same day.

24 November 2025
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Reply from Waterfront Private Hospital

Thank you for the feedback, Gail.

We're glad we could address your concerns promptly and that you found everything ran smoothly. Being able to resolve things on the day is always the aim where possible.

We appreciate you choosing Waterfront Private Hospital.

Rated 5 out of 5 stars

I’m very happy with my treatment at the…

I’m very happy with my treatment at the waterfront private hospital. I always feel well looked after once I’m there and I know I’m in good hands

30 November 2025
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Reply from Waterfront Private Hospital

Thank you for sharing your experience, Anna.

It means a lot to know you feel comfortable and confident when visiting us. Our team works hard to ensure every patient receives attentive care, so it's lovely to hear that's been your experience.

We look forward to welcoming you back to Waterfront Private Hospital whenever you need us.

Rated 5 out of 5 stars

Was nervos but needn’t have worried.

I was nervos, before I arrived , but was soon put at ease … even had great eng on the same day which was great . The Dr. and staff excellent would recomend them to any one wanting quick and good treatment.

24 November 2025
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Reply from Waterfront Private Hospital

Thank you for sharing this, Frances.

It's completely understandable to feel a bit apprehensive beforehand, so we're glad the team helped you feel at ease once you arrived. Being able to carry out your treatment on the same day is always a bonus.

We really appreciate you recommending Waterfront Private Hospital.

Rated 5 out of 5 stars

Thank you

I received a local anaesthetic for a minor procedure, under the very professional care of Dr Ben Aldridge.
As he was performing the procedure, he explained exactly what was happening, which definitely put me at ease.
The hospital is quite new and the seating area is lovely, with tea and coffee available if required.
All staff were very pleasant and helpful.
I have no hesitation in recommending Waterfront Hospital.

11 November 2025
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Reply from Waterfront Private Hospital

Thank you for sharing your experience with us.

We're glad to hear that Dr Ben Aldridge helped put you at ease during your procedure and that you found the team welcoming. It's always good to know patients feel comfortable in our care. We appreciate the recommendation and hope to see you again should you need us in the future.

Rated 5 out of 5 stars

Very friendly & professional advise &…

Very friendly & professional advise & treatment given

20 November 2025
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Reply from Waterfront Private Hospital

Thank you for your kind words, Godfrey.

We're pleased to hear you found the team at Waterfront Private Hospital friendly and professional. We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars
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Reply from Waterfront Private Hospital

Thank you for the feedback, Keith. We're glad the team at Waterfront Private Hospital were able to help. We hope to see you again if you ever need us.

Rated 5 out of 5 stars

Lovely staff

Lovely staff, excellent care throughout. Very pleased with outcome from procedure carried out by Dr Ken Stewart.

15 October 2025
Unprompted review
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Reply from Waterfront Private Hospital

Thank you for sharing your experience, Barbara.

It's wonderful to hear that Dr Ken Stewart and the team at Waterfront Private Hospital looked after you so well. We're glad you're pleased with your results and appreciate you taking the time to leave this feedback.

Rated 5 out of 5 stars

Mr Awful Quaba.

Mr Awful Quaba.
The staff and surroundings also very professional

15 November 2025
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Reply from Waterfront Private Hospital

Thank you, Catherine.

Autocorrect seems to have been mischievous here, but we know you meant Mr Awf Quaba. We’re glad your experience with him and the wider team was a good one.

Waterfront Private Hospital Team

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