Previously had the bristly heavy type of mats with rubber backing which had perished making a right mess these appear to be far better quality and a lot easier to clean. Very happy with our purchase &... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My sister recommended this company as we’d just done a large extension & put in bifold doors. I ordered 3 mats in total - 2 extra large ones for inside & outside the kitchen and a smaller one for... See more
Company replied
Great quality I brought a runner for patio door & doormat .. they stay put as nonslip .. seem hardy but only had them over a week & had no wet weather so will see.. had bad experience with delivery bu... See more
Company replied
After writing a previous 1 star review, I thought I needed to come back and share an update. The company had contacted me via email, but the reply had gone into Junk email (not their fault) They'd als... See more
Company replied
Company details
- #151 of 238 best companies in Homewares Shop
- #47 of 86 best companies in Flooring Shop
- #65 of 123 best companies in Garden Furniture Shop
- #9 of 16 best companies in General Store
- #163 of 244 best companies in Home improvement shop
Written by the company
WaterHog® – Durable Doormats for Real Life We’re not here to sell you a doormat. We’re here to ruin your expectations of what a doormat should be.
Our promise to you...
Written by the company
- Doormats Built to Be Disrespected
- At WaterHog®, we design doormats for real life — the kind with muddy boots, wet dogs, and stormy days. Our mats are made from recycled materials, built to trap dirt and moisture, and easy to wash clean. No gimmicks, no fluff — just serious performance and durability that looks good doing the job.
Free Delivery on Orders Over €75
How many entrances does your home have?
Front door, back door, boot room — you might need more than one.
Good news: when your order hits €75, delivery’s on us.
So go ahead, kit out every entryway with the mat it deserves.
Contact info
Hilton Fold Lane, M24 2HZ, Middleton, United Kingdom
- mats@waterhog.eu
- waterhog.eu
Washable Mats. Real Life Ready.
4.6
Excellent
248 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from WaterHog
Thank you for taking the time to share your experience. We’re delighted to hear you’re pleased with your WaterHog mat and that it’s even softer than expected!
Reply from WaterHog
Thank you so much! We’re thrilled to hear everything went smoothly and that you’re loving your WaterHog mats — built tough, made to last 💪
Great product and great service
30 September 2025
Reply from WaterHog
Thank you so much! We’re thrilled to hear you’re happy with both your WaterHog mats and the service — that means a lot to us.
Reply from WaterHog
Thank you for your feedback! We’re thrilled to hear you’re pleased with the quality and design. Each WaterHog mat is crafted to be both durable and stylish — we really appreciate your support.
Reply from WaterHog
Wow great to hear, thank you so much!
What a great company
What a great company. I had trouble with my order which made me nervous because I had found this product via Instagram. I contacted them. They couldn’t have been more polite and helpful. I redid my order and it arrived looking gorgeous in 2 days. So pleased with my purchase and the service I received. Great job!
3 October 2025
Unprompted review
Reply from WaterHog
Thank you so much for this amazing review, apologies again for the delay in your order, but we are so happy you love it! :)
Take your money and then nothing!
Website states that delivery time to UK is 1-3 days. Placed an order 10 days ago and absolutely no communication as to when I can expect my order to be delivered. Contacted Customer Service and no response. Terrible customer experience and clearly not a brand to trust
21 September 2025
Unprompted review
Reply from WaterHog
We’re really sorry to hear about your experience and for the frustration caused by the delay. We did send an update regarding your order on the 25th of September, but it seems the email may have landed in your spam folder.
Your order has unfortunately been delayed, and we completely understand how disappointing that is. Our team can provide you with the latest delivery updates if you’d like to reach out again to our customer service team, and we’ll make sure you’re kept informed moving forward.
Please also keep an eye on your spam/junk folder in case our messages are being filtered there. We truly value your patience and sincerely apologise for the inconvenience this has caused.
No product no refund
Ordered a mat 30 days ago. No product has ever arrived.
I have sent 3 messages to customer service and not received a reply.
No mat no refund
31 August 2025
Unprompted review
Reply from WaterHog
We’re very sorry to hear about your experience. We have now received your order information and will be reaching out to you directly via email to get this resolved as quickly as possible. Please also check your spam or junk folder, as sometimes our emails can end up there by mistake. Rest assured, we’ll make sure you either receive your mat or a full refund without any further delay. Thank you for your patience, and again, we apologize for the frustration this has caused.
All Sorted, Great Mat
After writing a previous 1 star review, I thought I needed to come back and share an update. The company had contacted me via email, but the reply had gone into Junk email (not their fault) They'd also sent us a replacement mat which was right colour and size. In summary it was more crossed wires than incompetence on anyone's part. Although I do think some kind on phone contact would be helpful, it does seem that its the way the worlds going & phones are a thing of the past. Lastly I'd like to say we are delighted with the mat & will be ordering another for back door.
25 September 2025
Unprompted review
Reply from WaterHog
We’re very sorry to hear about your experience and for the frustration this caused. Your order was unfortunately sent out incorrectly, and we completely understand how inconvenient this must have been.
We did receive your email, but due to an unusually high number of orders this month, our response time was delayed. Please also check your spam/junk folder, as sometimes our replies can end up there. We can assure you that we always respond to customer emails.
To resolve this for you, we placed a replacement order (#5141) on Friday for the correct Navy Blue 60x90 mat. We’re happy to confirm that it is now ready to ship and should be with you in the next few days.
Thank you for your patience, and again, we sincerely apologise for the mix-up and delay. We’re working hard to improve communication and make sure situations like this don’t happen again.
Competent company, great products
I mean what's there to say? I ordered a mat from them, it arrived on time, and was exactly as advertised! It seems weird giving top marks for what I would think is a basic level of competency, but the mat is really nice and high quality.
12 June 2025
Reply from WaterHog
Glad to hear you're happy with our service.
Enjoy your mat for a really long time...! ;-)
Reply from WaterHog
We can clearly see you have a nose for quality...! ;-)
The mat is brilliant.
The mat is great. Super soft under bare feet yet rugged enough for outside and those muddy feet. Love the colour choice and size range.
28 August 2025
Reply from WaterHog
Great to hear you've discovered so many benefits of our WaterHog mats already!
Just wait until you discover how long they last...! :-D
Would have liked a message to say there…
Would have liked a message to say there was a delay with the mat once I paid, instead of me having to chase with an email.
Once it arrived you can see the quality & I’m pleased with the look.
4 September 2025
Reply from WaterHog
We apologise for the delay in delivery - our success in sales has caused some issues getting all the deliveries out in a timely manner.
Glad to hear you appreciate the quality and look of your WaterHog! ❤️
Good mat
Despite a long wait for delivery (some teething issues here but understandable) the mat is very good, in fact I have ordered two more. Thank you
4 September 2025
Reply from WaterHog
Thank you very much for your patience waiting for the delivery.
We're delighted to hear you love your WaterHog so much you've decided to order two more! You'll love them for many years to come - promise!
Reply from WaterHog
Thanks so much! We’re really happy to hear you’re loving your mats! :)
Fantastic product that looks great!
Fantastic product that looks great and everyone comments on how good they look at the front and back doors!
Highly recommended! Buy now!
11 August 2025
Reply from WaterHog
Thanks so much for your kind words! We’re glad the mats are adding a nice touch to your doors :)
Lovely door mat
Lovely door mat - an upgrade!
After reading many reviews, I thought I’d give it a go, I wasn’t disappointed, it looks great!
1 September 2025
Reply from WaterHog
Thanks so much for giving us a try! Happy to hear you love how it looks!
Reply from WaterHog
Thanks so much! Awesome to hear you’re happy with both the mat and the delivery :)
Reply from WaterHog
Thanks so much! Glad to know you like how it looks and find it practical :)
Reply from WaterHog
Really appreciate your feedback! Glad you had a great experience! :)
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