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WaterHog Reviews 

248
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting their durability and robust construction. Many also highlight the effective non-slip features and how well they prevent dirt from entering homes. People found the ordering process straightforward and appreciated the efficient service, often noting quick dispatch and fast delivery. However, some customers experienced significant issues with delivery, including lost orders, unexpected delays, and problems with courier services failing to deliver or provide proper communication. A few other people also felt that the product's color differed from expectations, appearing darker or completely different from what was ordered online.

What people talk about most

Product

Users describe positive interactions with the product, consistently praising its quality, durability, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the products as sturdy, well-made, and... See more

Delivery service

People report positive experiences with delivery service, often highlighting quick and efficient delivery,... See more

Order

Reviewers mention positive feedback about their ordering experience, often highlighting the ease of placing... See more

Service

Customers consistently note positive experiences with service, praising the excellent ordering and delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My sister recommended this company as we’d just done a large extension & put in bifold doors. I ordered 3 mats in total - 2 extra large ones for inside & outside the kitchen and a smaller one for... See more

Company replied

Rated 5 out of 5 stars

Great quality I brought a runner for patio door & doormat .. they stay put as nonslip .. seem hardy but only had them over a week & had no wet weather so will see.. had bad experience with delivery bu... See more

Company replied

Rated 5 out of 5 stars

After writing a previous 1 star review, I thought I needed to come back and share an update. The company had contacted me via email, but the reply had gone into Junk email (not their fault) They'd als... See more

Company replied

Rated 5 out of 5 stars

Absolutely beautiful mat so happy I bought literally waiting for next pay day to buy the larger one. Came really quickly and nicely boxed. Looks super premium and does not move not matter how much you... See more

Company replied


Company details

  1. #151 of 237 best companies in Homewares Shop
  2. #47 of 86 best companies in Flooring Shop
  3. #64 of 123 best companies in Garden Furniture Shop
  4. #9 of 16 best companies in General Store
  5. #163 of 244 best companies in Home improvement shop

Written by the company

WaterHog® – Durable Doormats for Real Life We’re not here to sell you a doormat. We’re here to ruin your expectations of what a doormat should be.

Our promise to you...

Written by the company

Doormats Built to Be Disrespected
At WaterHog®, we design doormats for real life — the kind with muddy boots, wet dogs, and stormy days. Our mats are made from recycled materials, built to trap dirt and moisture, and easy to wash clean. No gimmicks, no fluff — just serious performance and durability that looks good doing the job.

Free Delivery on Orders Over €75

How many entrances does your home have?

Front door, back door, boot room — you might need more than one. Good news: when your order hits €75, delivery’s on us. So go ahead, kit out every entryway with the mat it deserves.

Contact info

Washable Mats. Real Life Ready.

Tough on dirt. Easy to wash. Built for real homes.

4.6

Excellent

TrustScore 4.5 out of 5

248 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(248)

204 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good mats but poor delivery

The mats don't slip about and look good however the delivery was very poor in length if time.

6 January 2026
WaterHog logo

Reply from WaterHog

Thank you for your feedback — we’re really glad to hear you’re happy with the mats themselves and that they stay securely in place and look great 💚

We’re sorry the delivery took longer than expected. We know how frustrating that can be, and we appreciate your patience. Your comments help us keep improving our service, and we’re grateful you took the time to share them.

Rated 5 out of 5 stars

Excellent mats

Excellent mats, I've bought two now and they are just like magic on your floor.

5 January 2026
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Reply from WaterHog

Thank you so much! We love hearing that — two mats already is the best compliment!

Rated 5 out of 5 stars

First one was lost in transit but when…

First one was lost in transit but when I communicated with waterhog they were right on it and a new one arrived in a few days great service and great communication thanks so much

5 January 2026
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Reply from WaterHog

Thank you so much for this amazing review! We are so glad to hear you received it and sorry for the issues along the way!

Super glad to hear you're loving it :)

Rated 5 out of 5 stars

Lovely Mat

Received my order in a few days as advised, excellent quality lovely herringbone pattern finished to a high quality. Only received today but very happy with my purchase so far. Highly recommend this company

2 January 2026
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Reply from WaterHog

Thank you so much for the reccomendation!

Rated 5 out of 5 stars

Quick service, great quality

Great and quick service for deliver. Not the cheapest but the quality of the mats are amazing and look stunning in the hall and kitchen. Would definitely recommend.

2 January 2026
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Reply from WaterHog

Thank you so much Annette :) We're glad to hear it's looking good!

Rated 2 out of 5 stars

Ordered before with no issues BUT this time…

Ordered before with no issues this time we have ordered the discount code did not work but that wasnt a big issue as we needed the mat asap, we had an email from Fed Ex to say it had been delivered, which it hasnt! phoned Fed Ex they said someone will come back to me the next day... and nothing, we contacted WaterHog via facebook and email and again no response, I know this is a busy period but when items are ordered that are required for a certain date no communication is a nighmare! as of today still no repsonse from either party apart from this review they have asked us to make today?

9 December 2025
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Reply from WaterHog

Thank you for taking the time to share this — and we’re really sorry for the frustration this has caused, especially when you needed the mat for a specific date. That’s never the experience we want for returning customers.

We do respond to every customer email, but unfortunately some replies can land in spam, which can make it seem like we haven’t been in touch. To get this resolved as quickly as possible, please email us directly at mats@waterhog.eu
with your order details and we’ll look into the FedEx delivery issue and get you a clear update straight away.

We genuinely appreciate your patience during this busy period, and we’ll do everything we can to sort this out for you as soon as possible.

Rated 5 out of 5 stars

Mats look great

Mats look great. Both an excellent size.

8 December 2025
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Reply from WaterHog

We are so glad to hear this! Enjoy

Rated 5 out of 5 stars

Delivered really quickly

Delivered really quickly. Packaged really. Look really sturdy and can already see how good they work with the grooves which keeps the mud etc in the mat rather than spreading around

8 December 2025
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Reply from WaterHog

That what we do! Thank you :)

Rated 5 out of 5 stars

mat fits perfectly

The mat fits perfectly in our hall. Great service

8 December 2025
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Reply from WaterHog

Thank you so much for the review! :)

Rated 2 out of 5 stars

Poor quality for the price

Poor quality for the price - it says suitable for outdoor use but it’s just soaked up all the water and looks really shabby already, would return if I could very disappointed

1 December 2025
Unprompted review
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Reply from WaterHog

We’re really sorry to hear this and appreciate you sharing your experience — that’s certainly not what we want for our customers. WaterHog mats are designed to be suitable for outdoor use, with a bi-level surface that traps moisture below rather than staying wet on top, so we’d really like the chance to look into what’s happened here.

Please email our customer service team at mats@waterhog.eu
and we’ll be more than happy to help and work toward a solution for you. Your satisfaction is important to us, and we’d love the opportunity to make this right.

Rated 1 out of 5 stars

Product says delivered but not…

Product says delivered but not delivered!!

8 December 2025
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Reply from WaterHog

We’re really sorry to hear this — we know how frustrating that must be. Please email our customer service team at mats@waterhog.eu
with your order details and we’ll look into the delivery status straight away and help get this resolved for you.

Rated 5 out of 5 stars

Very happy with my WaterHog mats.

Very happy with my WaterHog mats ( big one at the front door hallway) no more juggling to stay on the mat with the dog after wet walk. Smaller at back door.
They look smart & do the job very well. And a third inside garden door. I am in danger of wanting more, have to content myself with telling my friends & getting them hooked.

1 December 2025
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Reply from WaterHog

We love to get people hooked on these mats! More mats means more protection!!!

Thank you so much for this amazing review!

Rated 5 out of 5 stars

Absolutely love this doormat

Absolutely love this doormat! The colour is gorgeous and adds a warm, welcoming touch to my doorway. The quality is excellent, sturdy, well-made, and feels like it will last a long time. Stylish yet practical, it’s exactly what I wanted.

2 December 2025
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Reply from WaterHog

Stylish yet practical, it’s exactly what we try to deliver!

Thank you so much!

Rated 5 out of 5 stars

Seems very tough!

Mat came quickly and was as described. Haven't used it properly yet so cant really comment on how good it is but...we are hopeful 😁

1 December 2025
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Reply from WaterHog

Thank you so much we hope its up to scratch !

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