Watermans Reviews 

621
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the hair care products for significantly reducing shedding, boosting volume, and visibly improving overall hair thickness and healthy growth. Many people also highlight that the shampoos and conditioners smell wonderful, feel luxurious, and leave customer hair feeling exceptionally soft and manageable. Some reviewers were not happy with their experience, noting that the items completely failed to improve hair growth or caused unwanted dryness and breakage. A few consumers additionally mentioned dealing with persistent hair shedding, unexpected scalp irritation, or finding a troublesome sticky residue after washing.

What people talk about most

Product

Reviewers mention positive feedback about product, noting that the lightweight formula does not weigh hair... See more

Quality

People report positive experiences with quality, noting that the hair products leave locks feeling softer,... See more

User experience

Consumers find user experience to be very satisfying and positive overall. Reviewers note that the products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using Watermans shampoo and conditioner for approx 9 months now and I really see a big difference. Hardly any shedding and no longer having to remove huge clumps of hair from plug hole al... See more

Company replied

Rated 5 out of 5 stars

I have been using Watermans for 3-4 years now and have been very happy. Significantly reduced shedding l, hair feels thicker and grows much faster. I recently decided to shake it up a bit and se... See more

Company replied

Rated 5 out of 5 stars

I've been using watermans hair oil for a while nowand overall I'm quite pleased with the results. The oil itself is lightweight and doesn't leave my hair feeling greasy, which is a big plus compare... See more

Company replied

Rated 5 out of 5 stars

My hair started to fall out in clumps, after an abusive relationship left me drained. I invested in the Grow More shampoo and conditioner, and can definately say that it has helped regrowth. I also... See more

Company replied


Company details

  1. #196 of 257 best companies in Health and beauty shop

Written by the company

The Original Hair Growth Experts – Trusted Since 2012 At Watermans, we’ve been helping people around the world achieve thicker, fuller, healthier hair for over a decade. Founded in 2012, our award-winning formulas have restored confidence in millions — from everyday customers to hair loss professionals. Proudly recognised with the prestigious Queen’s Award for Enterprise in International Trade, Watermans is honoured to be acknowledged by the UK Royal Family and Government — a true mark of trust, quality, and proven results. Join the global community that trusts Watermans to deliver visible hair growth and scalp health.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

621 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.3

All reviews

(621)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was a repeat order from…

This was a repeat order from Waterman's. For me I've now used it for over a year with great results. It smells fab and leaves my hair fresher than any other product I've ever used. If you follow the instructions (very important) it REALLY works. I'm impressed with both their product and service and unreservedly give it 10/10.

8 May 2026
Unprompted review
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Reply from Watermans

Thank you so much for your review it really means the world to us.

Rated 5 out of 5 stars

I've been using watermans hair oil for…

I've been using watermans hair oil for a while nowand overall I'm quite pleased with the results. The oil itself is lightweight and doesn't leave my hair feeling greasy, which is a big plus compared to other products I've tried. It has a pleasant scent and is easy to apply.
After a few weeks of consistent use, my hair feels softer and looks healthier, with a noticeable improvement in shine. It's a bit early to say how much it helps with growth, but I have seen less breakage, which is encouraging.
It's also fantastic to use in the bath it leaves your skin incredibly soft.
I would definitely recommend

30 April 2026
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave us a review. We are so happy you are enjoying using our products.

Rated 5 out of 5 stars

Excellent product

Excellent product

1 May 2026
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are delighted our products are helping.

Rated 5 out of 5 stars

As a hairdresser

As a hairdresser, I can’t recommend Grow Me Shampoo enough to my clients because I personally use it myself.
I’ve been using it for three months, around five times a week.
I left it on my scalp for three minutes before I washed it off, as directed.
It does what it says on the bottle.
Fantastic shampoo and one I’ll definitely keep using.
Company Director and Artistic Director for Rumours the art of hair established since 1986.

1 May 2026
Unprompted review
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Reply from Watermans

Thank you so much for taking the time to leave a review of our products. We really appreciate your support!

Rated 5 out of 5 stars

The products are excellent and…

The products are excellent and reasonably priced ✨✨✨

8 May 2026
Unprompted review
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Reply from Watermans

Thank you so much for taking the time to leave us a review. We are so happy you like our products.

Rated 1 out of 5 stars

I used to love this product

I used to love this product, but the shift to a gimmicky subscription model has really put me off. There’s no clear notice around auto-renewals, and the subscription management options are poor. With so many alternatives available that don’t lock you into ongoing commitments or inflate prices for one-off purchases, I’d recommend looking elsewhere.

4 May 2026
Unprompted review
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Reply from Watermans

Thank you for your review.
We're really sorry to hear about your experience regarding your subscription, we’re a little confused as the subscription can be cancelled at any time within your online account. We’d be more than happy to help sort this for you.
Please contact our support team and they will be able to help.

Rated 1 out of 5 stars

Caused excessive hair shed and dried…

Caused excessive hair shed and dried scalp for me. Made my hairline worse sadly as a result and the thinning was more noticeable.

Not the shampoo for me sadly. Wouldn’t recommend.

3 May 2026
Unprompted review
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Reply from Watermans

Thank you for your review. When you first begin using Watermans Shampoo, you may notice some increased hair shedding — this is normal and usually settles after a few washes.
Hair grows in a natural 3-stage cycle: anagen (growth), catagen (transition), and telogen (resting/shedding). When hair reaches the telogen phase, it’s ready to fall out as new hair begins to grow in the follicle. The shampoo can encourage these hairs to shed sooner rather than gradually over time.
This isn’t additional hair loss — it’s simply releasing hairs that were already due to fall out over the coming weeks, just in a shorter period. While it can feel alarming, it’s a natural process — a bit like clearing out old growth to make way for new.
While our products do work well for the majority of customers, individual results can vary due to factors like DNA, body chemistry, and lifestyle, which unfortunately means we can’t guarantee the same outcome for everyone. We completely understand how disappointing it feels when something doesn’t live up to expectations.

Rated 2 out of 5 stars

Bought this as it seemed to be promoted…

Bought this as it seemed to be promoted a lot .I wish I hadn't wasted my money .Been using a few months and there's no difference ,in fact the only nice thing about it is the smell ...

29 April 2026
Unprompted review
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Reply from Watermans

Thank you for sharing your experience. We are really sorry to hear that the product hasn't given you the desired results you were hoping for.
While our products work well for the majority of our customers, individual results can vary due to factors like DNA and underlying health conditions, which means we cannot guarantee the same outcome for everyone. We completely understand how disappointing it feels when something doesn't live up to expectations especially after using for a period of time.
You are very welcome to contact our support team as we would be happy to review your experience and see if there is anything that we can do to help.

Rated 2 out of 5 stars

Product ok - too many messages

Product ok but not sure it makes a difference to amount of hair loss. Real complaint re messages. Been buying this for years but recent order followed by multiple messages to my phone. Feels like harassment and very annoying. Website doesn’t allow edit to phone number either. Won’t buy again as don’t want the nuisance.

5 April 2026
Unprompted review
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Reply from Watermans

Thank you for your feedback. We are very sorry that our promotional texts have caused any upset. Please contact our customer care team and we will be happy to help.

Rated 5 out of 5 stars

5 star review

I’ve been using watermans shampoo and conditioner for approx 4 years and it certainly helps with growth plus it doesn’t leave my fine hair feeling heavy!
5 star!

5 April 2026
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are delighted our products have helped.

Rated 5 out of 5 stars

Brilliant product!!

Brilliant product!!
Been a hairstylist for many years, and this Hair Oyl is amazing……. smells gorgeous as well.

7 March 2026
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave us a review. We are so happy you like our products.

Rated 5 out of 5 stars

Started using watermans in Jan 26 due…

Started using watermans in Jan 26 due to my hair been really thin at the front and it affecting my mental health. Went to my hair dressers in Feb 26 and she could not believe the difference in my hair already and in me as its not oy helped my hair but my mental health

27 February 2026
Unprompted review
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Reply from Watermans

Thank you so much for your kind words. We are really happy to hear our products are helping.

Rated 5 out of 5 stars

Beware of Fakes

I am writing this review in support of Watermans. I have used their 5-star products for several years and enjoy a full head of hair in my 70s. Unfortunately, I made the mistake of buying some Watermans shampoo on eBay. It smells different and doesn't do what the original does. At first I thought may be they changed their formula. By now I know that there is fake product out there. To those few who have left negative reviews, ensure you only purchase from the company's website. Don't get tempted by cheap immitations.

1 December 2025
Unprompted review
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Reply from Watermans

Thank you so much for your review. At Watermans we can only confirm the authenticity of the products if they have been purchased from https://watermanshair.com/ or https://watermanshair.com.au/
We also have stores on Ebay and Amazon. However please only purchase from the Watermans stores on these channels.

There are a lot of fake products been sold, we are trying to get these sellers shut down.

Rated 5 out of 5 stars

Wow! Amazing Oyl

Bought the Hair Oyl for my coarse frizzy hair. Very fast delivery. Came this morning and used after I washed my hair.
This is amazing!!! My hair is soft, no frizz. It actually makes my blonde hair shine.
Game changer for me!!
Going to look at their other products later!

14 February 2026
Unprompted review
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Reply from Watermans

We really appreciate your feedback—so glad you’re happy with our products!

Rated 5 out of 5 stars

Shampoo & Conditioner Set

Hi ya Mr & Mrs Waterman.
I can tell you from my own experience in using your products, yes they do work, with time, and consistency. I’m having my hair cut at least every 4 weeks.

The Grow-Me Shampoo & Conditioner have certainly made my hair look soft, and slightly shiny and well nourished, and certainly stopped my hair from falling out so much.

I love the GrowPro Yummy Gummies also, not only are they benefitting my hair, they are benefitting my health, with them containing the vitamins the body needs to function. It’s a two in one product for the hair and body.

I’ve had no adverse reaction to any of the products I’ve purchased, shows they must be containing quality ingredients.

I feel that these products are of a superior quality. While I feel they are benefitting my hair I will continue to purchase them.

Thank You.

11 February 2026
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are delighted our products are helping.

Rated 5 out of 5 stars

High praise for Watermans

I have been using Watermans for 3-4 years now and have been very happy. Significantly reduced shedding l, hair feels thicker and grows much faster.

I recently decided to shake it up a bit and see what else was out there. I tried another very popular brand and after two weeks I was losing easily 4 times more hair every wash and brush than I was using Watermans. Suffice to say, I switched back to Watermans straight away.

I won't be straying again.

4 February 2026
Unprompted review
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Reply from Watermans

Thank you so much for your loyalty and also for placing this review we really appreciate it.

Rated 5 out of 5 stars

Amazing product 5 Stars 🌟

I’ve been using watermans for just over a year. It’s been amazing, my hair is so much thicker and in great condition. The shampoo is easy to use and smells amazing. I won’t be using anything else and always recommend this shampoo to my friends going through the menopause who want their thick hair back.

31 January 2026
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are so happy to hear our products are helping.

Rated 5 out of 5 stars

Contains no sulphates

I used this shampoo years ago but after moving to Finland couldn’t get hold of it. Before Christmas I put an order in and delivery was quick and smooth. Having used this and the conditioner for a month now I can really feel the difference. I don’t use it for hair growth but for anti dandruff/flaking skin reasons. It has increased the volume in my hair undoubtedly but I have no dandruff. Having used the most popular anti dandruff shampoo before which contained sulphates, this has made my hair and facial skin feel healthier and less irritated.

30 January 2026
Unprompted review
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Reply from Watermans

Thank you so much for taking the time to leave a review, We are delighted our products are helping.

Rated 5 out of 5 stars

The item sold to me was as described

The item sold to me was as described
But was very surprised how good this is smooth hair and massage into the scalp helps with dry scalp would recommend 👍

16 January 2026
Unprompted review
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Reply from Watermans

Thank you for taking the time to leave a review, We are delighted our products have helped.

Rated 5 out of 5 stars

No more visible scalp

Great products, been using them for 9 years. No more thinning hair (scalp was beginning to show ). Even got my sister on to Waterman’s

27 January 2026
Unprompted review
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Reply from Watermans

We really appreciate your feedback and your very kind words; we are delighted our products have helped.

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