Waterpik UK Online Reviews 

1,499
TrustScore 2.5 out of 5

2.7

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Rated 1 out of 5 stars

I bought a cordless slide waterpuck in November 2025.used couple of times when i found extremely hard to remove the water reservoir,so i stoped using it as was extremely annoying. This item coms... See more

Rated 1 out of 5 stars

I wouldn't buy another. I have bought 2 WF-05 whitening devices over the past 5 years. Both have failed with an internal power supply fault. Waterpik will not provide any internal spares with no other... See more

Rated 1 out of 5 stars

Oh how I wish I'd read these reviews before purchasing my second Waterpik! The unit has stopped charging so unable to use the flosser. The same issue happend with the first one I bought. This scr... See more

Rated 5 out of 5 stars

Item not available on website (back order) Resorted to telephone- answered within 2 rings. Extremely polite & helpful young lady provided advice about suitable replacement. In the post, arrived fo... See more

Company replied

Company details

  1. Dental Supply Shop

Information provided by various external sources

We sell the complete range of Waterpik Water Flossers and the full range of spare parts for your Waterpik Water Flossers and Toothbrushes.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.7

All reviews

(1,499)

4 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficient service

Efficient service, prompt delivery.

30 June 2022
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello Alan,
Thank you for taking the time to write a review.
We're pleased to hear you had a great experience with us.
Kind Regards,
Holly

Rated 5 out of 5 stars

Amazing!

Amazing.. Already have an old Waterpik machine and rather fancied the whitening one.. but couldnt justify buying a whole new machine. I asked if the whitening tablets could go in the old machine.. no they couldnt not but the whitening wand can be fixed to the old machine. Ordered , arrived the next day and it works perfectly.. thankyou

30 June 2022
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello Gillie,
Thank you for taking the time to write a 5 star review.
It's great to hear you had a good experience with us.
We're pleased to know the spare part you ordered arrived safely and promptly and works with your model.
Kind Regards,
Holly

Rated 3 out of 5 stars

Waterpik advanced

I had this waterpik for 2 years before it stopped working. I was happy with it but when it it came to replacing it I bought a cheaper model, the Nevadent for £19.99, and it's brilliant, much lighter and easier to use than my previous waterpik, and way cheaper

29 June 2022
Unprompted review
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello Joanne,
Thank you for taking the time to write a review.
We're pleased to hear you are happy with your new WaterPik model.
Kind Regards,
Holly

Rated 5 out of 5 stars

Good resource for waterpik accessories.

Good resource for waterpik accessories.
Easy to browse website. Found the replacement part I needed. Order process smooth. Delivery prompt.

25 June 2022
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Reply from Waterpik UK Online

Hello Stephanie,
Thank you for taking the time to write feedback.
It's great to hear the process was straightforward for you.
We're pleased you had a good experience with us.
Kind Regards,
Holly

Rated 5 out of 5 stars

Thank you for your help in finding me…

Thank you for your help in finding me the product that was best for me

25 June 2022
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Reply from Waterpik UK Online

Hello Amanda,
Thank you for writing a 5 star review.
We’re glad you had a good experience with us and we were able to help you find the product you needed.
Kind Regards,
Holly

Rated 5 out of 5 stars

Just replacing brushes

Just replacing brushes, most helpful and friendly staff making it a pleasure to shop. The brushes of course are of the high quality as all the waterpik produces. I purchased my first waterpik over 50 years ago. When I visit the dentist they usually remarked on the lack of plaque on my teeth. I am very pleased to have been introduced to waterpik. Many thanks.

24 June 2022
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Reply from Waterpik UK Online

Hello David,
Thank you so much for writing a positive 5 star review.
It's great to hear you have been using WaterPiks for over 50 years! We're pleased we could help you with your purchase.
Kind Regards,
Holly

Rated 4 out of 5 stars

Good replacement part swiftly sent

Good replacement part swiftly sent. Post a bit high but otherwise all good.

21 June 2022
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Reply from Waterpik UK Online

Hello James,
Thank you for writing a 4 star review.
It's great to hear you order arrived safely and promptly.
Kind Regards,
Holly

Rated 4 out of 5 stars

I bought this product for the plaque…

I bought this product for the plaque part for which it is fantastic- my teeth are close together and it gets into all the nooks and crannies.
The ordinary tooth brush part is not as good as my battery operated one
But having said that I am still thrilled I bought it and would definitely do so again.

21 June 2022
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello,
Thank you for taking the time to write a review.
We're pleased to hear you're enjoying the water flosser and you are happy with your purchase.
Kind Regards,
Holly

Rated 5 out of 5 stars

Charger replaced in days.

We somehow lost our Water pik charger but found the replacement at Water pik online and had it safely delivered within a few days. Reasonable price too.
Recommended.

19 June 2022
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Reply from Waterpik UK Online

Hello Dave,
Thank you for writing a 5 star review!
It's great to hear you a had a positive experience with us and your order arrived safely and promptly.
Kind Regards,
Holly

Rated 5 out of 5 stars

I need a replacement charging capable…

I need a replacement charging capable and managed to get one at a reasonable price and relatively quickly. Great service.

15 June 2022
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello Simon,
Thank you so much for taking the time to write a 5 star review.
We're please to hear you had a great experience with us.
Kind Regards,
Holly

Rated 5 out of 5 stars

Very easy to order

Very easy to order, very quick delivery

13 June 2022
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello Colin,
Thank you for writing a review.
We're pleased to hear you had a good experience with us.
Kind Regards,
Holly

Rated 5 out of 5 stars

For sum reason I couldn’t order on…

For sum reason I couldn’t order on line, so I ordered over the phone and spoke to a very helpful person. Ordered a day before bank holiday and it arrived on time first thing Monday morning .

11 June 2022
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello Ann,
Thank you for writing a positive review.
It's so good to hear that your order arrived safely and promptly.
Kind Regards,
Holly

Rated 5 out of 5 stars

Easy to use and great at cleaning between my teeth

I am very pleased with the Waterpik WF-10UK. I got the hang of using it with a couple of tries and it does a great job cleaning in between my teeth and I feel it is already making a difference.
I decided to try a water flosser as I had to get a crown on one of my teeth a year ago, and food has been getting lodged between the teeth and the crown. This flosser already feels like it is doing a better job than my string flossing, as well as improving the cleaning around my other teeth.
I looked at many water flossers before deciding to buy a Waterpik WF-10UK. I settled on this model and make as it has good battery life, with a charge taking a few hours rather than all day. Combined with easily available and reasonably priced replacement tips, plus the unit is not too bulky.

10 June 2022
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello Andrew,
Thank you for taking the time to write a 5 star review.
It's so good to hear that you are enjoying the WF-10 and it's working well for you and your teeth.
Kind Regards,
Holly

Rated 5 out of 5 stars

Excellent prompt service

Excellent prompt service. I only ordered an adapter for my Waterpik. It was delivered within 24 hours. Very happy.

8 June 2022
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello Jacqueline,
Thank you for taking the time to write a 5 star review.
We're so pleased to hear your order arrived within 24 hours. We really appreciate your feedback.
Kind Regards,
Holly

Rated 5 out of 5 stars

The water picker plug arrived within…

The water picker plug arrived within 2days, the man I text answered my call immediately then I ordered the plug. Was parcelled well so have no complaints, would order from this company again if required.

8 June 2022
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello Anne,
Thank you for taking the time to write positive review.
We're pleased to hear you had a great experience with us and your order arrived safely and promptly.
Kind Regards,
Holly

Rated 5 out of 5 stars

As described

As described, quick delivery

7 June 2022
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello John,
Thank you for a 5 star review.
We're pleased to hear your order arrived safely and promptly.
Kind Regards,
Holly

Rated 3 out of 5 stars

We received mail for Correos advising…

We received mail for Correos advising us that we might have to pay duty but did not in the end. There are communication issues between you and them.
I have seen any Incoterms on invoice. I would have expected DDP.

6 June 2022
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello Nadine,
Thank you for your feedback.
We have had a look into this issue. It appears that all the correct information has been given to the Correos. We and investing how to make the incoterms more obvious.
Kind Regards,
Holly

Rated 5 out of 5 stars

great service

Ordered at 4pm was here by 10am next morning, excellent service

4 June 2022
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello,
Thank you for a 5 star review.
It's so good to hear your order arrived safely and promptly.
Kind Regards,
Holly

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