I have left this same review on the Waterpik UK trust pilot review site I purchased my Water Pik W-P 861UK… I purchased my Water Pik W-P 861UK directly from Water Pik. Very Happy with the... See more
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See what reviewers are saying
I bought a cordless slide waterpuck in November 2025.used couple of times when i found extremely hard to remove the water reservoir,so i stoped using it as was extremely annoying. This item coms... See more
Item not available on website (back order) Resorted to telephone- answered within 2 rings. Extremely polite & helpful young lady provided advice about suitable replacement. In the post, arrived fo... See more
Company replied
Since we started using it we had no more problems with gums. Great! But now after over 2 years, that little black rubber valve at the bottom of water container is leaking water. Badly. I can buy spare... See more
Company replied
Company details
Information provided by various external sources
We sell the complete range of Waterpik Water Flossers and the full range of spare parts for your Waterpik Water Flossers and Toothbrushes.
Contact info
The Barn, 43 Oakdene Road, RH1 6BT, REDHILL, United Kingdom
- 03339399988
- info@waterpikukonline.co.uk
- waterpikukonline.co.uk
2.6
Poor
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
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Reply from Waterpik UK Online
Hello,
Thank you for a 5 star review.
It's so good to hear your order arrived safely and promptly.
Kind Regards,
Holly
Helpful service
I used the quick chat facility and they were very helpful and recommended a part that would fit the water pic I have had for a few years .
We received the part the next day and it fit perfectly
Well done , excellent service !
3 June 2022
Reply from Waterpik UK Online
Hello Valerie,
Thank you for a 5 star review.
Thank you for your positive comments! We're glad you had a good experience with us.
Kind Regards,
Holly
Great service from ordering to…
Great service from ordering to delivery, highly recommend.
3 June 2022
Reply from Waterpik UK Online
Hello Nichola,
Thank you for a 5 star review.
We’re happy to hear the process was straightforward for you.
Kind Regards,
Holly
Excellent service
Excellent service - needed replacement reservoir for Waterpik after dropping and cracking original. Fast turnaround and great price - much better than having to replace entirely!
3 June 2022
Reply from Waterpik UK Online
Hello,
Thank you for taking the time to write a 5 star review.
It's good to hear your replacement part arrived safely and promptly.
Kind Regards,
Holly
Perfect Waterpik
A great machine with adjustable settings and rechargeable. Light to hold and easy grip for arthritic hands.
3 June 2022
Reply from Waterpik UK Online
Hello Patricia,
Thank you for a 5 star review.
We're pleased to hear you are enjoying your WaterPik.
Kind Regards,
Holly
Reply from Waterpik UK Online
Hello,
Thank you for taking the time to write a 5 star review.
It's good to hear your order arrived safely and promptly.
Kind Regards,
Holly
First class customer service
Really helpful when I ordered the wrong part for my waterpik flosser. Customer service first class
31 May 2022
Reply from Waterpik UK Online
Hello Gillian,
Thank you for a 5 star review.
We're pleased to hear you had a good experience with us and we could help replace the wrong part you ordered.
Kind Regards,
Holly
Reply from Waterpik UK Online
Hello Rosemary,
Thank you for a 5 star review.
We're pleased to hear your order arrived safely and promptly.
Kind Regards,
Holly
Good service excellent product
29 May 2022
Reply from Waterpik UK Online
Hello Stuart,
Thank you for a 5 star review.
We're pleased to hear you had a great experience with us.
Kind Regards,
Holly
Fantastic service and an excellent product
In addition to my Waterpik for daily use at home, I also have a travel rechargeable one and was travelling within 36 hours but couldn't find the plug for it!! Waterpik were brilliant and the replacement plug arrived the following day. Such efficient and polite service is to be celebrated, I can recommend Waterpik to use and for their efficient service.
28 May 2022
Reply from Waterpik UK Online
Hello Brenda,
Thank you so much for writing such a positive review.
It's so good to know that you had a great experience with us and your order arrived safely and promptly.
Kind Regards,
Holly
Reply from Waterpik UK Online
Hello Suz,
Thank you for taking the time to write a 5 star review.
We're pleased to hear you are pleased with your WaterPik product.
Kind Regards,
Holly
Reply from Waterpik UK Online
Hello,
Thank you for taking the time to write a 5 star review.
It's good to know your order arrived safely and promptly.
Kind Regards,
Holly
Excellent Customer Service!
Excellent Customer Service!
I bought a Waterpik Cordless Waterflosser last year. The product recently developed a fault. I contacted customer service who helped me try a reset which unfortunately didn’t work. I was then asked to complete their warranty claim form. Three days later and I am in possession of a replacement product, having been kept informed throughout. Now that’s what I call excellent customer service!
26 May 2022
Unprompted review
Reply from Waterpik UK Online
Hello Joanne,
Thank you for writing a 5 star review.
We're pleased to hear you had a great experience and you got a replacement for your broken WaterPik.
Kind Regards,
Holly
Exceptional Service
I went on the website & found that what I wanted was out of stock, I then started a webchat with Holly who managed to find what I wanted but in a different colour; I asked her to order me some & she sent me a link for payment. I was amazed when my items arrived the very next day. Exceptional service Waterpik!!! Thank you
25 May 2022
Reply from Waterpik UK Online
Hello Belinda,
Thank you so much for taking the time to write a 5 star review.
I'm glad I could help you get the spare you needed. It's so good to hear it arrived safely and promptly.
Kind Regards,
Holly
Very straight forward
Very straight forward . On first looking the order was out of stock . Received mail then some days later when stock was in , so happy days without too much hassle . Thank you
25 May 2022
Reply from Waterpik UK Online
Hello Paddy,
Thank you for taking the time to write a positive review.
We're pleased to hear the process was nice and straightforward for you and you got the part you needed.
Kind Regards,
Holly
Replacement reservoir
My daughter needed a new water reservoir for her waterpik contacted Waterpik uk who let me know as soon as the spares were in ordered a replacement which arrived in a couple of days
Very happy with the service
25 May 2022
Reply from Waterpik UK Online
Hello Emma,
Thank you for writing a 5 star review.
We're pleased to hear you were able to purchase the replacement part you needed.
Kind Regards,
Holly
Great service
24 May 2022
Reply from Waterpik UK Online
Hello Mike,
Thank you for taking the time to write a 5 star review.
We really appreciate your positive feedback.
Kind Regards,
Holly
Excellent service
24 May 2022
Reply from Waterpik UK Online
Hello Ksana,
Thank you for taking the time to write a positive review.
We're pleased to hear you had a great experience with us.
Kind Regards,
Holly
Indispensable!
This was a replacement purchase for an earlier model which had stopped working.
This product is so much better - quieter, plugs into bathroom socket, magnetic charger, 3 power levels - and it’s an absolute joy to use, leaving my teeth & gums feeling super clean.
23 May 2022
Reply from Waterpik UK Online
Hello,
Thank you for a 5 star review.
It's great to hear you're enjoying your WaterPik!
Kind Regards,
Holly
Reply from Waterpik UK Online
Hello Greggozo,
Thank you for a 5 star review.
We're pleased to hear it's working well for you.
Kind Regards,
Holly
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