Waterpik UK Online Reviews 

1,500
TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I have left this same review on the Waterpik UK trust pilot review site I purchased my Water Pik W-P 861UK… I purchased my Water Pik W-P 861UK directly from Water Pik. Very Happy with the... See more

Rated 1 out of 5 stars

I bought a cordless slide waterpuck in November 2025.used couple of times when i found extremely hard to remove the water reservoir,so i stoped using it as was extremely annoying. This item coms... See more

Rated 5 out of 5 stars

Item not available on website (back order) Resorted to telephone- answered within 2 rings. Extremely polite & helpful young lady provided advice about suitable replacement. In the post, arrived fo... See more

Company replied

Rated 3 out of 5 stars

Since we started using it we had no more problems with gums. Great! But now after over 2 years, that little black rubber valve at the bottom of water container is leaking water. Badly. I can buy spare... See more

Company replied

Company details

  1. Dental Supply Shop

Information provided by various external sources

We sell the complete range of Waterpik Water Flossers and the full range of spare parts for your Waterpik Water Flossers and Toothbrushes.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(1,500)

5 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, quick efficient & so easy a very good brand. A definite reccomendation. Thanks to all concerned X

26 April 2022
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello Firzana,
Thank you for taking the time to write a 5 star review.
We're happy to hear the process was straightforward for you.
Kind Regards,
Holly

Rated 5 out of 5 stars

Efficient service

Efficient service for all possible replacement parts for waterpik modelsI have used several times and each time clear website gudes me to the part I am looking for. Should point out I am a recently retired dentist who has been a strong advocate for this product !

26 April 2022
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello Thomasina,
Thank you so much for writing such a positive review!
We're pleased to hear you had a good experience with us.
Kind Regards,
Holly

Rated 4 out of 5 stars

First purchase from Waterpik online

Bought a Waterpik locally but then ordered online the PikPocket attachment. Good delivery service.

22 April 2022
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello Beverley,
Thank you for taking the time to write a review.
We're please to hear your order arrived safely.
Kind Regards,
Holly

Rated 5 out of 5 stars

Very quick delivery by post with…

Very quick delivery by post with replacement part.

21 April 2022
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello Brian,
Thank you for writing a 5 star review.
We're pleased to hear your order arrived safely and promptly.
Kind Regards,
Holly

Rated 3 out of 5 stars

The product arrived in good time and as…

The product arrived in good time and as expected. My previous Waterpik developed leaks and I was keen to register my new one as instructed. I now learn that the registration process is no longer live, the information provided was incorrect and while it doesn't affect my 2 yr warranty, still 3 stars instead of 5. They need to update the product information.

20 April 2022
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello William,
We're pleased to hear we got your order to you on time and as expected.
Thank you for your feedback, we are an independent retailer not the manufacturer. If you would like to take this further than please contact Church and Dwight. https://churchdwight.com/company/contact-us.aspx
Kind Regards,
Holly

Rated 5 out of 5 stars

Excellent product and service

The new black Waterpik looks very smart on the bathroom shelf and works perfectly. I am very pleased with this product.

19 April 2022
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello Caroline,
Thank you for writing a 5 star review.
We're pleased to hear you're enjoying your new WaterPik.
Kind Regards,
Holly

Rated 5 out of 5 stars

Good service

I couldn't find what I wanted online which was a replacement spare part
for my waterpik.
So I phoned the company and the person I spoke to was very helpful.
I needed a new wand as the hose had split on my machine.
My part wasn't available at the time but was offered a wand from a different
model which would be compatible.
Very happy with the way I was treated.

16 April 2022
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello Morris,
Thank you so much for writing a 5 star review.
We're pleased to hear we could help you purchase the parts you needed.
Kind Regards,
Holly

Rated 3 out of 5 stars

Weakest link

Since we started using it we had no more problems with gums. Great! But now after over 2 years, that little black rubber valve at the bottom of water container is leaking water. Badly. I can buy spare but only together with container for £5 plus another £5 for delivery, so that little thing would cost me 15% of the whole device. The device is as good as it's weakest link - black rubber valve.

15 April 2022
Unprompted review
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello Michal,
Thank you for your feedback.
Unfortunately, the manufacturers do not sell the rubber valves individually.
Sorry for the inconvenience.
Kind Regards,
Holly

Rated 5 out of 5 stars

Excellent Service

I had a problem in getting a new handle and hose for my Waterpik 660 product and they responded immediately with an alternative suggestion.
I placed an order and it was despatched immediately and arrived next morning.
I was well impressed.
A big thankyou for their help.

12 April 2022
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello,
Thank you for taking the time to write a 5 star review.
We're pleased to hear you had a great experience with us and your order arrived the next day!
Kind Regards,
Holly

Rated 5 out of 5 stars

Brilliant all round,

Very efficient and delivery as promised.
Could never be without my waterpik.
Brilliant for holidays and everyday use.
Have been using them for the past 4 years, just wish I have been told about them before.

11 April 2022
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello,
Thank you so much for your positive feedback.
It's so good to know that you are enjoying your WaterPik.
Kind Regards,
Holly

Rated 5 out of 5 stars

Good online information

Good online information. Tad pricey for a charger but is what it is. Impressed with shipping speed.

10 April 2022
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello Lucy,
Thank you for taking the time to write a 5 star review.
We're pleased to hear your order arrived safely and promptly.
Kind Regards,
Holly

Rated 5 out of 5 stars

Good service.

Arrived really quickly. Knew I was ordering the correct item as codes were displayed with product.

8 April 2022
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello Lesley,
Thank you for writing a 5 star review.
We're pleased to hear your order arrived safely and promptly.
Kind Regards,
Holly

Rated 5 out of 5 stars

Useful spares

Simple website, easy ordering, prompt delivery. Price was ok.

7 April 2022
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello,
Thank you for taking the time to leave such positive comments.
We're pleased to hear you had a good experience with us.
Kind Regards,
Holly

Rated 5 out of 5 stars

Extremely fast

Extremely fast, other companies take note! Fast delivery is doable!

6 April 2022
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello Chris,
Thank you so much for taking the time to write a positive review about us!
Kind Regards,
Holly

Rated 5 out of 5 stars

Works really good

Works really good. Very satisfied.

6 April 2022
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello Sharon,
Thank you for your feedback.
We're pleased to hear your enjoying your WaterPik.
Kind Regards,
Holly

Rated 5 out of 5 stars

I was pleased to get hold of my Pik…

I was pleased to get hold of my Pik Pocket which I didn't realise when I purchased my waterproof model WP-400 series that it wasn't included . Lauren was very helpful.

6 April 2022
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello Dorothy,
Thank you for taking the time to write a positive review.
It's good to know we were able to help you purchase the part you needed.
Kind Regards,
Holly

Rated 5 out of 5 stars

Ordered and delivered within 48 hours

Ordered and delivered within 48 hours. Excellent service. Thankyou

5 April 2022
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello Janet,
Thank you for writing such positive feedback.
It's so good to hear that you had a great experience with us.
Kind Regards,
Holly

Rated 5 out of 5 stars

Prompt

Excellent service, prompt delivery and respond to online chat very quickly. Thanks 😊

5 April 2022
Waterpik UK Online logo

Reply from Waterpik UK Online

Hello Nicola,
Thank you for taking the time to write a review.
We're pleased to hear your order arrived safely and promptly.
Kind Regards,
Holly

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look