Purchased 2 replacement lights for my water feature which were difficult to find with the correct plug. Items were delivered promptly and well packaged. Delighted with service and will certainly use... See more
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First time buyer and ordered a new fish tank which would be delivered in about 3 weeks by pallet delivery. Email received a couple of weeks later asking me to confirm if a suggested delivery date wo... See more
The staff were so knowledgeable & helpful.. both on the phone & in person. After purchasing a water pump from them, we needed a flow adjuster. They advised on the phone & dispatched immediately. Unfor... See more
Called in to get some pond plants and decided to try the Big Bear cooked breakfast, so glad I did, the food was piping hot with fresh igredients, absolutely gorgeous, Staff are really attentive and th... See more
Company details
- Aquatic Centre
- also in
- Pet shop
Written by the company
Water World is one of the UK’s leading aquatic and pet retailers, proudly serving customers since 1965. From aquariums and pond equipment to fish food, dog toys, and small animal care, we’re passionate about helping every customer create a happy, healthy environment for their pets. We combine decades of hands-on expertise with exceptional customer service, fast delivery, and quality products from trusted brands. Whether you’re a beginner setting up your first aquarium or a seasoned hobbyist, our friendly team is always here to offer advice and support. Shop with confidence at www.waterworlddirect.com — with free 60-day returns, next working day delivery on orders placed before 1 pm, and a team that truly cares about your pets and your pond.
Contact info
Chester High Road, CH64 8TF, Burton, United Kingdom
- 0151 336 3616
- waterworlddirect.com
4.8
Excellent
179 reviews
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Very helpful indeed
I ordered accessories for a hozelock pump for my daughter, they were delivered promptly.
I then forgot I had received them and contacted the company for advice.
They were able to put me right and jog my old memory without making me feel any more foolish than I already did!
I would definitely use again (but maybe keep my order details next time 🤣👍)
12 October 2023
Good service and everything came as was…
Good service and everything came as was said when I ordered my fish tank.
5 October 2023
Excellent service.
Excellent service.
£10 less than everyone else 0% finance and free delivery.
30 August 2023
Immediately available part!
We needed a new electrical part for our pond filter and this website was very easy to navigate and find what we needed and then the part was available for collection the following morning which was excellent! Highly recommended!
22 August 2023
Do not pay the £3 premium for delivery.
Do not pay the £3 premium to have your purchase delivered "Express (1 Day)" as the courier used by Water World (EVRi) seem to be on a different timescale to everyone else and believe "up to 2 days" is acceptable. EVRi received the package at 11:38 on Tuesday 5th September and it has not been delivered 2 days later.
7 September 2023
Unprompted review
Good quality and quick delivery
3 August 2023
Ì ordered on a Thursday for next day…
Ì ordered on a Thursday for next day delivery. Did not get it until Tuesday.
28 May 2023
Needed replacement 3w lamps
Needed replacement 3w lamps for Blagdon lights. They came up cheapest, although these lamps are far from cheap. Delivery within a few days as expected.
29 May 2023
Excellant service …
Excellant service received from ordering online and collection from water world. Very pleased with product and fits in very well in my garden location
12 May 2023
Water feature cover
Very friendly and helpful and professional certainly will be using them again many thanks Derek Ballantyne
16 April 2023
Replacement item requested
Replacement item requested. Delivered immediately without fuss. Brilliant service throughout. Would thouroughly reccommend this company
9 April 2023
One phone call ,spoke to knowledgeable…
One phone call ,spoke to knowledgeable person answered my questions order was placed,items arrived all in good condition excellent service G
4 April 2023
Quick delivery and items was much…
Quick delivery and items was much cheaper the elsewhere.
24 March 2023
Item came broken and they sorted a new…
Item came broken and they sorted a new one out straight away!!
13 March 2023
The part was broken one of the spurs…
The part was broken one of the spurs was snapped off
16 March 2023
Pleased overall with our order
Delivery was well organised and delivered on time. The order was well packed and secure.
Just a couple of things to mention...no instructions with lighting or glass lid but we worked it out.
We are very pleased with our new aquarium and cabinet .
2 March 2023
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