Purchased 2 replacement lights for my water feature which were difficult to find with the correct plug. Items were delivered promptly and well packaged. Delighted with service and will certainly use... See more
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First time buyer and ordered a new fish tank which would be delivered in about 3 weeks by pallet delivery. Email received a couple of weeks later asking me to confirm if a suggested delivery date wo... See more
The staff were so knowledgeable & helpful.. both on the phone & in person. After purchasing a water pump from them, we needed a flow adjuster. They advised on the phone & dispatched immediately. Unfor... See more
Called in to get some pond plants and decided to try the Big Bear cooked breakfast, so glad I did, the food was piping hot with fresh igredients, absolutely gorgeous, Staff are really attentive and th... See more
Company details
- Aquatic Centre
- also in
- Pet shop
Written by the company
Water World is one of the UK’s leading aquatic and pet retailers, proudly serving customers since 1965. From aquariums and pond equipment to fish food, dog toys, and small animal care, we’re passionate about helping every customer create a happy, healthy environment for their pets. We combine decades of hands-on expertise with exceptional customer service, fast delivery, and quality products from trusted brands. Whether you’re a beginner setting up your first aquarium or a seasoned hobbyist, our friendly team is always here to offer advice and support. Shop with confidence at www.waterworlddirect.com — with free 60-day returns, next working day delivery on orders placed before 1 pm, and a team that truly cares about your pets and your pond.
Contact info
Chester High Road, CH64 8TF, Burton, United Kingdom
- 0151 336 3616
- waterworlddirect.com
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Hasn’t replied to negative reviews
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Gerbils love there treats were received…
Gerbils love there treats were received very quickly
Excellent service
Excellent service. There was a part missing in our tank but they sent a replacement part out immediately and with no issue at all. Great customer service. Recommend all the way.
Products arrived super quick ,no hassle
Watertight Service
Great communication in relation to the delivery. Product well and sensibly packaged, to arrive unscathed. The tank and associated pumps/filters etc. were spot on as well. Very happy to report faultless, 5 star service. Thank you.
Fantastic company. Happy to buy from again.
Fantastic company with smooth purchase procedure and excellent delivery options. Haven’t fully opened product yet but confident in their customer service should there be an issue.
Excellent thank you.
Water World are excellent
Water World are excellent! Fish tank arrived on time and on a pallet. Fully protected in perfect condition. Price was competitive too.
Very quick and easy to find what I…
Very quick and easy to find what I needed with great prices. Delivery time was quick also.
Fish Tank Order
First time buyer and ordered a new fish tank which would be delivered in about 3 weeks by pallet delivery.
Email received a couple of weeks later asking me to confirm if a suggested delivery date would be okay.
Was then able to track the delivery which went without a hitch, driver brought the pallet to my front door and then waited patiently while I checked the condition of the tank etc.
Going down hill
Ive used waterworld for a number of years. the bloke thats usually there is very knowledgeable and helpful. recently the fish are not as healthy as Ive always thought. lately ive been in and found the service poor and disrespectful. The lady today began her phone call to tell them her friend needed to speak to her. She was not helpful in any way and couldnt be bothered to finish her phone call before speaking to me. She didnt even take the time to discuss any options with me. (Even the option of ordering it in for me) I was left feeling uncertain of where I could go.
Speedy delivery of spare parts great…
Speedy delivery of spare parts great customer service will definitely recommend waterworld pets and aquatics
Great service
Great service. Ordered a water feature, it arrived the next day with free delivery and updates from the beginning.
Always excellent to deal with
Great Service and communication
Incredibly helpful
Really, really helpful staff and so kind to the group of children I brought from school. Thank you.
Quick dispatch
Quick dispatch. I have asked them to change the delivery date which they happily did. Fantastic service.
Water World most competitive online price
Water World offered the best price when I was looking for my Fluval 158 litre aquarium.
After placing my order they contacted me by email to check the delivery date was suitable for me. My order arrived on time and I’ve had no problems at all. Thank you Water World.
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